Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11693762October 16, 2025
POWER TRAIN
We are aware of the Jeep Wrangler 4xe software update which basically disables the wrangler and have been diligent about selecting the red X to not accept the update. This morning on my son’s way to work the update went through anyway resulting in a loss of power forcing him to stop the vehicle. Thankfully he was able to limp the Jeep to our local service station where the firmware over the air update “fix” was able to be applied and the vehicle is functioning again. This is a major concern for several reasons, he was a minute away from one of the busiest interstates in New York, where this could have been a very serious incident, second the vehicle updated regardless of user input to defer or not install. Had we not have been prepared for this because of social media, not Jeep, this would have had serious implications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693752October 16, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Put a brand new battery in my vehicle - 3 days later driving on the highway had full loss of power - if said to service the charging system, and to put the car in park, then to press the brake and start button to start the vehicle. Went from 75MPH to 25MPH - rolled off the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693719October 15, 2025
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
UConnect update was pushed and car shut off while driving saying to put in park and turn back on. Vehicles engine literally shut off twice while driving all due to a system update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693700October 15, 2025
UNKNOWN OR OTHER
I have been dissecting and putting off the update of the Uconnect software that has recently been known to brick vehicles for about five days now when I was stopped at a light, the car push through the update andand auto updated without my selecting to do so. This caused the car to turn to a message saying to put it in park and press start in order to drive and turned on the check engine light. Luckily this is a long light, but I had to restart the vehicle in order to get it moving dirt before the traffic started to flow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693684October 15, 2025
STEERING, WHEELS
When I first got it, I would get on the highway and once I hit 80mph it would do a wobble. I was told by the dealership it was "normal" and they couldn't replicate it. Then it got worse, anytime I hit 60mph on the hwy it wobbles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693664October 15, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Jeep 4xe complete loss of power while driving almost caused a huge accident. No power, no power steering TOTALLY dangerous and they knew damn well this would happen but didn't alert customers!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693562October 15, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving from New York to DC when my car “bricked” on [XXX] my car advised me to go into park mode and began slowing down to a stop (I had no control over it) and luckily I was able pull over onto the shoulder to where I felt very unsafe and waited to restart my car. I was able to restart and try again and it bricked again about 10 minutes later. I was terrified and had a panic attack before being able to safely merge across lanes into a rest stop. I figured that if I switched into gas mode because it appeared to be an electrical problem that I might be able to continue my drive I started driving and not five minutes later I was stalled on a bridge. It was the scariest experience I’ve had probably ever in my life I had to completely shut down my car and restart it just to inch my way onto a shoulder after getting across a bridge with other cars going over 60 70 mph. Eventually I was able to disconnect the battery and reconnect it just in order to make it safely to a dealership with my father, following behind me. Because the check engine light went off when the battery was reconnected, when I got there, the dealership told me the diagnostic test showed no concerns and said that I could take the car and continue my drive. then 15 minutes after continuing my drive it stalled again, again on the highway! So I made my way back to the dealership and in the 10 miles that it took to get to the dealership the car stalled over five more times every single time it stalled I risked someone running into the back end of my car. I was told to contact Chrysler for a customer care case and they were not helpful at all. I was given a loaner that I couldn’t take out of state so I couldn’t get back to New York in a timely fashion so I had to wait in DC an extra day just to get my car back. I still don’t feel safe in the vehicle because a little software glitched caused such a major issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693555October 15, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
After an OTA update, while driving, the vehicle abruptly stopped working and I was forced to pull over. The check engine light went on and a message requesting service to the electric charging module was shown. After cycling power a few times the car worked again. This happened again on the way home. The manufacturer JeepCares account advised that the car needs to be towed to a dealer immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693528October 15, 2025
ELECTRICAL SYSTEM, ENGINE
Jeep pushed out an update on Friday 10/10 that we were advised to decline as it was causing mechanical failures. Despite declining the update ever since, and being assured that this remedy would work until the update expired in 30 days, apparently it still managed to push through on its own last night. I was less than two miles from my house this morning on my way to an appointment when the dashboard lit up and the Jeep completely lost power. I shut it off, turned it back on and was able to get back home, but the CEL is still on. I was lucky enough to be on a side road, as I was about to enter a busy intersection. I've talked to Jeep and they do not have a fix, but it is unsafe to drive at this point. I am waiting on a towing company at the moment to bring it to a Jeep dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693517October 15, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Driving down the road, Jeep suddenly says shift to park and loses all power stalling in the middle the road. This happened twice on October 14, 2025 and needed a tow truck to be brought to a dealership. When it loses power everything locks up including steering so you can even pull over safely to the side of the road. This is a very serious issue that can easily cause a deadly accident and needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693512October 15, 2025
POWER TRAIN, UNKNOWN OR OTHER
After an update on the vehicle it shut off while driving, I had no control of the steering. All the lights on the dash came one and I had to put it in park and restart the car. Then the check engine light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693496October 15, 2025
POWER TRAIN, UNKNOWN OR OTHER
After an automatic UConnect software update on Saturday 10/11/25, my vehicle stalled out multiple times while driving. Even though it's in drive, the vehicle automatically shifted into park, the dashboard lit up, and the vehicle dead stopped in the middle of traffic. I took it to a Jeep dealership near me where they said many drivers are having the same issue. Worst than that, is that I had to call Chrysler just to get a rental car approval, but since the incident happened on a Saturday of a holiday weekend, I have been 4 days without a car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693491October 14, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving on the road the vehicle suddenly loses power and shuts down. The check engine light illuminates and a message saying shift to park appears on the dashboard. You have no control of speed at this point. The vehicle stops and stalls in the middle of the road. Once you shift to park you have to completely shut off the vehicle while in the middle of the road and restart the engine. The vehicle will drive a few hundred feet and repeat the stall. It is completely scary and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693487October 14, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
On 10/10/25, my 2025 Jeep received an over-the-air (OTA) software update intended for the Uconnect infotainment system. Following the update, the vehicle experienced a complete powertrain failure. It became undrivable, shut off entirely, and refused to shift out of park. This occurred without warning and posed a serious safety risk, especially had it happened while driving. The issue appears to be related to the hybrid control module, which was affected by the software update. The vehicle displayed multiple warning lights and fault codes (including Service Hybrid Drive System). I had to contact roadside assistance and have the vehicle towed to a dealership. Jeep has since acknowledged the issue and pulled the update, but I am concerned about the potential for permanent damage to the powertrain and the safety implications of such a failure. I am requesting that NHTSA investigate this matter to ensure proper accountability and prevent similar incidents for other owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693485October 14, 2025
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Completed OTA update previous day. Driving the next day 1 mile into the drive the check engine light, went off, a warning on the dash said something about electrical stability system failure, showed a picture of the jeep with red electrical highlighted. The car ran very poorly, could not accelerate and the car slowed from 35 to 15. During this time the car flashed instructions to put the car in park. After about 1/2 mile I slowed to stop and put the Jeep in park. Restarted by pushing holding brake and pushing start button. Ran well for 10 + miles, then same thing happend again. The Jeep flashed engine warning light, dings and lights flashing. Had to into the left turn lane and came to stop at the stop light. Put the Jeep in park again, tried to restart but this time it did not restart. The gear stuck in Park with the P flashing on the indicator. Had to pull the emergency release cord to put Jeep into N to push to a safe location. Jeep failed to start or move from P and is at the shop now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693479October 14, 2025
STEERING, ENGINE, ELECTRICAL SYSTEM
I was driving my vehicle on the highway at 60mph. The car turned itself off, I lost power steering and brakes and drove into a drainage culvert after almost hitting several cars. The vehicle would not restart initially and I had to wait 5 minutes before it started back up. It died 3 more times with in 1 mile before I made it to a safe area to park the vehicle. There was no warning before this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693473October 14, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle shutdown. Loss of motive power after updated software from Uconnect. Check engine light pop up and unable to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693471October 14, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The 4xe system had a software update that ran and caused sudden lost of power. Vehicle has been at the dealership since September 15th and should be available for inspection. Upon completion of the update, the vehicle turned off and came to a quick stop. The vehicle did restart and while driving it, it died again. Second time it turned off, I was not able to move it from the traffic lane. Driving east in the morning facing the rising sun on a 55 MPH road. Yes, it was duplicated at the dealership after they thought it was repaired. Vehicle has been inspected by a Mopar Representative. No indication of complete loss of vehicle power and this occurred on September 15th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693460October 14, 2025
STEERING, ELECTRICAL SYSTEM, ENGINE
Installed a mandatory update to car electronics on Friday night (Oct. 10, 2025). The car -- an 8-month-old Jeep Wrangler Sahara 4xe 2024 -- literally died while driving on a local highway at highway speeds. All warning lights lit up. Then the car just died... Had it towed to the local dealership where 4 other people already were being processed with the same problem. Two others walked in while I was there. Dealership provided "Jeep Care" phone number but the office was closed over the weekend. Spent a weekend without a vehicle and contacted them on Monday at ~5:30 a.m. Pacific time. Spent almost an hour on the phone. (Phone call recorded.) was told that someone will contact us within 24 hrs to assist with vehicle rental/replacement while the issue is being resolved. It is Tuesday, Oct.14, 2025, afternoon. Spent multiple hours (!) on hold with "Jeep Care." No one knows what is going on. The dealership told me they have almost 100 cars on their lot with same problem. To date, no help from Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693444October 14, 2025
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I was driving my car and came to a near stop. when I attempted to drive the car again the vehicle displayed a message to shift to park and then restart the vehicle. I did that and was able to drive another 30 miles home. The next day, I drove the car 20 miles to get an oil change. When I drove a mile away from the oil change location the car displayed a shift to park and restart message again. After that, I was able to drive the car 20 miles home. About an hour later, I drove 1/2 mile up the road and the car again displayed a shift to park message and restart as I was driving up to 50 mph on the highway. I was able to get the car home, but the message displayed again twice. The car shuts off if you do not follow the instructions so as I was driving up to 50 mph the car lost power creating a very dangerous driving scenario.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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