Jeep Liberty Complaints

8,882 consumer complaints on file.

#10472031August 23, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE REAR OF THE VEHICLE SPUN OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOWER CONTROL ARMS WAS DEFECTIVE. AS A RESULT, THE LOWER CONTROL ARM AND THE BUSHINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472044August 23, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I WAS DRIVING HOME AND NOTICED MY WINDOW FOR NO REASON FELL DOWN. THE JEEP WAS BOUGHT NEW BY US IN 2002. THE BACK SEATS OR WINDOWS HAVE BEEN RARELY USED. WE USE AIR AND HEAT, SO WITH THE EXCEPTION OF THE DRIVER'S WINDOW, WE HAVE HARDLY ROLLED DOWN THE OTHER WINDOWS. I DID RESEARCH ABOUT THE FALLING DOWN ON THE JEEP WINDOWS. I LEARNED CHRYSLER KNEW SINCE 2002 ABOUT THE DEFECTIVE WINDOWS. THEY FINALLY RECALLED BACK SOME OF THE 2006 AND 2007 JEEPS. I CALLED THEM AND THEY DO NOT SEEM CONCERNED ABOUT THE DANGER THIS COULD CAUSE. I FEEL BECAUSE OF THE LITTLE USE OF THE WINDOW IS WHY WE HAVE NOT HAD THE PROBLEMS SEVERAL HAVE HAD. THEY THEN PROCEED TO CHARGE YOU $500. TO REPAIR THE WINDOW WITH THE SAME KIND OF PART THAT WILL BREAK AGAIN. THIS HAS HAPPENED TO SEVERAL PEOPLE. I ASKED CHRYSLER ABOUT THIS PART, THEY CONFESS JUST RECENTLY THEY HAVE CHANGED THE PART TO WORK. I SEE THE DANGER THIS COULD BE IF HAULING A YOUNG CHILD. EVEN THOUGH A CHILD IS TO BE IN A CHILD SEAT, THEY SOMETIMES CAN GET OUT. IF DRIVING DOWN THE ROAD AND THE WINDOW JUST DROPS, A CHILD COULD FALL OUT. IN A WRECK THIS COULD ENDANGER ANYONE. ALL THE WINDOWS IN THE JEEP HAVE A PROBLEM OF BREAKING FOR NO REASON, BUT MOSTLY THE BACK WINDOWS. CHRYSLER IS AWARE OF THIS AND SHOULD HAVE RECALLED ALL THESE WINDOWS. THEY ARE BLEEDING THE JEEP OWNERS BY HAVING TO CONTINUE TO REPAIR THE DEFECTIVE WINDOWS AND ARE ENDANGERING PEOPLE'S LIFE. THEY SHOULD BE MADE ACCOUNTABLE FOR THE DEFECTIVE PARTS THAT THEY KNEW THEY HAD AND CONTINUED TO USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472061August 23, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 03V460000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) AND TOOK THE VEHICLE TO THE DEALER WHERE THE LOWER BALL JOINT WAS REPLACED. THE CONTACT STATED THAT THE LOWER BALL JOINT FRACTURED AND HAD TO BE REPLACED TWO TIMES AFTER THE INITIAL RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED BECAUSE THE RECALL REPAIR HAD ALREADY BEEN PERFORMED. THE CURRENT MILEAGE WAS 131,000. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472090August 23, 2012
FUEL/PROPULSION SYSTEM
FUEL TANK OVERFLOWS, PER REPAIR SHOP NEEDS TO BE REPLACED DUE TO FAULTY VALVE. WAS TOLD THAT THIS IS SAME VALVE THAT PREVENT FUEL SPILLAGE IN THE EVENT OF A ROLLOVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471943August 22, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS OVERHEATED CAUSING THE PLASTIC INSIDE TO MELT. THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10471957August 22, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THIS IS THE 2ND TIME I HAVE ACCESSED YOUR WEBSITE WITH A COMPLAINT FOR THE SAME PROBLEM.. I REPORTED MY OTHER COMPLAINT ON 09/20/2010. MY REAR WINDOWS JUST FALL DOWN FOR NO REASON. ON 8/15/12 I WALKED OUT AND NOTICED MY REAR DRIVER SIDE CAR WINDOW WAS DOWN. WHEN I TRIED TO PUT IT UP, IT JUST MADE A GRINDING NOISE. IT JUST SLIPS DOWN INTO THE WINDOW SPACE LEAVING ME WITH AN OPEN WINDOW WHILE DRIVING DOWN THE INTERSTATE IN THE RAIN. THE SAME THING HAPPENED TWO YEARS AGO TO BOTH REAR WINDOWS TO THE SAME VEHICLE. I WAS TOLD BY THE DEALERSHIP THERE WAS A DEFECT IN THE 2006 JEEP LIBERTY'S WHERE THIS HAPPENS. IT APPEARS THE WINDOWS AND PART THAT RAISES AND LOWERS THE WINDOW IS ONE UNIT WHICH IS MADE OF PLASTIC. APPARENTLY IT IS VERY CHEAP AND FRAGILE AND BREAKS FOR NO REASON. YOU HAVE TO BUY THE WHOLE WINDOW/MECHANICAL ASSEMBLY AND IT IS VERY EXPENSIVE. PLEASE HELP ME GET MY WINDOW FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471860August 22, 2012
ENGINE AND ENGINE COOLING
SINCE I BOUGHT THE JEEP LIBERTY 2007 HAS A PROBLEM WITH THE AIR CONDITIONING SYSTEM. ALL THE OUTSIDE SMOKE ENTERS IN THE VEHICLE. WE TOOK IT TO THE CHRYSLER SERVICE SEVERAL TIMES BUT THEY SAID IT WAS FINE, BUT DOESN'T WORK PROPERLY. THIS INCONVENIENCE HAS AFFECTED US IN OUR HEALTH CAUSE EVERY AFTERNOON MY WIFE WHO DRIVES THE JEEP COME HOME WITH HEAD PAIN AND OUR DAUGHTER HAS ASTHMA AND THIS PROBLEM GET HER WORSE. LAST WEEK WE CALL TO THE CHRYSLER SERVICE AND EXPLAINED AGAIN WHAT WAS HAPPENING, THE MAN SAID THAT THEY NOTICE THAT THIS MODEL HAS A MANUFACTURING DEFECT JUST AT THE SIDE OF THE AIR CONDITIONING SYSTEM AND THERE WERE MORE PEOPLE REPORTING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471457August 19, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FOR APPROXIMATELY 1YR, THE HEADLIGHTS ON MY JEEP LIBERTY SPORT 2004 HAVE BEEN FLICKERING ON AND OFF. IT USE TO HAPPEN ONLY ONCE AND AWHILE AND THEY WOULD GO RIGHT BACK ON AND THEN STAY ON. HOWEVER RECENTLY I HAVE BEEN UNABLE TO DRIVE MY JEEP AT NIGHT BECAUSE THE HEADLIGHTS CONSTANTLY GO ON AND OFF ON ME AND SOMETIMES STAY OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471480August 19, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
WITH PASSENGER DOOR IN UNLOCKED POSITION DOOR CAN NOT BE OPENED FROM OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471361August 18, 2012
SEATS
I WAS SITTING IN MY CAR PULLING IT OUT OF GARAGE WHEN A SHARP METAL BAR PUSHED UP THRU THE DRIVERS SEAT, INJURING LEFT LEG. I REPORTED IT TO CHRYSLER AND ONE DEALER WHO SERVICES MY CAR SANTA MARIA JEEP, WHO HAS THE PICTURES. THEY FAILED TO RESPOND, I NOTIFIED CHRYSLER HQ, WAS GIVEN SEVERAL MISLEADING STORIES ON WHAT TO DO. THEY SAID THEY ARE SENDING A VEHICLE ENGINEER TO MY HOME TO EXAM AND PHOTO THE PROBLEM, HIS NAME IS [XXX], HE CALLED AND THEN REFUSED TO COME AND EXAM THE VEHICLE, WANTING ME TO DRIVE IT 30 MILES TO A DEALER. SO HE COULD SEE IT THERE. HE ONLY LIVES DOWN THE ROAD FROM MY HOME SO, WHY MAKE ME DRIVE AN UNSAFE, DEFECTIVE DANGEROUS VEHICLE? I AM A DISABLED VETERAN AND HE STILL REFUSED. CHRYSLER ALSO REFUSED TO DO ANYTHING, THEY CALLED YESTERDAY ADMITTING THEY KNEW OF THE DEFECTS AND THAT I SHOULD NOT REPORT THIS TO ANY REGULATORY AGENCY SINCE THEY WILL IN 5 OR SO DAYS TRY TO FIGURE OUT WHAT TO DO ??? I WAS TOLD BY TWO CHRYSLER EMPLOYEES THEY DO NOT WANT A FILE OR COMPLAINT ON THIS ISSUE SINCE IT COULD CAUSE A NATIONAL RECALL AND CAUSE PANIC IN THE PUBLIC NOT TO BUY OR DRIVE JEEP'S AND AS OF TODAY THEY HAVE NOT DONE ANYTHING TO ASSIST. THEY SEEM MORE INTERESTED IN CONCEALING THE DEFECTS AND NOT HELPING THE INJURED PARTY OR FIXING THE DEFECT. THIS IS A VERY DANGEROUS DEFECT AND HAD I BEEN ON THE FREEWAY IT COULD HAVE BEEN FATAL OR WORSE THAN IT IS NOW. I BELIEVE THIS IS A VERY SERIOUS DEFECT AND CHRYSLER KNOWS IT AND IS HIDING IT. *TR UPDATED 08/29/12*LJ UPDATED 09/04/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10471231August 17, 2012
EXTERIOR LIGHTING
WHILE DRIVING MY HEADLIGHTS BEGAN TO TURN ON AND OFF BY THEMSELVES. I HEAR THE CLICK CLICK LIKE THEY ARE BEING TURNED ON OR OFF BUT IT IS HAPPENING ON IT'S OWN. THIS HAS NO HAPPENED MULTIPLE TIMES AND CURRENTLY I CAN NOT DRIVE IT AT NIGHT OR DURING BAD WEATHER. IT HAPPENS IN RAPIDLY THE CARS AROUND THINK I AM FLASHING LIGHTS AT THEM. VERY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471275August 17, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS GO OFF THEN BACK ON WITH A CLICKING SOUND UNDER DASH. PROBLEM IS INTERMITTENT. CHRYSLER CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471325August 17, 2012
ENGINE, FUEL/PROPULSION SYSTEM
#2 CYLINDER FAILED,#2 ROCKER ARM CAME OFF,#2 LASH HAS PLAY WHICH CAUSED THE ROCKER TO COME OFF, PASSENGER SIDE CYLINDER ASSEMBLY HAD TO BE REPLACED. ALSO FUEL LEAK BY CRIMP. ALL THIS WITH NO INDICATION OR WARNING SIGNS. NO UNUSUAL SOUNDS, SMELLS OR INDICATION FROM PANEL ON DASH. THE VEHICLE LOST POWER IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470874August 16, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE WENT OVER AN EMBANKMENT AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A MILD CONCUSSION AND THREE FRACTURED RIBS. THE PASSENGER SUSTAINED WHIP LASH, A BRUISED NECK AND BRUISED SPINAL CORD. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10470875August 16, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE SPEEDOMETER FAILED AND CAUSED AN UNEXPECTED ACCELERATION. THE CONTACT WAS ACCELERATING FROM A STOP LIGHT WHEN THE VEHICLE SURGED FORWARD AND CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. NO ONE WAS INJURED, BUT THE CONTACT HAD THE VEHICLE INSPECTED BY TWO DEALERS AND WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SITTING AT A STOP LIGHT THE SPEEDOMETER WOULD READ 80 MPH AND THE VEHICLE WOULD RAPIDLY ACCELERATE WHEN THE BRAKE WAS RELEASED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 133,000 AND THE CURRENT MILEAGE WAS 136,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10470901August 16, 2012
SEATS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND ATTEMPTING TO ACCELERATE, A SHARP METAL INSTRUMENT PIERCED THROUGH THE SEAT AND STABBED HIM IN THE LEFT LEG. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE FAILURE WAS A COMMON PROBLEM WITH NEWER JEEP MODELS. THE MANUFACTURER THEN INSTRUCTED THE CONTACT TO NOT REPORT THE FAILURE TO ANYONE AND THAT THEY WOULD HANDLE IT INTERNALLY. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,243.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10471162August 16, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW FALLS INTO DOOR & CANNOT BE CLOSED. THIS HAS HAPPENED MULTIPLE TIMES ON DIFFERENT WINDOWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471185August 16, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. WHILE PARKED, THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE WINDOW HAD FALLEN INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE LIFT PLATE IN THE REAR PASSENGER SIDE DOOR WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A MANUFACTURER RECALL BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470712August 15, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH OF MY REAR WINDOW REGULATORS BROKE WHILE I WAS ROLLING DOWN THE WINDOWS AFTER BEING IN THE SUN ALL DAY. THIS IS THE 3RD JEEP LIBERTY THAT I HAVE HAD THAT HAS HAD THIS PROBLEM. JEEP WANTS ME TO PAY $300 TO GET THESE REPLACED. THIS IS A KNOWN PROBLEM AND JEEP REFUSES TO TAKE CARE OF IT. LOCKING MY VEHICLE IS POINTLESS SINCE THE WINDOWS FALL DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470795August 15, 2012
SEATS
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. WHILE PARKED, THE CONTACT NOTICED A LARGE METAL POLE HAD TORN THROUGH THE MATERIAL OF THE LEFT SIDE OF THE FRONT DRIVER'S SEAT. THE CONTACT ALSO SUSTAINED A CUT TO HIS LEFT LEG. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,423. UPDATED 09/06/12
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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