Jeep Wrangler Complaints

18,838 consumer complaints on file.

#10148471January 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, TIRES
PROBLEM NO. 1: MY 2004 JEEP WRANGLER UNLIMITED HAS HAD A STEERING AND WHEEL VIBRATION PROBLEM SINCE I PURCHASED IT BRAND NEW IT IN JULY 2004 FROM PARRISH JEEP IN FAIRFAX, VA. THE PROBLEM CONTINUES TO GET WORST. THE WHEELS AND STEERING VIBRATE ABRUPTLY BETWEEN 45 - 60 MILES MPH. I HAVE TO HOLD THE STEERING WHEEL WITH 2 HANDS TO ATTEMPT TO SAFELY DRIVE MY JEEP. AS OF AUGUST 2004, I HAVE TAKEN IT TO 2 VIRGINIA JEEP DEALERSHIPS FOR THE VIBRATION PROBLEM ON SEVERAL OCCASIONS, IN WHICH THE PROBLEM WAS WITNESSED AND NOTED. ALTHOUGH THE PROBLEM WAS WITNESSED BY THE JEEP DEALERSHIP, I WAS TOLD I HAD TO PROVIDE PROOF OF MY VEHICLE SERVICES, WHICH I DID. PARRISH JEEP HAS COPIES OF ALL OF THEM. AFTER CONTACTING JEEP CUSTOMER SERVICE, WHICH JUST TOLD ME TO CONTINUE TO CALL THE DEALERSHIP, I WAS FINALLY TOLD IN DECEMBER 2005 BY THE DEALERSHIP THAT I HAD TO BRING MY JEEP IN TO THE DEALERSHIP AGAIN FOR A JEEP ENGINEER TO TEST DRIVE AND DIAGNOSE. THE SERVICE MANAGER INFORMED ME THAT HE BELIEVED THE TIRES TO BE FAULTY, BUT NOW THEY WERE CONCERNED ABOUT THE MILEAGE ON MY JEEP. I REMINDED HIM THAT THE RECEIPTS SHOW THAT I HAVE COMPLAINED OF THIS PROBLEM WHEN I INITIALLY BROUGHT THE VEHICLE NEW IN 2004. SO, NOW I HAVE BEEN WAITING OVER ONE MONTH FOR A CALL TO HAVE THE JEEP ENGINEER REVIEW THE PROBLEM. THIS IS MY 3RD JEEP THAT I HAVE OWNED, IN ADDITION TO THE 2 THAT MY FAMILY MEMBERS HAVE OWNED BECAUSE OF MY RECOMMENDATION, AND I HAVE NEVER HAD THIS PROBLEM BEFORE. THIS MAY BE MY AND MY FAMILY MEMBERS' LAST TIME TO BUY JEEP PRODUCTS DUE TO SAFETY AND LACK OF CUSTOMER SERVICE. PROBLEM NO. 2: THE TRANSMISSION JERKS AS I COME TO A STOP. THIS JERKING HAPPENS AFTER I HAVE DRIVEN THE VEHICLE AND IT HAS WARMED UP. THIS PROBLEM WAS NOTED AS OF THE SUMMER 2005. I HAVE TAKEN IT IN TO THE SAME 2 VA DEALERSHIPS, BUT THE PROBLEM HAS NOT BEEN RESOLVED. THE COMPUTER WAS CHECKED AND I WAS TOLD THAT ALL UPDATES HAD BEEN MADE. HOWEVER, THE JERKING IS STILL PERSISTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148712January 23, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, STRUCTURE, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS, SEAT BELTS
1999 JEEP WRANGLER HAD MULTIPLE REAR DIFFERENTIAL FAILURES BEFORE 70K MILES. *TS *** NO ANSWER REQUIRED*** THE ORIGINAL DRIVE TRAIN WAS REBUILT USING ORIGINAL MOPAR PARTS. THE DRIVE TRAIN FAILED FOR THE SECOND TIME AT 69000 MILE AFTER ONLY 11000 MILES OF USE. THIS TIME THE DEALER REFUSES TO PROVIDE ANY FINANCIAL ASSISTANCE. THE VEHICLE HAD OTHER FAILURES WHICH INCLUDE WATER LEAKS, DRIVE TRAIN SEALS FAILURE, ELECTRICAL FAILURES, MULTIPLE ABS FAILURES, AIR BAG AND SEAT BELT PROBLEMS, AND THE PAINT WAS PEELING OFF THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148246January 20, 2006
SERVICE BRAKES, HYDRAULIC
WARPED FRONT DISC BRAKES AT 15790 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147875January 16, 2006
ENGINE AND ENGINE COOLING:ENGINE
FAILS TO START AND STALLS ABRUPTLY WHEN IN GEAR, AT ANY SPEED AND IN ANY GEAR. CHECK ENGINE LIGHT STAYS ON. FIRST DEALER REPLACED LEAK DETECTION PUMP. PROBLEM PERSISTED AND DEALER STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. SECOND DEALER STATED THERE WAS A DIRTY THROTTLE BODY. PUT CONDITIONER IN GAS TANK. PROBLEM HAS CONTINUED TO PERSIST WITH NO SOLUTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147876January 16, 2006
STRUCTURE:BODY:HOOD
WATER LEAKING BENEATH DASH ONTO PASSENGER SIDE FLOOR. DEALER STATED THAT DEBRIS ENTERED THROUGH HOOD VENT AND ACCUMULATED CAUSING DRAINS TO PLUG UP. HENCE RAIN WATER WILL OVERFLOW INTO INTERIOR COMPARTMENT. DEALER CLEARED DRAINS WITH AIR HOSE. COVER HOOD VENT WITH MAGNETIC SHEET (MADE FOR HOUSEHOLD HEATING VENTS) WHEN VEHICLE IS NOT IN USE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147727January 13, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED THE VEHICLE WAS INVOLVED IN A CRASH AND THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. UPON EXITING A BLIND CURVE AT 40 MPH, IN NORMAL WEATHER CONDITIONS, THE CONTACT WAS BLINDED BY HEADLIGHTS FROM ANOTHER VEHICLE. THE CONTACT LOST CONTROL OF THE VEHICLE AND HIT A TELEPHONE POLE HEAD ON. THE DRIVER WAS WEARING A SEAT BELT, HOWEVER SUFFERED A LACERATION TO THE FACE THAT REQUIRED STITCHES. THE POLICE FILED A REPORT AT THE SCENE. THE VEHICLE WAS INSPECTED BY THE INSURANCE COMPANY AND WILL BE REPAIRED. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10147364January 10, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED THE VEHICLE IDLED WHILE IN TRAFFIC. THE RPMS STAY AT 12,000 AND DID NOT DROP LOWER. THE VEHICLE LURCHED WHILE IN DRIVE OR REVERSE WHEN THE GAS PEDAL WAS NOT DEPRESSED. ALTHOUGH, THESE PROBLEMS PERSISTED THE VEHICLE HAS NOT BEEN SEEN BY A DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148656January 10, 2006
POWER TRAIN
2002 JEEP WRANGLER HAS TRANSMISSION PROBLEMS. *TS THE CONSUMER WAS TOLD TRANSMISSION FLUID WAS LEAKING ONTO THE EXHAUST PIPE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146221December 28, 2005
AIR BAGS
AS OF 10-05 THE AIR BAG FAILURE LIGHT INTERMITTENTLY REMAINED LIT AFTER TURNING ON THE VEHICLE AND THE HORN & CRUISE CONTROL ITEMS HAVE FAILED TO FUNCTION AT ALL. THESE ITEMS ARE ALL UNDER THE CONTROL OF THE CLOCK SPRING MECHANISM LOCATED IN THE FRONT STEERING, COMMON TO THE JEEP WRANGLER AND CHRYSLER MINI-VANS. CHRYSLER MINI-VANS WERE RECALLED FOR THIS FAILURE. WHEN I ASKED HOW LONG IT WOULD TAKE FOR THIS ITEM TO COME IN, I WAS TOLD BY THE CHRYSLER/JEEP DEALER THAT THIS MECHANISM GETS REPLACED IN MASS VOLUME AND THEY KEEP THEM AS A STOCK ITEM AT THE DEALERSHIP BECAUSE OF IT. THE DEALERS SERVICE REP ALSO ADDED THAT THEY WOULD LIKE TO SEE THIS BECOME A SAFETY RECALL ITEM. AS OF 12-05 THE SAFETY ITEMS WILL BE RESTORED BY REPLACING THE CLOCK SPRING MECHANISM AT A CHARGE TO THE OWNER. IT TROUBLES ME THAT CHRYSLER IS WAITING FOR A CERTAIN NUMBER OF FAILURES WITH POSSIBLE INJURIES OR DEATHS BEFORE A RECALL IS UNDERTAKEN ON JEEP - ESPECIALLY WHEN A RECALL WAS ISSUED FOR THIS EXACT PART ON THE MINI-VAN LINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146067December 26, 2005
ELECTRICAL SYSTEM
WHEN COLD OR DAMP OR RAINING AND WITH LIGHT THROTTLE THE ENGINE STUMBLES/SHUTS OFF. THE TACHOMETER AND SPEEDOMETER REGISTER NOTHING. THIS IS VERY FRIGHTENING WHEN AMIDST HEAVY TRAFFIC AT 55 OR 65 MPH. I SEARCHED THE WEB AND FOUND OTHER INSTANCES OF THE SAME PROBLEM, BUT NO RECALL??? AND NO CURE??? FOR THIS VERY UNSAFE CONDITION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145937December 22, 2005
AIR BAGS
MY WIFE WAS HIT IN THE RIGHT FRONT OF HER 2000 JEEP WRANGLER (SAHARA ED.) ON 12 MAR 2005. I CONTACTED DAMILER CHRYSLER, AND RATHER THAN REPLY TO ME, THEY TURNED IT OVER TO ONE OF THE LAW FIRMS WHICH HAS NOT SATISFACTORILY HANDLING THE ISSUE, NOR HAVE THEY CONTACTED ME SINCE SEPTEMBER. MY WIFE SUFFERED A BROKEN NECK, 4-BROKEN RIBS, A PUNCTURED LEFT LUNG, A 2" LACERATION ON HER HEAD REQUIRING 13 STAPLES AND MANY CUTS AND BRUISES BECAUSE THE AIR BAG DID NOT DEPLOY, CAUSING HER UPPER BODY TO GO THROUGH THE WINDOW. OUR HOSPITAL AND AIR FLIGHT COST TOTALED MORE THAN $60K. MUCH OF IT PAID BY MY HEALTH INSURANCES. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10145622December 19, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
SAME AS EVERYONE ELSE....CRACKED EXHAUST MANIFOLD ON 4.0 L 6 CYL. JEEP HAS REDESIGNED PART. I FORMERLY WORKED WITH A 4X4 REPAIR SHOP, AND ALMOST EVERYONE THAT CAME IN WITH A 1997-2000 (OR SO) JEEP HAD SAME CRACKS. LEADING 4X4 MAGAZINES STATE "IT'S NOT IF IT CRACKS, IT'S WHEN". GIVEN THIS MANY COMPLAINTS, JEEP SHOULD BE PAYING TO FIX THEIR FLAW, NOT CONSUMERS. WILL REPLACE WITH AFTERMARKET COMPONENT, NOT JEEP'S. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145512December 17, 2005
ELECTRICAL SYSTEM:WIRING
A/C HEATER BLOWER WIRING CAUSES FIRE AT CENTER OF DASHBOARD. WHEN A/C OR HEATER IS PLACED IN HIGH BLOWER SWITCHS ARE SELECTOR WIRING OVER LOADS AND CAUSES BURNING. THIS IS NOT AN ISOLATED CASE. NOTED AT SALVAGE AUCTIONS MANY 2000 AND UP JEEP WRANGLERS CATCH FIRE IN THIS AREA AND BURN COMPLETE. HARD TO FIGURE AFTER FIRE WHAT HAS HAPPEN. IM SURE INSURANCE COMPANYS WOULD BE INTERESTED IN THIS DEFECT. DO NOT KNOW HOW MANY INJURYS, BUT IM SURE THERE HAS BEEN SOME. I HAVE DICONNECTED THE HIGH POSITION WIRE SO THAT OVERLOAD WOULD NOT ACCURE TILL I COULD FIGURE A FIX OR JEEP WILL ADMIT TO A PROBLEM AND A FIX. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10145183December 14, 2005
ENGINE AND ENGINE COOLING:ENGINE
2004 JEEP WRANGLER SPORT WITH 4.0 I-6 ENGINE. WOULD STALL AFTER COMPLETE WARM UP WHILE IDLING IN GEAR. DEALER INSTALLED HEAT SHIELD OVER FUEL INJECTOR, BUT STILL HAVE STALLING PROBLEMS ON COLD START. NO LIGHTS OR ANYTHING COME ON. ONLY HAD 400 MILES ON IT WHEN FIRST OCCURRED. NOW, AT 16000 MILES, I'M HAVING STALLING ON COLD STARTS IN WARM WEATHER ONLY. IN THE WINTER, THE VEHICLE RUNS GREAT. DEALER CANNOT RECREATE THE PROBLEM, AND DO NOT KNOW WHAT TO DO.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145121December 13, 2005
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
LAST NIGHT A FIRE TRUCK (HOOK AND LADDER) SHOWED UP IN MY DRIVEWAY. I WENT OUT TO SEE WHAT WAS GOING ON. AS I WALKED OUT THE DOOR I NOTICED THREE FIREMEN LOOKING UNDER AND AROUND MY 2002 JEEP WRANGLER. WHEN I ASKED WHAT WAS GOING ON THE FIREMEN INDICATED THAT THERE WAS A STRONG SMELL OF GAS REPORTED BY ON OF MY NEIGHBORS! TURN OUT THE SMELL WAS GASOLINE AND WAS INDEED ORIGINATING FROM MY 2002 JEEP WRANGLER. WE BROUGHT THE JEEP INTO THE SHOP AND THE DEALERSHIP WAS ABLE TO DIAGNOSE THE CAUSE AND INFORMED ME THAT THERE WAS A SOLENOID PURGE VALUE ASSOCIATED WITH THE FUEL SYSTEM THAT WENT BAD AND WHEN THIS HAPPENS THE EXCESS FUEL IS DISCHARGED OUT THE EXHAUST SYSTEM AND THAT WAS WHAT WE WERE SMELLING. THE FAILURE OF THIS COMPONENT CAUSES THE VEHICLE TO RUN RICH, FOUL SPARK PLUGS, REDUCE MILEAGE AND YES, THERE'S THE CONCERN OVER THE EXCESS FUEL, NOT TO MENTION THE "CHECK ENGINE LIGHT" WAS ALSO NOW ON. THE JEEP HAS ~32K MILES AND IS NOW PAST 3 YEARS (3YR/36MILES) HOWEVER WE PURCHASED THE "EXTENDED WARRANTY" WHICH AS IT TURNS OUT DOES NOT COVER THIS FAILED COMPONENT. COST $180.00 TO US. MY CONCERNS: 1. FIRE HAZARD? THE SMELL WAS VERY STRONG! STRONG ENOUGH TO WARRANT A VISIT BY THE LOCAL FIRE DEPARTMENT! 2. FUEL ECONOMY....$2.15/GALLON FOR 87 OCTANE 3. ENVIRONMENTAL CONCERNS? THE WAY I UNDERSTAND IT IS THE EXCESS FUEL IS ROUTED STRAIGHT OUT THE EXHAUST SYSTEM! DO I REALLY WANT TO GO OFF READING WITH THIS VEHICLE SPEWING EXCESS GASOLINE OUT THE EXHAUST AS I TAKE IN THE SIGHTS AND SOUNDS OF THE ROAD LESS TRAVELED? MY QUESTION: IS THIS COMPONENT FAILURE COMMON? IS THE FAILURE MODE ENVIRONMENTALLY FRIENDLY? ARE THERE ANY CONCERNS TO MY WELL BEING IN THE EVENT WE HAVE A RECURRENCE? HAS ANYONE SEEN THIS BEFORE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145044December 12, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVERS FEMALE SEAT BELT END RELEASES ON ITS OWN OR DOES NOT LATCH AT ALL. I STILL HAVE THE OLD PART. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143610November 24, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
1999 JEEP WRANGLER SAHARA WITH AIR CONDITIONING - HVAC ELECTRICAL ISSUE: SMELLED BURNING/MELTING PLASTIC, THEN HVAC CONTROLS QUIT WORKING. I DISASSEMBLED THE DASH TO FIND THE ELECTRICAL CONNECTOR ON PASSENGER SIDE OF HVAC CONTROLS HAD MELTED. LOOKS LIKE IT COULD LEAD TO SHORT-CIRCUITS OR FIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142934November 16, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
FOUND CRACK IN EXHAUST MANIFOLD BETWEEN THE #1 AND #2 PORTS AT AROUND 68,000 MILES, AFTER DISCUSSING THIS PROBLEM WITH A NUMBER OF OTHER JEEP OWNERS I LEARNED THIS IS A COMMON PROBLEM WITH THE 1999 AND OTHER YEARS BACK. MY COMPLAINT IS, IF DAIMLER CHRYSLER IS AWARE OF THIS PROBLEM AND I AM SURE THEY ARE, WHY AREN'T THEY ADDRESSING IT. UNHAPPY WITH DEALER AND STOCK MANIFOLD, REPLACED WITH AFTER MARKET EXHAUST MANIFOLD HEADER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144243November 16, 2005
EQUIPMENT:OTHER:LABELS
CONSUMER COMPLAINT REGARDING TIRE PRESSURE IN THE 30 INCH TIRES. *TS THE VEHICLE CAME FACTORY EQUIPPED WITH 30 INCH TIRES, WHICH WAS AN UPGRADE OPTION FROM THE STANDARD 15 INCH TIRE. HOWEVER UPON HAVING THE VEHICLE SERVICED THE CONSUMER WAS INFORMED THAT THE TIRE PRESSURE ON THE SPECIFICATIONS LABEL - 29 PSI - WAS INCORRECT. THE CORRECT TIRE PRESSURE FOR THE 30 INCH TIRES IS 40 PSI. THE CONSUMER CONTACTED THE MANUFACTURER FOR CLARIFICATION AND WAS TOLD THAT THE CORRECT TIRE INFLATION WAS ACTUALLY 38 PSI. THE DEALER INFORMED THE CONSUMER THAT THE LABEL WAS CORRECT AND THAT THE LISTED VALUE OF 29 PSI IS A MINIMUM PRESSURE ONLY. A NEW LABEL WAS SUPPOSED TO BE MAILED BUT NEVER ARRIVED. *NM UPDATED 11/16/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142688November 15, 2005
TIRES:TREAD/BELT
2004 JEEP LIBERTY, GOODYEAR SR-A WRANGLER TIRE. FAILURE. APPEARS TO BE TIRE SEPARATION WITH MAJOR SECTION OF TREAD COMING OFF. BEFORE COMPLETELY SEPARATING, TIRE SECTION "BEAT" WIRING LOOSE FROM REAR END OF CAR CAUSING ELECTRICAL SHORT TO DASHBOARD, REAR SIGNALS. TIRE CURRENTLY AT LOCAL GOODYEAR DEALER FOR REPLACE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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