Kia Sorento Complaints

10,397 consumer complaints on file.

#11065110January 24, 2018
ENGINE
2012 KIA SORENTO. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER WAS ADVISED THERE WAS SLUDGE IN THE OIL PAN DUE TO NOT TAKING CARE OF THE VEHICLE CAUSING THE MOTOR STARVATION OF OIL. THE CONSUMER IS IN POSSESSION OF ALL OIL CHANGE RECORDS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064373January 23, 2018
ENGINE
I HAD BEEN HEARING A NOISE AND MECHANIC ASKED ME TO BRING INTO HIS SHOP TO TAKE A LOOK. ON MY WAY TO THE SHOP MY CAR SUDDENLY STOPPED. MECHANIC HAD IT TOWED TO HIS SHOP, THEY CHECKED EVERYTHING AND ALL LOOKED GOOD. WHEN THEY TRIED STARTING THE ENGINE IT WAS FROZEN. I HAD NO ENGINE LIGHT WARNING AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064448January 23, 2018
STRUCTURE:BODY
MY DRIVERS SIDE BACK DOOR WON'T OPEN FROM THE OUTSIDE OR INSIDE(THIS IS MY CURRENT ISSUE WITH THE CAR). I HAVE BEEN IN NO ACCIDENTS WITH THIS CAR. I HAD TROUBLE WITH MY DRIVER'S DOOR WOULD NOT OPEN LAST YEAR AND THAT WAS UNDER RECALL AND REPAIRED. BOTH ISSUES JUST STARTED ALL OF A SUDDEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064469January 23, 2018
ENGINE
ENGINE FAILED AT 82,000.00 MILES. THIS IS THE 2.4L I-4 MPI ENGINE THAT IS NOT INCLUDED IN THE RECALL. VEHICLE IS AT DEALER AWAITING REPLACEMENT ENGINE. TECHNICIAN STATES THAT THE FAILED ENGINE PART IS IDENTICAL TO THE GDI THAT WHICH WAS RECALLED. IT HAS BEEN A MONTH AND DEALER CANNOT GIVE TIMETABLE ON THE REPAIR. JUST THAT THE ENGINE IS ON ORDER. COME ON KIA GET YOUR ACT TOGETHER ON THIS. BEFORE THIS INCIDENT THIS WAS THE BEST VEHICLE I HAVE EVER OWNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063683January 19, 2018
ENGINE
I WAS DRIVING ON RT 18 (HWY)IN NJ, GOING APPROXIMATELY 71 MPH WHEN THE ENGINE SIEZED. I WAS ABLE TO PUT MY HAZARDS ON AND COAST TO THE SHOULDER BUT HAD I JUST STOPPED, THERE WOULD HAVE BEEN A HORRIFIC ACCIDENT. THE DEALER SERVICE DEPARTMENT ADVISED THAT THEY FOUND THE OIL TO BE A LITTLE DIRTY AND THAT THERE WERE METAL SHAVINGS FOUND AS WELL. IT IS MY UNDERSTANDING THAT THE METAL SHAVINGS CAUSED A MAJOR RECALL IN 2014 AND OLDER KIA SORENTO'S. IT APPEARS TO BE THE SAME ISSUE AS A PREVIOUS RECALL FOR THE 2014 AND OLDER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063839January 19, 2018
SERVICE BRAKES, POWER TRAIN
WHEN YOU ARE SLOWING DOWN FROM ANY SPEED GREATER THAN 20 MPH TO MAKE A STOP, WHILE PRESSING THE BREAK THERE IS A CLICKING SOUND COMING FROM GEAR SHIFTER AREA. EVERY TIME WHEN UNDER APPRO 10 MPH THIS CLICKING HAPPENS. THIS HAPPENS EVERY DAY SINCE THE DAY I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063483January 18, 2018
ENGINE
THURSDAY MORNING, I WAS DRIVING TO WORK. I MADE OUT OF MY NEIGHBORHOOD, AND PAST THE GAS STATION AND ALL OF A SUDDEN ALL MY LIGHTS CAME ON AND AS I TRIED TO PRESS THE GAS, NO SPEED AT ALL. I LOOKED AND REALIZED THAT MY TRUCK COMPLETELY SHUT OFF WHILE I WAS DRIVING AND I WAS ABLE TOO MANGE TO PULL OVER TO THE SIDE OF THE ROAD. WANT THE BATTERY. LATER WAS INFORMED THAT MY ENGINE LOCKED UP..... NOW WAITING TO SEE WHAT THE ISSUE IS. I HAVE NO PICTURES OR DOCUMENTATION YET, AS I HAD THE VEHICLE TOWED TO THE KIA DEALERSHIP. WILL ASK MORE ABOUT THIS WHEN I PICK IT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063217January 17, 2018
VISIBILITY/WIPER
IT WAS COLD OUTSIDE AND WENT TO GET IN THE PARKED CAR IN THE MORNING AND THE BACK WINDSHIELD SHATTERED WHEN I CLOSED THE DRIVER SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063281January 17, 2018
SERVICE BRAKES, ENGINE, EXTERIOR LIGHTING
THE STARTER BURNED OUT AND THE STARTER RELAY IS STICKING. IT STARTED STICKING AND MAKING FUNNY NOISES AROUND MID OCTOBER OR BEGINNING OF NOVEMBER 2017 AND ACUTALLY BURNED OUT DECEMBER 8, 2017 AND WAS REPLACED DECEMBER 9, 2017. NOW THE STARTER WENT OUT AGAIN JANUARY 16, 2018. ALSO I HAD MY DRIVER SIDE BRAKE LIGHT BULB REPLACED AROUND JULY OR AUGUST 2017 AND NOW THE SAME DRIVER SIDE BRAKE LIGHT IS OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063330January 17, 2018
AIR BAGS, EXTERIOR LIGHTING
PURCHASED 2011 SORRENTO FROM DEALER IN 2011. AIRBAG LIGHT ILLUMINATED SINCE 70K MILES. ALSO, ABS LIGHT ILLUMINATED ABOUT ONE YEAR AGO - TOOK IN FOR ABS RECALL WITH SET APPOINTMENT AND WAS TURNED AWAY AS DEALER DID NOT HAVE 'THE TOOL NEEDED '' TO PERFORM RECALL THAT DAY. ALSO, DBC AND ESC INDICATOR LIGHT HAVE BEEN ON FOR YEARS. FINALLY, WITHIN FIRST YEAR OF PURCHASE GEAR SHIFT WOULD JAM AND NOT INTO PARK. DEALER INSTRUCTED ME OVER THE TELEPHONE HOW TO MANIPULATE AND FIX WHICH WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062910January 15, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
WAS DRIVING MY KIA AND SUDDENLY COULD NO LONGER DRIVE PULLED OVER N TRAFFIC AND COULD ONLY PUT THE E BRAKE ON. NOTHING ELSE WOULD GO IN TO GEAR DRIVE REVERSE AND THE BRAKES WERE NOT WORKING PROPERLY. SO PUT THE E BRAKE ON AND CALLED TOW TRUCK..TOOK IT TO MADE IN AMERICA MADE IN JAPAN..AND THE SAY ITS THE INPUT SHAFT..EXACTLY DESCRIBED ON RECALL FOR MY VIN # [XXX] . MANUFACTURE CALL#SC124. NHTSA# 15V626 .THIS HAPPENED ON 225 PLACERVILLE RD FOLSOM ON FRIDAY 1/5/2017 .ITS CURRENTLY STILL AT MADE IN AMERICA MADE IN JAPAN..PLEASE CONTACT. ME A.S.A.P [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062773January 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ON FOUR DIFFERENT OCASIONS THIS VEHICLE COMPLETELY DIED EACH TIME WHILE GOING DIFFERENT SPEEDS. ONE OF THESE TIMES I WAS IN HIGH SPEED TRAFFIC ON AN EXPRESSWAY, ALMOST CAUSING A WRECK. THE FIRST TIME IT DIED I WAS ON A ROAD GOING ABOUT 40 MILES PER HOUR, THE SECOND TIME THE CHECK ENGINE LIGHT CAME ON AND IT STARTED MAKING A SURGING SOUND. THE THIRD TIME I WAS IN HIGH SPEED TRAFFIC GOING 65 AND IT COMPLETELY DIED, THE FOURTH TIME I HAD JUST STARTED DRIVING AND WAS GOING ABOUT 15 MPH WHEN IT DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062786January 15, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING ON THE FREEWAY AT 60 MPH, THE PANORAMIC SUNROOF/MOONROOF EXPLODED FOR NO REASON AND DROPPED GLASS DOWN ON ME AND ALSO A MEAL BAR SWUNG DOWN AND HIT ME ON THE SIDE OF MY HEAD. FORTUNATELY IT WAS EARLY MORNING AND NOT A LOT OF TRAFFIC AROUND ME, OR THE SITUATION COULD HAVE BEEN A LOT WORSE. NOTHIN HIT THE ROOF PRIOR TO THE EXPLOSION, A VERY SCARY SITUATION. I HAVE CUTS ON MY HANDS AND A WELT WHERE MY HEAD WAS HIT. *BF *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11062709January 14, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
HAVE EXPERIENCED REPEATED FAILURE OF CAM SENSOR, CAM SHAFT PULLEY BOLT, FAILURE OF ENGINE COOLING SYSTEM, FAILURE OF CLUTCH ASSEMBLY AND TRANSMISSION, FAILURE OF AIR CONDITIONING, FAILURE OF ELECTRICAL SYSTEM FOR EXTERIOR LIGHTS.. ALL ISSUES ARE AS DOCUMENTED BY THE HUNDREDS AND HUNDREDS OF COMPLAINTS BY OTHER OWNERS WHO ARE WAITING FOR AN INVESTIGATION, A RECALL, OR ENOUGH DEATHS AND INJURIES TO RECEIVE ANY ASSISTANCE OF ANY KIND FROM THIS ORGANIZATION OR THE MANUFACTURER. I CAN NOT JUSTIFY SPENDING ONE MORE DOLLAR ( $16,000 IN THE 3 YEARS SINCE PURCHASED FOR $4,000).TO REPAIR THIS VEHICLE AND IT IS ONCE AGAIN INOPERABLE FOR THE SAME ISSUES. . NO CAR DEALER WANTS IT AS A TRADE IN, THE STANDARD OFFER IS $300. I CANNOT SELL IT TO ANYONE AND THEN FACE MYSELF IN MIRROR. PERHAPS A PUBLIC SAKE... $1 PER MINUTE TO ANYONE WHO WANTS TO BASH A KIA (SLEDGEHAMMER PROVIDED). PROCEEDS WILL BE APPLIED TO PURCHASE OF REPLACEMENT VEHICLE, WHICH WILL NOT BE A KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062626January 13, 2018
ENGINE
CHECK ENGINE LIGHT ON VEHICLE ILLUMINATED. WHILE DRIVING VEHICLE, THE VEHICLE ENGINE SUDDENLY STOPPED AND VEHICLE TURNED OFF WHILE IN MOTION. DRIVER PULLED VEHICLE TO SIDE OF ROAD AND HAD TOWED TO AUTO SHOP. AUTO SHOP SAID THE ENGINE SEIZED BUT COULD NOT IDENTIFY CAUSE OF SEIZURE. SHOP SAID OIL WAS FULL AND RECENTLY CHANGED. OWNER HAD VEHICLE TOWED TO KIA DEALER WHO ALSO CITED ENGINE SEIZURE. KIA DEALER SAID OWNER WOULD NEED TO PAY FOR DIAGNOSTIC TO DETERMINE EXACT CAUSE. ENGINE SEIZURE MATCHED ENGINE SEIZURE ISSUE IN RECALLED 2012-2014 SORENTO VEHICLES. OWNER ASKED DEALER ABOUT REPAIRS UNDER SIMILAR RECALL/ISSUE AND WAS TOLD THERE WAS NOTHING DEALER COULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062367January 12, 2018
ELECTRICAL SYSTEM
PASSENGER DOOR LOCKS DO NOT UNLOCK. THEY DO NOT UNLOCK WITH KEY FOB, THEY ALSO DO NOT UNLOCK USING THE UNLOCK BUTTON ON THE DRIVERS DOOR. EVEN PULLING THE HANDLE TO OPEN FROM THE INSIDE DOES NOT WORK, THEY HAVE TO EACH BE INDIVIDUALLY MANUALLY UNLOCKED, WHICH MEAN I HAVE TO CRAWLE IN THROUGH THE DRIVERS DOOR ACROSS TO UNLOCK FRONT PASSENGER DOOR AND THEN INTO THE BACK TO UNLOCK THOSE DOORS TO LET MY 3 KIDS IN. IF WE WERE IN AN ACCIDENT IT WOULD TAKE AN EXTRAORDINARY AMOUNT OF TIME TO SAFELY FREE THEM. THIS IS ALL THE TIME WHEN CAR IS IN PARK, WHEN IT'S OFF AND WHEN IT'S RUNNING. THIS PROBLEM WAS PROGRESSIVE, AT FIRST JUST OCCASIONALLY WOULD NOT WORK, OVER TIME IT HAS HAPPENED MORE AND MORE FREQUENTLY AND NOW ITS ALWAYS LIKE THIS, FOR AT LEAST 6 MONTHS LOCKS HAVE NOT WORKED AT ALL. I HAVE TAKEN IT INTO KIA AND WAS TOLD THEY COULD NOT DO ANYTHING WITHOUT CHARGING ME $150-$300 JUST TO SEE IF THEY LOCKS REALLY AREN'T WORKING, I WILL NOT PAY TO PROVE THIS TO THEM, AND THEY REFUSE TO EVEN WATCH ME DO IT UNLESS I PAY THEM. BURGLAR ALARM ALSO STOPPED WORKING WHEN THIS FIRST STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062264January 11, 2018
ENGINE
I WAS DRIVING MY VEHICLE UP A HILL WITH MY 2 YOUNG CHILDREN AND THE CAR JUST TURNED OFF. I WAS UNABLE TO PUSH THE BRAKE. NO ENGINE LIGHT OR OIL LIGHT OR ANYTHING CAME ON! DRIFTED INTO A PARKING LOT. IT WAS 2 DEGREES OUT. ONE OF THE COLDEST DAYS OF THE YEAR. TOWED THE CAR TO KIA. GAVE THEM 3 OR 4 RECEIPT AS FOR OIL CHANGES. THEY DENIED THE ENGINE FOR WARRANTY! STATING SLUDGE IN ENGINE. THE VEHICLE WAS JUST AT THE DEALERSHIP 6 MONTHS AGO FOR 6 RECALLS AND THEY CHECKED EVERYTHING BEFORE I PICKED THE VEHICLE UP. EVERY WHERE I LOOK ON THE COMPLAINT FORUMS IS ALL ABOUT OIL CONSUMPTION PROBLEMS AND ENGINE FAILURES WITH THESE VEHICLES! WISH I WOULD HAVE KNOW THIS! I HAVE NO $ FOR A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061449January 9, 2018
STRUCTURE:BODY
COMPLETE BRAKE FAILURE WHILE DRIVING ABOUT 50 MPH. REPAIR SHOP INFORMS THAT THE TRAILING ARM SUPPORT BRACKETS AND REAR OF THE FRAME ARE SO BADLY CORRODED THAT THE AXLE WAS DISLODGED FROM THE FRAME. THE MOVEMENT OF THE AXLE SEVERED A BRAKE LINE, WHICH IS SECURED TO THE CROSS MEMBER STRUCTURE. CORROSION WAS FROM THE INSIDE OUT. ON VISUAL INSPECTION THE METAL IN THE CROSS MEMBER AND BRACKETS APPEARED TO BE SOUND, BUT WE WERE ABLE TO PEAL AWAY THE STRUCTURE WITH OUR FINGERS. THIS TYPE OF CORROSION BEGINS YEARS BEFORE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061130January 8, 2018
SEAT BELTS, UNKNOWN OR OTHER
BACK DRIVER SIDE DOOR WILL NOT OPEN, I WENT ONLINE AND SEARCHED MY VEHICLE AND THIS SEEMS TO BE AN ONGOING PROBLEM. MIDDLE BACK SEAT BELT IS STUCK DOWN IN THE SEAT AND YOU CAN'T NOT GET IT OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061201January 8, 2018
SUSPENSION
COIL SPRING FROM FRONT STRUT ON 2011 SORENTO BROKE IN THREE PLACES WHILE IN MOTION IN THE CITY (DRIVING STRAIGHT) AT A SPEED OF APPROXIMATELY 20 KM/HR AND PIERCED SIDE WALL OF TIRE ON DRIVER SIDE. NO INJURIES BUT VERY DANGEROUS INDEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento