Infiniti Q50 Service Bulletins
457 manufacturer communications on file.
- August 25, 2017•Document ID: 10117391Service Bulletin/Repair InstructionsAIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
- Mfr Comm. #:
- ITB17-030b
- Date Added:
- September 14, 2017
- Manufacturer:
- INFINITI
Summary2014-2016 Q50; OCCUPANT CLASSIFICATION SYSTEM RETROFIT This bulletin has been amended. Pages 20 and 22 have been revised. No other changes have been made. Please discard all previous versions of this bulletin.
Associated Products (3)Associated Documents - August 21, 2017•Document ID: 10117392Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
- Mfr Comm. #:
- ITB17-042a
- Date Added:
- September 14, 2017
- Manufacturer:
- INFINITI
SummaryINFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (55)2018 Infiniti Q502018 Infiniti Q702018 Infiniti QX302017 Infiniti Q502017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX60+ 35 moreAssociated Documents - August 16, 2017•Document ID: 10117386Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- ITB17-002b
- Date Added:
- September 14, 2017
- Manufacturer:
- INFINITI
SummaryINFINITI; OIL LEAKING AROUND VALVE TIMING CONTROL SOLENOID VALVE This bulletin has been amended. The PARTS INFORMATION section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (9)Associated Documents - August 10, 2017•Document ID: 10117390Service Bulletin/Repair InstructionsAIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
- Mfr Comm. #:
- ITB17-030a
- Date Added:
- September 14, 2017
- Manufacturer:
- INFINITI
Summary2014-2016 Q50; OCCUPANT CLASSIFICATION SYSTEM RETROFIT This bulletin has been amended. The CLAIMS INFORMATION section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (3)Associated Documents - July 26, 2017•Document ID: 10119214Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- ITB17-036a
- Date Added:
- October 15, 2017
- Manufacturer:
- INFINITI
Summary2016-2017 Q50 AND 2017 Q60; ENGINE STOPS RUNNING, MIL ON WITH DTC STORED This bulletin has been superseded by ITB17-044. VOLUNTARY SAFETY RECALL CAMPAIGN 2016-2017 Q50 AND 2017 Q60 WITH 2.0L TURBO ENGINE; FUEL PUMP CONTROL MODULE Please discard previous versions of this bulletin.
Associated Products (3)Associated Documents - July 19, 2017•Document ID: 10119212Service Bulletin/Repair InstructionsSTRUCTURE:BODY:TRUNK LID
- Mfr Comm. #:
- ITB16-021a
- Date Added:
- October 15, 2017
- Manufacturer:
- INFINITI
SummaryTHEFT ALARM SOUNDS WHEN VEHICLE IS LOCKED, UNLOCKED, OR DOOR/TRUNK OPENED This bulletin has been amended. The APPLIED VEHICLES and PARTS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (6)Associated Documents - July 14, 2017•Document ID: 10120571Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- P7331
- Date Added:
- October 25, 2017
- Manufacturer:
- INFINITI
SummaryDisabling the 2G TCU Voluntary Service Campaign ***** Campaign Summary ***** Infiniti is conducting a Voluntary Service Campaign to disable (turn off) the 2G Telematics Control Unit (?2G TCU?). The subject QX56/QX80, JX35/QX60, M37/M56/Q70, and 2014-15 Q50 vehicles are equipped with Continental GEN1 TCU devices transmitting at 2/2.5G (GSM/GPRS/UMTS) frequencies and are designed to work with 2G cellular service. The 2G cellular service is no longer active in the United States. The subject 2G TCUs are no longer connected to telematics services and no longer perform any function in the affected vehicles. This campaign is being performed out of an abundance of caution to help safeguard against potential cybersecurity issues. - All eligible vehicles that enter the service department for any reason should have the subject 2G TCU deactivated. This campaign will be performed at no charge to the client for parts and labor. - Vehicles that have been upgraded to 3G TCUs are not subject to this campaign. - For clients interested in the 3G TCU upgrade as opposed to deactivation, please refer to ITB17-007 (PC451, PC452, or PC454)
Associated Products (14)Associated Documents - July 13, 2017•Document ID: 10119216Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- ITB17-041
- Date Added:
- October 15, 2017
- Manufacturer:
- INFINITI
SummaryVOLUNTARY SERVICE CAMPAIGN INFINITI; 2G TELEMATICS HARDWARE DEACTIVATION INTRODUCTION Infiniti is conducting a Voluntary Service Campaign (in the U.S. ONLY) on certain specific 2013-2016 Infiniti vehicles equipped with 2G Telematics Hardware to disable the 2G Telematics Control Unit (TCU). The 2G cellular service is no longer active in the United States and the subject TCUs are no longer connected to telematics services (Infiniti ConnectTM) and no longer perform any function in the affected vehicles. This campaign is being performed out of abundance of caution to help prevent potential cybersecurity issues. - Applied vehicles equipped with the 2G Telematics Control Unit (TCU) that enter the service department for any reason should have the subject TCU deactivated. This campaign will be performed at no charge to the customer for parts or labor. - For customers interested in the TCU update as opposed to deactivation, please refer to ITB17-007. IDENTIFICATION NUMBER Infiniti has assigned identification number P7331 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a retailer?s inventory.
Associated Products (14)Associated Documents - July 7, 2017•Document ID: 10119210Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Mfr Comm. #:
- ITB09-015h
- Date Added:
- October 15, 2017
- Manufacturer:
- INFINITI
Summary12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
Associated Products (219)2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 moreAssociated Documents - June 20, 2017•Document ID: 10116291Service Bulletin/Repair InstructionsSTRUCTURE:BODY:DOOR; ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
- Mfr Comm. #:
- ITB17-039
- Date Added:
- August 25, 2017
- Manufacturer:
- INFINITI
SummaryINTERIOR LAMPS INOPERATIVE IF YOU CONFIRM The interior lamps are inoperative (including map lamps, 2nd row personal lamps, door panel step lamps, and trunk lamps). NOTE: If this issue should occur, the outside door handle lamps will also be inoperative. ACTION 1. Set the parking brake. 2. Pull out the extended storage switch/fuse to the ?inventory/storage? position. 3. Start the engine. 4. Confirm the interior lamps are now working correctly. 5. Push in the extended storage switch/fuse to the ?customer delivery? position. NOTE: If the above steps do not resolve the issue, refer to the Electronic Service Manual (ESM) for further diagnostic and repair information.
Associated Products (4)Associated Documents - April 11, 2017•Document ID: 10109231Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- ITB17-002a
- Date Added:
- August 1, 2017
- Manufacturer:
- INFINITI
SummaryINFINITI; OIL LEAKING AROUND VALVE TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. This bulletin has been amended. The Title has been changed. The PARTS INFORMATION and CLAIMS INFORMATION sections have been amended. Discard previous versions of this bulletin.
Associated Products (8)Associated Documents - April 10, 2017•Document ID: 10109233Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- ITB17-015
- Date Added:
- August 1, 2017
- Manufacturer:
- INFINITI
SummaryNAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED IF YOU CONFIRM The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation system software using the DVD shown on page 2.
Associated Products (54)2017 Infiniti Q702017 Infiniti QX502017 Infiniti QX702017 Infiniti QX802016 Infiniti Q702016 Infiniti QX502016 Infiniti QX702016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702015 Infiniti QX802014 Infiniti Q502014 Infiniti Q602014 Infiniti Q702014 Infiniti QX50+ 34 moreAssociated Documents - April 4, 2017•Document ID: 10109235Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- ITB17-030
- Date Added:
- August 1, 2017
- Manufacturer:
- INFINITI
Summary2014-2016 Q50; OCCUPANT CLASSIFICATION SYSTEM RETROFIT SERVICE INFORMATION The information in this bulletin is provided for customers who have concerns with their vehicle's Occupant Classification System (OCS) operation after all campaigns have been completed. Follow the steps in this bulletin to determine if this OCS retrofit procedure is applicable to the vehicle you are working on.
Associated Products (3)Associated Documents - March 20, 2017•Document ID: 10109195Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
- Mfr Comm. #:
- ITB17-026
- Date Added:
- August 1, 2017
- Manufacturer:
- INFINITI
SummaryINFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.
Associated Products (104)2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX602017 Infiniti QX702016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX702016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702015 Infiniti QX802014 Infiniti Q50+ 84 moreAssociated Documents - March 7, 2017•Document ID: 10109193Service Bulletin/Repair InstructionsSUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT; SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
- Mfr Comm. #:
- ITB17-018
- Date Added:
- August 1, 2017
- Manufacturer:
- INFINITI
SummaryBALL JOINT AXIAL END PLAY PROCEDURE SERVICE INFORMATION When working on the front suspension, use the updated service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.
Associated Products (81)2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX502017 Infiniti QX702017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX702016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX702015 Infiniti QX802014 Infiniti Q502014 Infiniti Q60+ 61 moreAssociated Documents - March 6, 2017•Document ID: 10109192Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; ENGINE
- Mfr Comm. #:
- ITB17-017
- Date Added:
- August 1, 2017
- Manufacturer:
- INFINITI
SummaryMIL ON WITH DTC P0101, P010B, AND/OR P0106 This bulletin applies only to vehicles equipped with a V6 twin turbo engine. IF YOU CONFIRM The MIL is ON with one or more of the following DTCs stored: - P0101 (MAF SEN/CIRCUIT-B1) - P010B (MAF SEN/CIRCUIT-B2) - P0106 (ABSL PRES SEN/CIRC) and There are no drivability issues. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM.
Associated Products (3)Associated Documents - February 17, 2017•Document ID: 10109183Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- REVISION 3-PC451
- Date Added:
- August 1, 2017
- Manufacturer:
- INFINITI
Summary2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from January 3, 2017 has been revised to include: - Campaign repair bulletin, ITB17-007 has been developed and is now available on NNAnet, and ASIST. Please discard earlier versions of this bulletin.
Associated Products (15)Associated Documents - February 16, 2017•Document ID: 10120545Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- ITB17-007
- Date Added:
- October 25, 2017
- Manufacturer:
- INFINITI
SummaryCLIENT SATISFACTION INITIATIVE 2G TELEMATICS HARDWARE REPLACEMENT This bulletin applies to vehcile equipped with navigation systems only. SERVICE INFORMATION On February 26, 2016 Infiniti announced that it was sending a reminder notification to clients affected by AT&T?s planned discontinuation of the 2G cellular network. In June 2016, Infiniti communicated instructions to retailers to update new vehicles in their inventory with 3G compatible telematics control units. At this time, Infiniti is beginning the process of making 3G compatible hardware available to owners of affected vehicles as identified above. This upgrade may require an owner to make a co-payment in order to receive the 3G hardware update. Please refer to the Claims Information below to determine if an owner co-pay is required. This client satisfaction initiative includes both the hardware upgrade and a complimentary one-year subscription to Infiniti Connection Plus telematics service; this does not apply to PC454 (see page 2 for details). You MUST use Service Comm to confirm bulletin Applicability. NOTE: - Vehicle eligibility will be viewed on the second page of Service Comm. This activity is not displayed on the main page of Service Comm because it is optional for customers to participate. - Vehicles without Navigation are ineligible as they are not equipped with TCUs. Retailer?s Responsibility It is the retailer?s responsibility to check SERVICE COMM using the appropriate Service Comm I.D. for the status on each vehicle falling within the range of this client satisfaction initiative which for any reason enters the service department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.
Associated Products (16)Associated Documents - February 7, 2017•Document ID: 10119182Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- ITB16-044a
- Date Added:
- October 15, 2017
- Manufacturer:
- INFINITI
Summary2016-2017 Q50, 2017 Q60, AND 2017 QX30 WITH 2.0L TURBO ENGINE; CARTRIDGE-STYLE OIL FILTER This bulletin applies only to vehicles equipped with 2.0L Turbo Engine. This bulletin has been amended. Information about how to remove a stuck oil filter from the filter housing has been added. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (4)Associated Documents - February 3, 2017•Document ID: 10119183Service Bulletin/Repair InstructionsSERVICE BRAKES, AIR:SUPPLY:COMPRESSOR
- Mfr Comm. #:
- ITB17-004
- Date Added:
- October 15, 2017
- Manufacturer:
- INFINITI
Summary2016 Q50 AND 2017 Q60; ACCESSORY DRIVE BELT NOISY OR HAS COME OFF IF YOU CONFIRM The accessory drive belt is noisy. Or The accessory drive belt has come off of the idler pulley. ACTION - If the accessory drive belt is currently only noisy, check it?s alignment with the procedure starting on page 3. - If the accessory drive belt has come off of the idler pulley, first repair the accessory drive belt and any collateral damage caused by the belt, and then Proceed to Re-align A/C Compressor on page 6. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.
Associated Products (2)Associated Documents