Hyundai Veracruz Complaints

662 consumer complaints on file.

#10851723March 26, 2016
UNKNOWN OR OTHER
2 TIMES HAD THE ALTERNATOR REPLACE DUE TO A OIL GASKET LEAK WHICH WAS ON A RECALL. AFTER THE REPAIRS WERE DONE A FEW MONTHS LATER VEHICLE WAS LOOSING POWER LIGHT COMING ON WHILE DRIVING.,WENT BACK AND FORTH TO THE DEALER FOR THE ISSUE, THEY ADVISED BATTERY, HAD NEW BATTERY PUT IN VEHICLE, THE POWER STILL CONTINUE, THEN WAS TOLD NEEDED A TENSIONER AND SERPENTINE BELT AS THIS WAS BEING REPLACE THE TECH STATED OIL WAS LEAKING FROM THE TIMING COVER WHICH DAMAGE THE THE ALTERNATOR FOR THE THIRD TIME. I CONTACTED THE CORPORATE OF HYUNDAI AND EXPLAINED THE PROBLEM AND FELT THAT THIS AS WELL WAS PART OF THE RECALL DUE TO THE FACT THAT OIL WAS LEAKING FROM BEHIND THE TIMING COVER (WHICH WOULD NOT BE APPARENT) THE ONLY WAY TO KNOW IS ONCE THE VEHICLE SHUTS DOWN ON YOU) I FEEL THAT THIS IS A SAFETY ISSUE. HYUNDAI REPRESENTATIVE STATED THAT THEY WOULD INVESTIGATE AND GET BACK TO ME, TOOK 2 WEEKS TO HEAR BACK FROM THEM TO ADVISE THAT THE WARRANTY WAS UP AND THAT THERE WAS NO COVERAGE. I COULD NOT QUITE UNDERSTAND WHAT A WARRANTY WOULD MATTER IN A SITUATION OF THIS NATURE THAT WAS OUT OF MY CONTROL SO I HAD NO CHOICE BUT TO PAY THE DEALERSHIP $2,271 TO HAVE THE VEHICLE REPAIRED. I STRONGLY FEEL THAT THIS SHOULD BE COVERED. I HAVE JUST RECENTLY TOOK VEHICLE IN AGAIN FOR A DIFFERENT RECALL. REALLY HYUNDAI THIS ISN'T RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849918March 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V472000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,835. UPDATED 05/18/16*LJ UPDATED 05/19/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839360March 2, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. WHILE DRIVING APPROXIMATELY 70 MPH, THE LOW BEAM HEADLIGHTS SEIZED. THE CONTACT HAD TO TAP THE TURN SIGNAL LEVELER IN ORDER FOR THE HEADLIGHTS TO ILLUMINATE. THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN AT NIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TURN SIGNAL WAS STUCK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 06/14/16*LJ THE CONSUMER STATED THE LIGHTS WOULD GO OUT, WHILE DRIVING AT ANY SPEED. THEY WOULD FLICKER OR GO OUT, WHEN THE TURN SIGNAL WAS ACTIVATED. UPDATED 06/20/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693509February 11, 2016
ENGINE AND ENGINE COOLING
2007 HYUNDAI VERACRUZ. CONSUMER WRITES IN REGARDS TO VEHICLE VALVE COVER LEAKING ON THE ALTERNATOR RECALL REPAIRS AND CONSUMER HOLDS MANUFACTURER RESPONSIBLE FOR REPAIR DAMAGES. *SMD THE CONSUMER STATED ONE MONTH AFTER THE RECALL WAS PERFORMED, THE GASKET STARTED LEAKING ONTO THE SPARK PLUG. THE CONSUMER HAD THE VEHICLE REPAIRED BY HIS PERSONAL MECHANIC. HYUNDAI WOULD NOT REIMBURSE THE CONSUMER, UNTIL THE VEHICLE WAS INSPECTED BY A CERTIFIED HYUNDAI MECHANIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825379February 10, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
PROBLEM WITH ESC AND ABS LIGHTS ON A WELL MAINTAINED 2008 VERACRUZ WITH 64K MILLAGE. THE LIGHT TURN ON AND OFF OFTEN WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821087January 19, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. WHILE DRIVING APPROXIMATELY 60 MPH, THE ABS WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821153January 19, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
ABS, AWD AND ESC LIGHTS COMING ON AND STAYING ON AT 90,000 MILES. THE ISSUE IS A FAULTY REAR WHEEL SPEED SENSOR. DEALER WANTS $1,200 TO REPLACE THE SENSOR! THEY CLAIM THE SENSOR CANNOT BE REPLACED WITHOUT REPLACING THE REAR AXLE. THIS IS A TERRIBLE SAFETY ISSUE TO HAVE OVER AN INEXPENSIVE SENSOR. IT IS RIDICULOUS THAT THE AXLE MUST BE REPLACED TO REPLACE THE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820784January 18, 2016
SERVICE BRAKES, ENGINE, STEERING
"ABS FAILURE" AND "ALTERNATOR RECALL 121" THE BREAK, ABS, ESC AND CHK ENGINE LIGHTS ALL CAME ON AND STAY ON. FROM TIME TO TIME THE TPMS LIGHT WILL ALSO COME ON AND SPEEDOMETER WILL BE AT ZERO WHEN DRIVING ALONG THE HIGHWAY. THE CAR WILL FROM TIME TO TIME COMPLETELY SHUT DOWN, EVEN WHILE DRIVING ALONG HIGHWAY, WHICH IS A VERY DANGEROUS SITUATION. UPON FURTHER RESEARCH AND DIAGNOSTICS BY HYUNDAI IT SEEMS 2 ITEMS ARE THE ROOT CAUSE OF THE PROBLEMS, 1) FAULTY ABS MODULE THAT WAS BEEN REPORTED BY 100'S OF PEOPLE AND 2) FAULTY ALTERNATOR THAT AFFECTS THE LOSS IN POWER, AGAIN WITH 100'S OF COMPLAINTS. THERE IS A RECALL FOR ALTERNATOR BUT NOT THE ABS MODULE. THIS IS A VERY EXPENSIVE REPAIR AND WITH ONLY 70000 MILES, THIS SHOULD BE REPLACED/FIXED UNDER HYUNDAI USA WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818410January 6, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE BREAK, ABS, ESC AND CHK ENGINE LIGHT ALL CAME ON AND LITERALLY EVERYTHING SHUT DOWN. THERE WAS NO STEERING (EXTREMELY DIFFICULT), AND WORST OF ALL NO BREAKS. I COULD BARELY BRING THE CAR TO A STOP WITH BOTH FEET AND HAD TO DIVERT MY TRAVEL INTO A PARKING LOT TO AVOID GOING THROUGH A RED LIGHT. THE PROBLEM STEMS FROM A FAULTY ABS MODULE AND HAS BEEN REPORTED NUMEROUS TIMES ON VARIOUS WEB SITES. THE REPAIR IS VERY COSTLY AND THE CONSEQUENCES ARE SO POTENTIALLY DEADLY I CAN'T UNDERSTAND WHY THIS HAS NOT BEEN A RECALL ITEM.. PLEASE DO THE DRIVING PUBLIC A HUGE FAVOR AND INVESTIGATE THIS PROBLEM. IT'S NOT AS THOUGH HYUNDAI DOESN'T KNOW ABOUT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816254December 26, 2015
UNKNOWN OR OTHER
PASSENGER SIDE INTERIOR DOOR LATCH SNAPPED IN TWO. THE VEHICLE WAS STATIONARY AT THE TIME OF THE BREAKAGE. SAFETY CONCERN ABOUT THE JAGGED EDGE OF THE BROKEN PLASTIC PIECE, AS WELL AS THE CONCERN OVER HAVING TO EXIT THE VEHICLE IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811801December 22, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THE ESC LIGHT IS CONSTANTLY ILLUMINATED WHEN THE CAR POWER IS ON. REAR BRAKE LIGHTS INTERMITTENTLY DON'T COME ON WHILE DRIVING. FREQUENTLY UNABLE TO SHIFT THE CAR OUT OF PARK (WHICH WE HAVE TO PERFORM MANUALLY WITH A SCREWDRIVER AND THE OVERRIDE SWITCH IN THE SHIFTER CONSOLE). DUE TO PREVIOUS RECALLS, WE HAVE DISCONTINUED USING CRUISE CONTROL BECAUSE WE AREN'T SURE WHETHER OR NOT IT WILL DISENGAGE WHEN BRAKING. THESE PROBLEMS BEGAN OVER 6 MONTHS AGO. THEY ARE VERY MUCH A SAFETY ISSUE! DESPITE IDENTICAL PROBLEMS IN NHTSC CAMPAIGNS FOR THIS YEAR/MAKE/MODEL VEHICLE -- A CAMPAIGN HAS NOT APPEARED FOR MY VEHICLE'S VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810215December 15, 2015
ENGINE
WE HAVE A STRONG SMELL OF ANTIFREEZE IN OUR VEHICLE. IT IS CONSTANT, WHILE DRIVING OR STATIONARY, WE CAN SMELL IT INSIDE THE CABIN OF THE VEHICLE OR OUTSIDE AROUND THE ENGINE COMPARTMENT WHILE IT IS RUNNING. THE LEVEL OF ANTIFREEZE SLOWLY DECLINES. WE ALSO GET A FILM ON THE FRONT WINDSHIELD. WE HAVE REPORTED IT TO OUR LOCAL HYUNDAI DEALERSHIP AND THEY ARE UNABLE TO LOCATE THE PROBLEM. I AM CONCERNED BREATHING THIS IN MAY CAUSE HEALTH PROBLEMS AND WE HAVE A 3 YEAR OLD GRANDDAUGHTER THAT IS IN THE VEHICLE WITH US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809437December 10, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
AS OF TODAY 3 OUT OF 4 INTERIOR DOOR HANDLES ON MY 2010 HYUNDAI VERACRUZ HAVE BROKEN. THE REMAINING DOOR IS INTERMITTENT DUE TO A DEFECTIVE DOOR LOCK. FROM AN ONLINE SEARCH THIS IS OBVIOUSLY A VERY COMMON PROBLEM, SPANNING SEVERAL YEARS AND MODELS, OBVIOUSLY DUE TO POOR DESIGN OR MATERIALS. IT IS ALSO NOT ONE THAT I CARE TO PAY TO REPAIR AND THEN HAVE TO PAY AGAIN IN THE FUTURE. INABILITY TO OPEN A DOOR FROM THE INSIDE OF THE VEHICLE CREATES A SERIOUS SAFETY PROBLEM. IN THE EVENT OF AN ACCIDENT I WILL NEED TO BE ABLE TO HOPEFULLY UNLOCK THE DOOR, OPEN THE WINDOW AND REACH THE OUTSIDE DOOR HANDLE TO GET OUT. OF COURSE THIS ASSUMES THAT POWER IS NOT INTERRUPTED AS A RESULT OF ACCIDENT. WITHOUT ELECTRICAL WE WOULD BE TRAPPED IN THE VEHICLE. ADDITIONALLY, AS A MAN OF COLOR, I DON'T CHERISH THE THOUGHT OF HAVING TO EXPLAIN TO A COP THAT I CANNOT EXIT THE VEHICLE WITHOUT FIRST REACHING OUTSIDE. THIS IS NOT THE FIRST PROBLEM I'VE HAD WITH THIS CAR BUT THIS IS ONE THAT HYUNDAI SHOULD DEFINITELY RECALL AND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809090December 8, 2015
STRUCTURE:BODY
AS OF TODAY 3 OUT OF 4 INTERIOR DOOR HANDLES ON MY 2010 HYUNDAIVERACRUZ HAVE BROKEN. THE REMAINING DOOR IS INTERMITTENT DUE TO A DEFECTIVE DOOR LOCK. FROM AN ONLINE SEARCH THIS IS OBVIOUSLY A VERY COMMON PROBLEM. IT IS ALSO NOT ONE THAT I CARE TO PAY TO REPAIR AND THEN HAVE TO PAY AGAIN IN THE FUTURE. INABILITY TO OPEN A DOOR FROM THE INSIDE OF THE VEHICLE CREATES A SERIOUS SAFETY PROBLEM. IN THE EVENT OF AN ACCIDENT I WILL NEED TO BE ABLE TO HOPEFULLY UNLOCK THE DOOR, OPEN THE WINDOW AND REACH THE OUTSIDE DOOR HANDLE TO GET OUT. AS A MAN OF COLOR, I DON'T CHERISH THE THOUGHT OF HAVING TO EXPLAIN TO A COP THAT I CANNOT EXIT THE VEHICLE WITHOUT FIRST REACHING OUTSIDE. I FEEL I WOULD CERTAINLY BE SHOT. BEST REGARDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807077November 25, 2015
POWER TRAIN
MY VEHICLE WAS PARKED ON THE HILL OF OUR DRIVEWAY WITH THE EMERGENCY BRAKE ON AS USUAL. THE GEAR SHIFT CLEARLY CAME OUT OF PARK AND INTO REVERSE DUE TO A MALFUNCTION BASED ON THE FOLLOWING EVENTS: WHILE GETTING OUT OF MY VEHICLE LIKE USUAL TO GET MY KIDS OUT AND IN THE HOUSE, MY TRUCK ROLLED BACK WHILE I HAD MY FOUR YEAR OLD IN MY HAND AND MY TWO YEAR OLD STILL IN HIS CAR SEAT. I WAS 26 WEEKS PREGNANT, AND MY SON AND I BOTH GOT HURT IN THE PROCESS. MY HUSBAND IS A MECHANIC AND HE THINKS THAT THE SHIFT LEVER MESH SHOULD BE ABLE TO WITHSTAND STICKY SUBSTANCES FROM BEVERAGES DUE TO ITS CLOSE PROXIMITY TO THE VEHICLE CUP HOLDER. 'THIS IS A DESIGN FLAW DUE TO THE FACT THAT THE SHIFTER MESH WHICH IS DESIGNED TO PROTECT THE OPERATION OF THE SHIFT LEVER FROM OBSTRUCTION BECAME BUNCHED UP AND IMPEDED THE OPERATION OF THE SHIFT LEVER. WHEN THE SHIFT LEVER MESH BECAME STICKY AND BEGAN TO BUNCH UP AND STICK TO ITSELF CAUSING THE SHIFT LEVER TO NOT FULLY ENGAGE INTO THE INTENDED GEAR. THEREFORE IF THE SHIFT LEVER WAS NOT FULLY ENGAGED THE TRANSMISSION WAS NOT FULLY ENGAGED IN GEAR THUS CREATING A SAFETY HAZARD OF POTENTIAL ROLLBACK' [XXX], 2015. THE VEHICLE ALREADY HAD ISSUES WITH THE SHIFT LEVER ASSEMBLY NOT FULLY ENGAGING THUS PREVENTING ME FROM FULLY PUTTING THE TRUCK IN PARK SO THAT I CAN TURN THE IGNITION SWITCH OFF COMPLETELY. THIS ISSUE WAS EXPERIENCED NUMEROUS TIMES BY MYSELF, MY HUSBAND, MY MOTHER, MY BROTHER, THE TOW TRUCK DRIVER, AND THE HYUNDAI SERVICE MAN. THIS ACCIDENT COULD HAVE CAUSED US OUR LIVES. I AM TELLING THE GOD HONEST TRUTH AND I HOPE THAT WE WILL BE GRANTED JUSTICE IN THIS MATTER. THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10788809November 6, 2015
ENGINE
WENT IN FOR A RECALL (CAMPAIGN 121) TO THE DEALERSHIP. THE REPAIR WAS DONE INCORRECTLY CAUSING MORE PROBLEMS. THE DEALERSHIP AGREED TO RE DUE JUST THE PROBLEM BUT FAILED TO CLEAN RESIDUA (OIL ALL OVER ENGINE AND PARTS) THIS CAUSED THE PARTS TO FAIL UPON DRIVING. FILED A COMPLAINT TO HYUNDAI AND HAD NO RESULTS ON PAYING FOR THE DAMAGES (REPAIRS). THE 1ST INCIDENT OCCURRED WHILE DRIVING ON THE HIGHWAY WITH HEAVY TRAFFIC. THE DRIVE BELT SHREDDED CAUSING VEHICLE TO STOP. THE 2ND INCIDENT OCCURRED WHILE DRIVING ON MAIN ROAD. THE ALTERNATOR FAILED WHILE DRIVING. THE RECALL STATES REPLACE ALTERNATOR IF ANY OIL CONTAMINATION IS FOUND WHICH WAS NOT. I NEED HELP TO GET THE REPAIR COST PAID FOR FOR FAULTY WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788458November 4, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. WHILE DRIVING 10 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THE RADIO SHUT OFF. IN ADDITION, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND THE VALVE COVER CASKET WAS DAMAGED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 85,822.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786718October 28, 2015
ELECTRICAL SYSTEM
WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS ON, THE HEADLIGHTS WOULD GO OFF COMPLETELY FOR A MOMENT (PERHAPS ONE TO TWO SECONDS) WHEN THE TURN SIGNAL IS USED. THE HEADLIGHTS ALWAYS CAME BACK ON WHEN THE TURN SIGNAL LEVER WAS RETURNED TO THE NORMAL CENTER POSITION. THIS HAS HAPPENED OCCASIONALLY FOR A COUPLE OF MONTHS, BUT THEN IT OCCURRED FREQUENTLY ON A RECENT TRIP WHERE I WAS DRIVING AT NIGHT FOR ABOUT SIX HOURS STRAIGHT ON AN INTERSTATE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785337October 22, 2015
ENGINE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE DRIVING AT APPROXIMATELY 50 MPH, ALL OF THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE ABOVE 30 MPH. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING ON THE ALTERNATOR AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING); HOWEVER, THE REMEDY FAILED TO PREVENT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679171September 23, 2015
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING
2007 HYUNDAI VERACRUZ. CONSUMER WRITES IN REGARDS TO ENGINE STALLING PROBLEMS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER WAS INFORMED THE ALTERNATOR WAS FILLED WITH OIL, WHICH CAUSED AN INTERNAL SHORT. THE DEALER INFORMED THE CONSUMER, THE ALTERNATOR, VALVE AND BANK COVER GASKETS NEEDED TO BE REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE, TWO MONTHS LATER FOR THE EXACT PROBLEM SHE EXPERIENCED. UPDATED 11/04/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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