Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11644675February 24, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Jeep randomly started loosing power and shutting down while on/driving. It causes the entire vehicle to freeze/seeze up. Hard to turn the wheel. Can't put in park. Starts glitching and lights/beeping going on and off repeatedly. Have to jump start and then it does the exact same thing and dies within minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644316February 22, 2025
ENGINE
Oil filter canister cracked dumping oil on top of motor, fire risk and engine failure risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644097February 21, 2025
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at approximately 35 MPH, the driver’s side seat headrest unexpectedly deployed from the seat. The contact was not injured. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the headrest needed to be replaced. The contact spoke with a second dealer, McMahon Motors Broward (720 N State Rd 7, Plantation, FL 33317); who confirmed that the headrest needed to be replaced. The vehicle had not been repaired because the vehicle was no longer covered under recall or warranty. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644159February 21, 2025
ENGINE
While driving on the highway at 65mph, the car suddenly lost power in middle of traffic and stopped. I was barely able to park on side of the road and was facing a severe risk of being crashed into! I was able to restart the vehicle after 7min by holding stop start button for long time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644187February 21, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11644201February 21, 2025
SERVICE BRAKES, HYDRAULIC, ENGINE, TRACTION CONTROL SYSTEM
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while the vehicle was started and parked, stationary, or being driven, the vehicle was losing traction control. The check engine, the traction control, and the ABS warning lights were illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The independent mechanic diagnosed the vehicle with battery failure. The two batteries were replaced; however, the failure persisted. The ABS feature was disabled; however, the warning light was intermittently illuminated. The failure mileage was approximately 84,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643852February 20, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Lights on the dashboard were blinking, there were no turning signals, the gas gauge was not working, and the check engine light was flashing. My safety was put at risk because I could not let people know when I was turning. I took it to the dealer, and they said there were too many codes, but none were active for them to fix the problem. So, I have to drive the jeep, but this is dangerous. The warning keeps showing me that there is a problem with the ignition switch that was previously recalled. I want this taken care of, please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643866February 20, 2025
AIR BAGS, ELECTRICAL SYSTEM
Air bag sensor went off, took it to the dealer and they said it could be a loose wire. I do not feel safe driving the vehicle since there has been a recall for prior models due to a faulty sensor which could cause the airbags to malfunction in case of an accident. Also having problems with the screen delaminating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643884February 20, 2025
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from a stop, the vehicle jolted before shifting gear and accelerating. The contact stated that the gear shifter failed to release immediately to the intended gear while in park(P). The contact stated that several attempts were needed to release the gear shifter out of park(P). The contact stated that after shifting out of park(P) into reverse(R), the message to shift out of park was displayed. The brake warning light was illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 53,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643918February 20, 2025
ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643927February 20, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the vehicle failed to start. The check engine warning light was illuminated. The contact stated that the accelerator pedal was depressed, but the vehicle failed to respond, and was stalling. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the vehicle was not starting due to a fuel-related failure. The vehicle was then towed to the dealer where it was repaired under NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM). The dealer then diagnosed the vehicle with a faulty fuel pump. The contact stated that the vehicle had experienced the same failure listed in NHTSA Campaign Number: 22V406000 (FUEL SYSTEM, DIESEL); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643991February 20, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 35 MPH, both the ABS and traction control warning symbols would appear on the instrument panel. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644038February 20, 2025
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I’m concerned the OCR will not fix the issue. It is with the dealership now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644036February 20, 2025
STEERING
Today my steering locked up ,was not driving on the highway but was on my way when the steering said on my screen the loss of power steering .So afraid this will happen again and me driving. Yes it is at dealership now. Had to have it towed. The Vehicle is at dealership .Yes the red steering wheel was on the screen and the loss of steering when I was trying to back out of my carport. So afraid this will happen on the main road in traffic and I or another person will get hurt. Could not even turn the steering when backing out of my carport. Thank you for checking on this. These cars are dangerous when this happens. Bad thing is in all these cars they don’t know how to fix them,cause they can’t find what this problem is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643610February 19, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the electronic stability warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact called an independent mechanic and scheduled an appointment. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 36,800. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643716February 19, 2025
ENGINE
Cylinder 2 misfire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643295February 18, 2025
STEERING, POWER TRAIN, ELECTRICAL SYSTEM
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643354February 18, 2025
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the cylinder head had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,451.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643396February 18, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Dear Sirs: Two months ago I went to the local Jeep Dealer (Taraborelli, in Bariloche, Argentina) asking for 4 incomplete recalls. Two were completed but, in particular the number 57, the local dealer informed me that they asked MOPAR for spare parts (CDBOH113 -680050499AA- and CBTTP578AA and CBTTP57LAA) without any response from MOPAR. To my surprise the recalls appear now as "completed"! The dealer received my complaint and asked me to report the problem. They are waiting for the spare parts to complete recall repairing. What I'm expected to do about this problem?. Original recals were N11, N23, P57 and P73, those related with software were resolved but for P57 they required spare parts to MOPAR it is very important affecting the driving. I do appreciate your response asap. Thanks in advance [XXX] 2008 Jeep Grand Cherokee Limited, 3.0 CRD VIN [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643585February 18, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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