Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11534168July 24, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The left bank intake camshaft and roller rockers have failed. It has cause the check engine light to come on and go off reading a misfire in cylinder 2. After costly repairs to coil packs and plugs, Chrysler is now going to replace with a cost of $1,900.00. This is the same issue in the 2013 Jeep that Chrysler extended the warranty on and won’t do it now on this year model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533927July 23, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Valve lifter failure at 93,000 miles. $2,700 repair. Is apparently a very common problem with the 3.6l Pentastar engine. Adaptive Cruise Control and Forward Collision warning system front sensor failed at 56,000 miles, failed again at 76,000 miles and failed a third time at 95,000 miles. First two failures were replaced under warranty, third failure happened 1 week after warranty expiration from second replacement. Cost is too expensive to repair ($3,000 for new sensor) and requires that safety feature be turned off as sensor will perceive increases in road elevation (hills) as another vehicle and apply the brakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533953July 23, 2023
POWER TRAIN, UNKNOWN OR OTHER
Vehicle shifts into neutral when driving down the road and then dies. There is no rhyme or reason to it. Sometimes it does it everyday, sometimes it doesn't do it for 6 days. Seems to happen within 3 to 7 miles of driving the vehicle. Took to Jeep dealer to see if they could figure it out. Over a month later and $1000.00 Jeep dealer replaced the PCM Pin (?) and checked wiring. Picked up the Jeep and 6 days later on way home from work it shifts into neutral going 58 mph down the road and stalls. 30 mins before it would start back up and allow me to drive it. Never any check engine light on, never and noises or chugging, the vehicle does this with no warning and after 5 to 30 minutes will start back up like nothing happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533860July 22, 2023
UNKNOWN OR OTHER
Today, July 22, 2023, my son (21 years old) was sitting in the driver's seat of our Jeep Grand Cherokee 2015 parked in a parking lot and he felt like someone punched him in the back of the head. It turned out to be the headrest (active head restraint) whacking him in the back of his head. The active head restraint pushed out and can't go back in. He was not driving, but his head and neck hurt from this spontaneous event. I called the dealership where we purchased the car and we are bringing the car to the dealership on Monday, July 24th. There were no warning lamps, messages or any other problems with the car when this happened. He was not even driving.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11533781July 22, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
Airbag requiring service light came on at 100 miles. Then the SOS call button was stuck lit up with an error message on the touch screen every time vehicle was started. Then the AEB system went off while driving (not in danger of being in a crash) and brought the vehicle to a stop and put itself in Park and shut off. Vehicle would not start again after that. Had to get it towed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533722July 21, 2023
ELECTRICAL SYSTEM
Started the car and heard a high pitched whining coming from engine compartment. Reversed the vehicle about 20-25 feet and smelled burning rubber and then smoke started coming from the engine compartment. Turned off the vehicle and opened the hood, and saw that smoke was coming from the alternator. The alternator continued to smoke for approximately 15-20 minutes. We had the vehicle towed to a mechanic as it was completely inoperable at this point, and we had to have the alternator and battery replaced, as well as a wiring harness. The replaced alternator was shown to us by the mechanic and it was black and melted in spots. This seems related to NHTSA Safety Recall T36/NHTSA 17V-435, but NHTSA site is showing no open recalls for the vehicle and Chrysler insists the vehicle is not under any recalls.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11533693July 21, 2023
POWER TRAIN
Powertrain Control Module
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533631July 21, 2023
SUSPENSION
Dealer inspection states my Jeep needs to be repaired as described in 23V-413, however the parts are on back-order with no ETA. I opened case #867-835-10 with Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533618July 21, 2023
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533596July 21, 2023
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533434July 20, 2023
AIR BAGS
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the air bag warning light erroneously illuminated and remained illuminated for more than two weeks. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533560July 20, 2023
AIR BAGS
I was in a head on accident with a vehicle, then a building. Traveling at approved 55 mph. My airbags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11533245July 19, 2023
ELECTRICAL SYSTEM
Car shut down without warning while i was driving in traffic. Car locked it shelf out and was not drivable. Had to have it towed to local Jeep Dealer. They looked into it and determined that the alternator failed and fried a fuse block as well. the Repair cost just over $1500. There is a recall out for Grand Cherokee's from 2012 to 2014 for the same issue. P60 / NHTsA 14v634. I know my jeep is a 2016 but i feel like this is the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533275July 19, 2023
SEATS
The drivers side headrest deployed for no reason. This is a major issue that puts the person sitting in the front seats at risk. There was no warning of any kind before it happened. When I called the dealership, they say they have never heard of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533281July 19, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
The battery failed in my vehicle after receiving recall repairs at the service department. The dealership stated that the malfunction happened after first installing a new alternator which was a bad part and shut the vehicle pcm down and they had to replace those components but won’t give me a new battery after stating that it was there mistake but battery’s aren’t cover under warranty components if damaged while repairing other components inside the vehicle. I have contacted the manufacturer and filled out a report for the components and complaints I have experienced with my vehicle in this service dealership. I need help and I have the documents showing that nothing was wrong with any component of my electrical system prior to them supposedly repairing the manufacture safety recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533293July 19, 2023
AIR BAGS, ENGINE, VEHICLE SPEED CONTROL
Car accelerated without warning propelling me across a curb, street, then a second curb. The SUV was stopped upon impact at a concrete building. Fortunately there was no injury to others but the accident caused the car to be totalled by my insurance company. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The airbags did not deploy upon impact,
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11533015July 18, 2023
SEAT BELTS
The Seat belt was recalled 2 years ago and we are waiting on a part from Jeep dealership and we just heard that this Jeep is being recalled for possible explosion in conjunction with back door of Jeep
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533032July 18, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While at a complete stop, depressed the accelerator pedal and reached approximately 30 miles per hour. The vehicle engine RPM's rose but the vehicle would not accelerate. Placed the vehicle in park and then began driving, where the vehicle appeared as if nothing occurred. This took place around 5/2023 at approximately 26000 miles. On 7/18/2023, the same incident occurred where the vehicle momentarily lost power again and would not accelerate even when the accelerator was depressed. This occurred at approximately 30450 miles. The vehicle then appeared to have no further issues beyond that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533078July 18, 2023
SUSPENSION
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of the NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533091July 18, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Forward Collision Warning light comes on display cluster during start indicating it is turned off. Adaptive Cruise Control does not appear to be working because it doesn't give warning upon closing in on the vehicle in front of my vehicle and I have had to react by tapping brake to turn the cruise off. Parking Collision Warning works intermittently. These problems showed up after a software update done at dealership. When I took it in recently was told they could not find any problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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