Infiniti QX60 Complaints

627 consumer complaints on file.

#11458867March 29, 2022
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle on at least 4 occasions has stopped accelerating when driving the vehicle (first time I believe was fall 2021, this last time was Spring 2022). Most of the times that the issue was noticed, the car was was moving at slower speeds (35 or less). The engine remained running but pressing on the gas pedal didn't make the vehicle increase it's speed. The first time it did this we took it to the dealership to inspect. They could not replicate the issue and they said that no error codes showed up. We left with no repairs or answers. It happened 2 more times after that. Each of those times we were able to stop the vehicle and get it to go again or it would start to respond to pushing on the gas pedal and would accelerate. The 4th time this happened I was in the middle of an intersection turning and it wouldn't accelerate. I was able to slowly roll into a gas station. I tried stopping and turning the vehicle off and on again to see if the problem would go away, however each time the car only slowly inched forward. I parked and then the vehicle started acting weird. The AC shut off and the steering wheel locked. There were three error lights that came on. The first said "FCW Malfunction See Owner's Manual" and second was "IBA OFF" and then the "! inside a triangle" appeared. These appeared only after stopping the vehicle for the last time right before it wouldn't start again. The vehicle was towed to the dealership. The error reading they got was c1601 and they believe the alternator needs to be replaced. This doesn't seem to line up with the issues we have been having nor the error warning lights that appeared. The last time this happened my child was in the car with me. Had we pulled out to turn and the car wouldn't go we could have very easily been hit by oncoming traffic. It is very troubling that the dealership doesn't seem to really know what is wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458204March 24, 2022
SEAT BELTS
The contact owns a 2018 Infiniti QX60. The contact stated that while operating the vehicle with the front driver’s side or front passenger’s side seat belts unlocked, the seat belt not secured message would display on the instrument panel without the audible chime. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457886March 22, 2022
POWER TRAIN
2014 NISSAN INFINITI QX60 PURCHASED VEHICLE FROM USED CAR LOT AT 39,865 NOTICED ISSUE AT 63,814 TOOK TO DEALER SHIP AND FOUND TRANSFER ASSEMBLY WAS EMPTY OF FLUID RIGHT FRONT AXLE SHAFT WAS FOUND TO BE SEIZED AND HAD TO BE TORCHED OUT. DEALERSHIP DID NOT CHARGE FOR THIS FAILURE, BUT ALSO WAS TOLD EVERYTHING WAS FIXED THOUGHT THE SHUDDERING WHEN TURNING WAS NORMAL ALSO, THERE HAS NEVER BEEN ANY WARNING OR CHECK ENGINE LIGHTS THAT CAME ON FOR THESE ISSUES ... .......( FOUND OUT THIS IS A COMMON TAIL SIGN OF TRANSMISSION FAILURE AFTER 86,353 AT DEALERSHIP) THE DEALERSHIP DIDN'T EVEN NOTIFY MY OF THIS AT 63,814. THEY SHOULD HAVE LOOKED AT TRANSMISSION SINCE TRANSFER CASE FAILURE? TOOK TO DEALERSHIP 86,353 WAS TOLD TRANSMISSION FAILURE, SLIPPING, SHUDDERING WHEN TURNING VEHICLE.- FOUND ONLINE CLASS ACTION SUIT TODAY , https://considertheconsumer.com/class-action-settlements/nissan-transmission-settlement-over-277-million-for-faulty-transmissions-in-nissan-pathfinder-rogue-infiniti-qx60 http://www.infinitiproblems.com/news/2016/qx60-cvt-lawsuit-nearly-settled/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457496March 20, 2022
STRUCTURE:BODY
While there is no specific incident, the hood latch does not open the hood of the car. I noticed this for the first time on 3/19/2022 when I tried to fill the car with windshield washer fluid. I'm also not confident that the hood is latched safely. Please advise!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457117March 17, 2022
ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM, POWER TRAIN
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not available. The contact had taken the vehicle to a dealer where it was left in their possession; the contact was given a loaner vehicle until the recall could be serviced. Months later, the contact received a call from the dealer that parts were now available and that her vehicle was repaired. Upon return of the vehicle, the contact stated that the original failure persisted and the vehicle was returned to the dealer. Once at the dealer, the vehicle was diagnosed with transmission failure and the contact was given an estimate for the repair. The manufacturer had been notified of the failure and verified that the recall was serviced and no additional assistance was offered. The vehicle was not repaired. The failure mileage was approximately 120,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457145March 17, 2022
ENGINE
The radiator cooling fan malfunctioned on Infinity QX60 model after 39000 miles on the odometer. Engine cooling mechanism fails that may result in overheat/engine failure or potential fire. It is a known defect on infinity qx60 and Nissan Pathfinders. It costs $1200 to replace the fan assembly. Infinity is aware of this defect/faulty part and will not recall to correct the defect and put the burden on consumers to spend over a thousand dollars to correct the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456964March 16, 2022
ENGINE, ELECTRICAL SYSTEM
I took it in for recall R21B4 to be reprogrammed and problem fixed. The problem still persist as I’m driving the vehicle loses all driving power which is dangerous while it has happened to me while driving on the express way. Infiniti is telling me i need to bring it back in to have my vehicle checked out and wants to charge me 186$ when the recall clearly states that the problem is the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456762March 15, 2022
ENGINE
The contact owns a 2015 Infinity QX60. The contact stated while driving 60 MPH, the vehicle started to stall. The contact pulled over and waited for about 30 minutes to restart the vehicle. The vehicle was started and driven back to the residence. The vehicle was then towed to the dealer to be diagnosed: however, no failure was found. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456813March 15, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Infiniti QX60. The contact stated while driving at 10 MPH and exiting the carwash, the brake pedal was depressed but failed to respond. The contact depressed the brake pedal all the way to the floorboard but it failed to respond. There were no warning lights illuminated. The vehicle drove on a curb and into bushes. The contact engaged the emergency brakes and the vehicle stopped. The contact pumped the brake pedal and it rose back. The contact sustained a headache, bleeding nose, pain on the shoulder and on right knee. The contact sought medical assistance. A police report was not filed. The vehicle was towed to a collision repair. The dealer was notified of the failure and informed the contact that her VIN was not included in NHTSA Campaign Number: 19V807000 (SERVICE BRAKES, HYDRAULIC). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,850.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11456827March 15, 2022
EXTERIOR LIGHTING
Moisture in headlight results in headlight shortage. Moisture in headlight is not a result of collision or damage. Per service bulletin Classification: EL03-031L Reference ITB03-051L, the headlight moisture issue is an ongoing issue for 2011-2019 Infiniti's all models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456277March 11, 2022
ELECTRICAL SYSTEM
The car does not start once it is parked, ignition is turned off and car is locked. The car requires a jump in order for it to start. Once it is jumped, the car has malfunction alerts, the battery light is lit in the vehicle and some features of the car do not work (i.e. lane assist, auto feature light is flashing, but when pressed nothing happens). My safety has been put at risk because the car could possibly shut off while I am driving, I could be stranded somewhere with my two young sons due to the car not starting. Once the car is shut off and locked, it does not restart. Luckily I have AAA and I have been able to get jumps 4 separate times over the past 2 weeks, but some are not that fortunate. I picked up the vehicle on February 14, 2022, so this should not be happening. I leased the vehicle from Kings Infiniti and have taken the car to them to get serviced every single time. The 1st time, the battery was changed because they thought that was the issue. The 2nd time, the telematics control unit was changed because they believed that was issue. The 3rd time, the battery was changed because they discovered the connection to the negative terminal in the battery would pop out causing the battery to discharge and the car would not start. Today, was the 4th time I took to vehicle in to Kings Infiniti and they kept it because they want to determine what is wrong. Also,when I brought my car in this morning, there was another person with the same 2022 QX60 experiencing the same problems as me and he purchased his car on Monday. Since I now know this problem is not solely my car, I want to inform you so Infiniti can be made aware of this major issue. No one should require a jump to start a brand new car. Something is happening once the car is turned off, locked and then attempted to re-start. In addition, when this happens, you need to press the "open door" button on the key to open the car because you are unable to open the door by simply touching the handle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454327February 27, 2022
POWER TRAIN
Shuttering/jerking of car during attempted acceleration after pulling out into street. Car would not accelerate properly. Could have caused rear end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453365February 22, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would jerk upon acceleration without warning. The contact had taken the vehicle to the dealer and was informed that the jerking was a normal vehicle since the vehicle was a hybrid. As the failure persisted, the contact went to the manufacturer's website and discovered that her vehicle had been placed under NHTSA Campaign Number: 21V774000(ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM); however, the parts for the repair were not available. The manufacturer was also notified of the recall and offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was unknown. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452705February 18, 2022
ENGINE
A few years ago, while in stop and start traffic on a hill, i experienced the hybrid engine and regular engine failure multiple times. Infiniti replaced my transmission. I have yet to recreate the same stop/start situation on a hill but have smelled the same smell of burning while in stop start traffic on a highway. Now infiniti has issues a recall for this very issue. I'm wondering what constitutes a "reasonable time" for infiniti to provide a solution as this is going on 6 months. I'm very concerned that my car is particularly vulnerable to this failure as it has occurred before. Yes, there was a warning that the hybrid system was overheating and then it died not much longer after the warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452076February 15, 2022
EXTERIOR LIGHTING
Arrived home, turned off engine while walking away from the car noticed the right front head light was off. after trying a few times to assess the problem, on 1/17/2022 took the car to the service department at South Motor Infiniti dealer (where car is always taken for maintenance). A few hours later, after they did a diagnostic report ($217.00) the Service Rep called us to get authorization to repair, the "BALLAST is fried must replace headlight", (cost $2,541.00 + tax) and recommended to repair the left front head light because it was very likely to fail also, another $2,541.00, we declined to do the work, simply cannot understand how can a light bulb may cost so much, is this logical? or maybe the original part was defective to begin with? Today I called Infiniti Consumer Affairs and they suggested to file a complain with your department, nothing they can do. My car was purchased brand new, Sept 2014, always properly maintained by the dealer, no accidents and driven less than 54,000 miles. I will appreciate if you can help me, any suggestions? Thank you very much,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450401February 4, 2022
ENGINE
2017 INFINIT QX60. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. THE CONSUMER STATED ON OCCASION, THE VEHICLE EXPERIENCED HESITATION WHEN DEPRESSING THE ACCELERATOR PEDAL FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449233January 28, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2014 INFINITI QX60. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE DEALER KNOWINGLY SOLD A VEHICLE THAT HAD AN OPEN RECALL, AND DID NOT HAVE A FIX. THE CONSUMER REQUESTED A LOANER VEHICLE UNTIL THE VEHICLE WAS REPAIRED. THE DEALER DECLINED. THE MANUFACTURER WAS CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448668January 24, 2022
UNKNOWN OR OTHER, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car engine suddenly shut off itself while I am driving in the middle of the road. The engine and the collision sensor lights were on, I had to fully stop the car and put it into "P" then restart the engine in order to go again. It was a heavy snowing day, I drove pretty slow about 20- 30 mph. It happened twice that day and one of the times I was stopped at the middle of an intersection. There were no warning lamps or any other symptoms at all, and my car still has fuel which the dealer can prove. It's extremely dangerous because my car just suddenly has to stop especially it was a snowing day. I got the car tolled to an Infiniti dealer the next day, they ran a check and did a test drive (was not snowing the next day) but they couldn't duplicate the problem, so they cannot fix anything. Contacted Infiniti Cooperate but they said if the dealer couldn't duplicate the problem, they cannot do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448562January 23, 2022
ENGINE
While driving the car the engine suddenly stopped completely and we rolled the car to the side of the road. Had this happened on the highway a bit earlier it could have been a major accident as it was snowing heavily and there were snow plows and semis at high speeds. For the next 15 min the car would start and engine would stop on trying to accelerate. After raising the engine in reverse the car stayed on and we were able to come home. (I found across similar experiences from other Infiniti owners online.) Note : at a little over 70K mile the car had an issue where the acceleration suddenly dropped while driving. Dealer told us the engine was shot and we had to replace the engine. The new current engine also had some instances of erratic acceleration but dealer said no issue was found on diagnostics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448229January 20, 2022
ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM
The contact owns a 2014 Infiniti QX60. The contact received a recall notification for NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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