Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11643542February 18, 2025
UNKNOWN OR OTHER
I was driving on [XXX] in November 2023 in Georgia when my sunroof (front panel, the part that opens) spontaneously exploded. No rock or debris hit us to cause this. The interior fabric sunroof cover was closed so the popcorn glass was contained. If the cover had not been closed, the glass would have rained down on me and my front seat passenger. I pulled over at the next exit and was able to temporarily seal the giant hole in the sunroof from the elements. Eventually a body shop was able to remove and replace the broken glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643041February 16, 2025
SEAT BELTS
Seat belt locks and is not functional
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643049February 16, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
We aren't sure what happened exactly. We drove the car 10 minutes from my house to my work, and it started smoking when she parked. The car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to. USAA has the car currently. My safety was put at risk because the car spontaneously caught fire and burned itself, and nearly burned the structure. There is no way to replicate the problem, as it's a slab of melted metal and plastic. The insurance company currently has the car. I don't know if the manufacturer has inpsected it. There were no warning lights prior to it catching fire after being parked. There was a recall associated with the batteries in these Jeeps, but our battery was not part of the recall. It seems the recall should have probably included my car, but it didn't.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11643050February 16, 2025
UNKNOWN OR OTHER
The catalytic converter had to be replaced after 3000 miles. Vehicle was purchased in September and it had to be replaced in December. Had to take vehicle in twice for them to diagnose the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642870February 15, 2025
ENGINE
I purchased a used 2017 Jeep Grand Cherokee. I only drove the jeep for 2 days and the check engine light came on. On the way to the mechanic the jeep overheated. I was left on the side of a busy road and put in a dangerous situation. When I made it my mechanic shop, the mechanic explained the 3.6 engine has repeat issues with overheating! I now have a vehicle I cannot drive. Why has there not been a recall if this is an issue for many with this engine?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642768February 14, 2025
SEAT BELTS
Buckle no longer works to buckle seat belt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642590February 13, 2025
ENGINE
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while the vehicle was idling, or at a complete stop, the vehicle was shuddering with the check engine warning light illuminated on the instrument panel. The contact used a code reader and retrieved a DTC for a stuck intake valve in the high lift position. The manufacturer was notified of the failure and referred the contact to a local dealer to have the vehicle diagnosed. The vehicle was not yet repaired. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642599February 13, 2025
ELECTRICAL SYSTEM
I started getting random "service hybrid electrical system" warnings. The warning would come up and go away after approximately 5 seconds. On 2/5/25 I was on the highway going about 65mph when this warning light came on and I lost power. I still had power steering and brakes, but no acceleration. I was in the middle lane during rush hour, trying to coast over to the shoulder. Luckily I was able to make it without causing an accident. I put the vehicle in park and was able to restart. This happened a second time, but luckily I had just parked and was idling. Obviously, this is a very scary, dangerous situation for a vehicle to suddenly lose power anytime let alone when on a very busy highway. The vehicle is currently at the Jeep dealer, but I have read that this is a very common problem with the Jeep hybrids and does not sound like Jeep has figured out the root cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642447February 13, 2025
EXTERIOR LIGHTING, SERVICE BRAKES
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the brake pedal failed to keep the vehicle stopped while at a stop light or stop sign, allowing the vehicle to continue to roll forward. The contact stated that the taillights failed to illuminate until manually turned on. The failure occurred intermittently. There were no warning lights illuminated. The vehicle was taken to the dealer who could not determine the cause of the failure. The contact was informed to return the vehicle to the dealer if the failure occurred again. The vehicle was not repaired. The vehicle was taken to another dealer, Ron Carter Chrysler Jeep Dodge Ram League City (3535 Gulf Fwy, League City, TX 77573) however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642100February 12, 2025
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A message comes through the dash screen saying Def service 50 miles left vehicle not restart again , I take it to dough smith jeep dealer in Spanish fork for diagnostic they told me to replace a lot of things like def pump, def injector and NoX sensor (bank 1) we do and we didn’t solve the problem after spending thousands of dollars and im not able to get my Emissions ready because of that , automatic brake system failure it says to clean the sensor I cleaned really good but keep showing brake failure message
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642112February 12, 2025
POWER TRAIN
Lost power(ability to accelerate) while jeep was still in drive. I had to switch to neutral and back to drive to regain power. This happened 2x in the past 3 weeks. Jeep felt slightly rough driving about 5 miles leading up to incidents. If this happens in certain driving conditions there is great chance for accident. Both times it happened, I had been at a stop light, then accelerated 5 to 15 miles per hour. Please recall my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642254February 12, 2025
STEERING
My steering wheel electrical components don’t work including the windshield wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642275February 12, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The main computer or console of this vehicle is known to malfunction and cause the lose of air condition, heat, defrosters, back up camera's, camera sensors, navigation controls, etc. My vehicle was fixed once, but the issue was only warrantied for two years from the repair, which they failed to notify me at the time of the mfg. repair. Additionally, they failed to disclose was the entire dashboard had to be disassembled in order to replace my defective computer/console. Why is that important to know? Well, the leather upgraded dash boards once removed from the car are more receptive to bubbling up and causing an interference to the effective operation of the airbags. Again, the dealership didn't disclose this or how the repair was completed, how it could impact the critical safety features of the vehicle, and they have declined any responsibility of potentially causing additional safety issues when reparing their know defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642355February 12, 2025
POWER TRAIN
I drove my car out of my garage on the way to work and just outside my house, the transmission bucked when shifting from 3rd to 4th gear and the p0733 code appeared. I turned around and went home and took another car to work. I had previously taken my jeep with ~85,000 miles to my local dealer wanting the 4 wheel drive and transmission service as I do with all of my cars. It was driving fine, but seemed like the gas mileage was decreasing a bit which I shrugged off. The dealer informed me that the transmission wasn't serviceable. I thought this was odd, but they did the 4 wheel drive service and said everything was good. When I got the error code, I called my local independent transmission shop who said they could look at it in 2 days, so I didin't drive it until the ~10 minute drive to drop it off. They called the next day and said the transmission was done- burnt fluid and bits of clutch in the fluid. They couldn't even find a rebuilt trasmission because according to them so many are failing. They quoted me $8700 for a new transmission from Jeep which I begrudgingly agreed to because what else could I do? I've had one car's transmission fail (Jeep Wrangler but it had 220,000 miles and was 15 years old so I could accept it. The shop received the new transmission from Jeep and then called me saying the valve body was bad, it would not communicate with the car. They went through warranty struggles with Jeep who after another week finally sent another valve body, which also did not work. Finally, they figured out they were sending unprogrammed valve bodies with the transmission and the car needed to be towed to the dealer to program...more $$$. So, after a3+ weeks I finally got my car back today. I've looked online and wondered what I could have done- there are so many similar examples out there of similar experiences, Wrangler transmissions failing with low miles; it's unforgivable that Jeep says the transmission can't be serviced!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642198February 12, 2025
VISIBILITY
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the sunroof glass fractured without impact. The contact stated that the sound was like a gun shot. In addition, the contact stated that the glass pieces entered the interior of the vehicle. The contact stated that a piece of the fractured glass was lodged in her right eye. The contact stated that the failure occurred while on vacation and traveling out of state. The vehicle was taken to the dealer; however, the contact was informed that the repair was not covered under warranty. The vehicle was being repaired. The manufacturer was made aware of the failure and agreed to assist with a nominal part of the cost of the repair. The failure mileage was approximately 63,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642158February 12, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On Feb 5, 2025, vehicle was started with remote start (in garage with garage door open). Within a few minutes, the entire cabin was engulfed in flames. No warnings, no prior vehicle issues, no recalls. Fire department was called and got fire out. Cause unknown, but appears to have been related to electrical. No or minimal damage under hood. Insurance now has possession of vehicle. Unsure of inspection but they did gather photos and declare a total loss. This could have happened while I was driving, injuring me, my family and others. This could have burnt my garage and/or house down. Please reach out to me for questions or more info. Thank you.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11642124February 12, 2025
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 35-45 MPH and making a turn, the vehicle stalled. The contact stated that the messages that the ABS and the gear switch were locked, and other unknown messages were displayed. The contact was unable to pull over to the side of the road. The contact stated that upon depressing the brake pedal and turning the rotary dial to drive(D), the rotary dial independently shifted back to park(P). The contact stated that the vehicle was towed to the dealer, where it was jumpstarted. The vehicle was not diagnosed or repaired and remained at the dealer for several months. The contact stated that the dealer had recently informed her that the transmission was leaking, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,811.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641857February 11, 2025
SEAT BELTS
Passenger seat belt did not retract. No accident or any incident that led to it, normal use. Then noticed the plastic portion where the seat belt feeds is cracked and obstructing it from retracting without feeding it manually back through the shoot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641862February 11, 2025
POWER TRAIN
The transmission is messed up for no reason for such low miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642030February 11, 2025
ENGINE, ELECTRICAL SYSTEM
Shifter park select a gear and engine lights on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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