Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11541813August 31, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The "UCONNECT" touch screen infotainment system is delaminating which causes rapid and continuous "ghost" touches. This is extremely distracting and unnerving. This will occur on any screen. Radio, navigation, climate control, sos, etc. are all affected by this. When this occurs it is very difficult to concentrate on driving due to the rapid succesion of ghost touches.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541828August 31, 2023
UNKNOWN OR OTHER
The leather is pulling loose on dash. It is bubbled up from passenger side starting over into drivers side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541896August 31, 2023
ENGINE
The oil filter housing assembly cracked. I noticed oil leaking yet my oil light would never come on . I took it to be looked at and they had to replace the housing component. I was told that this has been a common problem with vehicles and for me to keep all receipts . If I didn’t pay close attention to my vehicle I could have ruined the engine with the amount of oil that I was loosing. Especially since no warning light was being displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541958August 31, 2023
AIR BAGS
The contact called on behalf of her mother who owns a 2021 Jeep Grand Cherokee. The contact stated while her mother was driving at an undisclosed speed, she lost consciousness, and the vehicle veered off the road. The vehicle hit the fence, then crashed into a tree, and the tree fell on the vehicle. The air bags failed to deploy. The contact's mother was assisted out of the vehicle by emergency services and was transported to the hospital, where she was informed that she had sustained bruised ribs, split bottom lip, bruised left upper arm, pain on the left side of the body, and bruises on the area of the chest under which the pacemaker was placed as the chest hit the steering wheel. The contact's mother was currently receiving physical therapy. A police report was filed. The vehicle was towed to a Road Side Assistance Services location. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and informed the contact that a Jeep field inspector would perform the inspection of the vehicle and would copy information from the EDR, which could be shared with NHTSA upon request. The contact related the failure to NHTSA Campaign Number: 21V873000 (Air Bags). The vehicle was not diagnosed nor repaired. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11541810August 31, 2023
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
Power steering would not work said to service blind spot unavailable and service electronic stability control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541567August 30, 2023
ELECTRICAL SYSTEM
The radio screen is de-laminating, causing the radio to go haywire with constant ghost-touching. The radio screen controls most of the car, so besides the non-stop beeping being very distracting, it is giving dangerous commands to my car. It makes unwanted phone calls, including to SOS. It turns on the backup camera when I am on the interstate. It continues to beep when I am in reverse so I cannot hear the beeps from the collision warning system. It turns on the seat warmers when it's already >100 degrees outside. It does not allow me to see the suspension settings and data when I am in 4WD. It turns on Navigation I do not want and does not allow me to use Navigation maps that I need. It turn the radio on full blast while continuously changing stations. I cannot turn off the radio screen and the perpetual chaos it causes because a single ghost touch immediately turns it back on. It is ghost touched approximately every 1-2 seconds. It is very distracting, chaotic, and hazardous to drive with this happening. I paid a Jeep dealer for a Diagnostic test that confirmed the issue is caused by de-lamination. Both Jeep and the dealer refused to replace cover the costs of repair. There were no warnings before the radio screen began de-laminating and the ghost touching started in December 2022. It is has slowly gotten worse each month since then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541572August 30, 2023
AIR BAGS
Driver side head rest air bag deployed completely on its own while I was sitting at a red light. It slammed forward with such great force hitting me in the back of my head and caused a horrible headache. It is available for inspection. My safety is at risk everytime I get in my car due to the fact it is a safety feature put in place by Jeep to prevent whiplash or any type of head or neck injury. It has been confirmed by a Certified Jeep dealership that it is fact a safety feature that is now inoperable. There was no warning lights prior to and at this time no lights or messages have appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541621August 30, 2023
ELECTRICAL SYSTEM
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at 30 MPH, he smelled smoke emanating from the rear passenger seat. After a visual inspection, he observed a fire. The local fire department was able to extinguish the fire. A police and fire report was filed, but no injuries were reported. The contact stated he sustained a nondescript fire-related injury to his right leg but did not seek medical attention. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined an electrical software system wiring fault. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11541634August 30, 2023
SEATS
Passenger headrest safety feature designed to reduce whiplash in rear collisions deployed without being in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541398August 29, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541428August 29, 2023
UNKNOWN OR OTHER
The screen has been doing phantom touches most likely due to the bubble forming under the top layer (currently getting it diagnosed for delamination). This is a safety risk due to the distraction from the changes on the screen and the fact that it will cause me to look at the screen and not at the road. The radio, phone and also GPS all are affected currently. I am not able to use handsfree for my phone and the GPS is not usable as well. Like I said, the vehicle currently has an appointment set up to be diagnosed so it can be submitted to UConnect. There is no warning messages for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541484August 29, 2023
ENGINE, STEERING, LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541194August 28, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car shut down and engine stalled while driving. I coasted to a stop in the middle of traffic. Car would not restart. Had to get towed home. There are two open recalls on this vehicle- one for fuel pump and one for tone wheel. The dealers say they can’t fix it because no parts are available. This is unacceptable. One recall has been issued over a year ago. This is my primary vehicle. I have already had to borrow a family members vehicle for weeks now. I cannot wait months hoping for parts to become available. I need recall work to be performed now or at least a temporary fix to get me back on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541226August 28, 2023
ENGINE
I was at the light a and the truck caught on fired
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11541246August 28, 2023
ENGINE
The vehicle experiences un expected shutdowns while in motion on the freeway, posing a significant safety hazard to both myself, my passengers, and other commuters sharing the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541253August 28, 2023
SEAT BELTS
Driver’s side airbag does not retract
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541264August 28, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel), 23V411000 (Engine and Engine Cooling) and 20V699000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541311August 28, 2023
SEATS
The driver side headrest burst open as I was driving through a residential street and hit me in the back of the head, causing severe pain and fear as I slammed on the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541321August 28, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
My vehicles Totally Integrated Power Module (TIPM) was rewired at a dealership as part of a manufacturer recall. Ever since this has been "rewired" I have had problems with the car shutting off while driving, and as a result, a loss of power steering and power brakes. I notified the dealership, Rentschler Chrysler of Slatington, PA, and they state that everything looks ok with the wiring and that a new TIPM was not part of the recall. This issue has been occurring with my Jeep (2011 Grand Cherokee Laredo) since 2013, two years after I purchased the car brand new. I want to know why Chrysler was not ordered to replace the TIPM with a new part? This has been happening to my car frequently and I have known other people with Jeep, Ram, and Durango problems with stalling while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540955August 26, 2023
FUEL/PROPULSION SYSTEM
As part of the Jeep Recall Z46 my vehicle is currently dead and sitting at the dealership. Dealership quoted over $15k to replace the entire fuel system. They said I can pay out of pocket to replace the entire fuel system however to claim under the recall they don’t have a remedy nor any new parts to replace the failed component along with replacing the rest of the fuel system from the metal contamination. Service advisor provided a corporate Chrysler contact number to escalate to a Chrysler case manager. After creating the case order I was told the case manager would be contacting me within 24 hours. So far it’s been about 5 days and attempting to call I get sent to a voicemail box that’s full.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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