Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11590423May 23, 2024
ENGINE
In December 2023 while getting a routine oil change, the mechanic told me there was no oil in the car but it was common for these vehicles. They told me to start getting it checked at 3,000 miles and having it topped off. When I went again in March 2024, there was again no oil. (I barely drive the car as I work remotely from home and rarely leave my house.) I called a mobile mechanic who came out and checked out the vehicle and told me it was probably the turbo out. I paid to replace the turbo. While driving in April 2024 the car suddenly lost all power and I coasted into a gas station. It refused to start. When the mechanic came, there was again no oil. After towing it 20 miles home, I spent the next few weeks replacing fuel injectors, spark plugs, and everything I could think of with no luck. Finally took it in to Hyundai and was told there was no compression in the 4th cylinder and a new engine was going to cost me $8650. The engine barely has 117k miles on it and everything else is in excellent shape. There were no warning signs ever that my car was low on oil, never any indication anything was wrong in the 5 years I have owned it until suddenly it breaks on me out of nowhere. Now I find out, after buying a $40,000 vehicle, that this is common for these vehicles and Hyundai is doing nothing about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590478May 23, 2024
POWER TRAIN, ENGINE
When I press the pedal to acelérate it has no power to move on drive or reverse and other problem power off when I drive on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590271May 22, 2024
UNKNOWN OR OTHER, SERVICE BRAKES
I was driving when it stalled out while driving and people helped me push my car out of turning lane to safety. The hood engulfed in flames. It was out the blue I had just bought the car a few months earlier. I was notified later that there was a recall on the car that caused fires but was unaware at the time
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11590254May 22, 2024
UNKNOWN OR OTHER
Driving down the interstate yesterday & heard a very loud ‘POP!’ Looked when I got home to find that the sunroof glass had shattered (as has, apparently, happened to more than a few vehicles by Hyundai, as well as other manufacturers), & fell onto the fabric liner below it. Thankfully, I did not have any of my grandchildren in the back seat at the time, & the sunroof was closed. At the very least, Hyundai needs to replace and repair the glass, & be sure, before it’s returned to me, that it’s better than it was when it was new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590079May 22, 2024
UNKNOWN OR OTHER
WHEN I WAS DRIVING TO WORK THE MORNING OF 5/20/2024, MY PANORAMIC SUNROOF EXPLODED OUT OF NOWHERE. PART OF THE GLASS FELL ON MY HEAD RESULTING IN A CONCUSSION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11589914May 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on the freeway and there were not any cars in front of me or next to me, and my emergency break went on. My car jerked hard and could have caused a very serious accident if there was a car behind me. This happened two times during the same drive. I took it to the dealer and they told me there was nothing they could do since there was no codes shown. I am very nervous to drive this car now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589599May 20, 2024
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
on the freeway and along side another car and "emergency breaking activation" warning. Happened 2 times in a month. Car swerved but I was able to control it. I was doing about 65 mph in each case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589688May 20, 2024
ENGINE
The engine has an oil consumption problem. In early April, the oil crankcase was empty between oil changes. I change the oil religiously every 5k miles. In early April, the engine had zero oil and examination showed no leaks. The key safety issue is that no engine warning lights came on. The only reason I discovered the issue was because I noticed it was not running properly and took it to my local Goodyear Service Center who confirmed. The engine could have very easily seized up while I or a family member was driving putting us in real danger of an accident. The issue has been confirmed by the dealer - they are WELL aware of this engine oil consumption issue. One Hyundai dealer inspected the car and tried to tell I had two leaks - valve cover and oil pan gaskets. Both my Goodyear Service Center and a SECOND Hyundai dealer confirmed I do not have leaks (and I pics to prove it). The second Hyundai dealer acknowledged the oil consumption issue and told me to bring the vehicle back if it does it again. They want to charge me $700 for a "compression chamber cleaning" that works 20% of the time! No warning lights - nothing. I only found out because of the way the car was running. It would go into limp mode and not accelerate. That's how I knew something was wrong. There is a Facebook group for this issue and multiple class action law suits. Hyundai refuses to accept responsibility for this engine defect. I asked the service manager at the dealership and he said Hyundai has not addressed this issue EVEN IN NEW CARS. They ignore it because the only remedy is a new engine and Hyundai doesn't want to pay for it. Dealers don't fight for consumers because Hyundai pays dealers a much lower rate to replace the engine then for other warranty work so dealers don't want to be bothered. Meanwhile, consumers are on the hook for an engine defect that Hyundai should fix. This is a crime and a rip-off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589696May 20, 2024
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving at undisclosed speeds, the brake warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the fuse needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but additional assistance was not provided. The failure mileage was approximately 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589704May 20, 2024
ENGINE
I was driving on the backroads on my way into town. I passed a vehicle and then slowed down to regular speed, when I tried to accelerate again my car would not accelerate. It began making like a clanking noise before it completely slowed down and I pulled over. I turned it off right away and had a friend come give us charge thinking it was the battery. It turned on but when I tried accelerating it would not and began making a weird noise and white smoke came out of the engine somewhere. I had to get it towed back to my house. No check engine lights turned on or any warning lights. My car has not been drivable for a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589728May 20, 2024
ENGINE
Driving car at highway speed down a mountain road with heavy traffic, A loud thump from motor and lost power, NO warning lamps PRIOR TO PROBLEM. No indication or odd noises from motor before complete failure. Oil had been replaced approximal two months before with no noticeable oil usage or burning. Oil changes completed every 3 to 4 months since purchase in 2019. Car required 2 quarts oil to fill to level. Without power assist to brakes, car was dangerous in heavy traffic. Car is available for inspection until paid off in two months and then will be scrapped. Independent machinic indicated noise sounds like rod journal had failed due low oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589767May 20, 2024
ELECTRICAL SYSTEM, ENGINE
Purchased this used 2012 Santa Fe directly from Hyundai last January (2023) We have had to continually fill it up with oil. Two months ago, driving to work and the car stops accelerating and felt like the “power was going out”. I was on a busy highway early in the morning when it died on me. Took it to a nearby mechanic and it threw engine failure pins. There was no oil so we added more oil and it drives but will not exceed 50 mph and goes out at any given time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589684May 20, 2024
STEERING, SERVICE BRAKES, ENGINE
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality and the vehicle was difficult to steer. The brake pedal was depressed; however, the vehicle failed to stop as intended. In addition, several unknown warning lights were illuminated. The contact stated that the vehicle was almost involved in three crashes due to the failure. The contact had to drive the vehicle onto a curb to avoid a crash on one occasion. The contact stated that during the failure, the rear hatch switch became inoperable. The vehicle was taken to the dealer on several occasions; however, the failure could not be duplicated. The dealer replaced several unknown sensors; however, the failure reoccurred. The contact stated that the failure had occurred six times. The contact stated that the vehicle was towed to the dealer after the first failure due to the steering failure. The manufacturer was made aware of the failure. The contact stated that the vehicle was at the dealer and scheduled for an inspection by the manufacturer’s engineer. The failure mileage was approximately 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589505May 19, 2024
WHEELS
Front drivers side wheelwell cover come off on the highway, I could have had a wreck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589427May 18, 2024
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
As I was driving today my Santa Fe Hybrid lost all power while on the road. The hybrid battery gauge went from 3/4th full to empty in 20 second and I could not get the vehicle to move. Thankfully there was no one behind me and I could safely pull off. When I stopped and restarted the car, the system said ready to drive but the car wouldn't move
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589226May 17, 2024
ENGINE
Our 2017 Santa Fe experienced a completeengine failure back in February at 106k miles while driving on the highway. I was driving the SUV when it lost power. There were no check engine lights or any warning signs from the car beforehand. We kept up on all the maintenance and regular oil changes. The local Hyundai dealership told us the car had experienced a failure in the short block on the engine and that it would require a completely new engine. It has been in the shop for close to a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589298May 17, 2024
STEERING, SUSPENSION
The driver's side rear trailing arm lower broke again. Was driving all of a sudden felt it start fishtailing and pulled over and thank God I didn't crash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589365May 17, 2024
ENGINE
On 5/15, I was entering the highway when the vehicle refused to accelerate. I pushed the gas pedal all the way to the floor, and the vehicle did not respond. I checked to see if it had stalled, but the engine was still running. I watched the rpm meter as I pushed the accelerator, and noticed that the rpm’s stayed at 1.5 the entire time. I pulled over to the shoulder and turned off the vehicle as I was afraid of causing an accident as I was not at highway speed at the time. I turned the vehicle back on and when it was safe, attempted to reenter the highway. The vehicle responded appropriately. The check engine light had come on 2 days prior to this (5/13) and I was in the process of trying to make an appointment to get it fixed. My husband ran the engine code (P0014 and P0024). The check engine light had turned off upon restarting the vehicle but turned back on about 3 minutes after resuming driving. I took the vehicle to a mechanic to have it looked at, and they noticed that the engine had lost 4 quarts of oil. There had been no oil leakage noted at any time. They added 3 quarts of oil to the engine and noticed that the knocking sounds remained. Their determination was that the car was pretty much totaled. There were no indicator lights on the dashboard to notify me that there was low oil at any time. The only indicator that showed was the check engine light 2 days before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588817May 15, 2024
UNKNOWN OR OTHER
While driving, there was a very loud pop, following by the sound of glass shattering. I was unable to tell which window was broken since it was dark outside (early morning before sunrise), but I could hear wind coming into the car. I pulled over and inspected my car, and that is when I noticed that the middle portion of the panoramic sunroof was completely shattered. Fortunately, the inside cover was closed, otherwise the glass would have fallen on top of my head & covered me in broken glass from the sunroof, as well as the front and rear seat passengers. I am grateful that my children were not in the car with me when this occurred. My safety was at risk 1), due to the loud pop/explosion sound which startled me & caused me to swerve while driving. 2) the shattered glass falling from the sunroof onto my head and the rest of my person, as well as any passengers, could have caused serious injury especially if glass had fallen into the eye of anyone inside of the vehicle, especially the driver. This could have endangered others by causing me to collide with another motorist on the roadway. Prior to the shattered sunroof, there were no warning signs to indicate anything like this would happen. No warning lamps, no visible defects, issues, or other symptoms of failure were present before this occurred. The issue of exploding sunroofs has been a well-known issue with Hyundai vehicles with panoramic sunroofs and resulted in a recall for some models of Hyundai. I contacted a local dealership after my incident, and he was aware of the unexpected shattering of the sunroofs, but advised that my vehicle was out of warranty, and that my model year was not included in the recall group, and therefore it was not covered for the incident. There are many online forums that discuss this issue for various Hyundai vehicles in the USA & Canada, including class action lawsuits regarding the issue. Photos taken of the damage for insurance claim. Stress marks seen in photos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588933May 15, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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