Kia Sorento Complaints

10,397 consumer complaints on file.

#11075074February 26, 2018
AIR BAGS
INTERNAL SHORT IN THE OCS MAT SENSOR LOCATED IN MY PASSENGER SEAT WHERE THERE IS RARELY ANYONE SITTING. THIS IS A MAJOR SAFETY ISSUE THAT DISABLES MY ENTIRE AIRBAG SYSTEM. IT'S A $2100 REPAIR THAT SEEMS TO BE A RECURRING ISSUE FOR KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075088February 26, 2018
EXTERIOR LIGHTING
WHILE ON AUTO, HEADLIGHTS TURNED OFF WHEN THEY SHOULD NOT HAVE. TWO TIMES DURING DUSK/TWILIGHT, AND ONCE DURING THE NIGHT WITHIN A THREE WEEK PERIOD. THE TIME IT HAPPENED AT NIGHT, AND THE ONE TIME DURING TWILIGHT WAS ON AN UNLIT RURAL ROAD . THE OCCURRENCE DURING DUSK WAS AT A LIGHTED RURAL INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074645February 24, 2018
ENGINE
DEPRESSED PUSH TO START BUTTON, THE CAR MADE A HIGH-PITCHED SQUEELING AND GRINDING SOUND FROM UNDER THE HOOD, BUT WAS NOT RUNNING. COULD NOT GET THE SOUND TO STOP. EVENTUALLY STOPPED AFTER 3-5 MINUTES. RESTARTED THE CAR THIS TIME IT STARTED, DROVE THE CAR WITH NO ISSUES FOR 3 DAYS. DEPRESSED PUSH TO START BUTTON LOUD SOUND CAME FROM UNDER ENGINE SOUNDED LIKE THE STARTER WAS ENGAGED BUT NOT TURNING OVER THE MOTOR. COULD NOT GET IT TO STOP, STARTED SMELLING A STRONG ELECTRICAL SMELL, AFTER ABOUT 5 MINUTES IT STOPPED SOUNDING AS IF THE STARTER BURNT UP. HAD CAR TOWED TO KIA DEALERSHIP IN MUNCIE, IN. THEY DIAGNOSED IT AS A BAD STARTER DUE TO THE HIGH COST OF STARTER THROUGH THE DEALERSHIP, HAD THE VEHICLE TOWED TO THE LOCAL REPAIR SHOP, HE INSTALLED NEW STARTER, ONCE NEW STARTER WAS INSTALLED ENGINE WILL NOT TURN OVER, MECHANIC ADVISED ENGINE WAS LOCKED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074434February 23, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I STARTED MY CAR AND TURNED MY HEADLIGHTS ON SINCE IT WAS NIGHT TIME. MY HEADLIGHTS WOULD NOT WORK. ALL THE ELECTRICAL COMPONENTS FLICKERED ON AND OFF. THE NEXT DAY, WE REPLACED THE PASSENGER SIDE LOW BEAM LIGHT, BELIEVING IT NEEDED TO BE REPLACED. ONCE THE REPLACEMENT BULB WAS PLACED, THE CONNECTOR AND WIRES BEGAN TO SMOKE. ALL THE ELECTRICAL COMPONENTS WOULD NOT WORK. WE REMOVED THE BULB FROM THE CONNECTOR AND ALL LIGHTS WORKED. I HAVE NOT BEEN ABLE TO REPLACE THE PASSENGER SIDE LOW BEAM HEADLIGHT DUE TO THE CONNECTOR MELTING. THIS IS A FIRE HAZARD. I HAVE SEEN MANY PEOPLE COMPLAIN ABOUT THIS PROBLEM, BUT CANNOT UNDERSTAND WHY THERE IS NOT A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074522February 23, 2018
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
MY KIA WAS BEING DETAILS, THE PERSON DETAILING THE VEHICLE GOT INTO THE VEHICLE. HE PUSHED THE START BUTTON DIDN'T START THE VEHICLE. HE STARTED IT BY INSERTING THE FOB IN THE CONSOLE. THE VEHICLE STARTED AT HIGH RPMS, DRIVER HAD HIS FOOT ON THE BRAKE, PLACED THE CAR INTO REVERSE AND THE CAR EXITED THE GARAGE AT A HIGH RATE OF SPEED, DRIVER APPLIED BOTH FEET ON THE BRAKES THE BRAKES DID NOT WORK HE TRIED TO STEER THE VEHICLE AWAY FROM THE CREEK THE STEERING DID NOT WORK.. THE VEHICLE DID STOP AFTER IT CRASHED INTO THE CREEK THAT WAS NEAR THE BUSINESS. THE DRIVER SUSTAINED INJURY TO HIS HEAD WHEN HE TRIED TO EXIT THE VEHICLE AFTER IT ENTERED THE CREEK. VEHICLE WAS PULLED FROM THE CREEK. DRIVER DID SEEK MEDICAL ATTENTION AT A LOCAL HOSPITAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11074389February 22, 2018
STEERING
STEERING WHEEL SLIGHTLY JERKS ON ITS OWN GOING DOWN THE HIGHWAY. SEEMS. YO BE WORSE WHEN THE CAR IS WARMED UP AND DRIVEN MORE THAN 20 MINUETS. BOTH HANDS ON THE WHEEL TO KEEP THE CAR FROM VEERING THE STEERING SEEMS TO GET TIGHT HARD SPOTS AND THEN LOOSE, YOU CONTINUALLY ARE CORRECTING AND OVER CORRECTING AND YOU END UP ALL OVER YOUR LANE. WHEN CAR IS COLD SEEMS TO GO STRAIT DOWN THE ROAD, IT'S NOT OUT OF ALIGNMENT. 20K CAR. SEEMS TO BE GETTING WORSE. TAKEN IN TWICE. DEALER SAYS THAT'S HOW ELECTRIC STEERING WORKS AND I AM JUST NOT USED TO IT. HOW THE HELL COULD ANYONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074196February 21, 2018
AIR BAGS
MY AIRBAG LIGHT TURNED ON SEVERAL MONTHS AGO AND WHILE HAVING A RECENT RECALL FOR SOMETHING ELSE TAKEN CARE OF THEY FIXED THE ISSUE WITH THE AIRBAG. IT IS NOW ON AGAIN AND I AM CONCERNED FOR THE SAFETY OF MYSELF AND PASSENGERS NOT KNOWING WHAT THE ISSUE REALLY IS. I WAS GIVEN AN APPOINTMENT FOR NEXT WEEK TO HAVE IT LOOKED AT AND WAS NOT GIVEN ANY IDEA OF WHETHER THIS WOULD BE MY EXPENSE OR KIS'A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073627February 19, 2018
UNKNOWN OR OTHER
TAKATA RECALL,BACKUP CAMERA NOT WORKING,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073505February 18, 2018
ENGINE
CAR RECALLED DUE TO DEFECTIVE MANUFACTURING PROCESS LEAVING METAL SHAVINGS IN ENGINE. TOOK TO DEALER OCT 2017 AS DIRECTED. DEALER CHANGED OIL AND REPORTED NO PROBLEM. CAR WAS SERVICED REGULARLY AND RAN NO PROBLEM OCT 17 UNTIL FEB 15 2018. NO ENGINE WARNING LIGHT ACTIVATED EVER BUT ENGINE SEIZED WHILE DRIVING IN 4 LANE TRAFFIC DURING RUSH HOUR TRAFFIC. DANGEROUS PUSH CAR ACROSS MULTIPLE LANES WITH GOOD SAMARITAN HELP. CAR TOWED TO DEALER. AT MY EXPENSE. NO CAR NOW FOR 4 DAYS. DEALER (KIA BERWYN IL.) NOT RETURNING PHONE CALLS. DEALER EVIDENTLY DID NOT CHECK FOR METAL SHAVINGS IN SYSTEM AT TIME OF RECALL. CAR SEIZING AND SMOKING WHILE GOING 40 MPH WAS A MAJOR SAFETY HAZARD. DEALER SERVICE EMPLOYEE DID NOT MENTION THE SAFETY RECALL IN 2017 & FACT WE COMPLIED AS INSTRUCTED. HAVE BEEN READING BLOG POSTS REGARDING SIMILAR PROBLEMS NOT BEING HONORED BY KIA AND I NOW KNOW ABOUT THREATENED CLASS ACTION LAW SUIT. IF KIA WILL NOT RETURN MY CALLS & REPLACE ENGINE AT NO COST I WILL SEEK LEGAL REMEDY. PLEASE ADVISE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073341February 17, 2018
EXTERIOR LIGHTING, ENGINE, VEHICLE SPEED CONTROL
WHILE RETURNING FROM MY AUNTS FUNERAL IN KANSAS, MAKING MY WAY TO GEORGIA. THE CAR BEGAN TO SLOW DOWN AND STOP, ON THE HIGHWAY. THEN IT CUT OFF, WOULDN'T START OR MOVE. THERE WAS THIS WHINING AND CLANKING SOUND, WHITE SMOKE AND FIRE SHOT OUT FROM UNDER THE CAR, AS I WAS TOLD BY A PERSON THAT WAS PASSING BY, HE STOPPED TO MAKE SURE THAT I GOT OUT OF THE CAR. IT JUST GOT TO 130,000 MILES. HAD IT TOWED TO A SHOP AND WAS TOLD THAT THE ENGINE WAS GONE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11073321February 16, 2018
STRUCTURE:BODY
DRIVER'S DOOR CAN'T OPEN FROM OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073051February 15, 2018
SUSPENSION, UNKNOWN OR OTHER
WHILE DRIVING APPROXIMATELY 35 MPH, THE REAR OF THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO NOTICED THAT THE CROSSMEMBER BARS WERE SEVERELY CORRODED THROUGH AND WERE NOT ABLE TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. MAJOR SAFETY HAZARD. THE ENTIRE BRACKET HOLDING THE DIFFERENTIAL RUSTED THROUGH. THE FRAME REAR CROSS MEMBER ALSO RUSTED THROUGH CAUSING THE CONTROL ARMS IS DETACHED FROM THE REAR END ALSO CREATING A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073099February 15, 2018
STRUCTURE:BODY
ONE DAY WE WENT TO OPEN THE DRIVER SIDE BACK DOOR FROM THE OUTSIDE AND IT NO LONGER OPENED. THERE WAS NO DAMAGE DONE TO THE DOOR IT JUST STOPPED WORKING. WHEN I CONTACTED KIA THEY DIDNT SEE IT AS BEING A SAFETY ISSUE. IN MY EYES IT S AHUGE ISSUE IF MY GIRLS AND I WERE IN A WRECK AND SAFETY CREWS WOULDNT BE ABLE TO OPEN THE DOOR FROM THE OUTSIDE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073171February 15, 2018
UNKNOWN OR OTHER
WHILE DRIVING DOWN AN EXPRESSWAY AT APPROX. 45MPH, MY SUNROOF EXPLODED. GLASS WAS FORCED DOWN AND THE COVER SCREEN SAVED ME FROM THE DEBRIS COMING INTO THE CAR. THERE WAS NO OTHER TRAFFIC AROUND ME AND NO FOREIGN MATTER FOUND IN THE DEBRIS. THIS EVENT WAS EXTREMELY FRIGHTENING , AND I HAD MY MOTHER AND MY DAUGHTER IN THE VEHICLE WHEN IT HAPPENED. I MADE A POLICE REPORT OF THE EVENT AND I HAVE PICTURES OF THE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073173February 15, 2018
ENGINE
THE ENGINE SEIZE WHILE DIVING AND IS NOT THE MODEL RECALL ON 17V224000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072858February 14, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY, THE SMART CRUISE SYSTEM MALFUNCTIONED. THE CONTACT STATED THAT THE SMART CRUISE SYSTEM DID NOT DETECT THAT A VEHICLE WAS IN FRONT OF IT AND ACCELERATED FORWARD INDEPENDENTLY. STEVENS CREEK KIA IN SAN JOSE, CALIFORNIA WAS MADE AWARE OF THE FAILURE, BUT THE SOURCE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072909February 14, 2018
ENGINE, STEERING
WHEN SHARPLY TURNING RIGHT INTO A PARKING SPOT THERE IS LOUD KNOCK SEEMINGLY COMING FROM UNDER THE HOOD. I CHECKED THIS SITE FOR ANY RECALL NOTICES AND READ THE FOLLOWING RECALL: NHTSA RECALL NUMBER: 17V-224, RECALL DATE: MARCH 31, 2017, MANUFACTURER RECALL NUMBER: SC147 WHICH EFFECTS THIS SORT OF ISSUE. I HAVE NEVER RECEIVED ANY NOTICES FROM KIA INFORMING ME OF THIS SAFETY HAZARD OR AN OPPORTUNITY TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072753February 13, 2018
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM GOES HAYWIRE. WE WILL BE DRIVING ALONG AND THE INTERIOR LIGHTS COME ON, THE FRONT DOORS OPEN LIGHTS COME ON AND STARTS BUZZING AND SO DOES THE THE LOCKING MECHANISM ON THE DOORS. WE CHECK TO MAKE SURE THE DOORS ARE CLOSED PROPERLY BUT THEY ALWAYS ARE. THIS IS WHEN THE CAR IS IN MOTION USUALLY BUT SOMETIMES WHILE STATIONARY AS WELL. SOMETIMES THE DOORS UNLOCK TOO. WE HAVE NO IDEA WHAT CAUSED THIS BUT FEEL IT IS A SAFETY HAZARD AS WELL AS A NUISANCE WHILE DRIVING. IT NEVER SEEMS TO MATTER IF YOU ARE DRIVING STRAIGHT OR TURNING.. WE HAVEN'T TAKEN IT ANYWHERE FOR REPAIRS YET, BECAUSE IT SEEMS TO BE ELECTRICAL AND KNOW THAT IT CAN BE EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072325February 12, 2018
STRUCTURE:BODY
THE RIGHT HAND SIDE PASSENGER DOOR PANEL HAS COME AWAY FROM THE DOOR FRAME AND NOW THE DOOR DOES NOT OPEN FROM THE INSIDE OR OUTSIDE OF THE VEHICLE. IT WAS FIRST REPAIRED BY KIA WHEN I LEASED THE CAR AND THE SAME PROBLEM HAS REOCCURRED BUT THEY WILL NOT MAKE THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071930February 9, 2018
AIR BAGS
FRONT PASSENGER AIRBAG LIGHT IS ALWAYS ON , I PURCHASED THIS CAR LAST 2016 AND WHEN I CHECKED FOR RECALLS SAID NOTHING PENDING BUT THIS ISSUE ITS BEEN ALWAYS SINCE I BOUGHT IT ,SOMETIMES LIGHT GOES BLINKING,VEHICLE IS IN USE ,CALLED KIA AND THEY SAID THIS CAR WAS ALREADY CHECKED FOR THAT RECALL .RECALL # SC076A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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