Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11721072February 27, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
So we where never notified of the recalls on are vehicle, we found out for are selves. Dealership never notified us of them at the last oil change, and now we are trying to get out of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720643February 26, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 3 MPH and entering the garage, the passenger’s side active headrest inadvertently deployed. The contact stated that there were no warning lights illuminated; just a loud bang washeard when the headrest deployed. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720738February 26, 2026
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The contact stated that on a separate occasion, the vehicle became difficult to maneuver. No warning lights were illuminated. Occasionally, the infotainment screen displayed a blank screen or glitched intermittently. Most recently, the brake pedal was depressed, but the vehicle failed to stop immediately. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720787February 26, 2026
ELECTRICAL SYSTEM, VISIBILITY/WIPER
My wife and I were driving on a curvy road after dark and all of a sudden the windshield started fogging up and the blower quit and no warm air was available to clear up the windshield we had to pull off and after a time it started up again . sometimes it seems like it takes forever for the heat to come . I think this vehicle is cursed n
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720756February 26, 2026
SUSPENSION, WHEELS, FUEL/PROPULSION SYSTEM
Subject: Formal Complaint and Request for Escalation – 2024 Jeep Grand Cherokee 4xe Trailhawk – VIN [XXX] Good Day, I am formally requesting an immediate engineering review and reconsideration of the denial of warranty coverage for my 2024 Jeep Grand Cherokee 4xe Trailhawk, VIN #[XXX], currently with approximately 3,012 miles. I believe a serious error and injustice has occurred regarding the diagnosis and classification of this vehicle’s failure as “weather related.” This conclusion appears arbitrary and unsupported by any documented root cause analysis, engineering findings, or formal repair report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720418February 25, 2026
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Front passenger side CV Axle purchased from detroit axle. They confirmed on website it would fit my make, model, and year of vehicle. Once I described that they are selling this part incorrectly and they refused to change website to continue fraud sell I asked for a full refund. They denied and said I'd be deducted shipping costs. If this part would've almost fit I'd have been a risk for life on the road for myself and others. They refuse to fix this safety and fraud violation on their website.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720350February 25, 2026
ENGINE, STEERING, UNKNOWN OR OTHER
I have a 2024 Jeep Grand Cherokee that I purchased July 19, 2024.I started having operational problems with the vehicle within two months. The car was in and out of the dealership five times through Nov. 2025. Each time the problem was verified by the service department and documented as such, including an incident of the engine shutting down when entering the expressway. I filed a lemon law claim September 2025, and settled December 2025. However, no reimbursement has been received. On Feb. 15, 2026, my car shut down completely as I was exiting a belt driven car wash, resulting in crashes of two vehicles in back of me. I had no control of shifting gears to move forward.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11720346February 25, 2026
STEERING
Steering is erratic while driving. Car is shifting left and right by itself while driving down the road feeling like the tires want to go different directions from one another. Steering wheel makes noticeable movement on its own left and right while going down a straight smooth road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720203February 24, 2026
SEATS
2/24/26 around 10:45am CST the passenger seat headrest exploded/combusted with a very loud popping noise while driving the car 40 mph on a smooth surface road. Luckily nobody was sitting in the passenger seat. I don't want to drive my car as now I'm afraid this will happen to the driver's seat headrest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720243February 24, 2026
ENGINE
2019 jeep grand Cherokee 3.6L. Severe misfiring on expressway causing vehicle to shake uncontrollably and stall. “Pentastar tick” Ticking sound coming from engine. Took to local repair shop and right cam shaft is worn down causing misfiring and engine damage. Cost is $4,000 for the camshaft replacement and will likely need a new engine. Vehicle has less than 109,000 miles on it. Known issue on this vehicle, I called multiple shops and they all said that the can shaft is probably bad because they see the issue all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720304February 24, 2026
POWER TRAIN, SERVICE BRAKES
I am reporting a safety-related issue involving a 2014 Jeep Grand Cherokee Summit 5.7 HEMI. Within days of purchase, the vehicle experienced transmission slipping and delayed shifting, as well as braking issues. These conditions affected drivability and raised safety concerns during normal operation. An independent mechanic found burnt transmission fluid, indicating that the transmission condition likely existed prior to purchase. Although a fluid change provided limited, temporary improvement, delayed shifting continues to occur. Because the transmission behavior and braking issues can affect the safe operation of the vehicle, I am submitting this report so the issue can be documented and evaluated for potential safety trends. This report is being submitted for safety tracking purposes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720060February 24, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving down the road on the highway, the hood randomly popped open, engaging the emergency breaking system extremely harshly. Then the vehicle was unable to shift back into gear. Reported problem to dealer and no codes shown for the incident. Jeep (FCA/Stelantis) potentially had the system like Volkswagen when it knows it took it up to the diagnostic system to not show codes were an injury or something serious could’ve happened. Warning indicator lights, and all kinds of indicators were going off in the vehicle at the time of incident, but not the very next day from the dealership plugged it into the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720058February 24, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle lunges at a dead stop. Vehicle power quit while driving on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719881February 23, 2026
SUSPENSION, STEERING
As I was on my home on 2/20/26, I encountered some issues. I made a right turn onto the highway and my vehicle did a little drift but made this weird sound and the front end shook. There were no warning lights or dings that came across the dash. I pulled over into the closest parking lot to see if I could notice anything. I couldn't because I only had the light from a parking lot lamp. So decided to try and make it home which was another 15 minutes away. As I got back on the road and pressed the accelerator, I could here ticking sounds coming from the rear of the vehicle. When I approached the next traffic light and pressed the brakes, the front end shook, making the steering wheel shake, and the rear end drifted left. I made another left and pressed the accelerator. I got up to around 40 phone. The vehicle started pulling to the left and then stabilizing. I turned to my suspension articulation screen. As I was driving and the vehicle still scaring me to the point of a heart-a-stroke, I could see the axles trying to maintain contact with the road. At the same time giving me the feel of a loose steering wheel and a bad suspension. The vehicle continued to shift and shake and feel loose. When you turn into my neighborhood and before my house, there are two deep curves and a lake. I went into the first curve fine until the end of it. (At this time the lake is on my passenger side). As I was coming out of it, the steering wheel feels like its hard to turn or locked. I have to turn left into the second curve. The vehicle would not turn and the rear end felt like it was drifting right. At the edge of the road there is a slight downhill and the lake about 50 ft or so. Luckily, I was able to make the turn before going of the side of the road. Once I made it through the curve, the vehicle did do some shaking, loose steering, shaking, and back end motion until I parked in the yard. Its been parked since then. Thank you for your patience and attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719895February 23, 2026
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle was started in the driveway but immediately turned off. The vehicle was restarted and shifted into reverse(R); however, the vehicle drove forward instead. The vehicle was immediately turned off to avoid a crash. The following day, while attempting to start the vehicle, the ignition failed to immediately respond while starting the vehicle. The vehicle was towed to a certified mechanic and was diagnosed with ignition failure. The contact was informed that the ignition switch needed to be replaced. The contact became aware of NHTSA Campaign Number: 14V567000 (Electrical System); however, the VIN was not included. The vehicle was not repaired. The dealer was contacted and confirmed that the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,330.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720043February 23, 2026
ELECTRICAL SYSTEM, STRUCTURE:BODY
The Hood Ajar message stays on and then the service auto start/stop unavailable message comes on. Hood is actually closed and this warning is incorrect but will have to stop car to try and reset it. Hood latch was replaced. First time did not fix it. Took it back and dealership did something else to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719777February 23, 2026
ENGINE, POWER TRAIN
Vehicle began displaying check engine light. Diagnostic code P219B (Bank 2 air-fuel ratio imbalance) was identified. Vehicle was serviced and a valve-related repair was performed. Shortly after, engine performance worsened and further inspection revealed metal shavings in engine oil and confirmed internal lifter/valvetrain failure. Oil levels were normal and maintenance records are available. No warning of low oil pressure or overheating occurred prior to failure. Independent service center and inspector confirmed internal mechanical failure. Engine failure created risk of sudden loss of power while driving. This appears consistent with documented Pentastar 3.6L valvetrain/lifter issues reported by other owners. Concern is potential for sudden engine malfunction and safety risk due to power loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719943February 23, 2026
ELECTRICAL SYSTEM
My 2022 Jeep Grand Cherokee 4xe was recalled in the summer/fall because the high voltage battery could catch fire. This is one of many recalls the car has endured (due to battery trouble) since I purchased it in 2022. I called the dealer as soon as I received the letter and was told that no parts were available and to check back later. I drained the electric battery and did not charge it after that. By mid-December, the check engine light came on (as it has done with other recalls). I took it to the Dealer on January 6, 2026 and was told that they would order a part and do a software update in the meantime. Got the car back late January 7 and it wouldn't shift into gear properly when driving. Took it back January 8 and was given a loaner car. The part was supposed to arrive January 22 but has not shown up yet. The dealer has had my car for almost 2 months now. Called Jeep 2/2/26 and 2/23/26 and talked to Recall department. Both times I was told there was nothing that could be done and I just have to wait it out. Also on 2/23/26 I called the number listed on the recall notice at 10:10 AM MST and received the "office is closed" message. Had to call the main Jeep number that the dealer provided. Dealer says they can't do anything and Jeep says it's the Dealer that has to call on the part. Meanwhile I'm in limbo in a rental.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719790February 23, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). I have had this to the dealership 4 times to be fixed without success. Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719719February 22, 2026
SEATS
The drivers headrest randomly “popped” from the fixture smacking me in the back of the head hard enough to almost cause a collision
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

← Back to Jeep Grand Cherokee