Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#877150December 28, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SUSPENSION:FRONT:SHOCK ABSORBER
WHILE DRIVING COULD STEP ON BRAKE PEDAL AND STEERING WHEEL WILL SHAKE. BRAKE ROTORS HAD TO BE REPLACED THREE TIMES ALREADY. *AK ALL SHOCK ABSORBERS NEED REPLACEMENT AT 23,000 MILES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738316December 27, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN SLOWING DOWN FROM 65 TO 55 OR LESS STEERLING WHEEL WILL SHAKE WHILE APPLYING BRAKES TOOK TO DEALERSHIP AND THEY SAID ITS NOT THAT BAD YET. COULD BE BALANCE OF TIRES OR BRAKES. WILL TAKE BACK FOR THE THIRD TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785156December 26, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
REAR BRAKE PADS AND ROTORS REPLACED DUE TO PULSATING BRAKES, 6000 MILES LATER, BRAKES WERE REPLACED AGAIN BECAUSE OF PULSATION, NOW AT 35000 MILES THE BRAKES ARE PULSATING AGAIN. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738243December 26, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT BRAKE ROTORS HAVE SEVERLY PREMATURELY WARPED TWICE ON THIS VEHICLE CAUSING THE SEVERE HANDLING PROBLEMS WHILE TRYING TO COME TO A STOP. I WAS OUT OF TOWN AT THE TIME OF THE FIRST INCIDENT AND PUT THE VEHICLE IN THE SHOP MYSELF. THE FRONT ROTORS WERE RESURFACED TO ALEVIATE THE PROBLEM. TEN THOUSAND MILES LATER THE SAME THING OCCURS AGAIN CAUSING SEVERE HANDLING PROBLEMS WHEN BRAKING. THIS TIME THE VEHICLE WAS CARRIED TO THE DEALER FOR REPAIRS. THE DEALER RESURFACED THE ROTORS AGAIN WHICH SEEMED TO HAVE SOLVED THE PROBLEM FOR THE TIME BEING. THIS SEEMS TO BE A RECURRING AND DANGEROUS PROBLEM FOR THIS VEHICLE. THE DEALER WILL NOT REPLACE THE ROTORS, ONLY RESURFACE THEM. IT APPEARS THAT THE DEALER SHOULD REPLACE THE ROTORS, AT HIS EXPENSE, WITH HIGH QUALITY ROTORS TO ALEVIATE THE PROBLEM ENTIRELY. BRAKE ROTORS CAN ONLY BE RESURFACED A NUMBER OF TIMES TO SOLVE THIS PROBLEM. I HAVE REVIEWED THE INFORMATION ON YOUR WEB SITE AND YOU SEEM TO HAVE QUITE A FEW COMPLAINTS ABOUT THIS SAME PROBLEM WITH OTHER JEEP OWNERS. OBVIOUSLY, THIS IS A DEFECT OF THE MANUFACTURER AND SHOULD BE A RECALL SITUATION. THANKS FOR YOUR HELP WITH THIS MATTER AND I WILL BE LOOKING FORWARD TO HEARING FROM YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876957December 26, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DEALER REPLACED FIRST SET OF FRONT ROTORS UNDER WARRANTY. BOTH SETS AFTERWARDS THAT WERE REPLACED CONSUMER HAD TO PAY FOR REPAIRS. DEALER SAID THIS WAS A KNOWN PROBLEM WITH JEEP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738156December 22, 2000
STRUCTURE:BODY:DOOR
VINYL DOOR PANEL BEGAN TO PEEL AWAY FROM DOOR BOLSTER ON BOTH FRONT DOORS AS WELL AS RIGHT REAR DOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738158December 22, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKE ROTORS WARPED AT 9,000 MILES, RESURFACED, WARPED AGAIN BY 18,000 MILES, ROTORS AND PADS REPLACED. WARPED AGAIN BY 23,000 MILES, DEALER REFUSED TO FIX. WARP CAUSED PULSATION AND STEERING WHEEL WOBBLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738129December 21, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
DATING BACK TO 2 YEARS AGO, I HAD A JEEP DEALER CHECK THE EXHAUST SYSTEM FOR A "FLUTTERY" NOISE, WHICH I THOUGHT SOUNDED LIKE AN EXHAUST LEAK. IT WAS CHECKED AND THE CATALYTIC CONVERTER WAS REPLACED UNDER EMISSIONS WARRANTY. FOUR MONTHS LATER I TOOK THE JEEP BACK DUE THE PROBLEM NEVER HAVING BEEN FIXED. THE DEALER CHECKED IT OUT AND TIGHTENED THE EXHAUST CLAMPS. THIS MADE NO DIFFERENCE, BUT I WAS TOLD EVERYTHING IS NORMAL AND TOOK THE FLUTTERY NOISE AS THE "NORMAL" ENGINE/EXHAUST NOISE JEEP MAKES. RECENTLY I TOOK MY JEEP TO HAVE VARIOUS FLUID LEAKS REPAIRED ($500 WORTH) AT MY COST, AT WHICH TIME THE DEALER NOTIFIED ME THAT MY EXHAUST MANIFOLD IS CRACKED AND WOULD COST $1,000 (EST.) TO REPAIR. I WAS TOLD THAT NO WARRANTY WOULD COVER IT AND SINCE I HAD CLOSE TO 90,000 MILES ON THE VEHICLE I DIDN'T HAVE OPTIONS TO HAVE JEEP TAKE CARE OF THE PROBLEM. THE NOISE I HAVE BEEN HEARING ALL ALONG HAS BEEN A CRACKED MANIFOLD, SO THE PROBLEM FIRST MANIFESTED ITSELF WHEN MY VEHICLE HAD 52,000 MILES. THIS JUST DOES NOT SEEM WHAT ONE SHOULD EXPECT FROM A VEHICLE AT 52,000 MILES. I AM LOOKING TO FIND OUT IF THERE HAVE BEEN MANY OTHER SIMILAR PROBLEMS AND WHAT MY RECOURSE OPTIONS ARE. THANKS FOR YOUR HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876885December 21, 2000
STEERING: STEERING WHEEL/HANDLE BAR, EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
WHILE DRIVING WITH HEADLIGHTS ON, IF CONSUMER MOVES OR TILTS STEERING WHEEL, HEADLIGHTS GO OUT. *AK THE TILT STEERING WHEEL PROBLEM IS DUE TO DEFECTIVE DESIGN BY MANUFACTURER. WHEN THE WHEEL WAS TILTED TO THE MAXIMUM, THE MULTIFUNCTION SWITCH CONNECTOR BECOME UNPLUGED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876916December 21, 2000
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
REAR SEAT BELT LATCH PLATE FAILS TO CINCH OR TIGHTEN BELT TO BE USED WITH A CHILD SEAT. CAN PULL ON STRAP & BELTS WOULD LOOSEN UP. CANNOT INSTALL CHILD SEATS DUE TO CINCH LATCH PLATE KEEP COMING LOOSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876926December 21, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKE ROTORS WERE REPAIRED 3 TIMES DUE TO BEING WARPED. IT CAUSED VEHICLE TO SHIMMY WHEN BRAKES WERE APPLIED. BRAKE PADS & ROTORS WERE REPLACED AGAIN SINCE LAST REPAIR. TOOK BACK TO DEALERSHIP & MECHANIC INDICATED CAUSE OF PROBLEM WAS THE WAY DRIVER APPLIED BRAKES. BRAKE ROTORS WOULD GET HOT, AND THIS CAUSED ROTORS TO GET OUT OF ROUND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737983December 19, 2000
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
WHILE DRIVING APPROXIMATELY 20 MPH, AND WITHOUT ANY PRIOR WARNING, STEERING WHEEL INSTANTLY LOCKED UP WHEN A LEFT TURN WAS INITIATED. TURN COULD NOT BE COMPLETED AND THE VEHICLE WENT OFF ROAD AND INTO A YARD BEFORE COMING TO STOP. NO INJURIES, BUT HAD SPEED BEEN HIGHER, OR AN OPEN YARD NOT AVAILABLE, THIS WOULD HAVE IN MY MIND BEEN A POTENTIALLY CATASTROPHIC AND LIFE THREATENING EVENT. ENGINE WAS RUNNING, AND SERPENTINE BELT HAD NOT BROKEN. VEHICLE WAS TOWED TO DEALER AND REPORTEDLY HAD STEERING GEAR BOX REPLACED. THERE HAVE BEEN OTHER SIMILAR COMPLAINTS AND THIS SHOULD BE INVESTIGATED GIVEN THE POTENTIAL TO CAUSE A SERIOUS COLLISION.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#738018December 19, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737930December 18, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WE FEEL UNSAFE IN THIS JEEP.AND WERE TOLD THERE WAS NO MORE THAT COULD BE DONE FOR OUR JEEP REPAIR WISE THE DEALER NOR CHRYSLER WILL ACCEPT THAT THIS IS ALEMON AND I FEEL STEPS SHOULD BE TAKEN TO PROTECT NOT JUST MY FAMILY BUT OTHER FAMILYS AS WELL. NO SAFETY DEFECT LISTED WITHIN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737932December 18, 2000
ELECTRICAL SYSTEM:IGNITION
VEHICLE STALLING IS LEAVING MY FAMILY WDE OPEN FOR REAR AND SIDE IMPACT. THIS LEMON SHOULD NOT BE ON THE ROAD, AND THE SELLING DEALER STATED THER IS NO MORE HE COULD DO FOR OUR VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558515December 18, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS FAILED PRIOR TO RECALL NOTICE 00V-136, CONSUMER REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737848December 15, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
1999 JEEP GRAND CHEROKEE CHRONIC BRAKE SYSTEM PROBLEM THE FRONT WHEELS PULSATE AND THE STEERING SHIMMIES WHEN THE BRAKES ARE APPLIED AT HIGHWAY SPEEDS. SAFETY IS A MAJOR CONCERN SINCE THE PROBLEM BECOMES MORE PRONOUNCED UNDER URGENT BRAKING CONDITIONS. JEEP SERVICE HAS MADE SIX (6) ATTEMPTS TO FIX THE PROBLEM WITHOUT SUCCESS. HISTORY:THE JEEP SERVICE DEPARTMENT HAS MADE SIX (6) UNSUCCESSFUL ATTEMPTS TO FIX THE PROBLEM ONLY TO HAVE IT REAPPEAR APPROXIMATED 5,000 MILES AFTER EACH SERVICE ATTEMPT. THE WARRANTY PERIOD FOR THE BRAKE SYSTEM HAS NOW EXPIRED AND IN SPITE OF THE SIX FAILED ATTEMPTS THE JEEP SERVICE AREA MANAGER HAS SUGGESTED THAT HE CAN NO LONGER CONTINUE TO PAY THE COST OF THESE SERVICE CALLS AND IT WILL BECOME MY RESPONSIBILITY. I HAVE REJECTED HIS LAST SERVICE RECOMMENDATION THAT WOULD REQUIRE ME TO PAY FOR NEW BRAKE PADS AND INSTALLATION LABOR, WHILE JEEP SERVICE WOULD REPLACE THE DEFECTIVE ROTORS AT NO CHARGE. THERE HAS BEEN NO REASSURANCE THAT THIS WOULD RESOLVE THE PROBLEM. PROBLEM DIAGNOSIS: THE CAUSE OF THE PULSATING PROBLEM HAS BEEN ATTRIBUTED TO A CONDITION THAT IS CAUSING THE BRAKE ROTORS TO OVER-HEAT AND THEN WARP. THE SIX (6) ATTEMPTS TO CORRECT THE PROBLEM HAVE ENTAILED FOUR (4) FRONT WHEELS ROTOR RESURFACING EXPERIMENTS, ONE (1) FRONT WHEELS ROTOR REPLACEMENT AND ONE (1) RECOMMENDATION THIS WEEK TO REPLACE THE ROTORS AGAIN. THE SERVICE REPRESENTATIVE HAS SUGGESTED THAT THE VEHICLE DRIVER IS MISAPPLYING THE BRAKES AND CAUSING THE PROBLEM. (THIS IS PURE SPECULATION AND AN UNSUBSTANTIATED ACCUSATION) MY POSITION IS THAT A JEEP BRAKE SYSTEM DESIGN OR PRODUCT FAILURE EXISTS THAT HAS NOT YET BEEN IDENTIFIED AND AT THIS TIME THERE IS NO KNOWN SOLUTION TO THE PROBLEM. RESOLUTION:MY FIRST PREFERENCE IS THAT JEEP FIX THE PROBLEM AND ALLOW ME TO ENJOY THE VEHICLE I SELECTED TO PURCHASE ALMOST TWO YEARS AGO. AN ALTERNATIVE WOULD BE FOR JEEP TO CONTINUE MAKING THE NECESSARY REPAIRS TO THE BRAKE SYSTEM UNTIL THEY SOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876572December 15, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE TRAVELING AT HIGWAY SPEED OF 50 MPH CONSUMER STARTED TO BRAKE AND NOTICED STEERING WHEEL SHAKING, AND VEHICLE STARTED TO VIBRATE. NO ACCIDENT OR INJURIES HAVE OCCURRED. VEHICLE HAS EXPERIENCED PULLING TO ONE SIDE WHILE BRAKING. CONSUMER STATED THAT ABOUT EVERY 7OOO MILES ROTORS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737752December 13, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE ROTORS FAILED TWO TIMES IN LESS THAN 30,000 MILES. CHRYSLER REFUSES TO ASSIST AND WILL NOT GIVE ME THE NAME OF THE FACTORY REPRESENTATIVE. THE LAST TIME THEY FAILED THERE WAS NEARLY AN ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558485December 12, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER WAS CHARGED FOR RESURFACED FRONT AND REAR ROTORS, SOON AFTER HE LEARNED OF RECALL 00V-136 AND REQUEST REIMBURSEMENT BUT HAS NOT RECIEVED IT YET. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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