Hyundai Tucson Complaints

1,008 consumer complaints on file.

#11518635April 24, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ADAS
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at various speeds, the “Forward Collision Avoidance” feature limited and Radar Blocked messages were displayed. On two separate occasions, the vehicle independently decelerated while depressing the accelerator pedal to override the defect. The vehicle was taken back to the dealer however, the mechanic could not duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518615April 24, 2023
POWER TRAIN
I bought a 2023 Tucson SEL from Rohrman Auto in Lafayette, Indiana It had a major drive train failure from the factory This is Failure #1 and should have been caught at the factory upon inspections I did not want to buy a vehicle from Rohrman that had a problem This is Failure #2 as the dealer admitted that they should have caught this defect in their inspections before they sold it It took me over a week to get the dealer interested in the problem. I do not want this defective car. This is Failure #3 as the dealer has pushed the resolution of this problem on me and is generally unresponsive to my direct, clear, and respectful requests I made a case with Hyundai Customer service (Case # 21183458) requesting the same. This is Failure #4 as the customer service system seems to be broken, and left me stuck between a staff turnover problem there —> As you can clearly see, HMUSA's manufacturing and quality checks failures have been compounded by customer service failures by both the ROHRMAN and HMUSA that now leaving me stuck with a major problem. I simply want a new, defect free Tucson SEL in Amazon Green or Sea Blue. You can have this defective vehicle back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518572April 24, 2023
POWER TRAIN
Sudden loss of power and speed on freeway traveling at 75 mph almost caused a rear end collision by tailgating semi. Pulled over onto shoulder with engine shaking and bucking and luckily limped off nearby exit. Engine control system error popped up. Engine would barely start and stall quickly and eventually would not restart at all. This is the cars second sudden power loss and engine problem at speed since. Not acceptable for a brand new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518329April 21, 2023
ENGINE
The contact owns a 2023 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate and then lost motive power. The check engine warning light was illuminated. Additionally, a fuel odor was detected while driving. The vehicle was able to be restarted, and the contact drove to a nearby gas station to park the vehicle. The vehicle was towed to the dealer; however, the vehicle was not yet diagnosed or repaired. The contact stated that the dealer had previously replaced two fuel injectors due to water in the fuel tank. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517285April 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
on 04/16/23 I got into my car and Immediately after going into drive the brakes completely failed. The car continued accelerating even after releasing the accelerator and refused to stop even while pumping the brakes. Thank god I turned into a tree and missed pedestrians. the car was totaled.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11516998April 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Driving on highway long distance on sunny days the radar becomes blocked disabling critical forward safety functions and cruise control. Numerous times this has caused a near collision due to the automobile malfunctioning. Many times my cruise control has just stopped working and my vehicle has rapidly decreasing speed, causing people behind me to have to slam on their brakes. My vehicle has also automatically braked on the highway when there was no one in front of me. these are just two incidences that have nearly resulted in collisions on the highway. This has been occurring since I purchased the vehicle in September 2022. Unfortunately, dealership has not been able to duplicate what has occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514988April 2, 2023
POWER TRAIN
First occurrence was on 6JAN23 when the vehicle was being driven and it suddenly and quickly reduced speed to under 30mph. Vehicle then continued to go up in RPMS to nearly 4,000 but the car felt like the transmission was not engaged and driving in neutral then would engage and disengage, causing fluctuations in speed, but never above 30-35 mph. This continued to happen until we could pull over safely and turn off the vehicle and restart. No engine light or warnings illuminated. Vehicle was taken to the dealer for diagnostic and nothing was found. Second occurrence was 01ARP23, with exactly the same results. In doing some research I have found several other complaints with this issue. This is a serious accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514809March 31, 2023
ENGINE
March of 2021 I purchased a new Hyundai Tucson SEL. I have performed all required maintenance (at the dealer no less). In May of 2022 the dealer performed the recall Campaign 966. Since that time, my Tucson has had to go to the dealer 5 times for a P1326 code. This resulted in the check engine light flashing and the car going into protection or limp mode. The vehicle would not accelerate past 30 mph and would not exceed 2000 RPM. This has happened as I have accelerated from either a stop or while in traffic. As of yet the dealer has been unable to permanently resolve the problem. They have replaced the knock sensor. The dealer has replaced spark plugs. The dealer has also replaced the catalytic convertor. They also recently scoped the cylinders and cleaned the engine with pressurized engine detergent. In the days and weeks prior to the check engine light, I can always tell that failure is imminent. The gas mileage will slowly drop off during both highway and city driving. Additionally, I can feel through the gas pedal hesitations and slight rhythmic pulsing. Lastly, I can feel gradual power loss in acceleration and very slight hesitations in acceleration as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514153March 28, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Infotainment center shut down or went black & would not come back. This controls radio, satellite radio, Apple car play, Bluetooth connected features, hands free mobile phone connection, and backup camera. Dealership after nearly a month of repairs found shorts in radio and amp and replaced both per warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512773March 20, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I leased my 2023 Hyundai Tucson from your Authorized Dealership South Shore Hyundai in NY March 18,2003. I received the vehicle with 34 miles on the digital Odometer at approximately 1750 eastern standard time. At approximately 2030 eastern standard time with the vehicle at 62 mile on the digital Odometer. I was Driving with my family, which is made up of my wife, daughter 22yrs old and son 14 years old on the Wantagh Parkway South approximately location 40.740739,-73.544842 at the speed limit of 55 MPH. I began to hear knocking noise from the front of the vehicle that progressively got louder. Then immediately the check engine, brake, oil, key with car, battery, open doors, every light that the dashboard has came on. Immediately the whole vehicle lost power and I could no longer accelerate. The steering wheel got stiff and the vehicle had no response to brakes. The vehicle started stuttering.The engine died, RPMs at 0 and no response on the accelerator, brakes and steering. The vehicle would not start.I tried push start several times start the vehicle, remote start, app start and putting the remote close to the push start with no results. I felt helpless and in a very dangerous situation that this brand new Hyundai vehicle put my family and me in. My family’s life was at the mercy of a 62 mile brand new 2023 Hyundai Tucson Sel that I received less than 2 and half hours ago from a certified dealership South Shore Hyundai in NY. We were stuck in the left lane in the middle of the Wantagh Parkway south bound with nowhere to go with the median divider to my left and to the right it was a fully active lane of on coming traffic in order to reach the safety of the shoulder. My family and I had to cross a full active lane of on coming traffic to get to the shoulder safely. We were able to get to the shoulder safely.The safety hazards presented by this vehicle created is dangerous to America Families. Brand New vehicle should not suddenly shut off.Put the public in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512243March 16, 2023
SERVICE BRAKES, AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The following is an account of what happened when the SUV's brakes failed, which caused serious damage to the 2022 Hyundai Tucson (the "SUV") and also damaged two other vehicles. On February 15 in the afternoon, The SUV was traveling approximately 20-30 mph and was rolling up to a red light. There were about 6 car lengths between the SUV and the next vehicle as driver started pressing the brakes. Driver noticed the SUV wasn't slowing down so Driver started pumping the brakes and still nothing. Driver even looked down to make sure he/she was pressing the right pedal and he/she was. The SUV was getting closer and closer to the vehicle in front. Driver kept trying the brakes, pumping, flooring, everything. The SUV would not slow or stop. Driver tried to avoid the car ahead and did all driver could think of to slow and not hit the car ahead but the SUV would not slow down. The collision warning came on as the SUV struck the right of car in front of it. The emergency braking did not come on. Further, the SUV still did not stop until the tire hit the concrete barrier in the road. The airbag did not deploy. In total three vehicles were damaged as the SUV hit one which pushed it into another at the light. Hyundai corporate consumer assistance was contacted and a case opened. The case manager did the initial reach out after the complaint but has failed to return any phone messages or emails about the case for close to a month.They were told where the vehicle was and consent signed so they could inspect and it remains available for them to do so. The dealership was contacted but the person spoken to said its a corporate issue. The SUV is at a body shop and will be sent to Hyundai for mechanical issues and we are hoping they will look at least then for cause. There were no issues before the accident. No previous brake issue. The SUV is badly damaged. It is available to inspect upon request. The accident could have caused driver or others serious harm.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511583March 13, 2023
STEERING
The contact owns a 2022 Hyundai Tucson. The contact stated while making a right turn, the steering wheel became firm. The contact stated that an unknown warning light was illuminated. The contact pulled over and had the vehicle towed to the dealer to be diagnosed. The dealer stated that the multi-fuse and the steering wheel wiring needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 11,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511342March 11, 2023
FUEL/PROPULSION SYSTEM
twice when my car shifted from second to third gear i lost throttle response and the engine went to idle speed. when i shut the vehicle off and restarted it worked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510947March 9, 2023
POWER TRAIN, ENGINE
2022 2.5L HTRAC Tucson (Current Mileage: 27,088) This issue became notably clear roughly around the 12,000-to-15,000-mile mark on the vehicle. It's also worth mentioning that since month one of ownership, the vehicle has displayed some unnatural characteristics. Under hard throttle the engine created a tone that was very much discomforting and not confidence inspiring. It was abundantly clear the engine struggles to move this heavy AWD vehicle. The vehicle is so aggressive when it comes to shifting up to the next gear, I find myself doing 38-40 mph and the vehicle would be in 8th gear. When I would try to accelerate naturally the vehicle growls and vibrates and makes crunchy sounds as it struggles to accelerate against 8th gear. It's gotten so loud it can be heard over the AC and low volume radio. It's across the board as well, this issue occurs at highway speeds down to neighborhood driving. It will wholistically shift into too high of a gear whenever its possible, and the only way to prevent this experience is to manually shift the vehicle. This demonstrates that the driver is smarter in shifting requirements over the TCU. Furthermore, the gas milage for the first 12-to-15,000 miles failed to meet the specified expectations, additionally, the computer is aggressive in its calculations for the achieved MPG, and hand calculations tend to show they are off by 2 to 3 mpg consistently. I took the opportunity to change the oil in the vehicle early (1,500 miles) knowing that break in periods could have small metal build up as components seat and find their mark etc. To my Suprise, I was met with a substantial (in my opinion) amount of rolled metal material and metallic material in the oil. I took pictures and videos and decided to continue to change the oil every 2,000 miles to document changes. Currently the vehicles last oil change was at 25,000 miles and there is still a concerning amount of metallic material and occasionally rolled pieces of metal during oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510839March 8, 2023
ENGINE, POWER TRAIN
I was driving on the highway with my ACC (Adaptive Cruise Control) and Lane Keeping Assistance on. Suddenly, I heard a loud noise from the engine. My vehicle was slowing down and was not able to accelerate. As I was pulling my vehicle on the side of the road, I saw oil warning light and check engine light on at the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510537March 7, 2023
ELECTRICAL SYSTEM
No audio from all speakers. This issue is recurring and requires the vehicle to be brought to the service department for repairs. There is a Hyundai technical service bulletin issued #22-be-008h. I have experienced two incidents since purchasing the vehicle. I only have 1931 miles on the vehicle. Each incident I have waited over 2 weeks to have the vehicle looked at and diagnosed. I am now waiting on a part (external amplifier) that is on back order. Without sound none of the safety warning features that are relayed through the speakers are available to me while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509562February 28, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was pulling out of a parking lot when my auto-braking activated. There was absolutely nothing anywhere around my car. I was entering a 2 lane road with zero traffic on it at that moment. When I pressed the gas pedal the brakes stayed locked. I quickly pressed the brake pedal at which time it released the brakes. I was then able to accelerate freely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509357February 27, 2023
STRUCTURE:BODY, VISIBILITY:GLASS, SIDE/REAR
1. I had an issue with my new Hyundai: rear driver side window just shattered with no reason. 2. It's happened what car was in parking spot and glass does not hurt anyone, but it could happen on a highway with worst consequences. 3. I believe it was kind of factory defect or so, but local dealership doesn't agree with me, they didn't even inspect it. 4. There were no signs that this going to happen, window was just fine all the time, and the day before incident, and the same day in the morning. Also I have video recording from outdoor surveillance cameras of the moment when it's happened if you would like to take a look.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509107February 25, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving on the highway & my sunroof exploded. Glass was shattered & rained down on me & my occupants. 1/The sun roof - I have since vacuumed the mess, but it is still not repaired. Available for inspection if needed until I get it into the shop. 2/ I was driving 65 mph when the loud noise (phone gave a warning of decibal level not safe) - broken glass & glass 'dust' blowing on us / breathed in by us. The shock of it happening when surrounded by busy traffic on a highway. 3/I have made many calls into Hyundai to get it taken care of - they are not returning my calls. 4/I initially took it into a dealership (Ken Garff-Surprise) & they did not seem interested in inspecting - had a glass company reach out to me to replace the sunroof thru my insurance. 5/No warning at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507662February 16, 2023
SERVICE BRAKES, SERVICE BRAKES, AIR:DISC:ROTOR
The contact owns a 2022 Hyundai Tucson. The contact stated while driving approximately 70 MPH down a mountain, the brake pedal was depressed, and the vehicle started vibrating abnormally. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed that the front brake rotors hot spots. The rotors were turned. The manufacturer was not made aware of the failure. The approximate failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Tucson