Jeep Liberty Complaints

8,882 consumer complaints on file.

#10523609July 8, 2013
AIR BAGS
JUNE 26,2013 I HEARD A BEEP FROM DASH THINKING IT WAS LETTING ME KNOW I AM LOW ON WASH FLUID THOUGH I NOTICED MY AIR BAG LIGHT WAS ON .A MINUTE LATER WHILE DRIVING IT WENT OFF, AS OF TODAY IT TURNS ON FOR A MIN THAN BACK OFF. I RECEIVED A RECALL LETTER ABOUT THE AIRBAG ISSUES. I CALLED THE DEALERSHIP AND ASKED ABOUT IT AGAIN, I GOT A RESPONSE THAT THEY ARE WAITING FOR REPLACEMENT PARTS TO COME IN ,THIS BEEN MONTHS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523656July 8, 2013
FUEL SYSTEM, GASOLINE
I BOUGHT THE JEEP FROM A FRIEND LAST FALL AND THIS PROBLEM DIDN'T EXIST UNTIL ABOUT 4 MONTHS AFTER I HAD IT. I ALWAYS FILL MY TANK WHEN I STOP FOR FUEL AND THE FIRST TIME THIS HAPPENED, WHILE THE TANK WAS FILLING, I WASHED THE WINDOWS. WHEN IT WAS ALMOST FULL (I COULD TELL BY THE AMOUNT ON THE PUMP), I GRABBED THE NOZZLE AND GOT READY TO SQUEEZE THE LAST BIT IN BY HAND AFTER IT SHUT OFF. WELL, IT DIDN'T SHUT OFF AND GAS CAME POURING OUT, ALL OVER THE VEHICLE, SPLASHING MY CLOTHES AND SHOES! I THOUGHT IT WAS AN ISSUE WITH THE PUMP, SO I BROUGHT IT TO THE ATTENDANTS ATTENTION & WASHED THE SIDE OF THE JEEP OFF. NEXT TIME I WENT TO A DIFFERENT STATION & THE SAME THING HAPPENED, SO I DIDN'T 'SET' THE PUMP HANDLE ANYMORE....I HELD IT MYSELF AND PUT MY EAR CLOSE SO I COULD HEAR WHEN IT WAS ALMOST FULL. MOST OF THE TIME IT WORKED, BUT IT STILL CAME SPEWING OUT OTHER TIMES. THE OTHER NIGHT WHILE HAVING DINNER WITH FRIENDS, ONE OF THE GALS THAT WORKS AT DMV, WHO ALSO HAS A LIBERTY, TOLD ME ABOUT THE RECALLS ON MY MODEL JEEP. I CALLED MY LOCAL DEALERSHIP AND HE PROCEEDED TO TELL ME THAT THE ONE HAD ALREADY BEEN TAKEN CARE OF THE MONTH BEFORE I PICKED IT UP AND THE GAS TANK ISSUE DIDN'T APPLY TO MY MODEL! ARE YOU KIDDING ME???? I JUST FINISHED TELLING HIM THAT IT SPEWS GAS OUT EVERY TIME I FILL UP IF I'M NOT EXTREMELY CAREFUL WITH HOW FULL IT GETS! I CAN'T TELL YOU HOW MUCH MONEY I'VE LOST FROM THIS ISSUE 'THAT DOESN'T APPLY TO MY MODEL'!!! NOT TO MENTION THE DAMAGE I'M SURE IT'S DOING TO THE FINISH (EVEN THOUGH I TRY TO GET IT ALL OFF)! NOT A HAPPY CAMPER AND DON'T KNOW THAT I'LL EVER BUY ANOTHER JEEP IF THIS IS THE WAY THEY HANDLE DANGEROUS ISSUES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523659July 8, 2013
AIR BAGS
SAFETY RECALL NOTICE M35/NGTSA12V-527 WAS ISSUED NOV 8, 2012.....AND AS OF TODAY'S DATE, JULY 8, 2013 (8 MONTHS LATER) THE DEALERSHIPS ARE STILL SAYING CHRYSLER HAS NOT MADE THE PARTS AVAILABLE TO AFFECT THE REPAIR. FURTHERMORE, THE DEALERSHIPS ARE TELLING ME I NEED NOT BE CONCERNED ABOUT THE AIRBAGS INADVERTENTLY DEPLOYING, WHICH IS CONTRARY TO WHAT THE RECALL NOTICE STATES. MY 16-YEAR-OLD DAUGHTER DRIVES THIS VEHICLE, AND I AM VERY CONCERNED FOR HER SAFETY AND WANT IMMEDIATE REPAIRS DONE TO THIS VEHICLE TO ENSURE SHE DOES NOT EXPERIENCE A CRASH AND/OR INJURY DUE TO THIS KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523655July 8, 2013
AIR BAGS
I OWN A 2002 JEEP LIBERTY. I RECEIVED A RECALL NOTICE SIX MONTHS AGO AND THE MANUFACTURER DID NOT SEND A FOLLOW UP LETTER REGARDING THE AVAILABILITY OF THE PARTS FOR THE REPAIR. THE VEHICLE WAS NOT SERVICED DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. I HAVEN'T EXPERIENCED A FAILURE. THE MANUFACTURER WILL NOT REPAIR MY VEHICLE UNTIL I RECEIVE THE 2ND NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523684July 8, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V527000 (AIR BAGS:FRONTAL:SENSOR/CONTROL ), THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE TO REMEDY THE RECALL. SIX MONTHS LATER, THE PARTS WERE STILL NOT AVAILABLE TO REMEDY THE RECALL. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523548July 7, 2013
ENGINE
THREE WEEKS AFTER PURCHASING THIS VEHICLE USED, THE CAR BEGAN HICCUPPING OR LURCHING WHILE IDLING, AND HAD DIFFICULTY ACCELERATING FROM SECOND TO FIRST GEAR. MECHANIC CHECKED ERROR MESSAGE INDICATING CYLINDER MISS FIRE AND FOUND THAT ALL SPARK PLUGS AND ONE COIL NEEDED TO BE REPLACED. PROBLEM CONTINUED AND CHECK ENGINE LIGHT WENT ON. SAME MECHANIC CHECKED ERROR MESSAGE INDICATING CYLINDER MISS FIRE, AND FOUND RUBBER GASKET ON COOLANT TANK MANGLED CAUSING COOLANT TO SPLATTERED OVER ENGINE. REPLACED CAP. I TOOK A 1200 HIGHWAY TRIP WITH NO PROBLEM. AFTER I RETURNED AND RESUMED LOW SPEED STOP AND GO DRIVING, THE PROBLEM RESUMED. THIS TIME, THE CHECK ENGINE ALSO INDICATED CYLINDER MISFIRE, BUT A HOSE EXITING COOLANT TANK WAS RUPTURED LEAKING COOLANT DIRECTLY ON TO THE SAME CYLINDER THAT HAD ALREADY BEEN REPLACED. THINKING WE HAD FINALLY SOLVED THE PROBLEM, THE HOSE WAS REPLACED, THE CYLINDER REMOVED AND CLEANED, BUT LEAKAGE UNDER CAR AND SPLATTERED OVER ENGINE CONTINUED. CAR IS LURCHING ESPECIALLY WHEN ACCELERATING UPHILL, AND CHECK ENGINE LIGHT IS FLASHING ON AND OFF. THERE IS A HISSING NOISE AFTER I TURN OFF THE ENGINE. MY LICENSE PLATE HAS EXPIRED AND I CAN'T RE-NEW UNTIL MY EXHAUST IS TESTED, WHICH THEY WILL NOT DO IF THE CHECK ENGINE LIGHT IS ON. WHAT AM I SUPPOSED TO DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523442July 6, 2013
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I BOUGHT MY LIBERTY WHEN IT WAS A YEAR OLD FROM A DEALER. ONE MONTH LATER, THE DRIVERS SIDE WINDOW FELL INTO THE DOOR. IT WAS STILL UNDER WARRANTY, THE DEALER FIXED IT WITH NEW PARTS. A YEAR AGO IN JUNE 2012 THE REAR WINDOW DROPPED INTO THE DOOR. THE REAR WINDOWS ARE NEVER EVEN USED. I HAD TO PAY A MECHANIC TO RAISE IT UP AND HOLD IT UP WITH DUCK TAPE BECAUSE THE REGULATOR AND REPAIR IS GOING TO COST OVER $400.00!!THE WINDOW WOULD SLOWLY START TO DROP BEFORE IT FINALLY WENT INTO THE DOOR COMPLETELY WHEN I WAS DRIVING AND THE NOISE FROM THE OUTSIDE WAS SO LOUD I THOUGHT I WAS HAVING A FLAT TIRE AND HAD TO PULL OVER. NOT TO MENTION THE CONSTANT ATTENTION I HAD TO PAY TO MAKE SURE THE WINDOW WAS STILL BEING HELD UP WITH THE AWFUL LOOKING DUCT TAPE! SO ANGRY AND DISAPPOINTED WITH CHRYSLER. I READ ONLINE OF SO MANY OTHER OWNERS HAVING THIS SAME PROBLEM. I COULD NEVER RISK PUTTING A CHILD BACK THERE BECAUSE OF THIS RISKY PROBLEM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523232July 5, 2013
FUEL SYSTEM, GASOLINE
WHILE REFUELING THE VEHICLE FOR THE FIRST TIME AFTER JUST PURCHASING IT, FUEL GUSHED OUT OF THE TANK AFTER THE PUMPED HAD CLICKED OFF. THE PUMP DID NOT OVERFILL THE TANK. FUEL SPLASHED OUT ONTO THE SIDE OF THE VEHICLE AND ON THE GROUND. LUCKILY, I WAS NOT DIRECTLY BESIDE THE VEHICLE OR FUEL WOULD HAVE SPLASHED ON ME. I THOUGHT THIS WAS A FAULT OF THE PUMP UNTIL I HAPPENED TO SEE A VIDEO ON UTUBE OF OTHER PEOPLE EXPERIENCING THE EXACT PROBLEM. THIS IS A DESIGN ISSUE WITH THIS VEHICLE AND NEEDS TO BE CORRECTED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523203July 4, 2013
ENGINE
OUT OF NO WHERE ENGINE LIGHT COMES ON CHECK OIL NO OIL IN CAR TOOK IT TO MECHANIC SAID ENGINE IS BLOWN AND THAT IT IS A COMMON INCIDENT WITH THE JEEP LIBERTY ENGINES THAT THEY ALWAYS FAIL BEFORE 140000 MILE NOW I HAVE TO PAY 4000 TO HAVE A NEW ENGINE PUT IN IT PISSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522802July 2, 2013
SUSPENSION, STEERING, FUEL/PROPULSION SYSTEM
ON SUNDAY 6/30 I WAS AT THE PHARMACY AROUND MY RESIDENSE IN PHILA, PA. WHEN I PULL OUT OF THE PARKING LOT TO GO INTO THE STREET WITH THE TRAFFIC TO GO BACK HOME. THE CAR STARTED MAKING THIS SCREENING NOISE AND IT FELT LIKE WHEN I WOULD GIVE IT GAS IT WOULD NOT RESPOND. I TRIED A LITTLE BIT OF GAS AND THEN IT MADE A BIG SOUN D LIKE AN EXPLOSION AND IT LOCK IN THE MIDDLE OF THE STREET . IT WOULD NOT GO FORWARD OR BACKWARDS. IT FELT LIKE IT JUST DROP TO THE FLOOR AND IT FELT AS THOU THE TIRES FELL OFF THE CAR.... I HAD TO GET A TOW TRUCK TO TOW IT AWAY , NO MATTER HOW MUCH WE WOULD WORK ON IT. IT WOULDNT RESPOND . I HAD JUST GOTTEN THE RECALL NOTICE AND HAD TAKEN THIS CAR TO A CHRYSLER DEALER TO GET THE REPLACEMENT PART THEY HAD SENT NOTICE RECALLING 2002-2007 JEEPS. THREE WEEKS BEFORE. I NEED HELP. I DONT WANT TO GET BACK BEHIND THIS CAR. IT WAS SCARY AND ONCE BEFORE IT HAD LOCKED UP ON MY IN THE MIDDLE OF THE HIGHWAY. I THOUGHT I WAS GOING TO BE IN A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522890July 2, 2013
SUSPENSION, STEERING
I WOULD LIKE TO FILE A COMPLAINT ABOUT THE PASSENGER SIDE UPPER AND LOWER BALL JOINTS. I PURCHASED THE VEHICLE IN 2006 AS A SECOND OWNER AND IN THE 7 YEARS I HAVE OWNED MY JEEP I HAVE HAD TO REPLACE MY BALL JOINTS NOW 3 TIMES. THIS IS VERY UNSAFE AND SERIOUSLY SHOULD BE ADDRESSED BY THE MAKERS AS TO WHY EVEN AFTER BEING RECALLED THEY HAVE GONE OUT TWICE. LUCKILY I HAVE BEEN FORTUNATE ENOUGH (OR I SHOULD SAY CHRYSLER HAS BEEN FORTUNATE ENOUGH) TO NOT HAVE HAD AN ACCIDENT OR ANYTHING SERIOUS HAPPEN TO ME OR MY FAMILY DUE TO THIS. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522747July 1, 2013
SEATS, EXTERIOR LIGHTING
3 OF THE 4 DRIVER SIDE SEAT MOUNTING BRACKETS BROKE WHERE THE SEAT MOUNTS TO THE FLOOR. THIS IS DANGEROUS AND I FEAR THAT DRIVER'S SEAT WILL COME COMPLETELY UNATTACHED FROM FLOOR OF VEHICLE IN AN ACCIDENT, SUDDEN STOP OR VERY SOON! MANY OTHERS SEEM TO HAVE THESE EXACT SAME PROBLEMS WITH SEAT MOUNTING BRACKETS. JEEP, CHRYSLER NOR DEALERS WILL HELP WITH THESE PROBLEMS! INTERIOR LIGHTS COME ON BY THEMSELVES UNEXPECTEDLY AND SOMETIMES WILL NOT SHUT OFF WHEN ATTEMPTS ARE MADE TO SWITCH THEM OFF. LIGHT SWITCH CONTROL SEEMS SPORADIC AND DEFECTIVE. I FEAR A SHORT CIRCUIT RESULTING IN ELECTRICAL FIRE FROM DEFECTIVE LIGHT SWITCH CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522756July 1, 2013
AIR BAGS
ON JUNE 27 2013, MY FAMILY AND I WERE GOING TO DINNER APPROXIMATELY 6PM. WE WERE ABOUT 1.5 MILES FROM HOME HEADING WEST ON OK STATE HWY 51 (APPROXIMATELY 5 MILES EAST OF WAGONER, OK) AS I GOT TO APPROXIMATELY 60 MPH THE DASHBOARD AIRBAG WARNING LIGHT FLASHED AND DINGED TWICE THEN THE AIRBAG DEPLOYED. I MAINTAINED CONTROL OF THE VEHICLE AND ONLY SUFFERED AN ABRASION AND BRUISE ON THE UNDERSIDE OF MY RIGHT FOREARM FROM THE BAG DEPLOYMENT. I IMMEDIATELY CAME HOME AND CONTACTED THE CHRYSLER RECALL HOTLINE NUMBER AND HAVE BEEN ASSIGNED A CASE NUMBER AND I WAS NOTIFIED TODAY (7/1/2013) THAT AN INVESTIGATOR WILL BE IN CONTACT WITH ME WITHIN 24 HRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522563July 1, 2013
FUEL SYSTEM, GASOLINE
WHEN FILLING THE FUEL TANK, THE PUMP DOES NOT AUTOMATICALLY TURN OFF. RESULTING IN FUEL SPRAYING ALL OVER OPERATOR, JEEP, AND PAVEMENT. I HAVE READ MANY OTHER SIMILAR COMPLAINTS, IS CHRYSLER GOING TO STEP-UP AND RECALL THIS POTENTIALLY DANGEROUS PROBLEM BEFORE SOMEONE IS SERIOUSLY INJURED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522598July 1, 2013
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2008 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH WITH THE PANORAMIC SUNROOF CLOSED, THE SOUND INSIDE THE CABIN OF THE VEHICLE BECAME EXTREMELY LOUD. THE CONTACT STATED THAT SHE FELT THE ROOF MAY HAVE BECOME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS A KNOWN ISSUE BUT THERE WAS NO REPAIR AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522673July 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE PARTS NEEDED TO COMPLETE THE RECALL SERVICE WERE NOT AVAILABLE FOR REPAIR AND THE MANUFACTURER DID NOT HAVE AN ESTIMATED TIME OF ARRIVAL FOR THE PARTS. THE FAILURE AND CURRENT MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522487June 30, 2013
AIR BAGS
MY JEEP HAS BEEN UNDER RECALL FOR THE AIRBAGS SINCE THE NOTICE HAS COME OUT AND I HAVE YET TO GET IT FIXED. MY AIRBAG LIGHT COMES ON AND GOES OFF WHEN BEING DRIVEN. THIS NOTICE WAS SENT IN JAN. 2013 AND HERE IT IS SIX MONTHS LATER AND NOTHING HAS BEEN DONE. FOR SOME REASON THE MAKER SEEMS TO BE GIVING ME THE RUN AROUND ON PARTS. CAN SOMETHING PLEASE BE DONE SO I CAN GET THIS FIXED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522242June 28, 2013
ENGINE
CAR JUST STALLED AFTER FILLING UP IN THE GAS STATION. CAR HAS BEEN WELL MAINTAINED AND JUST UNDERWENT OIL CHANGE AND TUNEUP. DIAGNOSIS OF A REPUTABLE SHOP: LOSS OF COMPRESSION IN #4 CYLINDER, LEAKING HEADGASKET. THIS HAS BEEN A COMMON PROBLEM WITH THE 2002-2003 MODELS AS EVIDENTLY SHOWN IN THE JEEP FORUMS AND PER REPAIR SHOP/S. BEST SOLUTION IS TO BUY A REBUILT ENGINE TO AVOID RECURRENCE OF THE SAME PROBLEM. VERY COSTLY TO THE CONSUMERS AND A TRUE TESTAMENT TO THE JEEP BRAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522070June 27, 2013
AIR BAGS
IN NOVEMBER 2012 I RECEIVED A SAFETY RECALL, M35/NHTSA 12V-527. STATES THAT THERE IS A POSSIBILITY OF THE AIRBAGS DEPLOYING. AT THE TIME OF THE NOTIFICATION CHRYSLER STATED THAT THE PARTS REQUIRED TO DO THE REPAIR WERE NOT AVAILABLE AND WHEN THEY WERE THERE WOULD BE A FOLLOW UP RECALL NOTICE. IT HAS BEEN OVER 6 MONTHS AND I HAVE STILL NOT HEARD ANYTHING MORE FROM THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522073June 27, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND CONTACTED THE DEALER. THE DEALER ADVISED THAT THE VEHICLE WOULD NOT BE ABLE TO BE SERVICED FOR AT LEAST A YEAR BECAUSE THEY HAD NOT RECEIVED THE PARTS NEEDED TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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