Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11741906June 3, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
This complaint involves a violation of safety recall obligations for Jeep Recall 68C (NHTSA Campaign 25V741000) concerning a high-voltage hybrid battery fire hazard. On Friday, May 29, 2026, the vehicle was brought to Carman Chrysler Jeep Dodge (New Castle, DE) for mandatory recall testing. The vehicle failed the manufacturer's diagnostic analysis due to a critical internal cell separator defect. Because of the immediate thermal and fire risk, the dealership service department immediately grounded the vehicle on-site, stating it is completely unsafe to drive or park near structures. Stellantis/FCA has failed to provide a timely remedy or replacement parts, leaving our vehicle stranded on a commercial lot. Furthermore, the manufacturer has refused to provide direct-billed alternative transportation, offering only an out-of-pocket rental reimbursement model. Because parts are delayed for several months, bankrolling thousands of dollars upfront for a rental vehicle is a massive financial burden that is completely unfeasible for our family. The dealership has also failed to provide physical or digital copies of the failed diagnostic paperwork or Repair Order. We are currently left with a grounded vehicle and no viable, safe transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741838June 3, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Started the vehicle and put in reverse and the camera system did not come on. The radio was on but the entire video screen that shows the camera was completely off. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741487June 2, 2026
ENGINE
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while driving at highway speeds the engine had suddenly revved very high and the RPMs had increased but the vehicle had failed to accelerate and began to reduce speed. The vehicle was driven to the shoulder and parked. After restarting the engine the vehicle operated as normal. The contact indicated that the failure had occurred on multiple occasions. The vehicle was taken to the local dealer who was unable the diagnosed a problem and no service was performed. The manufacturer was not yet contacted. The failure mileage was 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741195June 1, 2026
ENGINE, FUEL/PROPULSION SYSTEM
The car shut off and I can’t get it back on it does not jump I tried replacing the alternator but that’s not it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741339June 1, 2026
SERVICE BRAKES
Upon starting my Jeep on the coldest day of the year back in January when I pressed the brake pedal to start it there was a loud and it reminded me, there was a recall out for the break booster pop and the pedal went all the way to the floor. It was fifteen below zero out.So I thought that it blew a brake line. I checked the lines going to all four.Wheels and could not find any fluid. I could not figure out where all the fluid went. I refilled the reservoir with two full cans of brake fluid. Tried pumping the pedal and again it went to the floor. Got out and inspected all lines and the reservoir itself.... Still could not find a leak. I googled the problem and saw a recall for the brake booster. Said it was installed incorrectly and water could enter the booster and master cylinder and freeze if cold outside and cause a serious accident causing serious injury or death. I inspected the system and water had entered the booster and master cylinder and froze. It ruined the master cylinder. I asked the dealership if they would pick up the vehicle and repair it. First they said yes then no they don't pick vehicles up. They ordered only a little shield to fix the booster per the recall but said that's all they would do. Why would I pay $200 out of my pocket to have the vehicle taken to them.Only to have them put a shield on the booster. I still would have no brakes. That is ridiculous. This is supposed to be a major safety issue.And it is! If I had been driving when I pressed on the brake pedal and it went to the floor I could have been killed or other innocent people could have been killed. You the NHTSA 's answer said Chrysler is contractually. Obligated to not only pick up my vehicle but to repair any and all components of the brake system to return the vehicle to previous safety operation at no charge to me. You also said that I should be given a loaner vehicle to use while mine is repaired. Dealership is refusing. I could be dead and so could other innocent people
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741208June 1, 2026
STRUCTURE:BODY
Purchase the vehicle May 19th and on arriving home later that week realize the passenger rear wheel well had no plastic nuts holding it on which also holds the bumper support beam so therefore the rear bumper was blowing in the wind. Contacted Capital City Chrysler Dodge Jeep ram about it and they offered no solution to this so I ended up having to buy parts from Mopar parts online to attempt to correct. The wheel liner could have easily blown out of the wheel Arch and caused a safety issue had we not taken one of the nuts from the driver side and put on the passenger to hold it more firm. Dealership sent an email saying that they simply cannot check all of these safety issues in a 15 minute inspection when they come off the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741140May 31, 2026
SERVICE BRAKES
I was backing up my trailer and placed the jeep in park and set emergency brake while on an incline. I got out of the jeep and the vehicle proceeded to roll away approximately 3 feet. I jumped back towards the drivers seat to press the brake to stop it from rolling down the hill
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11741151May 31, 2026
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
My vehicle will not start so I jumped my battery when my car cut on I had a bunch of lights flashing my engine light my power steering light the miles per hour on my dash was flashing will not let me put my car into drive or reverse and when I did get it into drive my steering wheel was completely locked. After a few minutes. The vehicle will cut off again. All of this happened out of nowhere.I I was driving perfectly with no issues the day before
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740981May 30, 2026
ELECTRICAL SYSTEM, POWER TRAIN
My wife was driving our jeep and it suddenly shifted into park while slamming the brakes on its own. She had to stay in the middle of the road shut it off & then start up and drive again but it keep happening the whole 20 mins stopping ride home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740822May 29, 2026
UNKNOWN OR OTHER
Unexpected acceleration pulling into parking spot which caused significant damage to my vehicle and vehicle in front of my vehicle. The hybrid battery was on low and witness outside of vehicle indicated it was making loud whining noise before collision. Filed a complaint with Stellantis. They did nothing. They did not check the hybrid system or software controlling the hybrid system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740556May 28, 2026
POWER TRAIN
See attached document for complaint.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11740706May 28, 2026
ENGINE
Cylinder Misfires OBD-II code P0303 Engine Overheats after changed thermometer Fuel in the coolant system Coolant leaking from exhaust
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740647May 28, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Loss of propulsion while driving Yes it is available for inspection upon request Complete and total loss of propulsion/acceleration when pressing on gas pedal while driving and going into a left turn across oncoming traffic; driver and five year old passenger in the vehicle at the time of incident. Safely maneuvered the vehicle to the side of the roadway. Dealership has not been able to recreate the problem. Vehicle has been at dealership service department since May 14, 2026, immediately after incident. Vehicle was able to be driven to dealership after incident. Incident reported to Stellantis May 28, 2026. Stated that the report would be escalated and I would be contacted via email in 1-2 business days. No direct manufacturer inspection at this time, and police/insurance company were not contacted as there was no accident to report. Safety recall 73C in regard to this matter was completed September 26, 2025 according to Stellantis customer service and recall information available for the VIN of this vehicle. No warning lights/messages/symptoms of the problem prior to incident. During incident and after loss of propulsion started, "D" started flashing on the dash console and the gear shift knob, and I was unable to shift out of drive. After approximately 5 minutes, the vehicle put itself in park and engaged the emergency brake. Video of part of the incident available upon request
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740448May 27, 2026
AIR BAGS
While driving my Jeep Grand Cherokee, the front passenger headrest suddenly deployed forward with a loud popping/exploding sound. There was no collision, no impact, and no warning before it happened. Fortunately, no one was sitting in the passenger seat at the time. If a passenger had been seated there, the headrest could have struck them in the back of the head or neck and potentially caused serious injury. This appears to be a dangerous safety defect involving the Active Head Restraint system. Based on information I found from other Jeep Grand Cherokee owners reporting similar failures, the issue may involve a faulty plastic bracket or internal component in the Active Head Restraint that can fail under pressure and cause the headrest to deploy unexpectedly. Other owners have reported injuries such as head, neck, and concussion-type injuries from similar incidents. I am concerned that this failure happened during normal driving conditions and without any crash or trigger event. This creates a serious risk to vehicle occupants and could also startle the driver, potentially causing a crash. I am requesting that NHTSA review this issue and determine whether my vehicle is affected by an existing recall or whether additional investigation or recall action is needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740024May 26, 2026
UNKNOWN OR OTHER
Alternator overheated and vehicle stalled. Smoke was seen coming out from alternator. Incidentbandbvehicke details are consistent with FCA Recall T36. Looking to include vehicle in recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740125May 26, 2026
AIR BAGS, SEATS
While driving, the drivers side head rest exploded and pushed my body/neck forward. There was no accident that prompted this and was slowing down to a stop light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740188May 26, 2026
ELECTRICAL SYSTEM
While driving on the highway my Jeep GC shifts into neutral. Once I'm able to pull the car over, I'm not able to put the car into park or shut the car off. After a bit of time the car will start back up and will drive. It has been to the shop and they can not find what is the problem. there are no codes to be read. In reading various forums that is a common problem with the 3.2l engine in the Jeeps. It is dangerous as you lose ability to drive the car on teh highway, when it happens and hopefully you are close to the left lane so you can pull over without being hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739987May 26, 2026
SUSPENSION
The jeep was parked in our garage. When returning to the garage the right rear coil spring was laying on the garage floor. The jeep is stock. There was no accident or pothole event. The spring or mount broke or failed unexpectedly while the jeep was parked in our garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739986May 26, 2026
SUSPENSION
Rear right coil spring violently detached and flew across my garage. Fortunately we were not driving it on the Florida Turnpike at the time and none of my family was in the garage when it explosively ejected. We took it to the dealership, Napleton’s Jeep, on February 23, 2026 for its annual service and explicitly directed them to repair or correct any recalls. They said they could not perform the coil spring repair because “Parts Not Available” but assured us it had been inspected and was determined to not be defective or a risk. This is VERY disturbing because it could have killed us if we had been driving at the time and could have seriously injured or killed someone if it had exploded free when people were nearby (ex: in the garage, grocery store parking lot, club parking lot, etc.). There are no warning lamps to even advise that something has occurred - other than finding the enormous spring that put a giant dent in my garage door. I have multiple major work matters, an 8 figure mediation and two court hearings, which require me to drive to Fort Lauderdale this week so I had to spend $50 on an Uber to get a rental car last night and $210 on the rental car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739663May 23, 2026
FUEL/PROPULSION SYSTEM
The internal fuel pump/fuel pump circuit on my 2020 Jeep Grand Cherokee (VIN: [XXX] ) failed prematurely, resulting in a sudden and severe 'no-crank' safety hazard. The fuel pump failure triggered a massive electrical current draw that shorted out the Powertrain/Engine Control Module communications and locked out the starter motor entirely. This electrical failure leaves the vehicle completely stranded, inoperable, and creates a significant risk of stalling in active traffic without power steering or propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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