Infiniti QX60 Complaints

627 consumer complaints on file.

#11771982October 18, 2026
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
This occurred at two different times. I was making a turn after a stop and the steering wheel locked up after turning the wheel one full rotation. This occurred to doing a right turn and on another occasion doing a left turn. I had to jerk hard on the the steering wheel to free the steering wheel. The other issue is that my driver side mirror just started to move up and down while driving without a reason causing mirror to not be in the correct position when driving. I took it to the shop twice for the mirror and once for the steering where it is now and they told me it was ready and they could not find anything wrong with it. I told them this was a safety issue and could be very dangerous to drive especially the steering locking up. I asked did they check to see if it was a software update required or something and i was told they can't do a software update unless the find something as it need to be approved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771300October 15, 2026
SERVICE BRAKES
On March 30, 2026, INFINITI of Naperville performed a multi-point inspection (RO 114984) on my 2025 Infiniti QX60 at 10,507 miles and measured both rear brake pads at 6mm. On October 13, 2026, at 15,467 miles, the same dealership measured both rear brake pads at 3mm — 3mm of wear in approximately 4,960 miles, evenly on both sides. This wear rate is far faster than normal and will require rear pad replacement far sooner than the normal 30,000–50,000 mile service life. When I asked the dealership what would cause both rear pads to wear at this rate, they stated it was normal wear and declined to provide any explanation or diagnosis. I declined their $415 rear pad replacement and rotor resurfacing quote pending a root-cause diagnosis. Premature rear brake pad wear reduces rear braking capacity and, if pads wear to the backing plate, can increase stopping distance. This appears to be a pattern: NHTSA complaints ODI 11704103, 11727670, 11752870, 11725766, and 11740699 document the same premature rear brake wear on 2022–2025 QX60s, and a class action (Iwan v. Nissan North America, M.D. Tenn.) alleges the same defect on the platform-sharing Nissan Pathfinder. No crash, fire, injury, or warning lamp occurred
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770908October 13, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving my vehicle, it suddenly accelerated without my foot on the accelerator. The RPMs increased significantly, and the vehicle went to full throttle, accelerating rapidly without any input from me. I immediately attempted to stop the vehicle by pressing the brakes, but the vehicle continued accelerating. I also attempted to shift the vehicle into Park and Neutral, but it would not shift into either position. I was forced to turn off the engine while the vehicle was still moving in order to stop the incident. After the vehicle stopped, the steering wheel and brakes locked up. This was a frightening and extremely dangerous situation that could have resulted in a serious accident or injury. I reported this incident and expected the dealership to conduct a thorough investigation to determine what caused the vehicle to accelerate unexpectedly. It is a serious safety issue involving a vehicle that accelerated at full throttle without driver input. I have also having issued with the electrical with the screen flashing on and off the car stating the key is not detected when its in my hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770035October 9, 2026
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The turbo does not kick in and caused the vehicle to not accelerate as needed when initially pulling out in traffic. Infiniti has a software update but they are charging owners to do it stating it is not a safety update but a performance update. This delay in shifting almost cause my vehicle to be hit because the car would not shift out of first gear. This also is not considered a warranty item to them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769591October 7, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2019 Infiniti QX60, VIN [XXX]. Dealer installed a Pass Time kill switch with the factory brake pedal wire cut in half and routed through the box. Pass Time's own install guide says to wire it to the starter and NEVER to any other circuit. If that box glitches, you lose brake lights and the brake signal to the car's computer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768827October 4, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I purchased this car early this year and have had continued electrical and engine problems. I had taken this car to the dealership in a matter of 3 times in one month for the same issue. This car has engine malfunction, resulting laced engine gaskets as well as exhaust system malfunction. Intake manifold removed and replaced and the vehicle continued to have misfire. The vehicle would not go over the speed of 40 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768297October 1, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2024 Infiniti QX60. The contact stated that while driving 5 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The transmission independently shifted to neutral and the engine seized. The contact stated that the failure occurred while attempting to cross a major intersection. The vehicle was towed to the residence. The dealer was contacted by phone and made aware of the failure. The vehicle was later towed to the dealer and was diagnosed with low-pressure fuel pump and assembly failure. The contact was informed that the low-pressure fuel pump and assembly needed to be replaced. The contact was informed that the parts were ordered and were on back order. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767969September 30, 2026
SEATS
am filing this complaint regarding a serious safety incident involving my leased 2025 INFINITI QX60 and INFINITI’s response to the incident. While the vehicle was parked, the second-row seat was being manually operated when a child’s foot became trapped within the seat mechanism. The child’s foot could not be released despite repeated attempts. The child remained trapped for approximately one hour, and 911 was called for assistance. Emergency responders ultimately had to remove/dismantle the second-row seat in order to free the child. The child required medical evaluation and treatment following the incident, resulting in medical expenses. The emergency rescue also left the vehicle’s seat damaged and in need of repair. The incident was reported to INFINITI because of our concern that a child was able to become trapped in the seat mechanism during its operation. INFINITI subsequently arranged for the vehicle to be inspected. Following its investigation, INFINITI informed us that it did not believe the vehicle or seat had malfunctioned and, based on that conclusion, declined to provide any financial assistance. Our concern, however, is not limited to whether INFINITI considers the seat to have mechanically “malfunctioned.” If the seat operated as INFINITI says it was designed to operate, we believe that raises an important safety question as to how a child’s foot could become trapped so severely that emergency responders had to remove the seat to free the child. We were not aware of a risk that operation of the second-row seat could result in this type of entrapment, nor were we provided with a clear or conspicuous warning that alerted us to this specific danger before the incident. We are asking that this matter be reviewed as a potential vehicle safety and consumer issue. We would also like INFINITI to address the actual circumstances of the incident and the adequacy of the warnings and safeguards associated with the second-row seat, rather than limiting its
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11767459September 28, 2026
POWER TRAIN, VEHICLE SPEED CONTROL
While driving, vehicle displays Engine Malfunction warning and loses propulsion/ability to accelerate. Vehicle remains electrically powered. Restarting the vehicle may temporarily restore limited drivability. This has occurred four times despite manufacturer-authorized repairs. The ECM was replaced after a prior occurrence and the same failure subsequently recurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767205September 27, 2026
ENGINE
1. Transmission 2. My safety was put at risk on my 3rd incident when I was making left turn and almost was rear-ended because my vehicle went from Drive mode to Neutral mode. It was scary moment. 3. Reached out to the dealer once the 2nd incident happened. Service Advisor was not aware of any issues as of now (9/25/2026). 4. Vehicle will be inspect it Monday 9/28/2026. 5. No warning, no lamps or symptoms. First incident happened on Thursday 9/24/2026 in the morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766801September 24, 2026
ELECTRICAL SYSTEM, POWER TRAIN
At the end of XXX I noticed that my 2019 Infiniti QX60 was starting to jerk when I accelerated. At first it was an intermittent jerking but on or about XXX it was happening more often. I took my vehicle in that day to get the oil changed and mentioned the problem to the manager at the shop. When the mechanic did a scanned diagnostic test on it he said it was a fuel pump problem and he recommended I get the fuel pump replaced. The shop completed the fuel pump replacement on XXX but when I picked up the vehicle it was still jerking. I called the shop when I got home and conveyed that the problem still existed. I took the vehicle back to the shop on XXX and after sharing this information with the manager and mechanic: [XXX] the manager called me back later in the day and said the error codes from the YouTube video I shared with them surprisingly show up on the next diagnostic scan! I picked up my vehicle that afternoon but couldn’t speak to either one of them because they left before I arrived. They asked me to wait an hour before picking up the vehicle so “the fluid could thicken up”! I have since emailed the manager about them guaranteeing their work because they misdiagnosed the problem. I paid approximately $1125 to replace the fuel pump and my CVT transmission went out when I was driving home after picking up the vehicle on XXX.I have about 142K+ miles on the vehicle. I get my oil changed when directed but have dealt with an oil leak in the past and had an electrical problem about six months ago. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765345September 18, 2026
ENGINE
I was in the car with my children picking them up from school on a main road and my car just shutdown and refused to start without warning and or notice- I was next to a gas station and rolled myself into the lot to wait for a AAA tow truck to bring back to the dealership. It will not turn on and the engine will not start- This is a dangerous situation espcially with kids on the car and if on a highway i would have been stranded in on coming traffic with a [XXX] and [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765426September 18, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2026 QX60.. multiple dash lights came on at once. AWD disabled, Anti lock brakes disabled, parking sensors disabled, check engine light. Dealership was unable to find a problem and chocked it up to a sensor. 2nd trip to shop was a failure to start, road service came out and said the battery was fine. Vehicle was towed to dealership. 2 trips to shop on a new vehicle that’s 10 weeks old. Dealership has no answers for either problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764744September 16, 2026
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
On XXX, at approximately 7:30–7:50 a.m., the driver was traveling northbound on the [XXX] in [XXX] during heavy rain. While the vehicle was moving, it unexpectedly began steering or correcting its direction without the driver intending it to do so. At approximately the same time, the vehicle lost acceleration and the brakes did not respond normally. The driver attempted to stabilize and regain control of the vehicle, but the vehicle continued losing speed and could not be controlled normally. This created an immediate risk of being struck from behind while traveling in the express lanes. The vehicle ultimately collided with the express-lane concrete barrier. No other vehicle was involved. The airbags did not deploy. Police responded to the crash and a police report was created. Medical evaluation was obtained at an emergency room following the incident because of pain after the collision. The vehicle was towed to a collision repair center and remains available for inspection. The insurance company has inspected the collision damage and prepared a repair estimate. The incident was reported to the manufacturer’s Consumer Affairs department. The manufacturer stated that the vehicle’s behavior was “expected” or normal and stated that the airbags may not have deployed because the impact did not meet the required threshold. However, the manufacturer has not provided a complete technical inspection report explaining the unexpected steering intervention, loss of acceleration, and abnormal braking response that occurred before the collision. The driver does not recall receiving a warning that adequately explained these problems before the vehicle became difficult to control. The exact component or electronic system responsible is currently unknown. I am requesting that NHTSA review the steering, braking, speed-control, driver-assistance, and electronic systems as a potential safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11762659September 8, 2026
STEERING, ENGINE
Vehicle power steering and "PS" light, check engine light, and master warning light came on. Got it to Auto Zone for diagnostic tag and report says power steering needs to be replaced. There is a build up and the liquid is not going where it should, it is backing up and over flowing. Suggested to take the vehicle to the dealer there may be a recall because he's seen approximately 20 vehicles same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762891September 8, 2026
POWER TRAIN
While traveling at 75 mph(speed limit) on the interstate, the vehicle's CVT transmission suffered a catastrophic failure and suddenly lost all power/acceleration, dropping into a low-gear limp mode. No engine light appeared until after we parked. This caused an immediate and dangerous drop in speed in high-speed busy traffic, nearly causing a severe multi-vehicle collision. We put our hazards on and continued at about 20 mph until the first exit nearly a mile away. This happened during mountain interstate driving with large distances between towns where most have no dealerships. We were able to get to a mechanic/gas station just off of the exit who ran the codes and told us that the transmission will have to be replaced and he had no means of doing it as well as any other location with in about 150 miles. I had the vehicle towed to the closest Infiniti dealer at a cost of $1,015. Was then told that a replacement would be needed at over $9500. This is a luxury brand (Infiniti) and is only a 2020 QX 60 with 72,000 miles. Warranty was until 70,000. Definitely by any measure a premature defect. Told by service advisor that CVTs are a real problem in the QX 60s due to not being able to handle the weight. 2022 and younger no longer use CVT. Infiniti extended warranties on the same car from 2015-2018 years and currently 2019-21 in a lawsuit Ross vs Nissan North America. Traveling with an [XXX] mother, myself and wife. Luckily we were not stranded in the middle of nowhere. Trying to geta goodwill from Infiniti but they are not considering the perfect maintenance records, timely transmission fluid services and all work being done at the Infiniti dealer previously. I had brought up concerns about the transition from park to drive seeming delayed in engagement multiple times over my 3 year ownership of the vehicle and was never fixed or seriously looked beginning at one month of my ownership and the 59,000 transmission fluid exchange service. Never an engine light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761831September 3, 2026
SUSPENSION, WHEELS, SERVICE BRAKES
I would like to place a complaint do to major safety concerns to my vehicle. The dealership where I purchased the vehicle is giving the wrong around. The warranty that they gave was there choice. The contract to the vehicle had major fraud issues, however, my financing is with Lend Buzz, they have same documents, the dealership says warranty ended 8-20-2026, myself and financing company didn't receive any documents, now vehicle has major mechanical problems. I am a victim of car purchase contract fraud. The dealership says come in nothing gets done. The dealership is Westchester Toyota 2167 Central Park Avenue, Yonkers NY 10701. I need to speak to a Mr. Rod Solis, General Sales Manager, being blocked internally, within dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761862September 3, 2026
ELECTRICAL SYSTEM
I was in drive and stopped to make a left hand turn. When it was my turn to go, I pressed on the gas and did not move, so I looked over at the gear shift and it switched itself into Neutral from Drive, by itself. I did not touch it or bump it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759843August 26, 2026
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, UNKNOWN OR OTHER
The liftgate is not merely a matter of inconvenience. Its repeated failure directly interferes with my ability to enter, exit, and safely use the vehicle. I am concerned that the liftgate could also fail during an emergency or close, latch, or operate unpredictably. Right after we first bought the vehicle, we brought it in due to the hatch not opening, approx. Aug. 2024. They said to shove a screwdriver into the hatch to get it working again. It's also listed in their vehicle booklet that is given to you when you buy the SUV. That doesn't mean there is a recall but it's pretty darn close. They want me to wiggle into the back of the vehicle and jam a screwdriver into who knows where. I would love to see them do this without upper body strength and non-working legs. The vehicle has also experienced additional problems, including malfunctioning alarms, electrical issues, and other recurring defects. I have something called vehicle assist, it doesn't work. Alarms are supposed to go off if you leave your lane and pull you back into your original lane. No, you drift accross three lanes. Some problems have returned after attempted repairs. The vehicle has reportedly been presented for repair approximately three times and has been unavailable or out of service for an extraordinary amount of time, approximately 300 plus days in total. Today my caretaker was to take me to a VA and to the pharmacy to get my meds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757753August 18, 2026
STRUCTURE:BODY
On August 8, 2026 at around 10:18am, while driving at a speed of approximately 40mph, my sunroof spontaneously exploded outwards without any external impact. The tempered glass suffered a sudden structural failure and burst outward while driving, without any external rock strike or road debris collision. I have photographic evidence showing the glass coned upward and outward confirming severe pressure or manufacturing anomaly. The glass debris flew to other lanes. Witnesses who checked on us after we stopped stated they saw the external explosion outward as well as the glass debris flying on other lanes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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