Infiniti Q50 Service Bulletins

457 manufacturer communications on file.

• August 17, 2018•Document ID: 10145052

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

  Mfr Comm. #:

  Revision 1-IEVAP

  Date Added:

  October 1, 2018

  Manufacturer:

  INFINITI

  Summary

  OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty

  Associated Products (151)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX702016 Infiniti QX802015 Infiniti G372015 Infiniti Q402015 Infiniti Q502015 Infiniti Q60+ 131 more
  Associated Documents

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• August 16, 2018•Document ID: 10144496

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  ITB17-026a

  Date Added:

  September 17, 2018

  Manufacturer:

  INFINITI

  Summary

  INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL IF CUSTOMER REPORTS: Customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.

  Associated Products (114)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX602017 Infiniti QX702016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX702016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702015 Infiniti QX802014 Infiniti Q50+ 94 more
  Associated Documents

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• August 15, 2018•Document ID: 10144495

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  ITB13-044f

  Date Added:

  September 17, 2018

  Manufacturer:

  INFINITI

  Summary

  ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years, and the Service Procedure has been updated. Please discard previous versions of this bulletin.

  Associated Products (65)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q70+ 45 more
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• August 10, 2018•Document ID: 10144498

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  ITB17-059a

  Date Added:

  September 17, 2018

  Manufacturer:

  INFINITI

  Summary

  2015 ? 2016 Q50 AND Q50 HYBRID; FRONT SEAT VIBRATION This bulletin has been amended. APPLIED VEHICLES has been updated. More information has been added to IF YOU CONFIRM. No other changes have been made. Discard all previous versions of this bulletin.

  Associated Products (2)

  2016 Infiniti Q502015 Infiniti Q50
  Associated Documents

  • DownloadMC-10144498-0001.pdf↗
• July 12, 2018•Document ID: 10143810

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  P8314

  Date Added:

  August 20, 2018

  Manufacturer:

  INFINITI

  Summary

  CAMPAIGN BULLETIN Fuel Hose Voluntary Service Campaign This bulletin applies only to vehicles equipped with a M274 2.0L engine. ***** Retailer Announcement ***** INFINITI is conducting a Voluntary Service Campaign to replace the low-pressure fuel hose on 15,617 specific MY2016-18 INFINITI Q50 (V37) and MY2017-18 INFINITI Q60 (CV37) vehicles equipped with M274 2.0L engines. The low-pressure fuel hose connected to the fuel pump may not meet INFINITI design specifications. As a result, a small amount of fuel may seep out at the clamped portion under cold temperature and cold engine conditions leading to a detectable fuel smell. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this service action using Service Comm or DBS National Service History ? Open Campaign I.D. P8314 - New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for service action applicability. 2. Retailers should use campaign bulletin ITB18-024 to replace the low-pressure fuel hose on affected vehicles. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.

  Associated Products (5)

  2018 Infiniti Q502018 Infiniti Q602017 Infiniti Q502017 Infiniti Q602016 Infiniti Q50
  Associated Documents

  • DownloadMC-10143810-0001.pdf↗
• July 10, 2018•Document ID: 10143818

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  ITB18-024

  Date Added:

  August 20, 2018

  Manufacturer:

  INFINITI

  Summary

  VOLUNTARY SERVICE CAMPAIGN Q50 AND Q60 WITH 2.0L ENGINE; LOW PRESSURE FUEL LINE This bulletin applies only to vehicles equipped with a 2.0L Turbo Gasoline Engine. INTRODUCTION Infiniti is conducting this voluntary service campaign on certain specific model year 2016-2018 Q50 and 2017-2018 Q60 vehicles equipped with the 2.0L turbo gasoline engine to replace the low pressure fuel line. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number P8314 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This include vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.

  Associated Products (5)

  2018 Infiniti Q502018 Infiniti Q602017 Infiniti Q502017 Infiniti Q602016 Infiniti Q50
  Associated Documents

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• June 29, 2018•Document ID: 10144486

  Service Bulletin/Repair Instructions
  EQUIPMENT; EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  ITB18-023

  Date Added:

  September 17, 2018

  Manufacturer:

  INFINITI

  Summary

  2018 Q50, Q50 HYBRID, AND Q60; POI DOES NOT DISPLAY AFTER VOICE MENU CALL IF YOU CONFIRM Using the Infiniti InTouch Services Voice Menu, Destination Assistance does not download Point Of Interest (POI) successfully. NOTE: The lower screen will then display the error message in Figure 1. ACTION Manually configure MULTI AV using CONSULT-III plus (C-III plus).

  Associated Products (3)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q70
  Associated Documents

  • DownloadMC-10144486-0001.pdf↗
• June 28, 2018•Document ID: 10144485

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ENGINE

  Mfr Comm. #:

  ITB18-022

  Date Added:

  September 17, 2018

  Manufacturer:

  INFINITI

  Summary

  2014 ? 2017 Q50 HYBRID; ENGINE STOPS RUNNING IN EXTREMELY HOT AMBIENT TEMPERATURES AND DTC P3182 STORED IF YOU CONFIRM Engine stops running in extremely hot ambient temperatures (greater than 110 degrees Fahrenheit) and DTC P3182 HV BATTERY SYSTEM is stored. ACTION 1. Refer to step 14 in the SERVICE PROCEDURE to see if this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the Hybrid Powertrain Control Module (HPCM).

  Associated Products (4)

  2017 Infiniti Q502016 Infiniti Q502015 Infiniti Q502014 Infiniti Q50
  Associated Documents

  • DownloadMC-10144485-0001.pdf↗
• May 30, 2018•Document ID: 10141448

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; STEERING

  Mfr Comm. #:

  ITB18-021

  Date Added:

  June 18, 2018

  Manufacturer:

  INFINITI

  Summary

  DAST CALIBRATION (MODE1) INCOMPLETE OR C13E9-00/C13EB-00 UNABLE TO ERASE This bulletin applies only to vehicles equipped with Direct Adaptive Steering (DAST). SERVICE INFORMATION This bulletin has information for two services for which a technician may need additional help: - While performing DAST CALIBRATION (MODE1), the calibration may stop or will not start. - DTC C13E9-00 (BOOTING ANGLE PROCESSING) and C13EB-00 (BOOTING ANGLE PROCESSING) are stored and cannot be erased. The above conditions may indicate that DAST CALIBRATION (MODE1) was not performed correctly or was not completed correctly. Use the SERVICE PROCEDURE in this bulletin as an aid to correctly perform and complete DAST CALIBRATION MODE 1. NOTE: - The SERVICE PROCEDURE in this bulletin does not contain all of the required steps. - The Electronic Service Manual (ESM) must be used together with this bulletin. - This bulletin contains additional clarification as an aid to perform DAST CALIBRATION MODE 1.

  Associated Products (8)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602017 Infiniti Q502017 Infiniti Q602016 Infiniti Q502015 Infiniti Q502014 Infiniti Q50
  Associated Documents

  • DownloadMC-10141448-0001.pdf↗
• April 20, 2018•Document ID: 10138254

  Service Bulletin/Repair Instructions
  SUSPENSION; WHEELS

  Mfr Comm. #:

  ITB16-046a

  Date Added:

  May 21, 2018

  Manufacturer:

  INFINITI

  Summary

  REVISED WHEEL ALIGNMENT SPECIFICATIONS This bulletin has been amended. The APPLIED VEHICLES were updated with new models and model years. No other changes have been made. Discard previous versions of this bulletin.

  Associated Products (14)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX80
  Associated Documents

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• April 4, 2018•Document ID: 10144484

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  ITB01-024e

  Date Added:

  September 17, 2018

  Manufacturer:

  INFINITI

  Summary

  NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (219)

  2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 more
  Associated Documents

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• March 28, 2018•Document ID: 10136205

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; ENGINE

  Mfr Comm. #:

  ITB17-004a

  Date Added:

  May 7, 2018

  Manufacturer:

  INFINITI

  Summary

  2016-2017 Q50 AND 2017 Q60; ACCESSORY DRIVE BELT NOISY OR HAS COME OFF This bulletin applies only to vehicles equipped with a V6 Twin Turbo engine. This bulletin has been amended to add 2017 Q50 to the Title, Applied Vehicles, and Applied VIN and Date. No other changes have been made. Please discard previous version of this bulletin.

  Associated Products (3)

  2017 Infiniti Q502017 Infiniti Q602016 Infiniti Q50
  Associated Documents

  • DownloadMC-10136205-0001.pdf↗
• March 26, 2018•Document ID: 10136211

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB18-010a

  Date Added:

  May 7, 2018

  Manufacturer:

  INFINITI

  Summary

  INFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. This bulletin has been amended to correct a DTC listed in the SERVICE INFORMATION. No other changes have been made. Discard all previous versions of this bulletin.

  Associated Products (11)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti QX302017 Infiniti QX602016 Infiniti Q50
  Associated Documents

  • DownloadMC-10136211-0001.pdf↗
• March 26, 2018•Document ID: 10136209

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT; SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT; VEHICLE SPEED CONTROL:CRUISE CONTROL

  Mfr Comm. #:

  ITB18-005a

  Date Added:

  May 7, 2018

  Manufacturer:

  INFINITI

  Summary

  ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (15)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80
  Associated Documents

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• March 26, 2018•Document ID: 10136202

  Service Bulletin/Repair Instructions
  ENGINE; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  ITB13-052b

  Date Added:

  May 7, 2018

  Manufacturer:

  INFINITI

  Summary

  INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.

  Associated Products (39)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q602015 Infiniti Q70+ 19 more
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• March 23, 2018•Document ID: 10136642

  Service Bulletin/Repair Instructions
  WHEELS; ELECTRONIC STABILITY CONTROL (ESC)

  Mfr Comm. #:

  ITB11-005d

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (76)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q70+ 56 more
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• March 19, 2018•Document ID: 10136638

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING:HEADLIGHTS

  Mfr Comm. #:

  ITB03-051L

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  HEADLAMP FOGGING This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (66)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q70+ 46 more
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• March 19, 2018•Document ID: 10136637

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  ITB00-024h

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended. The publication date has been revised to include the latest models and years. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (8)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80
  Associated Documents

  • DownloadMC-10136637-0001.pdf↗
• March 7, 2018•Document ID: 10136647

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  ITB12-011k

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.

  Associated Products (29)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX60+ 9 more
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• March 7, 2018•Document ID: 10136636

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  IPSB17-130

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)

  Associated Products (219)

  2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 more
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  • DownloadMC-10136636-0001.pdf↗