Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11696004October 28, 2025
ELECTRICAL SYSTEM
My name is [XXX] , I am a citizen of Ukraine, and I currently reside in [XXX] . I am the owner of a 2021 Jeep Wrangler 4xe (VIN: [XXX] ), purchased at a U.S. insurance auction in August 2024 and imported to Ukraine. In October 2024, Stellantis/Jeep announced Recall 95B due to a risk of high-voltage battery fire. I contacted Stellantis Global Support and their official representative in Ukraine (Peugeot Citroën Ukraine), but they refused to perform the recall repair, citing that the vehicle was imported from another market and was previously repaired in a non-authorized workshop. The vehicle’s front-end damage was cosmetic only and did not affect the battery or high-voltage system. A full diagnostic inspection at ADIS-MOTOR, an official Jeep service in Odesa, Ukraine, confirmed the battery and all safety systems are fully operational. Despite this, Stellantis refused to include my vehicle in Recall 95B, leaving a fire-risk defect unresolved. I respectfully request that NHTSA review this case and ensure Stellantis fulfills its recall obligations for all affected vehicles, including those exported from the U.S. and located abroad. My contact details: [XXX] [XXX] Email [XXX] Phone: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695988October 28, 2025
STEERING, POWER TRAIN, ELECTRICAL SYSTEM
While driving the 'service shifter' warning will flash and once this happens the steering locks up and the car shuts down. This primarily happens when hitting a bump, pot hole, railroad tracks, etc. After the warning flashes and the steering locks up, every light on the dash comes on as the car is shutting down. The vehicle is in the shop for the 3rd time within 9 months for the same issue. The dealership replaced the star link connector saying that was the issue but it is still occurring. The vehicle is currently in the shop with this issue and they are saying there is nothing wrong and 'no codes being thrown.' We have had this happen at least a dozen times on us while driving. A handful without hitting a bump or one of the specified causes. Once this happens, the car become immobile and has to be towed. The first time this occurred was within 10 days of purchasing the vehicle; it started happening in January and is still occurring. After the dealership 'fixes' it, the issue will not occur for a couple of months then it will happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695809October 27, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On [XXX] I was driving down hill at a good speed, when all of a sudden my car completely turned off and almost threw me through the windshield. I found out that this was a result of an OTA update that I was not informed of. After this occurred and I finally got my vehicle to start, all the electric started glitching and the rear view camera only operates sometimes. This car is very dangerous I will not get back in it ever again. My vehicle is at Coastline Chrysler in San Juan Capistrano, California where it will remain as I do not intend on ever getting back in it again. I am requesting to get out of the last 11 months of my lease and a full refund for 25 lease payments as well as my $4500 cash deposit upon leasing. I am in a rental and I cannot afford it so I need immediate action INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695528October 25, 2025
UNKNOWN OR OTHER
I was driving and all the lights on the cluster came on, with an instruction to slowly pull over place the vehicle in park and restart the vehicle. Apparently the vehicle dead while I was driving it. At the same time I received a message from the vehicle app saying unable to charge vehicle. Strange because I was driving the vehicle at that time and not attempting to charge it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695510October 24, 2025
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving 72 miles per hour on 4 lane highway and the steering wheel and front end of the jeep was vibrating uncontrollably. The cruse control stopped working, i applied the brake and was able to slow down and pull over to the side of the road. No flat tires so I pulled back on to the highway and arrived at my destination without further incident. 10-24-25 The same thing happened last week but i thought maybe the lane assist went off because there were no road lines (newly repaved road) but my Jeep doesn't have lane assist. After researching on line I believe what occurred is what they call "Death wobble" there were no bumps in the road - the road is in good condition so I'm not certain what prompted the death wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695369October 24, 2025
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT
The contact leased a 2022 Jeep Wrangler. The contact stated that the hybrid battery became inoperable, and the regular battery failed to operate properly. While driving at an undisclosed speed, the steering wheel was wobbling. Several unknown warning lights were illuminated and were turning on and off. The vehicle failed to start after an hour but eventually restarted. The contact stated that the failure was related to NHTSA Campaign Number: 23V787000 (Electrical System). The vehicle was towed to the local dealer, where it was diagnosed with a malfunctioning hybrid battery. The regular batter was also inoperable. The contact stated that a software update was completed. The vehicle was partially repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695316October 23, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
I lease a 2024 Jeep Wrangler 4xe (VIN [XXX] ). On 10/23/2025, while traveling about 50 mph, the vehicle suddenly lost propulsion and the dash displayed “Put in Park to drive.” I had to coast through traffic, stop, shift to Park, and fully restart to regain drive. Within minutes it recurred. This defect is unpredictable and dangerous. I regularly commute on the Ohio Turnpike at highway speeds and I cannot risk driving this vehicle because it can cut power without warning, leaving me unable to accelerate while surrounding traffic closes in. I am avoiding highway use entirely and limiting all driving due to the high risk of rear-end collision during a power loss. The vehicle is unsafe to operate until a permanent remedy exists. Background: the vehicle has previously exhibited powertrain/electrical issues (including overheating) and spent ~2.5 weeks at the dealer over the summer. Early incidents occurred under 18,000 miles. Recall context: Mopar and NHTSA show an open safety recall A7C / 25V-710 on my VIN for loss of motive power; status “remedy not yet available.” The vehicle is available for inspection by NHTSA or the manufacturer. I can provide screenshots/video of the “Put in Park to drive” message and repair records upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695117October 22, 2025
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, STEERING
Over-the-air firmware update that caused an in-motion shutdown while driving. various dash lights came on, shift to park indicator flashed, loss power, steering wheel stiffened up to the point it wouldn't move. There were no warnings before it went haywire. My family's safety was at risk as we were driving and it put us in danger and had to carefully get to the side of the road. We had it towed to Jeep where they say they fixed it but we have no trust to drive it now. The service advisor at the Jeep dealerships said "it looks like someone at Jeep pushed the big red button and sent out an update that wasn't ready yet" which is a huge concern for all Jeep owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695046October 22, 2025
ELECTRICAL SYSTEM, ENGINE
A software update was pushed put to the Jeep via over the air update on or around 10/10/2025. After installation, Jeep unexpectantly shut down while driving. I was doing approx 35 miles per hour 1/2 mile from my house in the first drive after the update happened. All power to the jeep was lost and I was forced to drive off the road as i no longer had any abiblity to accelerate. After pulling off the road I was able to press the brake and start the vehicle. It started but only went another short distance before losing power again. This happened muiltiple times before I was able to make it back to the house. THe check engine light also appeared.The loss of power was 100% attributable to the software update as per many Jeep forums. This update was rolled out OTA on a Friday and with the dealerships closed over the weekend I had to find other transporation as my vehicle was bricked. Received the car back from the dealer on 10/22 after a system control software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695023October 22, 2025
POWER TRAIN
Vehicle rear locker light flashing indicating the rear locker was turned on when, leaving a retail shop, and the rear locker engaged in 2WD on its own! No indication prior to this, it came out of the blue. Tried to disengage the rear locker via selector switch but unsuccessful. Any attempts to drive were met with severe jumping and jerking of the vehicle with loud metal banging noises. Tried both reverse and forward as well as putting it in 4WD and then back to 2WD to disengage the locker. Not successful. Vehicle towed to Jeep dealership. Luckily I was in a parking lot and not on the main road. If this happened on the main road at speed, I fear I may have lost control of the vehicle as it was jerking and jumping and the vehicle was uncontrollable which would have put other drivers at risk of collision and possible injury. Dealership has confirmed the issue, replaced the rear locker and sensors in the axle, and the symptoms persist for them too. They are currently looking into the electrical system and computer as the root cause. Chrysler is recommending the dealer replace the rear axle as the only means of fixing the issue. Apparently this is a growing issue that Chrysler has been aware of for several years. Vehicle is currently in the shop at the dealership for troubleshooting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694893October 21, 2025
ELECTRICAL SYSTEM, ENGINE, STEERING
I received a Uconnect update message on 10 -11–25 after doing that update my check engine light came on and my vehicle stalled out losing power multiple times on a highway with heavy traffic. I was asked to drive the vehicle to the Jeep dealership Heritage Jeep in Harrisburg, Pennsylvania they told me they would have to keep my jeep. They did not know how long they would have it and they were working with Chrysler. As a nurse and a single 60-year-old woman I had no other transportation. I asked if I could bring my Jeep in the following week to see if an update would be available when I left the dealership, the engine light was off and the vehicle was running fine. On Friday 10 –17–25. I received another message that an update was sent from UConnect on 10-14-25 my engine light came back on and I lost several electronic features related to temperature reading, remote start, and some safety related services. I took my Jeep back up to Heritage Jeep. It is there now. I had to take a shuttle home and I have no way to get to work they are not sure how long they’re going to have it. They are not sure if I will be able to get a rental car covered by Chrysler. I went to enterprise and they had no Chrysler available to rent due to this issueThere is no timeframe for fixing this situation and it has already cost me over $500 due to a missed weekend getaway 10-17-25. that I had to cancel on 10-17-25. I missed a day of work today and as a registered nurse today will cost me close to $350. I am afraid to drive my vehicle now after having it stall in traffic and almost being sideswiped when it stalled at a red light the Jeep dealership Informed me they are not getting much information from Chrysler. I am paying $725 a month to lease this Jeep and now I’m afraid to drive it and according to the dealership, they don’t know when an update will be coming in to fix the Uconnect problem this is absolutely unacceptable and I need assistance with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694866October 21, 2025
SUSPENSION, STEERING, WHEELS
The steering and suspension suddenly vibrated the whole car violently for over two miles straight, steering is uncontrollable it feels as if the wheels of the jeep were going to fall off. This is well known in the Jeep community as the death wobble. It is a safety issue as there is a loss of control of the car and causes the need to pull over or stop immediately which is hard to do on a fast moving interstate or highway like in my case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694714October 21, 2025
SUSPENSION, STEERING
Car was shaking over anytime went over 70miles an hour. Would not stay in lane . Steering dampener was replaced . Car continues to do this when I hit a bump. I’ve taken it back two more times, the dealer says they cannot duplicate the problem and therefore cannot fix it . It pulls completely to the other side and snaps back . They said it’s because the back is heavier than the front . They claim my tires are ok and everything looks good . It does not feel good and it does not feel like it did when I purchase the car . I drive it every day and my passengers have also noticed the problem . I am getting close to the end of my warranty and I have a feeling the dealer is going to let it run out and then tell me they found the problem .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694700October 21, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was driving the Jeep on Route 35 in NJ when all of a sudden, the car lost power, jerked forward thrusting be towards the windshield. The "D" on the gear shift started blinking and the check engine light went on. The dashboard message indicated something along the lines that I had to put the car in parking "P". The car behind me beeped and almost rear ended me as it's a fast road and my car slowed dramatically and unexpectedly. Ultimately, I was able to glide into a parking lot on the side street and called the tow truck. The dealership said that a faulty OTA was sent out which caused the issue and that it has happened to many people. There were no symptoms or warning lights prior to the event. The dealership updated the vehicle and said it was safe to drive but I am not convinced based on the experience of others, which I have read in forums, who have had the same thing happen multiple times even after having the dealership update installed. Apparently, this OTA issue was widespread.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694666October 21, 2025
POWER TRAIN, ELECTRICAL SYSTEM
Since buying this jeep in 2024 I have had numerous issues that jeep has not been able to resolve. The first issue I experienced was the key-fob not being able to unlock the doors or start the jeep. Tomball Jeep kept my jeep for about 3 weeks trying to figure out what is causing the issue, with the help of the engineer team they could never figure out the problem. I am still experiencing this issue as of today. Around September 2025 I started experiencing issues with my radio turning itself off and rebooting by itself, other times all it would do is give you loud noise of static and then reboot. This affects the jeeps back up camera and all the electronics on the dash. Then the weekend of October 11,2025 my jeeps powertrain stopped and gave me a notice to put my jeep in park and restart the engine, this happened as you were driving down the highway no matter what speed you were going. I had taken my jeep to the dealership on October 13,2025 and jeep wanted to keep my vehicle for 5-7 days for diagnosis without giving me a loaner vehicle for me to get back and forth to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694602October 20, 2025
SUSPENSION
iVehicle shakes uncontrollably when hitting bump at speeds greater than 40 mph. This is called the Jeep death wobble and is a known issue for this jeep Technical Service Bulletin (TSB 02-004-21 Rev A). The dealer will not diagnose or fix the
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694545October 20, 2025
SUSPENSION
My Jeep has 43,213 miles and my mechanic who I have used for over 30 years showed me that all 4 shocks are severely leaking and need replacing. I’m am 69 and only use this Jeep on the highway and zero off roading. This is most unusual for all 4 shocks to need replacing at such low miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694541October 20, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Due to a recent over the air update which impacted the hybrid system, the car would lose all power and require to stop the car completely and restart the vehicle. This is a known issue that has been acknowledged by Jeep/FCA. After it occurred the first time, a check engine light came on and stayed in. The stalling event occurred approximately 5 times in a short trip with several of our small children in the vehicle. Luckily, we were driving on local roads with the ability to pull over without putting ourselves in danger, but cannot fathom how Jeep would put thousands of drivers at risk, especially if they were driving at high speeds or maneuvering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694525October 20, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Oct 10, 2025, I received an OTA update on my Jeep Wrangler. After the installation, I left my child's school on the way to dinner. Maybe a half mile into the drive, I received numerous warnings on the display screen and quickly after that, the vehicle lost all power. Hybrid system unavailable as well as the gas motor. Power steering, brakes and stability control also gone. Was able to get to the side of the road but it nearly stranded me on an elevated 2 lane road over a dam near Cherry Creek Reservoir in Greenwood Village, CO. Was able to reset the system after some troubleshooting and limp the vehicle home. Made an appointment and took it in for service the following Tuesday. The dealer has tried to remedy the situation but ran into the same loss of power after another update. I do not trust this vehicle with the safety of my family in mind. Jeep/Stellantis has yet to notify it's customers of this potential safety hazard nor have they communicated/acknowledged it publicly to raise awareness. It could save lives and something needs to be done. There are hundreds if not thousands of impacted owners and some might not even know yet. Unacceptable for Jeep, Stellantis and quite frankly... the NHTSA.... for not taking the appropriate steps to prevent potential accidents. Your entire mission is safety and not a peep from any party.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694450October 20, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
On 10/4/25 while driving my 24 Jeep Wrangler 4Xe, the vehicle suddenly stopped accelerating while in driving approx. 30 MPH in a roadway. Several warning lights came on the dash, including a green turtle symbol, the battery light and the plug light. The instrument cluster then went dark and came back on stating the vehicle was in "Turtle Mode" and speed would be limited. The vehicle then would not go over 5 MPH. and would not switch to gas only (E-Save) mode. I narrowly avoided a collision and was able to pull over out of traffic. I shut the vehicle down for approx. 10 mins. It then restarted and drove the rest of the way home without issue. I made several attempts to call Fitzgerald Countryside Jeep to get it serviced, and tried to make an appointment on their website but never received confirmation. On 10/10/25, the vehicle would not start after being plugged in overnight with a full tank of gas and stated "Service Charging System" After waiting 10 mins, the vehicle started normally. On 10/13/25 while backing out of a parking space, the vehicle shut off without warning and would not turn back on. I was able to push the vehicle out of traffic back into the spot. The vehicle would not turn on. The vehicle had to be towed to Dayton Andrews Jeep where I was advised the batteries were replaced. The propensity for the vehicle to suddenly stop accelerating without warning is dangerous and creates a high likelihood of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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