The Steering Assembly is faulty in the vehicle. I purchase this vehicle as a used Certified preowned vehicle from Hart Infinity in Connecticut. I looked at several one year old Infiniti's as I had an accident in my 2019 and it was totaled. As I was looking, I notices that several of the vehicles had curb rash on the front rims as well as the one I purchased. After I bought mine in July 2024 I noticed that on uneven pavement the vehicle would pull left and right an I had to fight the steering wheel to keep the car in my lane. My safety was at risk because if I didn't maintain control I could crash into someone. I did some research on some sites and there was several people talking about the same issue. Some thought it was the run flat tires. I replaced my tires and still had the problem. Others thought it was the sway bar. I replaced mine with an after market to try to fix and that didn't fix it either. So then I went to the dealership and they checked it and did an alignment. It didn't fix the problem. After doing more research I found that a lot of people was having this issue. Since I had the rim rash on the rim when I purchase I thought maybe someone had an accident and something else was wrong like the lower control arm. I took it back again to another dealer and they said the control arm was fine and that I they did an alignment. I told them that it wasn't the issue that they did that last time and asked them to keep looking. They service rep said he talked to his head mechanic and he said that he just fixed that issue on another car and it was the steering assembly. Now the dealership is trying to charge me $5000 to repair the steering assembly and it was an issue with the car from purchase. After doing more research I found that they had issues with the steering assembly in previous models and there have been recalls. Please hold Infiniti responsible for putting people safety in jeopardy. They should repair a major flaw with there vehicle.
No injuries · No fire · No crash
I am reporting a potential safety defect involving my leased 2023 Infiniti Q50, VIN [XXX]. In 2024, I brought the vehicle to the dealership because the passenger seatbelt warning activated even when the passenger seat was unoccupied. I was told the condition was caused by objects triggering the passenger seat sensor, and no further repair was performed. On XXX, I returned to the dealership for a routine oil change and again reported that the seatbelt warning problem was continuing. I was initially informed that a component in the passenger seat required replacement and that the defect affected the passenger-side airbag system. I was later informed by the dealership that the defect affects both airbags, not only the passenger-side airbag. The dealership advised that the required replacement part must come from Japan. As of XXX, the part has not arrived, the repair has not been completed, and the vehicle remains awaiting the necessary part. My concern is that the airbags may have been inoperative or compromised for an extended period after I first reported the related warning issue in 2024. My wife and daughter drove and rode in this vehicle believing its safety systems were functioning properly. Had the vehicle been involved in a collision, they could have faced a substantially increased risk of serious injury. I am submitting this complaint so NHTSA can investigate whether this is an isolated defect, a dealer diagnostic failure, or part of a broader safety problem affecting other 2023 Infiniti Q50 vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
steering feels loose and jumpy. dealer said it was mis-aligned, but that didnt fix the issue. car feels disconnected from road at times and making it hard to keep straight.
No injuries · No fire · No crash
The contact owns a 2021 Infinity Q50. The contact stated that the vehicle was recently purchased from a dealer. When the vehicle was purchased, the tires were replaced. The vehicle was later taken to the dealer for maintenance, and while at the dealer, the contact was informed that there were nails in the tires and that the tires needed to be replaced. The contact checked the sticker on the door panel for the tire information. The contact stated that the sticker indicated that the wheels were 18-inch rims. The vehicle was taken to the dealer to install the new tires, and the contact was informed that the rims on the vehicle were 17-inch rims. The vehicle was purchased at a CarMax dealer, and the contact asked why the 17-inch rims on the vehicle. The contact was informed that the ride would be better with the 17-inch rims and tires. The rims were not replaced. The manufacturer was not notified of the issue. The failure mileage was approximately 44,000.
No injuries · No fire · No crash
While driving my vehicle on 12/06/2025, a wheel separated from the vehicle at the knuckle/ball joint area. This resulted in an immediate loss of safe operation and required the vehicle to be taken out of service. The failure involved the wheel/suspension/steering assembly. This event created a serious safety risk, as loss of a wheel while in operation can cause loss of control and endanger the driver, and other motorists. The vehicle became unsafe to drive and has not been operated since the incident. The vehicle has not been repaired. It remains available for inspection and is currently being held at an authorized dealership. No teardown or repairs have been performed. The issue has not been reproduced because the vehicle has not been driven since the failure. The failure has not yet been confirmed through repair, as no repairs or disassembly have been authorized. The manufacturer has been notified. No inspection or written findings have been provided by the manufacturer to date. Insurance representatives and dealership personnel are aware of the incident, but no corrective action has been taken. There were no known warning lights, messages, or abnormal symptoms immediately prior to the failure. The wheel separation occurred suddenly without prior indication.