Kia Sorento Complaints

10,397 consumer complaints on file.

#11061294January 8, 2018
AIR BAGS
AIR BAG LIGHT CAME ON AFTER GOING OVER A SET OF RAIL ROAD TRACKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058525January 4, 2018
EXTERIOR LIGHTING
BOTH HEAD LIGHTS WENT OUT, SIMULTANEOUSLY, WHILE DRIVING ON A DARK ROAD. NEEDLESS TO SAY, SCARED THE [XXX] OUT OF ME. HIGH BEAMS STILL WORKED WHICH SAVED ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058476January 4, 2018
VEHICLE SPEED CONTROL
TL-CONTACT OWNS A 2016 KIA SORENTO ---- VEHICLE CRASHED INTO STORE FRONT--- CONTACT WAS PULLING INTO PARKING LOT PARKING SPACE AND ENGINE REVVED UP AND CRASHED INTO STORE FRONT --- ENGINE WAS REALLY LOUD -- FOOTAGE ON CAMERA IN VEHICLE SHOWS FIRST PART OF ACCIDENT --- THEN BACKED OUT OF STORE AND BACKED INTO EMERGENCY VEHICLE --- CONTACT STATED SHE WENT ONLINE AND SAW RECALLS FOR EARLIER MODEL YEARS BUT NOT THE 2016 MODEL---
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11058232January 3, 2018
UNKNOWN OR OTHER
I'M REPORTING ON A SUNROOF THAT EXPLODED WITHOUT ANY APPARENT REASON. ON DECEMBER 29, 2017, MY WIFE AND I WERE RETURNING HOME FROM A TRIP IN OUR 2017 KIA SORENTO. (MILEAGE AT TIME OF INCIDENT WAS ABOUT 16,080) IT WAS PURCHASED NEW IN DECEMBER 2016. THE TIME WAS AROUND 10 AM, IT WAS RAINING AND ABOUT 37. THE HIGHWAY WAS BARE AND WET AND IN GOOD CONDITION ' NO POTHOLES OR ANYTHING OF THAT NATURE. WE WERE TRAVELING NORTH ON HIGHWAY 95 JUST NORTH OF LEWISTON, ID. THE POSTED SPEED IS 65 MPH AND THAT WAS THE SPEED I WAS TRAVELING. THERE WERE NO CARS WITHIN AT LEAST A HALF MILE IN FRONT OF US. THERE WERE NO CARS IN THE OPPOSITE LANES. THE UPHILL LANE WE WERE TRAVELING IN IS ACROSS FROM THE HILLSIDE WHICH IS ACROSS THE HIGHWAY TO THE WEST. THE HIGHWAY IS FOUR LANES WITH A MEDIAN AND JERSEY BARRIER. TO THE EAST OF THE LANE WE WERE TRAVELING IN, THE TERRAIN IS HILLY BUT NOT STEEP AND DOES NOT HANG ABOVE THE ROAD. (THIS IS TO ESTABLISH THAT THERE WERE NO AREAS WHERE A ROCK COULD RANDOMLY FALL OFF A HILLSIDE, BOUNCE UP AND FALL ONTO THE SUNROOF PANEL.) AT ABOUT 10:05, THERE WAS A TREMENDOUS NOISE AND INSTANTLY THERE WAS AN INITIAL RUSH OF AIR OUT OF THE CAR AFTER WHICH SOME BITS OF GLASS SHARDS CAME DOWN ON US. I COULD HEAR LARGE CHUNKS OF GLASS MOVING ALONG THE ROOF TOP TO THE REAR OF THE VEHICLE AND THE NOISE OF A SUDDENLY OPEN TOP. THE LINER WAS OPEN SO THERE WAS NO PROTECTION FROM THE GLASS OR THE ELEMENTS. I PULLED OVER AS SOON AS I SAFELY COULD TO INSPECT THE DAMAGE. I CLOSED THE LINER TO KEEP THE RAIN OUT, GOT OUT OF THE CAR AND STOOD ON THE DOOR JAMB TO GET A CLOSER LOOK. THE GLASS WAS POOCHED UP AROUND THE HOLE WHICH WAS ABOUT 2 FEET IN DIAMETER IN THE CENTER OF THE PANE. (THE PANE THAT SHATTERED WAS THE ONE THAT RETRACTS AND IS RIGHT ABOVE THE DRIVER AND PASSENGER SEATS.) WE LOOKED AROUND FOR GLASS AND THERE WERE JUST TINY BITS IN THE FRONT AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058229January 3, 2018
ENGINE
THERE IS A RECALL ON 2012 KIA SORENTO ENGINE BUT MY VIN WILL NOT SHOW UP THAT THERE IS A RECALL. MY ENGINE SEIZED WITH ONLY 69000+MILES ON IT AND JUST LIKE ALL THE OTHER RECALLED VEHICLES. I WAS DRIVING ONE DAY AND MY CAR SUDDENLY SHUT DOWN. NO ENGINE LIGHT OR OIL LIGHT. I HAD TO GET A JUMP TO ACTUALLY GET MY CARE STARTED AGAIN. AFTER THE JUMP MY ENGINE STARTED MAKING A LOUD KNOCKING SOUND. MY CARE HAS NEVER GAVE ME ANY INDICATION THAT THERE WAS ANY PROBLEMS OR ANY RANDOM SOUNDS. NOW I AM EITHER FORCED TO PAY OVER 5 GRAND FOR AN ENGINE FOR A CAR THAT I HAVE ONLY HAD FOR 2 YEARS OR BUY A NEW CAR. I AM ALSO STILL MAKING PAYMENTS ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058260January 3, 2018
ENGINE
WHILE DRIVING MY VEHICLE TURNED OFFNO INDICATION OF ANY KIND ON DASH BOARD JUST AUTOMATICALLY TURNED OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057959January 2, 2018
AIR BAGS
HI - TODAY, ON MY WAY TO THE PARK - A 10 MIN DRIVE, THE AIRBAG LIGHT TURNED ON. I HAVE NOT BEEN IN AN ACCIDENT AND MY CAR HAS ALMOST 130,000 MILES. READYING ONLINE - I AM DREADING TO GO TO THE DEALERSHIP. I DID FIND A POST THAT IN FEBRUARY OF 2016 - KIA ISSUED A SERVICE BULLETIN BUT THERE IS NO NUMBER ATTACHED, THEREFORE, I AM GUESSING I WILL HAVE TO PAY FOR IT. HAS THERE BEEN ANY NEW DEVELOPMENTS ON THIS ISSUE? IF SO, PLEASE CONTACT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058000January 2, 2018
STEERING
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT, THE STEERING WHEEL BECAME LOOSE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (SHOTTENKIRK KIA OF WEST BURLINGTON IN WEST BURLINGTON, IA) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON DECEMBER 20, 2017. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 49,563.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058141January 2, 2018
STRUCTURE:BODY
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057881January 1, 2018
ENGINE
VEHICLE WAS RUNNING FINE, NO NOISES, NO UNUSUAL ISSUES. WENT TO START IN THE MORNING AND RAN FINE. WENT TO MY DESTINATION. WHEN I CAME OUT 2-HOURS LATER, VEHICLE WOULD NOT START. HAD IT TOWED TO A MECHANIC WHO SAID THE ENGINE NEEDED TO BE REPLACED. 108,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057421December 29, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF SUDDENLY EXPLODED WITH A LOUD BOOMING NOISE. THE GLASS SHATTERED INSIDE THE VEHICLE. THE CONTACT INDICATED THAT THE EXPLOSION OCCURRED IN AN OUTWARD DIRECTION. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SMITH KIA, 1804 IOWA STREET, BELLINGHAM, WA). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000. *TT THE CONSUMER STATED VEHICLE WAS REPAIRED ON JANUARY 12, 2018. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057405December 29, 2017
STRUCTURE:BODY
WHEN DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED. GLASS SHOWERED INTO THE CAR (2016 KIA SORENTO XLS). WE DROVE THE CAR A LOWER SPEEDS TO THE DEALERSHIP IN BELLINGHAM, WA (SMITH KIA).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057411December 29, 2017
STRUCTURE:BODY
WHEN DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED AND SENT GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS. WE FOUND AN ARTICLE FROM CONSUMER REPORTS THAT DETAILS HOW THERE GLASS ROOF FAIL AND FOUND A LINK TO HOW TO FILE THE NTSB REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057422December 29, 2017
STRUCTURE:BODY
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057448December 29, 2017
STRUCTURE:BODY
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057150December 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE AIR BAG INDICATOR REMAINED ILLUMINATED, INDICATING A POSSIBLE FAILURE WITH THE AIR BAG SYSTEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (FRANKLIN KIA IN FRANKLIN, TN) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057204December 28, 2017
UNKNOWN OR OTHER
ASSIST EMERGENCY BRAKING/FORWARD COLLISION SYSTEM DOES NOT WORK TO IDENTIFY, WARN OF POTENTIAL IMPACT, AND DOES NOT APPLY EMERGENCY BRAKING FOR ANOTHER VEHICLE OR PEDESTRIAN AT ANY SPEED AS DESCRIBED IN 2017 KIA SORENTO MANUAL. THE VEHICLE DOES NOT DISPLAY ANY WARNING THAT THE SYSTEM IS NOT IN OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056995December 27, 2017
ENGINE, POWER TRAIN
AROUND 4:30AM (STILL DARK OUTSIDE) I WAS ON MY WAY TO WORK, MY ENGINE WAS MAKING KNOCKING SOUNDS AND I STARTED TO GET OFF ON AN EXIT, ALL OF THE SUDDEN IT SEEMED AS IF EVERY LIGHT ON THE DASHBOARD CAME ON, THE OIL CHANGE LIGHT AND SOME SIGNS I'VE NEVER SEEN BEFORE LIGHTED UP, THE CAR WENT DEAD AND CAME BACK ON INSTANTLY, THE STEERING WHEEL LOCKED AND I COULD NO LONGER ACCELERATE ALMOST CAUSING A MAJOR CAR ACCIDENT. I TURNED MY HAZARDS ON AND REMAINED IN THE MIDDLE OF AN EXIT UNTIL HELP ARRIVED AND WAS ABLE TO PUT MY CAR IN NEUTRAL AND PUSH MY VEHICLE BUMPER TO BUMPER TO THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056570December 26, 2017
POWER TRAIN
VEHICLE WAS PARKED, AND RUNNING, ON SLOPED DRIVEWAY. MY WIFE, WHO HAD EXITED THE CAR, RETURNED TO TURN THE CAR OFF. SHE OPENED THE DOOR AND TURNED THE CAR OFF. THE CAR THEN BEGAN ROLLING DOWN THE DRIVEWAY. THE CAR DOOR WAS STILL OPEN AND MY WIFE ENDED UP RUNNING BACKWARDS WITH THE CAR, WHICH WENT INTO A STREET AND HIT A CURB. THE DOOR HIT MY MY WIFE IN THE HEAD CAUSING HER TO FALL. SHE SUSTAINED ROAD RASH ABRASIONS ON HER HIP AND SHOULDER. SHE HAS NO RECOLLECTION OF THE INCIDENT. SHE SPENT A NIGHT IN THE HOSPITAL AND HAD TO UNDERGO A CT SCAN, BRAIN MRI, EEG AND HIP XRAY. ALL THOSE TURNED OUT NEGATIVE. THE DIAGNOSIS FROM THE DOCTOR WAS TRANSIENT GLOBAL AMNESIA.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11056611December 26, 2017
VEHICLE SPEED CONTROL
AS I WAS MAKING A RIGHT HAND TURN ON TO A BUSY HIGHWAY, MY GAS PEDDLE STOPPED WORKING AND I WAS STUCK IN THE MIDDLE OF THE ROAD WITH ON COMING TRAFFIC. MY CAR WAS TAKEN TO KIA AND HAD A WIRE REPLACED THAT CONNECTED TO THE COMPUTER. A FEW DAYS LATER AS I WAS ON THE INTERSTATE MY CAR WAS TRYING TO DRIVE ITSELF. MY CAR WAS TRYING TO EXCEL FASTER THAN I WANTED IT TO GO. I WAS BEHIND A TRACKER TRAILER AND I WAS SCARED I WAS GOING TO HIT IT. MY CAR IS NOW AT KIA SERVICE. THEY WERE GOING TO REPLACE THE FULL THROTTLE BODY BUT THEN RECEIVED NOTICE TO PUT A HALT ON THAT BECAUSE OF ANOTHER ISSUE. I DO NOT FEEL SAFE PUTTING MY CHILDREN BACK IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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