Infiniti QX60 Complaints

627 consumer complaints on file.

#11491969November 2, 2022
ELECTRICAL SYSTEM
The windshield wipers quick working while in a rainstorm, more than once. They will stall out and then start again with up to a minute in between. The vehicle can be inspected before repairs. The safety of everyone in and outside the vehicle is compromised significantly, with visibility while driving on all roads and freeways. The vehicle is going into the dealer and there is a current recall affecting this vehicle. just not my VIN. No other inspections at this time. No warning signals of any kind. I am completely scared to drive it as it rains here often. The closest dealer is an hour away and I will have to drive it there. It has happened multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490763October 25, 2022
POWER TRAIN
Been having the transmission problem when try to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489232October 14, 2022
ELECTRICAL SYSTEM, AIR BAGS
To whom this may concern.My vehicle middle console is completely out.My Radio no longer powers on.The A/C runs continuously however I’m unable to control any functions including my defrosts.therefore as the weather is getting colder I’m not able to activate the defrost so my front window fogs up clearing my view I’m able to utilize my wipers wisely.Last for not least my ABS Air bag light comes on and then continues to flash throughout my commutes.I’m not understanding why am I being told that I’ll be the one responsible for the bill..This situation was and clearly is nothing to do with my actions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486872September 28, 2022
SUSPENSION
The contact owns a 2018 Infiniti QX60. The contact stated while driving 25 MPH and making a left turn, the contact stated that the rear of the vehicle was vibrating and shuddering. The contact stated that the vehicle failed to accelerate as needed. The vehicle was taken to the dealer and the contact stated that rear electric coupling needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486977September 28, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, VEHICLE SPEED CONTROL
FEB (sensors) display on our Infiniti QX 60 dashboard - this occurred within several months when we received the car. The car was inspected by their Infiniti Repair dealer and was told the problem was solved. It was not and the same issue appeared after several miles of driving. Reported to Consumer Affairs at Infiniti and was informed its an Infiniti Dealer issue. Further electronic defects occurred as I was not able to change gear from Park to Drive. Infiniti towed the car to their Dealer and purportedly they corrected. The same issue continued and placed several more calls to Infiniti Consumer affairs. Was told "we are sorry but we cant help you". Eventually brought this issue up to the highest level at Infiniti to [XXX] - head of Nissan North America. No action yet again - and was called by an assistant and thanked me for bringing it to his attention. informed Infiniti via email to [XXX] that it can be catastrophic at Front sensors are defective and do not function. I have video's and written correspondence to Infiniti. I am available for a Zoom call or can be contacted at [XXX]. Respectfully yours, [XXX] Brooklyn, NY INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486584September 27, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
The brakes will go to the floor on its own and won’t stop and almost rear ended vehicles or ran lights due to not being able to stop. The brake issue has been reproduced and noted on service records. I am a 100% disabled veteran that requires a mobility scooter for mobility and appointments. The other issue is the vehicle will loose power anywhere and anytime and has to be towed in by AAA to the Infiniti dealership every time and they say the issue cannot be reproduced and I have gone thru their complaint system and they are in the process of sending technicians to finally look at the vehicle. I am afraid if this car because the last time it happened it almost killed me because it just lost power and brakes on an Oklahoma interstate at around 70mph and had to coast to the right side service area to wait for AAA was almost rear ended twice in the process of getting to a safe area. My family and I are in danger anytime we drive this vehicle and have an extended Infiniti elite warranty thru manufacture. The vehicle in question is a 2015 Infiniti QX60 and was purchased in 10/16/2019 with 24555 miles on it and have had problems with car since day one. Please Please help we do not want to die. We have all recorded messages where Infiniti makes excuse after excuse after excuse to do anything about our safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486462September 26, 2022
POWER TRAIN
Vehicle loss power consistent with transmission failure on several different occassions. Repairs were may, yet failure continues to persist. Power was loss on the highway heading home in which stall traffic behind my vehicle, bearly escaping rear end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485531September 20, 2022
EXTERIOR LIGHTING:HEADLIGHTS
No incidents. Headlight has a blackout area in the left headlight. Dealership service department could not fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484764September 16, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
I put my car in Park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn’t out of my car and was able to stop it and push it harder into park. It was in park but for some reason it didn’t actually go into park electrically. It also wasn’t on a grade. My friend tried to stop the car but it was going too fast by the time he got to it. He did bush burn his knees and hit his back on the street when he fell. We have looked into reports and there have been issues with this model. I believe you should look into this farther. Someone could get hurt seriously if they haven’t already! I think there should be a recall to have the issue repaired so it doesn’t happen in the future. Thank you, [XXX] I have estimates but not able to download. Total was $10,000.00 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11484628September 15, 2022
POWER TRAIN
The contact owns a 2018 Infiniti QX60. The contact stated that while driving 40 MPH or at slower speeds, the All-Wheel Drive (AWD) failed to function as designed, causing the passenger’s side rear tire to spin. The contact stated that the vehicle was hesitating while attempting to accelerate. There were no warning lights illuminated. The contact took the vehicle to the dealer and was informed that the rear-end electric coupling needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure however, the vehicle was not covered under recall or TSB. The approximate failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484434September 14, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Vehicle keeps shutting off mid drive have to jump it to get it started. It runs ok for 1-2 days then dies again. Tested battery and checked alternator to no avail. The ac cooling fan goes up and down and draws a ton of power from the vehicle. All local mechanics can’t figure it out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484464September 14, 2022
POWER TRAIN, ENGINE
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving from a complete stop, the accelerator pedal was depressed and the vehicle started shuddering, jerking, and hesitated to respond. An unknown warning light was illuminated. The contact was able to continue driving however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the spark plugs and ignition coils needed to be replaced. The vehicle was not repaired and the failure persisted. The contact stated that on another occasion while driving and coming to a complete stop, the vehicle stalled. The vehicle was pushed to an independent mechanic who completed an unknown repair; however, the failure reoccurred. The vehicle was then taken to an independent mechanic where the sparks plugs and ignition coils were replaced. The failure reoccurred two weeks later. The contact later received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) and the vehicle was towed to the dealer where the recall repair was completed. Additionally, the dealer diagnosed that the CVT transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed back to the residence. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483633September 9, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2014 Infiniti QX60. The contact stated while driving 10 MPH and going uphill, the vehicle failed to accelerate as needed. The contact stated that after a while, the vehicle accelerated as needed. The vehicle was taken to the dealer and diagnosed with transmission failure. The vehicle was not repaired. The manufacture was contacted and stated that the Extended Warranty had expired and the vehicle could not be repaired under TSB: ITB1501e. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483725September 9, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2017 Infiniti QX60. The contact stated that he placed his grandson in the vehicle and the rear passenger’s side door shut closed. The contact attempted to open the door however, the door failed to open. The contact attempted to unlock the door by depressing the unlock button however, the door would not open. The contact also attempted to open the door from the inside of the vehicle and the door would not open. The vehicle was taken to the dealer and the mechanic stated that the door lock actuator was defective. The vehicle was not repaired. The manufacturer was contacted, and a voicemail message was left. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482763September 3, 2022
UNKNOWN OR OTHER, ENGINE, POWER TRAIN
I purchased my 2018 QX60 in 2021 at Competition Infiniti as a certified pre-own vehicle. I soon began to hear a rattling noise and the steering wheel would vibrate a little. I brought the vehicle back to the dealer several times with this complain and they keep telling me that their is nothing that the can do for me because that’s the way the vehicle is built. The noise as I was told is common in QX60 models and that I’m not the only person that has complained about it. I told him that I don’t expect for a $30,000+ Luxury vehicle to sound that. They also explained to me that it was something that was built in the vehicle to help with fuel efficiency. I think he called it a Droner or something like that. I love the look my vehicle but I hate driving my vehicle because of this noise. I filed a complaint with Infiniti consumer service as well, who instruct me to have the fail inspected by another Infiniti dealer to make sure the dealer is not refusing to fix the problem. I am disgusted that a vehicle that I purchased at an Infiniti dealer is sounding like this. If you can provide any help in this matter, it would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481919August 30, 2022
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
The car does not accelerate or accelerate with jerky motion. Occasionally, the vehicle disengaged out of drive mode and would not accelerate. There seems to be some transmission issues as the vehicles is making jerky movement upon acceleration. Almost cause accident on a turn as it could not move forward out of cross traffics!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481682August 29, 2022
SERVICE BRAKES, SEAT BELTS, FORWARD COLLISION AVOIDANCE: WARNINGS
Random loss of acceleration. Car wont move faster that 2mi/hr. When It occurs, I depress the gas pedal, the engine is silent Put car into neutral or Park and depress the gas pedal and the engine rev's as normal. This has happened several times and a few times while driving on busy highway and almost being hit from behind because vehicle eventually stops and won’t start back up. Brakes would also go to the floor which causes seat belt to snatch you back. My vehicle is unsafe and Infiniti consumer affairs won’t do anything about it. They only fixed the brake issue after a year and 1/2 of complaining about it a technician was pulling it in for ac repair and couldn’t stop. So they replaced all brakes and master cylinder and it still happens but less after brake job. Car will just stop accelerating on highway and so I pulled a carfax and discovered at 4900 miles cars computer had to be reprogrammed and transmission had to be serviced . It was sent to auction from the manufacturer not the dealership why? Car is dangerous for my family and I and will eventually kill all of us that are in it when one of these issues happen at the wrong place and time. Please please help us. Vehicle only has around 62000 miles and I purchased vehicle when it only had around 24000 miles in 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480678August 23, 2022
POWER TRAIN, ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The rear AWD electronic coupler is failing. It is available for inspection. How was your safety or the safety of others put at risk? If it completely fails, the car can become inoperable while driving at any time. I was also told by the dealer that the differential could damage the transmission over time. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealer had diagnosed this issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning or messages. There is grinding when turning at low speeds and when driving sometimes there is a "bump" at around 40 mph. This was first diagnosed by the dealer in 2020 and again in 2022. There was a recall of the rear electronic coupler for the same year, make and model but, Infiniti says that it did not apply to my VIN. The TSB is 12-072C. My research of this issue shows that this issue common for my make, model and year. Clearly, this issue affects many more VINs than, originally recalled. The recall for this issue should be expanded to include my vehicle and extended so that this very expensive repair can be made without cost to me. I purchased this car because, I wanted a safe and reliable car to transport my small children. These critical issues jeopardize the health and safety of my family every day. My car is no longer safe or reliable. Additional, in 2020, at the time that the electronic coupler failure was diagnosed, something related to the CVT was replaced because of a recall. This year, I had to have the the transmission replaced. I now wonder if that could have been related to the CVT issue. My catalytic converters also had to be replaced this year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480105August 19, 2022
POWER TRAIN
There is a judder / vibration when accelerating from a complete stop or trying to speed up from a lower speed. This has been happening in the last 2-3 years. It comes and goes. But this time, the judder is more pronounced or stronger, and would not go away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478648August 10, 2022
POWER TRAIN
July 2022 our 2014 Infiniti QX60 Hybrid at 59,000 miles started making this winding/grinding noise. We took it in and was told the transmission needs to be replaced on a car that is only driven under 7500K miles per year and is in otherwise perfect shape. There is an extended warranty for the non-hybrid models due to a class action suit. This is extremely dangerous and a very costly repair to the tune of $7,500. Infiniti is refusing to repair at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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