Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11626481November 20, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My 2008 jeep grand cheroke has caught on fire multiple times & started smoking. The rpms would always jump High and one day I went to go leave and it went real high causing it to accelerate on its own and went I went to go try to stop it my breaks failed and emergency brake would not work.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11626497November 20, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626485November 20, 2024
ELECTRICAL SYSTEM
Battery dead (Consistently dies) after garaged for 24 hours. Could not use my car in an emergency medical situation. I cannot depend on my Jeep to start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626160November 19, 2024
ELECTRICAL SYSTEM
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the vehicle intermittently failed to start up after several attempts. The contact stated that there were several unknown warning lights illuminated. The vehicle was taken to the dealer on several occasions, and the contact was informed that the failure could not be duplicated. The vehicle was not diagnosed or repaired and remained with the dealer. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14V438000 (Electrical System). The contact related the failure to the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626238November 19, 2024
ENGINE
2018 Jeep Grand Cherokee Limited 3.6 L V6 Engines have a high rate of having HEAD GASKET problems around 100,000 miles causing vehicle to overheat and leak liquid into the cylinders damaging the engine. Please look into this problem at dealerships around the country with this year, make and model and discover how common of an issue this is with owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626301November 19, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving down interstate five in San Diego, my vehicle decided that it wanted to come to a screeching halt suddenly as the forward collision system activated randomly, causing my neck to jolt and a distill in pain. I had no idea what was going on, but in order to try to get out of the way of traffic, I quickly tried to override what the system was doing after coming to a complete stop, then the accelerator stuck getting the vehicle going over 100 mph. The hybrid system only shut down the gas engine, but the electric was still propelling the vehicle to go forward. I had to hit the button to turn the vehicle to gas only and shift into neutral in order for the vehicle to finally stop getting below 100 miles per hour to where I could safely pull over to the side of the road. I called Jeep and they laughed.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11626054November 18, 2024
SEAT BELTS
My passenger seatbelt does not retract as it should.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625853November 18, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626030November 18, 2024
EXTERIOR LIGHTING
High beams only working when physically holding the handle down. Automatic high beams not working at all and won’t come on unless you turn off automatic high beams. We took it into Flow Jeep in Charlottesville today where they told us they had heard about this issue from others, but that Dodge Jeep had not found fix and continue to claim it works as it’s supposed to. That cannot be when you cannot get the high beams to come on without physically holding the paddle. They cut the automatic highbeams on, which now means I cannot get my highbeams to come on at all unless I physically hold the handle down. You cannot drive holding that down the entire time. The car is now not sensing when it’s evening time and changing the interior lighting, so it’s not as bright. I have to go in and physically change that. We live in the country. This is a huge safety risk. We need Jeep to fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625661November 16, 2024
FUEL/PROPULSION SYSTEM
The Jeep has had major issues with the fuel system. The first reported issue is during the fill the filler would click like it was full when it was in the beginning stages of the fill. It ended up soaking me with gasoline and shutting down a gas station for spill. I filed a complaint with the NHTSA and the Vermont Attorney General because the dealerships were not fixing the problem. The fuel tank was finally repaired when the Attorney General got involved. 2024 the Jeep is again having issues with the fuel system. When the tank is filled to capacity it creates gasoline fumes so strong that it infiltrates the cabin and can be detected from the parking lot. It is really scary to keep having issues with the fuel system. I am shocked after reading on the internet so many Jeep owners with fuel system issues that the vehicles are not on recall. I want to report this because it is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625708November 16, 2024
SERVICE BRAKES
On [XXX], I was involved in an accident in Maryland while driving my 2017 Jeep Grand Cherokee. It was raining and despite attempting to slow down, brakes performed poorly, causing my car to skid and collide with the vehicle in front of me. Fortunately, no one else was injured, but I sustained a neck injury, and my car was ended up a total loss. During the accident, I noticed the ABS warning light had activated. This, combined with prior experiences of delayed brake response, raised concerns about the vehicle’s safety. Having derive. For over 15 years without incidents, this was my first major accident and I suspect it may be linked to a mechanical issue. After learning about recent calls related ABS/brake issues in Jeep vehicles, I felt it was important to report my experience. I urge you to re-evaluate the safety of the 2017 Jeep Grand Cherokee’s ABS and braking systems to prevent similar incidents in the future. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11625128November 14, 2024
SUSPENSION
Front ball joints went bad. Had to replace control arms and ball joints at 60,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625254November 14, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625259November 14, 2024
BACK OVER PREVENTION
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625226November 14, 2024
STEERING
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the power steering failure warning light had illuminated. While attempting to steer the vehicle, the steering wheel felt loose while driving at various speeds and the vehicle was difficult to steer. The failure had become more persistent over time. The vehicle was taken to the dealer who diagnosed that the steering gear had failed and needed to be replaced. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 23V352000 (Steering); however, the VIN was not included. The vehicle had been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625181November 14, 2024
SUSPENSION, STEERING
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 24V132000 (Suspension, Steering). The contact stated that approximately one week after the recall was completed, while driving approximately 40 MPH and following a curve in the roadway, the contact heard an abnormal clicking sound coming from the suspension on the front driver's side wheel well. The contact stated that prior to the recall repair being completed, the vehicle had never made abnormal sounds from the front suspension. The contact related the failure to the recall repair. The contact had taken the vehicle back to the same dealer and was informed that a diagnostic test was needed. The contact declined, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625104November 13, 2024
UNKNOWN OR OTHER
Car is sputtering when turning on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624676November 12, 2024
ENGINE
While traveling at freeway speeds the engine suddenly died. The vehicle was taken to an independent shop where they confirmed the cause was a connecting rod failure. They commented this is a common failure in the 2014-2016 Jeep grand Cherokee eco diesels along with the same model year dodge ram 1500s. There was no warning signs of this issue and the independent shop stated they have not been able to find a root cause as similar to our case the engine had plenty of oil in it to prevent this issue. During this event I also reviewed the engine temp and oil temps all were well within the normal operating temps. This put others and my own life at risk as we lost complete power. Fortunately I was on a straight stretch and in the far lane so I was able to safely coast to a stop. This could lead to a very different outcome. The component has not been inspected by police or insurance agents as it’s been claimed this is not a covered component under previous FCA extended warranties for a faulty emission system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624693November 12, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). This is a leased vehicle with 13K miles and the dealer is not helpful, the manufacturer is not helpful, and quite frankly this level of concern is unnerving, and escalated in terms of anxiety and fear for what 'could or might happen'. To top it off not only do we have one of these vehicles, but two of them, both impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624800November 12, 2024
ENGINE
Vehicle has a knocking noise coming from around the engine. There has been a TSB posted regarding the issue described as, "Customer may describe a low frequency vibration noise heard during engine mount actuation while at idle in gear". This is a frequent issue among dealers around my area that are having to replace vehicles outside of the warrant window. Engine mounts in most vehicles last at least 5-6 years before having to be replaced. This is causing a huge distraction with the noise that is a result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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