Kia Sorento Complaints

10,397 consumer complaints on file.

#10959192March 7, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY DRIVER SIDE DOOR JUST STOPPED WORKING FROM THE OUTSIDE. IT UNLOCKS, BUT THE HANDLE DOES NOT OPEN THE DOOR. THIS IS SUCH AN INCONVENIENCE, NOT TO MENTION A SAFETY ISSUE. I SEARCHED AND SEE TONS OF COMPLAINTS ABOUT THE SAME THING, BUT NO RECALL. I AM SO SURPRISED AT KIA FOR NOT TAKING RESPONSIBILITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958900March 6, 2017
STEERING
THE STEER WHEEL LOCKED UP WHEN I WAS COMING OFF HIGHWAY TO INTERSECTION. THIS HAS HAPPENED TWICE ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958990March 6, 2017
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE ELECTRICAL WIRE TO THE LIGHTS BURNED AS WELL AS THE CONNECTOR THE BATTERY WILL NOT STAY CHARGED NOTHING IS ON AT THE TIME THE AIRBAG LIGHT STAYS ON CONTINUOUSLY THE CAR IS UNSAFE AND NEEDS TO BE CHANGED. THE DOORS RANDOMLY LOCK BATTERY WILL NOT HOLD A CHARGE AND THERE'S A SHORT SOMEWHERE IN THE ELECTRICAL SYSTEM IS IT A HAZARD TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959011March 6, 2017
STEERING
POWER STEERING WILL RANDOMLY TURN OFF, MAKING IT NEAR IMPOSSIBLE TO STEER. TURNS BACK ON IN APPROX. 3 SECONDS WITH A JERK. DATES ARE ALL 2016. MILEAGE REFERENCES ARE INCLUDED 4/6 1141 AM DRIVING TO WORK FIRST DRIVE OF THE DAY 5 MILES. SLOWING DOWN TO MAKE A RIGHT HAND TURN INTO MY DRIVEWAY. FOURTH EVENT SINCE PURCHASING THE CAR. 4/7 4:33 PM DRIVING FROM ? TO ? 60 MILES AN HOUR, GOING STRAIGHT. HAPPENED WITHIN 10 MINUTES OF STARTING THE CAR. 4/8 5:17 PM 7270 FROM ? TO ? LOW SPEED PULLING INTO GAS STATION SLOW SPEED 4/22 8:24 PM 7681 DRIVING IN TOWN. 3RD START OF THE DAY. SLOWING DOWN FOR A STOP SIGN. 4/29 11:08 PM 7832 DRIVING TOWARDS ? FROM ? TURNING ON THE ? ROAD RIGHT HAND TURN AT LOW SPEED. 5/1 3:00 PM 7924 GOING DOWN THE ROAD AT 50 MILES AN HOUR. SLIGHT TURN TO THE RIGHT OF THE ROAD 5/9 2:58 PM 7998 PULLING INTO PARKING SPACE. SHARP TURN TO THE RIGHT. 5/11 3:47 PM 8052 EXITING OFF OF A HWY EXIT. 35 MPH MEDIUM TURN TO THE RIGHT 5/14 1:08 PM 8269 HWY SPEED ON ?. SLIGHT RIGHT TURN. OFF ABRUPTLY. CORRECTED IN ABOUT 2 SECONDS. 5/25 12:01 8744 SLOWING DOWN FROM HIGHWAY SPEED TO MAKE A LEFT-HAND TURN INTO A DRIVEWAY. - STOPPED ADDING TO LIST - 7/9 4:00 PM 10751 SLOW GENTLE CURVE TO THE RIGHT BY ? 27 MPH 8/15 9:00 PM 13123 SLIGHT RIGHT TURN ? AREA 65 MPH 8/22 11:06 AM 13430 GOING DOWN FOR A STOP SIGN, MAKING A RIGHT-HAND TURN ONTO TRAFFIC 8/23 3:40 PM 13479 ? SLOW CURVE TO THE RIGHT 25 MILES AN HOUR 8/24 11:15 AM 13543 ? VERY SLOW BACKING OUT OF THE DRIVEWAY TURNING LEFT 8/27 3:07 PM 13672 ? VERY SLOW TURN TO THE RIGHT IN A PARKING LOT 9/6 2:45 PM 13958 ? 45 MILES AN HOUR SLIGHT RIGHT TURN ON HWY ENTERING TOWN. 9/16 9:10 AM 14317 BACKING OUT OF THE DRIVEWAY 9/25 8:00 PM 15068 DRIVING FROM ? TO ?, VERY SLIGHT LEFT TURN, 60 MPH 11/11 8:24 PM 17160 IN ? MAKING A SHARP LEFT HAND U TURN IN A PARKING LOT AT SLOW SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958352March 3, 2017
ENGINE
COMPLETE ENGINE FAILURE. WHILE PASSING A LARGE TRUCK ON A NARROW TWO LANE HIGHWAY THE ENGINE COMPLETELY SHUT DOWN MIDWAY THROUGH THE PASS. MOMENTUM ALLOWED THE CAR TO COMPLETE THE PASS, BUT DUE TO THE SPEED AND WITHOUT POWER STEERING IT WAS VERY DIFFICULT TO MANEUVER. FORTUNATELY I WAS FAMILIAR WITH THE ROAD AND ABLE TO MAKE IT SAFELY TO A PULL OFF. MY LOCAL REPAIR GARAGE DETERMINED THE ENGINE IS SEIZED, WITH METAL FRAGMENTS IN THE OIL. HAVE MADE MULTIPLE ATTEMPTS TO CONTACT THE DEALER WHERE THE CAR WAS PURCHASED. TO DATE, NO RESPONSE. CAR IS CURRENTLY NOT DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958524March 3, 2017
ENGINE, POWER TRAIN
THE CAR WAS BEING DRIVEN AND CAUGHT FIRE ON RURAL ROADS ABOUT 50MPH.THE DOG AND MY SIGNIFICANT OTHER WERE ABLE TO GET OUT OF THE VEHICLE AND MY S.O.'S QUICK THINKING...SNOW IN THE ENGINE HELPED EXTINGUISH THE FLAMES. A GAME WARDEN ARRIVED AND THE CAR WAS TOWED TO A KIA DEALERSHIP WHO REPLACED THE ENTIRE ENGINE FREE OF COST.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10958564March 3, 2017
ENGINE
RECEIVED LETTER FROM KIA 'EXTENDING' THE WARRANTY TO 120,000 MILES TO COVER CONNECTING ROD PROBLEM THAT COULD RESULT IN ENGINE FAILURE. SEVERAL MONTHS AFTER RECEIVING LETTER AND CAR AT 147K THE ENGINE FAILED FAILED WHILE DRIVING ON HIGHWAY, KIA DEALER SAID IT WAS FAILED CONNECTION ROD. NOW KIA DENIES CLAIM SINCE PAST 120K. THIS IS A KNOWN DEFECT AND SHOULD HAVE BEEN A RECALL!! VERY UPSET THAT KIA KNEW OF DEFECT AND IS NOT WILLING TO TAKE OWNERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958256March 2, 2017
ENGINE
VEHICLE WAS ON THE HIGHWAY AT APPROXIMATELY 55 MPH, READY TO GET OFF OFF RAMP WHEN VEHICLE STARTED RUNNING ROUGH AND TURNED OFF, ON 2-28-17 IN THE MORNING. WE TOWED IT TO THE KIA SERVICE. THEY DIAGNOSED SLUDGE IN THE ENGINE AND THAT IT HAS TO BE REPLACED. THE VEHICLE ONLY HAS 84K MILES AND THE OIL CHANGES HAVE BEEN DONE EVERY 3 TO 4 K. THEY REQUESTED ALL THE OIL SERVICE RECORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957985March 2, 2017
FUEL/PROPULSION SYSTEM
CONSTANT STRONG RAW GAS ODOR INSIDE VEHICLE AND NEAR EXTERIOR REAR OF VEHICLE WHILE IGNITION OFF AND AFTER IGNITION ENGAGED. NO EXTERIOR LEAKS PRESENT. POOR GAS MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957836March 1, 2017
SUSPENSION
WHILE DRIVING I HEARD A CLUNK. SOON AFTER MY VEHICLE DEVELOPED A VIBRATION WHILE ACCELERATING/BRAKING. I FIGURED IT WAS SNOW IN THE WHEEL WHEELS CAUSING THE IMBALANCE. AFTER WASHING MY CAR AND ENSURING ALL THE SNOW WAS REMOVED, I STILL FELT VIBRATIONS WHILE BRAKING/ACCELERATING. I FIGURED MAYBE MY BRAKE ROTORS WERE WARPED WHICH MAKES NO SENSE AS I REPLACED BOTH BRAKES AND ROTORS LAST YEAR. I WENT TO CHANGE THEM AND WHEN I LIFTED MY VEHICLE I SAW THAT BOTH THE DRIVER AND PASSENGER SIDE REAR AXLE BRACKET WAS BROKEN. AFTER INVESTIGATION, THIS IS A WELL DOCUMENTED ISSUE IN THE UK BUT NOT IN THE US. I CURRENTLY CANNOT DRIVE MY CAR AS IT IS DANGEROUS TO DRIVE AS THE HANDLING IS UNSTABLE. THE REAR AXLE BRACKET RUSTED OUT AND BROKE DUE TO POOR DESIGN FLAW THAT CAUSES WATER TO POOL AND CORRODE THE STEEL DUE TO LACK OF DRAIN HOLES. HTTP://WWW.PRACTICALCARAVAN.COM/FORUM/TOWCARS/48287-KIA-SORENTO-1ST-GENERATION-REAR-AXLE-BRACKET-RUST-IMPORTANT?START=10 HTTP://WWW.KIAOWNERSCLUB.CO.UK/FORUM/RECALL-ON-REAR-SUBFRAME-CORROSION_TOPIC13285_PAGE2.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957919March 1, 2017
ENGINE
THE ENGINE CAUGHT ON FIRE ON SUNDAY FEBRUARY 26 AND TODAY MARCH 1ST
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10957962March 1, 2017
POWER TRAIN
A WHIRRING/WHINING NOISE FROM TRANSMISSION/DRIVE SHAFT AREA WHEN DRIVING ABOVE 20 M.P.H., GOING STRAIGHT AHEAD' ON SMOOTH PAVEMENT. I JUST PURCHASED THIS CAR FROM A KIA DEALER AND A SEARCH DOES NOT SHOW THAT NHTSA ACTION # PE11010 WAS EVER DONE. CAMPAIGN ID# IS11V258000. PLEASE ADVISE AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957517February 28, 2017
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE THE VEHICLE WAS IDLING WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT AN ENGINEER FROM KIA WOULD HAVE TO INVESTIGATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956984February 25, 2017
AIR BAGS
THE AIRBAG SENSOR LIGHT CAME ON IN SEPT 2016. THE DEALERSHIP STATED THAT IT WAS THE PASSENGER SEAT SENSOR THAT HAD GONE BAD. THEY STATED THAT IT COULD KEEP THE PASSENGER AIRBAG FROM DEPLOYING OR CAUSE IT TO DEPLOY WITHOUT WARNING. EVEN THOUGH THIS WAS A SAFETY ISSUE IT WAS NOT COVERED UNDER WARRANTY. THEY STATED THAT I COULD HAVE DONE SOMETHING TO CAUSE THE SENSOR TO GO BAD INSIDE THE SEAT! THE PART W/ LABOR COST OVER $1500 TO REPLACE. NOW 5 MONTHS LATE (FEB 2017) I AM HAVING THE SAME ISSUE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956768February 24, 2017
AIR BAGS
DRIVER AIR BAG LIGHT IS ON AND WON'T TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956309February 22, 2017
EXTERIOR LIGHTING
HAVE A 2012 SORENTO THAT CONSTANTLY NEEDS LOW BEAM HEADLIGHTS REPLACED BECAUSE OF A SHORT THAT THE SERVICE DEPARTMENT CAN'T FIGURE OUT. I HAVE FOUND THAT SHORTLY AFTER REPLACING ONE BULB THE OTHER BURNS OUT WITHIN A WEEK OR LESS. I HAVE REPLACED BOTH AT THE SAME TIME AND THEY WILL ONLY LAST ONE MONTH BEFORE BURNING OUT. I HAVE A SIMILAR ISSUE WITH THE BRAKE LIGHTS BURNING OUT AS WELL. THIS IS A HUGE SAFETY ISSUE AND KIA HAS SAID THAT REPLACEMENT WITH OEM BULBS SHOULD FIX IT. THIS IS NOT THE CASE FOR ME, AS I HAVE TRIED OEM AND AFTERMARKET BOTH WITH SAME ISSUE. THIS IS AN ISSUE THAT MANY OWNERS HAVE HAD ISSUES WITH VIA FORUMS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956177February 21, 2017
ENGINE
MY CAR IS 2013 KIA SORENTO. I BOUGHT THIS CAR JAN, 2014. MY FAMILY EXPERIENCED ENGINE STALL 4 TIMES SO FAR. LAST ONE WAS YESTERDAY. MY WIFE DROVE AT DOWN HILL AND STOP TO MAKE RIGHT TURN. THAT MOMENT, ENGINE STOPPED. SHE SAID BREAK WORK PROPERLY. SO, ENGINE SEEMS STOP AFTER CAR FULLY STOPPED. BUT MY WIFE DIDN'T RECOGNIZED STOPPED ENGINE. WHEN SHE RELEASED BREAKS. CAR WENT DOWN TO MAIN ROAD. SHE PUSHED ACCEL BUT CAR DIDN'T GO AHEAD. IF THERE WERE ANY CAR COMING. SHE COULDN'T AVOID HORRIBLE ACCIDENT. THAN, SHE PUT ON PARKING AND START ENGINE AGAIN. I HAVE RECEIVED 1 TIME ENGINE MODULE RECALL SERVICE. AFTER THAT, ENGINE STALLED 2 TIMES. THIS IS OVER 30K CAR. BUT NEVER RELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956197February 21, 2017
STRUCTURE:BODY
FRONT PASSENGER DOOR HANDLE WILL NOT OPEN DOOR FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955668February 20, 2017
ELECTRICAL SYSTEM
DRIVERS SIDE,REAR SEAT PASSENGER DOOR LOCK DOES NOT OPEN FROM OUTSIDE OR INSIDE. THE DOOR LOCKS ARE ELECTRICALLY OPENED VIA KEY FOB OPENER. I HAD THIS DIFFICULTY BEFORE BUT HAD BEEN ABLE TO OPEN FROM INSIDE. I AM FEARFUL THAT THE CHILD LOCK ON THE JAMB OF THE DOOR MAY HAVE BEEN FLIPPED TO THE LOCKED POSITION. IN ANY EVENT THE DOOR WILL NOT OPEN. THE VEHICLE WAS PURCHASED USED IN AUG OF 2015 WITH 46K ON ODOMETER. THE UNLOCKING ISSUES WERE NOTED WHEN THE VEHICLE WAS STATIONARY AS THE DOOR LOCKS ORIGINALLY ENGAGED WHEN THE TRANSMISSION WAS PLACED IN DRIVE. THE LOCKING PROBLEM WAS LIKELY FIRST NOTED IN EARLY FALL OF 2016. BY NOVEMBER OF 2016 THE DOOR WOULD NEITHER OPEN WITH THE KEY FOB BUTTON, ELECTRICAL SWITCHES ON THE MASTER DOOR CONTROL ON THE DRIVERS AND FRONT SEAT PASSENGER INTERIOR ARM RESTS, OR THE THE INTERIOR PASSENGER DOOR HANDLE FROM THE INSIDE. THE REMAINDER OF THE LOCKS HAVE NOT FAILED TO OPEN WITH THE KEY FOB, ELECTRIC SWITCHES OR WITH THE INTERIOR DOOR HANDLES. THIS SITUATION PRESENTS A SAFETY CONCERN PARTICULARLY TO DRIVER'S SIDE REAR PASSENGER AS EXIT FROM THE VEHICLE THROUGH THE DOOR IS NOT POSSIBLE AT THIS POINT. THE SITUATION HAS NOT YET BEEN REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955428February 18, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE FAILURE ENGINE STOPPED IN MIDDLE OF HIGHWAY TRAVELING AT 55 MPH STRAIGHT HIGHWAYPUT FAMILY IN DANGER 2016 JUNE OIL LEAKING ALL OVER GROUND AND ELECTRICAL FAILURE PUSHED CAR TO SIDE OF HIGHWAY .140000 MILE PAST WARRANTY KIA REFUSE TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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