Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11592411June 4, 2024
ENGINE
Oil consumption issue. the car was eating 2-2.5 qts per 1,000 miles of oil. Over numerous 1,000 mile tests, it was confirmed my care was eating oil. The dealership did a combustion chamber cleaning, but the car still eats almost 1qt of oil per 1,000. I was actually told by a service advisor not to refill the oil and let the engine blow while I was driving it which is a safety issue. In my research there is a known oil consumption issue and I want Hyundai to replace my engine. I've been trying to get this rectified for almost 8k miles and am at 85K. I feel like Hyundai is trying to get me limp to 100K so my warranty is over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592250June 3, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Purchased Vehicle 6/2022 has had an electrical problem since day one randomly does not start and must be jumped. I have taken in 2 times only to be told there is nothing wrong. I called Hyundai Corporate to see what steps I should take to resolve issues was told to take car in a third time and again told nothing wrong. A new battery was placed two months after my purchase date. And again this past February and issues still exist. Was given two option should problem not be resolved 1) Buy back vehicle 2) replace with different vehicle. Both options have been withdrawn. Explanation car has been on the road to long. I put $13500 down and have made payments for 2 years. There is still $12000 on the loan. Is there anything I can do to recoup at least my down-payment. I am a senior on social security and a part time job in which i am a caregiver and do not feel safe driving this vehicle. I and do not have a down payment to trade the car in. I do not want the vehicle there are other issues starting and with a parasitic draw there are bound to be additional issues down the road. Can you help please. Expected ResolutionHyundai take car back and return my down payment so I can purchase a reliable vehicle o Additionally just recently discovered vehicle was in 2 accidents which this information was never disclosed. I would not have purchased had I known.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592281June 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
This complaint relates to Recall Campaign 251 from Hyundai, specifically the ABS Control Module. I own an affected 2013 Hyundai Sante Fe Sport. I bought it used in October 2023, and it driven by my minor child. While the affected components have yet to cause a problem, the mere fact that this vehicle could start on fire concerns me. Moreover, Hyundai has the wherewithal to fix the problem, rather than simply replacing a fuse and hoping for the best. As a father, it is my privilege and responsibility to protect and provide for my family. In order for me to do this, I would like NHTSA to throw the full weight of their influence on Hyundai and insist that they fix this problem. The very least they could do is provide a suitable vehicle as a loaner until my vehicle is fixed. Better yet, they can buy this vehicle and I will use that money to buy the same, or nearly same, type of vehicle from them. That is a win-win situation in my opinion. I am a retired State Trooper and for over half of my career I conducted numerous Traffic Homicide Investigations and Accident Reconstructions. I lost count of how many civil trials I testified in. I was considered a subject matter expert in several areas, including vehicle equipment failure. This is a lawsuit waiting to happen. More importantly, if this issue is not fixed, people are going to die because of Hyundai's malfeasance. Thank you for your time. I am committed to following through on this and will be watching very closely how both Hyundai and NHSTA respond to this campaign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592286June 3, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
enciende la alerta de choque y para sin tener vehiculos cerca.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592099June 3, 2024
UNKNOWN OR OTHER
The fuel door release button on my SUV has stopped working. It is a press and spring opening fuel door. While trying to get gas, it would not open, prohibiting me from putting gas in my car. (May 18, 2024) I went to the dealer on a Saturday in an emergency instance and while in the lane, because the shop had no openings, the technician had to remove the inside trunk panel and other trunk parts to separate the fuel door compartment from the car to get the fuel door open. He put tape over the door engaging mechanism, so it would not engage and become stuck closed again. There is no inside car release button for my model. Also, there was no indication in the health stats in the My Hyundai mobile app. I scheduled a service appt for the following Friday and received the notice that the part (fuel door release button) was on backorder with no ETA. (May 24, 2024). While speaking with the Service Agent, she mentioned that another 2 customers had this fuel door problem. (no details). This poses a problem for me because I have been driving with my fuel door open. Someone could tamper with my very expense SUV by breaking my fuel door completely off, chiffon my gas out, or putting something in my gas tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591934June 1, 2024
ELECTRICAL SYSTEM, ENGINE
In October 2021 the alternator failed due to an oil leak from the valve cover gasket. I paid the local Hyundai dealer to replace the alternator and they also said the battery was damaged because of the failed alternator so I paid for a new battery as well. The dealer never mentioned the recall on this vehicle for the leaking valve cover and did not disclose that the leak was known to cause alternator failure. I later learned of the recall and had the valve cover repair performed under the recall. However, Hyundai has refused to reimburse me for the alternator repair that I had already previously paid for, and likewise have refused to reimburse me for the battery. Clearly the problem was due to the known defect that resulted in the recall, so I am obviously entitled to compensation for the out if pocket repair expenses. Please advise me how to proceed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591693May 31, 2024
POWER TRAIN
Vehicle lost partial power while driving, would not accelerate past 30 miles per hour. There were no warning lights and it continued for the 30 minute drive home. It was a dangerous situation as the vehicle would not accelerate and barely made it up some hilly roads. The engine would not rev past 3000 rpm's with the accelerated pedal pushed all the way to the floor. Vehicle is at the dealer to determine if they can identify the cause of the problem. It only happened one time as of now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591669May 31, 2024
SERVICE BRAKES
When placed in "Park" the vehicle's brakes did not engage, which allowed the vehicle to roll backwards when I exited the vehicle. I was able to reproduce the problem again and I recorded a video showing the problem. When pressing "Park" on the electronic shifter, the dashboard displays that the video is in "Park". However, the brakes are not engaged as evidenced by the vehicle rolling backwards when I take my foot off the brake. After reproducing the issue a couple times (~ 10 minutes later) and documenting the issue with a video, the check engine light eventually came on and the dashboard displayed: "PARK malfunction. Engage parking brake when parking vehicle." Which quickly changed to the warning message: "Shifter system malfunction! Service immediately" The vehicle would no longer let me place it in "park" and it remained on in "accessory mode" and I was unable to turn off "accessory mode" since the vehicle could not be placed in park. However, neither of these error messages appeared the 3-4 times I was able to place the vehicle in "park" and then observe it roll back. The vehicle has been towed to Northwest Hyundai for inspection/repair. >> How was your safety or the safety of others put at risk? The car rolling uncontrolled is a huge safety hazard to anyone that happens to be in the path of the car. It is also a huge safety hazard to any occupants that might remain in the vehicle when the driver exits after placing it in park. >> Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The service error that appeared prevented the car from being placed in "park". However, I was able to capture a video of the problem. >> Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no error messages of any kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591598May 30, 2024
ENGINE
My car's VIN has not been listed on the recall list for the engine, but the recall description is exactly what happened to me and my family while driving our vehicle. We have been going back-and-forth with Hyundai USA and BBBAuto for two years trying to get approval without any progress or success. We purchased our vehicle used with approximately 68k miles September of 2021, and the engine seized around 75k miles in February of 2022. Attached is the initial diagnosis reflecting the exact recall problem that happened with our engine. Hyundai confirmed the diagnosis when our car was towed there once they opened for business, but we did not receive approval for the engine replacement under the warranty. The car has been undriveable since as we await our VIN on the recall list as no one will give us approval that we've talked with about it. There is a Class Action in progress, but it has not been approved - meanwhile, our family has been without our car for years now. Any / all assistance you can offer is greatly appreciated, thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591268May 29, 2024
ENGINE
Something in the engine failed while driving 55mph on a state highway my vehicle started knocking. I have also noticed metal shavings when I checked the oil. I have had a local mechanic look at my vehicle and told me that I need an engine replacement. There were no warnings or clues prior to this happening. I have been highly recommended to not drive the vehicle in the current condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591302May 29, 2024
ENGINE
Car seized on the freeway. No warning, no lights, nothing it just died. Waiting on an explanation from the dealership;
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591350May 29, 2024
ENGINE
While highway driving a few hours from home, the car started shaking so I pulled over, turned the car off & called AAA. Prior to that, there were no warning lights or messages, until it died & the Check Engine light turned on. The car was towed to a Hyundai dealer in Wilmington, NC for diagnostics. They determined that the cause was a burned valve in cylinder 4 so it had no compression & the engine would not run. Their only repair option was to REPLACE THE ENTIRE ENGINE. Given that the car was inoperable, we had no choice but to do that. After further investigation, we discovered that this company has a widespread issue with their engines & also has a class-action lawsuit for similar problems. Hyundai mechanics have told us that they know their engines are problematic & they replace multiple ones every day of the week. A Facebook Group with discussions about Hyundai engine failures was formed & currently has over 26,000 members! Many of their experiences are similar to ours & it puts drivers at great risk as their car randomly dies on the road during normal driving. Our engine failure did not specifically meet the criteria of their lawsuit terms (naming rod bearings as the cause of engines failure) so Hyundai will not assist with any replacement costs. As a 2017 model with only 103,000 miles, the car is relatively young, compared to other better manufactured brands, especially for entire engine failure. Hyundai Mechanics and Service Personnel have told us that is typical lifespan for the Hyundai engine so if that is the case, the company should be required to reveal that information to consumers or cease making a product that has at least half the shelf-life of most auto manufacturers. The car was purchased for $21,000 & now requiring a $6,000 engine to be operable again (plus temporary car rentals) puts us underwater with the cost of this vehicle. It's reprehensible & should be illegal for car manufacturers like Hyundai to be able to treat customers this way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591123May 28, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe. The contact stated that upon start the vehicle, there was an abnormal grinding noise coming from the engine. There was no warning light illuminated. The contact stated that the vehicle stalled soon after while depressing the accelerator pedal. Due to the failure, the vehicle was towed to Bell Road Mitsubishi (1901 E Bell Rd, Phoenix, AZ 85022) where the vehicle was diagnosed with engine failure. The dealer and the manufacturer were both notified of the failure and instructed the contact to tow the vehicle to the dealer. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The vehicle remained in the possession of the dealer where it was towed. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590876May 27, 2024
FUEL/PROPULSION SYSTEM
1)When turning there is zero response from the gas pedal. 2)If turning where there is traffic the car can come to a complete stop in an intersection. 3)There have been numerous complaints to dealers and to the NHTSA. 4)My vehicle has not been inspected yet. 5)No warnings. 6)This is a serious situation that puts the driving public in danger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590886May 27, 2024
ENGINE
Our car started making noises and hesitating while revving engine to increase speed. Two days later we took the car to our mechanic. No warning lights. They test drove the car but apparently couldn't replicate the issue. Tried again and couldn't start engine. They thought it may be the starter. A new starter did not solve issue. They called us back and said the engine has locked up. It wasn't a safety issue as the car was parked but I assume it could have been an issue if we were driving it when engine locked up. We regularly change the oil. We have approx. 109k miles on the car. An engine should last longer than that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590910May 27, 2024
ENGINE, POWER TRAIN
During routine vehicle operation when entering an interstate highway, , the vehicle developed a loud knocking sound from engine bay along with high RPM abnormal shifting. Vehicle was stopped as soon as possible in the safety lane when it stalled and shut off. No warning lights were present during the time of failure. Vehicle was towed to home of residence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590722May 25, 2024
ENGINE
I just bought this car with only 58,000 miles on it back in October. The dealership I went to pressured me into buying this car for $5,000 more than the Toyota I went in for. I had a bad feeling from the start, but I’m young and easily taken advantage of. While driving a couple weeks ago, taking my [XXX] son home from the park, a check engine light came on. (First light to ever come on since getting the car) I was worried and took it easy trying to get home. The car didn’t make it home , it stalled, then wouldn’t start again. I got it towed to Hyundai and found out the engine has seized. I’m devastated. I’m a single mother and couldn’t afford this car very easily to begin with. Now I’m stuck with a car that I won’t be able to afford to fix and a payment. Why is Hyundai allowed to make & sell unsafe vehicles? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590559May 24, 2024
ENGINE
While driving at highway speed (70 mph) on 4/2/2024, the engine without any warning suffered an internal detonation caused by a crank shaft main bearing failure. This caused a vaporization of all the engine oil which was ejected through the vehicle exhaust system in a massive cloud of smoke which blinded the 18 wheeler tractor trailer traveling behind our vehicle. But for the fast response of this truck driver our vehicle would have been rear ended at high speed. Note that Hyundai USA had issued a recall a few years back regarding this Theta 2 engine failure condition that DID NOT include our vehicle. Nor did Hyundai USA inform us at anytime prior to this incident that our vehicle was in need of remediation. Hyundai USA did replace the engine under an extenuating circumstance but has declined to repair our exhaust system components that were destroyed along with the engine at the time of this incident. They have also declined towing expense / dealership diagnostic expense on the exhaust system / replacement of vehicle splash guard damaged in this incident / loss of use / transportation reimbursement. Any and all costs to us associated with this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590671May 24, 2024
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
I stepped on the brakes and all the aeb warning collision warning went on and I turn my car off and it still sounds like something is running
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590614May 24, 2024
TIRES
I was driving at around 11 a.m. on a city road at about 30 miles per hour when front passenger tire suddenly popped and car began to swerve almost colliding with vehicle in adjacent lane. The TPMS alert showed up on dashboard after the tire popped. There were no potholes or any objects that the car hit. The car along with tires had been inspected during routine maintenance at the dealer five days prior to this incident and no issues were found on tires or any lights on the dashboard. There were also no symptoms leading up to the tire suddenly popping. I contacted the manufacturer who referred me to an authorized center. After submitting the claim at the authorized center, they provided a replacement 255/45R20 at 50 percent discount.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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