Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11641657February 10, 2025
ENGINE
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle stalled and then lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641825February 10, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop. Upon stopping, the warning re-appeared and informed me to put the car in park and turn it off and restart the vehicle. At the time of failure, the battery had a remaining charge of 10% and 3/4 tank of gas. Upon restart, the vehicle functioned as normal using the gasoline powered engine. The vehicle is available for inspection upon request. My safety was put at risk due to the loss of power in an area where most vehicles were operating near 55 MPH. The computer warning about the malfunction was confusing and it disappeared relatively quickly leading to significant confusion about how to operate the vehicle especially given that the dashboard returned to a normal state. The problem has not yet been reported to a dealer as they were closed for service. There were no warning lamps, messages, or symptoms prior to the failure other than the short warning that appeared at the start of the loss of power and referenced above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641670February 10, 2025
POWER TRAIN
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after his wife had parked and turned off the vehicle in the driveway, the vehicle inadvertently rolled down the driveway. The contact restarted and parked the vehicle in the driveway again, and activated the parking, but the failure persisted. The vehicle was taken to the dealer and Golling Chrysler Dodge Jeep Ram (2405 S Telegraph Rd, Bloomfield Hills, MI 48302); however, both dealers were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,500. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641474February 8, 2025
SEATS
Seat active headrest deployed on its own. Plastics holding rod inside is broken and headrest cannot be snapped back into place. No warning or symptoms prior to failure. Headrest hit passengers head when it snapped and deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641515February 8, 2025
ENGINE, POWER TRAIN
Car was overheating and leaking antifreeze
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641306February 7, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH on the highway, the vehicle started to feel heavy. The contact stated that several unknown warning lights illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The independent mechanic diagnosed the vehicle with ABS communication error, power train detecting a faulty signal from the master pressure, brake pressure center stored in the module, wheel speed sensor error power train ABS module fault. The vehicle was not repaired. The electronic stability control was deactivated, Auto START/STOP was deactivated, and the check engine warning lights alternated every other day. The manufacturer was made aware of the failure. The failure mileage was approximately 79,881. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640967February 5, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the vehicle stalled. The check engine warning light was illuminated and the "Service Electronic Stability Control" and "Auto-Park Disabled" messages were displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown sensor needed to be replaced. The dealer informed the contact that replacing the sensor might not solve the issue and that the parts that the dealer needed to repair the vehicle were unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 39,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641008February 5, 2025
SEATS
The headrest broke for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640619February 4, 2025
SEATS
My driver seat headrest popped out while I was driving and hit the back of my head rather hard. It startled me and thankfully I was able to keep control of my vehicle. After investigating the issue, it is visible that the clips that hold the pressured headrest in place are broken. Jeep dealership said it is not a warranty issue and not a recall issue. It should be a defect issue for replacement. No warning lamps went off, no beeping prior to hit happening. Also, a few months later, the passenger headrest did the exact same thing. Nobody was even in the seat. I was driving and I heard a pop sound and looked over at the headrest protruding from its frame. Sure enough, same problem. Something broke inside of the headrest and I am unable to press it back together. One headrest doing it may not be an issue; however, BOTH headrest doing it while not being involved in hard breaking or an accident is not acceptabe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640698February 4, 2025
FUEL/PROPULSION SYSTEM
I was driving on a local road going 35-40 mph, when SUV shut off (no power). I maneuvered to the shoulder, and tried to restart, which it did. The hybrid was near the end of the charged battery mode, when this happened. I purchase the Grand Cherokee 4XE (new) in May 2024, and recently had the battery replaced due to a safety recall. This is the first time I lost power while driving. The car has been at the dealer’s for two days, and they have not found the problem. There was no error code, and they could not replicate the loss of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640351February 3, 2025
SEAT BELTS
Without incident or warning, front passenger seatbelt will not retract, pull out or lock when jerked. Inspected 1/13/25 by Capital CDJR, Garner,NC 919-582-0202, found to require replacement per Mopar Warranty Bulletin#D-21-04 dated 3-24-2021. Service Advisor and Parts stated that seatbelt is on NATIONAL BACKORDER, can't be ordered and no ETA can be provided, although my name was added to "the list." Please note that this Warranty Bulletin was published FOUR YEARS AGO, yet parts remain unavailable. Online research indicates this safety failure was investigated by NHTSA and caused Mopar to extend seatbelt warranty coverage. Without replacement parts sourcing, without ability to order, without an ETA, the situation still exists without resolution. When will this become a priority? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640144February 1, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Part distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639594January 30, 2025
UNKNOWN OR OTHER
Service shifter light comes on, sometimes it makes the engine light come on and a message appears that says to safely stop the vehicle and put into park. Doing some research on this myself no help from Jeep I found that this could cause the tires to lock up because your Jeep thinks it was put into park as your driving causing a severe accident especially if your on the highway. I also found that you can stall instantly. Imagine having children in your vehicle on the highway and your Jeep just dies. I feel like this is a very serious safety issue that needs to resolved by Jeep. I've had my Jeep brought to a Jeep dealership 3 times now. Currently there as we speak. They have done extensive work to what "may" be causing the issue. They are now chasing wires. I've paid $800. out of pocket and my warranty has covered about 3k in parts. Jeep has been contacted by the dealer with no help or guidance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639598January 30, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
While on highway, wipers, lights and horn began on their own. Then car shifted to neutral and brakes failed. I was going 70 miles per hour. I was able to get off the highway and have the car inspected by a licensed mechanic. It is the electrical computer or TIPM. The car is unable to start. This issue is a very dangerous safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639682January 30, 2025
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
I was driving in hybrid mode at approximately 50 mph gently accelerating up a gentle hill. All of a sudden, the vehicle lost a significant amount of its motive power and experienced a significant shudder. The power delivery to the vehicle was significantly reduced for 2-3 seconds, puting myself and family at significant risk. The red service hybrid system light lit up on the dashboard and blinked for approximately 5 seconds. The vehicle then returned to normal operation. I took the vehicle to the Jeep dealership the next day and they were not able to find any associated error codes or replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639685January 30, 2025
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, BACK OVER PREVENTION: WARNINGS
Car makes loud humming noise when accelerating and safety break go off for no reason when backing up or parking . I try put gas’s but it doesn’t let me keep the nozzle in . Gas’s light always going off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639769January 30, 2025
ELECTRICAL SYSTEM
This vehicle needs a new transmission. Dealership cannot locate one to fix. What should be my next steps, it's my daughters vehicle. Who needs tp get back and from HS, Collage class, cheer and work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639775January 30, 2025
ELECTRICAL SYSTEM, ENGINE
Bought my new 2024 Jeep in July 2024 and went to work this morning and came out 8 1/2 hours later to a dead car and the after a jump the engine malfunction light was on called to make an appt to get my car in to see what’s going on. I have noticed that I have been having problems using the car starter sometimes it won’t start and my seat and steering wheel warmers are programmed to come on at all starts and if the temp outside is 40 and above they do not come on. When starting the vehicle it starts very heavy and loud.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639279January 29, 2025
ENGINE, POWER TRAIN
My check engine light came on so I took my car into the mechnanic. They noted the following: "Removed intake manifold and find cylinder three spark plug appears ok. Spin engine over to top dead center cylinder three. Pressurized cooling system and find combustion in coolant. Suspect vehicle needs new head gasket." The mechanic said that is a manufacture defect that they have seen with many Jeep vehicles. I called Jeep to inquire, and they let me know that my VIN number is not included in an existing recall for this same issue. The suggested that I reach out to the NHTSB to ask that my car be included in the existing recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639157January 28, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact became aware that the vehicle was leaking oil. The contact stated that while the vehicle was stationary, the vehicle started to leak coolant. The coolant level warning light was illuminated with an audible chime. The vehicle was driven to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer and the dealer were not made aware of the failure. The failure mileage was approximately 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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