Kia Sorento Complaints

10,397 consumer complaints on file.

#11071813February 8, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TOWED TO SUNSET KIA OF BRADENTON (4770 14TH STREET WEST, (US41), BRADENTON, FL 34207, (941) 752-1000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE FAILED DUE TO METAL SHAVINGS THAT WERE FOUND IN THE ENGINE UPON INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED THAT A USED ENGINE WOULD BE PROVIDED FOR THE REPLACEMENT; HOWEVER, A LABOR CHARGE WOULD BE ASSESSED FOR THE REPAIR. THE CONTACT WAS PROVIDED CASE NUMBER: 12622086. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067178February 6, 2018
ENGINE AND ENGINE COOLING, ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE SEIZED WITHOUT WARNING. COOPER KIA (5056 COMMERCIAL DR, YORKVILLE, NY) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION. THE CONTACT WAS ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067342February 6, 2018
ENGINE
CAR HAS BEEN COMPLETELY FINE. DRIVING HOME ALL OF A SUDDEN I HEAR A LOUD NOISE AND FEEL VIBRATION. HAD A MECHANIC CHECK THE VEHICLE OUT AND THE ENGINE ROD IS MESSED UP. I NEED A NEW ENGINE. GOING 60MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067017February 5, 2018
SUSPENSION
MY DAUGHTER TOOK MY CAR A 2004 KIA SORENTO IN FOR A NYSI AND THE SHOP DEAD LINED THE CAR AND MADE ME FLATBED IT HOME DUE TO THE FACT THAT THE REAR END WAS FALLING OUT DUE TO EXCESSIVE ROT ON THE BRACKETS AND THEY DEEMED THE CAR UNSAFE TO DRIVE. THE WOMEN THAT RUNS THE SHOP TOLD MY DAUGHTER AND SON THAT THIS ISN'T THE FIRST TIME THAT SHE HAS SEEN THIS ON A KIA. IN FACT ITS A PREVALENT ISSUE! UPON COMING HOME I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT THIS IS A MAJOR ISSUE THAT THE FEDERAL GOVERNMENT SHOULD BE LOOKING INTO ORDERING KIA TO DO A RECALL,MY DAUGHTER COULD HAVE BEEN KILLED DRIVING THIS VEHICLE.I ALSO SAW ON THE INTERNET THAT IN THE UK KIA HAD TAKEN CARE OF THIS ISSUE WITH CONSUMERS. I WOULD LIKE CONSIDERATION IN HAVING KIA REPAIR THIS CAR FREE OR PURCHACE THE VEHICLE BACK AT BLUE BOOK PRICING. THIS IS AN EXTREMELY DANGEROUS ISSUE THAT COULD HAVE KILLED MY DAUGHTER OR ANYONE ELSE ON THE ROAD WHERE MY DAUGHTER WAS DRIVING THE KIA SORENTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067130February 5, 2018
AIR BAGS, STEERING
AIR BAG FLASHING ON AND OFF , STERELING HAS A NOISE CLICKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066911February 4, 2018
UNKNOWN OR OTHER
2 WEEKS AGO MY DASHBOARD LIT UP WITH ALL LIGHTS WHILE DRIVING BRAKES,AIRBAG,TIRE PRESSURE,ENGINE,SWIRVE CONTROL,DOWN HILL, TACH JUMPED UP AND DOWN AND ALSO SPEEDOMETER, LOSS OF POWER LIKE DRAG ON ENGINE. MADE IT HOME AND SHUT IT OFF AND RESTARTED 3TIMES ALL LIGHTS WENT OFF EXCEPT TIRE AND AIRBAG. DROVE TO DEALER IN MORNING AND WHEN I ARRIVED ONLY LIGHT ON WAS AIRBAG. THEY SAID THERE WAS A WIRE LOOSE UNDER SEAT? GOT CAR BACK END OFF WEEK.THE FOLLOWING WEEKEND SATURDAY IT DID IT AGAIN WHILE DRIVING ALL THE LIGHTS AND GAUGES BUT THIS TIME I WENT TO PUT IT IN REVERSE AND IT WOULDNT SHIFT IN REVERSE SO I DROVE IT IN MY DRIVE WAY THEN PUT IT IN PARK AND THEN I COULDNT GET OUT OF PARK WHILE IT WAS RUNNING. I SHUT IT OFF AND RESTARTED TWICE ,THEN GOT IT IN REVERSE TO BACK IN MY GARAGE. SUNDAY ENGINE AND TIRE AND AIRBAG LIGHT STILL ON WENT TO STORE AND MORE LIGHTS WENT BACK ON WHEN I CAME HOME AND PULLED IN GARAGE PUT IN PARK DOOR LOCKS STARTED LOCKING AND UNLOCKING TILL I SHUT CAR OFF. MY CAR IS ONE OF THE CARS ON ENGINE RECALL AND THE DEALER SAYS IT HAS THE ENGINE ISSUE AS IT MAKES THE NOISE THAT THESE CARS MAKE BUT WHEN THEY PUT IT ON THE COMPUTER FOR HEADQUATERS IT WONT MAKE IT. THEY HAVE PUT ON THE COMPUTER TWICE AND SERVICE HAS HEARD IT AND SO HAVE I . EACH TIME BEFORE THIS HAPPENS MY CAR SEEMS TO START RUNNING RUFF. I FELT THAT THEY DIDNT BELIEVE WHAT I SAID SO THIS TIME I TOOK PICTURES OF MY DASH AND VIDEO RECORDED IT ON MY PHONE THEY KNOW I ONLY HAVE LESS THEN 3000 MILES LEFT ON MY 100,000 MILE WARRANTY SO I FEEL THEY ARE PUSHING ME OFF TILL WHATEVER IS CAUSING THIS COMES OUT OF MY POCKET. EXACTLY 2 WEEKS FROM FIRST OCCURENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066444February 1, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND THE OIL WARNING INDICATOR ILLUMINATED IMMEDIATELY AFTERWARDS. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER. THE VEHICLE WAS TOWED TO THE DEALER (BILL DODGE KIA IN SACO, MAINE) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE SAME DEALER A MONTH PRIOR FOR AN ENGINE EVALUATION AS PER THE MANUFACTURER'S RECALL NOTIFICATION. DURING THAT TIME, THE CONTACT WAS INFORMED THAT THE ENGINE WAS FINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 112611205 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCOMPLETE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066532February 1, 2018
AIR BAGS
THE AIR BAG WARNING LIGHT WILL NOT EXTINQUISH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066534February 1, 2018
STEERING
WHILE DRIVING THE CAR ON ANY ROAD (CITY OR HIGHWAY) IT WANTS TO DRIFT TO THE SIDE AND WHEN YOU GO TO CORRECT THE STEERING IT FEELS STICKY, FOR LACK OF BETTER WORDS, AND THERE IS A DELAY IN THE RESPONSE. SO I END UP OVER CORRECTING, AND I'M ALL OVER THE ROAD. THIS CAR IS SO UNSAFE AS IT IS RIGHT NOW. I'VE TAKEN MY CAR INTO THE DEALERSHIP TWICE, CALLED CONSUMER ADVISORS FOR KIA, HAS A TECH GO FOR A TEST DRIVE, AND SPOKE TO THE SERVICE MANAGER. WHILE THEY CAN VERIFY THERE'S AN ISSUE, THEY CAN'T DO ANYTHING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041228January 31, 2018
ENGINE
2015 KIA SORENTO. CONSUMER WRITES IN REGARDS TO ENGINE ISSUES. *LD THE CONSUMER STATED THE ENGINE SEIZED DUE TO A SLUDGE BUILD-UP INSIDE THE VALVE COVER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066081January 31, 2018
ENGINE
JANUARY 26, 2018 I WAS STOPPED AT A STOP SIGN AND SUDDENLY MY VEHICLE MADE A THUD SOUND, AND IT FELT LIKE A DOWNWARD THRUST AS THE VEHICLE COMPLETELY SHUT DOWN. I WAS ABLE TO RESTART IT AND DROVE HOME. WE TOOK IT TO OUR KIA DEALERSHIP SERVICE DEPT THIS MORNING AND ASKED FOR A DIAGNOSTIC TEST. THE TECHNICIAN SAID SINCE THERE WERE NO CHECK ENGINE LIGHTS ON, THE TEST WOULDN'T SHOW ANYTHING UNLESS WE HAD THE PROBLEM BEFORE. I WAS VERY CONCERNED ABOUT HIS LACK OF CONCERN. ESPECIALLY AFTER I RESEARCHED SORENTO ENGINE FAILURES AND IT IS HUGE FOR SO MANY MODELS. THE 2011 WAS ABOUT THE ONLY ONE NOT ON THE RECALLS.. MY MODEL WAS THE FIRST MADE IN THE US AT THE GEORGIA PLANT. MY PRODUCTION DATE IS 12/19/09. WE BOUGHT OUR 2011 IN FEBRUARY 2010. WE WERE TOLD SINCE THE BODY WAS BEING CHANGED THEY MADE NO 2010 SORENTO'S AT THE GEORGIA PLANT. SINCE I SAW THE STALL PROBLEMS ON THESE 2009 MODELS WOULDN'T THAT MEAN IT WOULD APPLY TO MY ENGINE? VERY CONFUSING. I HOPE YOU CAN CHECK THIS OUT FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066110January 31, 2018
POWER TRAIN
IN LATE DECEMBER OF 2017 I BEGAN TO NOTICE THAT MY CAR STARTED TO VIBRATE UPON ACCELERATION OF MORE THAN 55 MPH. I TOOK THE CAR IN FOR A SUSPENSION ANALYSIS TO PEP BOYS AT 3124 SEPULVEDA BLVD IN TORRANCE, CA AND THEY EVALUATED MY ISSUE. IT WAS DISCOVERED IN MY FRONT WHEEL DRIVE VEHICLE WITH 115,000 MILES THAT THE RIGHT FRONT AXLE SHAFT WAS BROKEN AND WAS MAKING A CLICKING NOISE. AND ALSO THAT ON THE LEFT FRONT DRIVER'S SIDE THAT THE BOOT HAD LEAKED ALL THE GREASE OUT AND THAT ALL THE BOOTS AND THE AXLES REQUIRED REPLACEMENT. THE MECHANICS AT PEP BOYS TOLD ME THAT THIS HAPPENS FREQUENTLY ON THE KIA'S AND THAT THEY HAVE MORE ISSUES THAN MOST CAR MANUFACTURERS. I ALSO DISCOVERED THAT KIA MOTORS HAD HAD A KNOWN ISSUE WITH AXLE PROBLEMS IN THEIR 2014 SORENTOS. KMA HAS DETERMINED THAT THE RIGHT FRONT AXLE DRIVE SHAFT OF AFFECTED VEHICLES MAY DEVELOP A CRACK IN THE AREA OF THE STUB AT THE WHEEL-END OF THE SHAFT. SHOULD THIS OCCUR, THE VEHICLE MAY LOSE POWER OR, IF THE DRIVER FAILS TO ENGAGE THE PARKING BRAKE WHEN PARKED ON AN INCLINE, THE VEHICLE MAY ROLL. THE VEHICLES HAVING THIS CONDITION ARE THE 2014 MODEL YEAR SORENTO 2.4-LITER FRONT-WHEEL-DRIVE (FWD) MODEL PRODUCED THROUGH MARCH 12, 2013. I PURCHASED MY VEHICLE IN LATE MAY OF 2014 IT IS A 2.4 LITER FWD VEHICLE. I ALSO WENT ONLINE TO CHECK FOR KNOWN RECALLS AND NOTHING CAME UP NOR WAS I EVER NOTIFIED. I HAVE HAD NO ACCIDENTS OR OTHER ISSUES THAT WOULD HAVE CAUSED THIS TO HAPPEN. KMA NEVER NOTIFIED ME THAT I SHOULD HAVE THE RIGHT FRONT AXLE DRIVESHAFT WILL BE REPLACED. CONSEQUENTLY, I BELIEVE THAT I SHOULD NOT HAVE TO BEAR THE EXPENSE OF REPLACING MY FRONT WHEEL DRIVE BOOT AND AXLE AT A COST OF $695.00. THIS COST SHOULD HAVE BEEN PAID FOR BY KIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066115January 31, 2018
STRUCTURE:BODY
IN SEPT 2017 THE BACK DRIVER'S SIDE DOOR STOPPED OPENING FROM THE OUTSIDE. NOW, JAN 2018 THE DRIVERS DOOR WILL NOT OPEN FROM THE OUTSIDE. BOTH DOORS OPEN PERFECT FROM THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065929January 30, 2018
ENGINE
ENGINE SHUTS DOWN WHILE DRIVING. SOMETIMES IT WILL RESTART AND SOMETIMES IT WON'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065968January 30, 2018
STRUCTURE:BODY
THE DOOR WONT OPEN FROM THE OUTSIDE ON THE DRIVER BACK SIDE SO THE BACK DOOR ON THE DRIVER SIDE AND STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065655January 29, 2018
AIR BAGS
TAKATA RECALL. MY CAR WILL NOT PASS INSPECTION DUE TO A PROBLEM WITH ONE OF THE AIRBAGS. THE CAR HASN'T BEEN IN AN ACCIDENT BUT THE AIRBAG LIGHT IS ON AND I'M TOLD IT WILL NOT INFLATE. I WAS TOLD TO CHECK FOR RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065542January 28, 2018
EXTERIOR LIGHTING
PASSENGER HEADLIGHT FAILED. TOOK TO DEALERSHIP. THEY STATE THE WIRING HARNESS IS "MELTED" AND "THERE'S NO REPAIR OR PIGTAIL REPLACEMENT, YOU HAVE TO REPLACE THE WHOLE ASSEMBLY." ENTIRE HEADLIGHT ASSEMBLIES FROM KIA ARE $600. THE VEHICLE JUST HIT 61K MILES. MANUFACTURER'S WARRANTY WOULDN'T COVER THIS ISSUE. SO I TOOK IT HOME AND TOOK IT APART. THERE IS VOLTAGE TO THE HEADLIGHT, AND THERE IS VOLTAGE TO THE HEADLIGHT PLUG. THE GROUND SIDE OF THE HEADLIGHT PLUG LOOKS OVERHEATED, THE PLASTIC MOLEX CONNECTOR IS BORED OUT AND SHOWS CORROSION. WHEN THE BULB IS PLUGGED IN, IT WORKS SOMETIMES. I HAVE TO MESS WITH IT. THIS IS OBVIOUSLY A DEFECT. I SEE LOTS OF OTHER COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064785January 25, 2018
AIR BAGS
WARNING LIGHT CAME ON AND STAYED ON AT 28K MILES, NEVER IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064799January 25, 2018
UNKNOWN OR OTHER
1. A FEW MONTHS AGO I LOST POWER WHILE ENTERING THE HIGHWAY WAS NEARLY REAR ENDED 2. A FEW MONTHS AGO WHILE DRIVING THE CAR ON A HIGHWAY OR BASIC STREET IT WILL JERK THE RPM DROPS TO 0 AND WON'T ALLOW YOU TO ACCELERATE, SHUT THE CAR OFF TURN BACK ON ITS FINE THEN RANDOMLY HAPPENS AGAIN. THIS IS STILL HAPPENING. 3. ABOUT A MONTH AGOWHILE SITTING IDLE IN TRAFFIC THE CAR STALLED, TURNED THE IGNITION OFF THEN BACK ON AND IT STARTED BACK UP 4. YESTERDAY I PUT THE CAR IN DRIVE IT DOES NOT ENGAGE RIGHT AWAY AND WHEN IT DOES IT JERKS. NOW THE ENGINE LIGHT IS ON. I HAVE HAD MY CAR TO THE DEALER REGARDING THE ISSUES AND EVERY TIME THEY SAY THEY CAN'T DIAGNOSE IT BECAUSE THE ENGINE LIGHT WENT OUT AND THAT THEY TEST DROVE IT AND NOTHING WAS WRONG. THIS VEHICLE IS DANGEROUS TO MYSELF AND OTHERS TO DRIVE AND I'M ABOUT TO CONTACT THE BETTER BUSINESS BUREAU IF THIS DOES NOT GET RESOLVED. THERE IS A RECALL OUT ON THE YEAR MAKE AND MODEL OF MY VEHICLE BUT NOT ON MY "SPECIFIC" MOTOR. WELL IN TELLING YOU THERE'S A PROBLEM AND I'VE READ ABOUT OTHER KIA'S HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064925January 25, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE OPERATED NORMALLY AFTER IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO LOU SOBH KIA (1135 BRUFORD RD, CUMMING, GA 30041), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE RECENTLY EXPERIENCED THE SAME FAILURE A SECOND TIME WHILE DRIVING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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