Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11623699November 5, 2024
EXTERIOR LIGHTING
High beams will not activate while car is in "Auto Headlamp" mode. If you toggle the high beam stalk nothing happens. I have to physically hold the high beam stalk down for the lamps to work while in "auto" mode. If I want to use the high beams without holding the stalk down I have to switch the Headlamps to the "on" position using the headlamp control switch. Using my hand to hold down the stalk in order to access my high beams is a huge safety hazard requiring me to have only one hand on the steering wheel. Switching the headlamp mode to auto to access my high beams is more hazardous as I have to take my eyes off the road to find the control switch. There is no "automatic high beam" mode available through my vehicles on board options. This has been an issue since I purchased the vehicle new. Unfortunately weighing my options I an unable to use the high beams because it is too much of a hassle to do so. I thought this issue was recalled but after speaking with Jeep and my dealership I was told otherwise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623327November 3, 2024
POWER TRAIN
2015 jeep grand cherokees going into neutral on occasion while driving at speeds above 45mph. I brought my truck to jeep and expressed my concern about this safety issue and my safety. I was informed by jeep there is nothing wrong with my jeep since no codes are showing. I asked to speak to the mechanic and the mechanic told me that there is not one problem with that jeep and the 8 gear transmission is the most stable. He then said you probably put the jeep in neutral while driving. I was completely frustrated with his response and said to him, do you think I would put my jeep in neutral while driving 55mph and risk my life and possibly someone elses? I left the dealership very upset as you can imagine. A few days later it happened again and I contacted the jeep dealer to let them know the issue. Never heard back from them. I was also given the email of my service manager. I sent him a video of what happened after the car went into neutral. I also sent him links that I found online about other jeep owners complaining of their jeep going into neutral while driving. I have not heard back from the dealership yet. My guess, jeep is trying to hide this known issue. When the jeep goes into neutral the check engine light goes on and you cannot put car back in drive you have to coast to side of road. Try doing that on a 3 lane highway. Very very dangerous! Please look into this issue 🙏. I bought the car from carmax and carmax said I could have jeep look into issue. The jeep repair center reports there is no issue nor have they heard of any issue like this. If you google jeep goes into neutral while driving there are many threads about such incidents. I need help please. Upload link is not working but I have a copy of the invoice they have given me. [XXX] h INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623331November 3, 2024
FUEL/PROPULSION SYSTEM
There is a recall in place for this issue but no remedy in place or timeline. This vehicle can start on fire anytime while driving or parked. This is not reparable at the moment but JEEP FCA need to help owners who cannot drive their cars since unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623251November 2, 2024
POWER TRAIN
Dealer and Jeep have refused to provide a reasonable effort and make reasonable accommodations to address the 95B recall. Parking the vehicle outside endangers my neighborhood as we live near a national forest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622901October 31, 2024
ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622943October 31, 2024
ENGINE
I was at a redlight at a complete stop. I began to turn right onto the bypass and got to 13MPH when my Jeep wouldn't catch the next gear. I rode in the emergency lane to make it to an autoparts store. My battery needed replacing so we tried that. I got back in Jeep and went to the red light and began to turn left and when my jeep got to 13MPH again it wouldnt shift to the next gear and I the car behind me had to slam on their brakes to keep from rear-ending me. I have found online a recall for 2016-2017 Jeep Cherokee where over 67,000 were recalled for transmission issues.It took me an hour and a half speaking to 4 different people at Jeep Customer Care whom all told me "well that doesnt apply to your vehicle." How does it NOT apply when my vehicle is doing the exact thing the recall was called for? I would greatly appreciate if someone would contact me about this issue. I enjoy my Jeep but I dont understand how this shouldn't be under the recall when this IS a life threatening situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622986October 31, 2024
SERVICE BRAKES, POWER TRAIN, FUEL/PROPULSION SYSTEM
My car didn’t move i would put drive and it would park and i would try driving and it didn’t move then it would move and stop again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622796October 30, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel), 20V475000 (Engine and Engine Cooling), and 20V699000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that they could not perform the recall repair because the contact had modified the PCM. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622829October 30, 2024
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at approximately 30 MPH, the windshield wipers were unintentionally turned on, the infotainment screen darkened, and the vehicle lost automotive power; the vehicle failed to shift to park. The vehicle independently turned off and after several minutes independently started however, there was an abnormal sound coming from the engine compartment. All of the warning lights were intermittently illuminated. The contact stated that she had to call the local Police Department to assist her with exiting the vehicle safely however, no police report was filed. The failure occurred on several different occasions. The contact stated that she sustained emotional distress due to the incident. The vehicle was taken back to the place of residence. The contact did research and was made aware of NHTSA Campaign Number: 16V240000 (Power Train) however, the VIN was not included. A dealer was not contacted and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622712October 30, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
On 10/10/2024, my Jeep Grand Cherokee 4xe (hybrid) had a battery fire at my home. Luckily, the fire department got it controlled before any additional property or any people were harmed, but under slightly different circumstances (middle of the night or parked in the garage) the house would have burned and my entire family could have been killed. After this incident, I read that Jeep/Stallantis issued a recall for this issue 10/1, but no timely attempt to contact owners was made. The guidance is that these vehicles should not be charged and should not be parked near buildings. Knowing this could have prevented this and any other similar fires, but I did not receive notification of the recall until 10/21 by mail. I receive emails from Jeep/Mopar weekly for useless information such as extended warrantees, so immediate notification should be simple. In fact I even made an appointment for an oil change on the same day as the fire and after a search for recalls, I was given NO information about this. Jeep is now investigating the incident, but Stellantis will not provide me additional information and this process may take months. I am now paying out of pocket for a rental car and still must pay the loan for a car that is totaled. Stellantis should be providing a car in the meantime and replacing my car (in a non hybrid model) as soon as possible, but no one has even contacted me to make sure everyone is ok. They should also be notifying owners affected by the recall by every means possible in order to prevent further damage to property and human injuries or even deaths.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11622395October 29, 2024
ENGINE
Took my 2018 Jeep Grand Cherokee vehicle in as oil was leaking badly , which could have made a dangerous situation. Was told by mechanic that my oil filter adapter had to be replaced. Was advised it was made of plastic and had cracked. The mechanic could not believe there wasn’t already a recall on this part. He replaced it with an aluminum part but this was a costly repair costing close to 1,100.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622445October 29, 2024
UNKNOWN OR OTHER
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622450October 29, 2024
UNKNOWN OR OTHER
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display. We own two of the same Grand Cherokees and both exhibit the same failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622627October 29, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622630October 29, 2024
UNKNOWN OR OTHER, SEATS
2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622278October 28, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the vehicle failed to start. No warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the fuel pump needed to be replaced. The VIN was not included in NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622319October 28, 2024
SEATS
I was driving and heard a snap. And realized the HEADREST popped open for absolutely no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622320October 28, 2024
SEATS
I was driving and all of sudden I heard a loud noise. And seen that the HEADREST had pooped open on its own for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622325October 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
Since I bought it at the dealership the car hesitates to start, I took it several times and they couldn't find the fault, they said it could be a problem with the battery so I changed it and it kept doing the same thing. thing, they told me what the tank was. of gasoline I took it to a Nhtsa office and they told me that they would change the part, over time I had the same problem again but now a year has passed and the car no longer starts, from the beginning they have not helped me solve the problem problem. problem problem that comes from the factory.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622191October 27, 2024
FUEL/PROPULSION SYSTEM
On October 26, 2024, I stopped at a gas station to pick up a few items, turning my vehicle off before going inside. When I returned about five minutes later, the vehicle wouldn’t start. The fuel pump module wasn’t supplying fuel to the high-pressure pump. Since it wouldn’t start, I left it at the station overnight. The next afternoon, after about an hour of attempts, the fuel pump module finally engaged, and the vehicle started, running normally. This issue had actually occurred once before, about a year ago, while I was pulling out into traffic. At that time, the vehicle stalled, and I had to push it out of traffic and into a nearby parking lot. The fuel pump module was also silent then, indicating it wasn’t functioning. Fortunately, after around five minutes, I was able to restart the vehicle without further issues. The vehicle hasn’t exhibited this issue since—until last night. If you research this problem online, it seems there are other reports of similar incidents with Jeep Grand Cherokees and Ram 1500 models equipped with the EcoDiesel engin
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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