Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11605683July 31, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The engine on our 2013 Santa Fe Limited has seized. We have maintained this vehicle with regular oil changes, breaks, tires, and anything else our trusted mechanic has recommended. While driving, the car slowed down considerably and was not accelerating. No dashboard lights appeared. This was during evening rush hour and became very dangerous. I pulled over to the shoulder and called for help. Once the tow arrived, we started the car and the check engine light came on. I checked the oil, it looked good. Tow truck driver took it to the dealership. Dealership said the car had no oil and that the engine has seized. I saw that there was oil before the driver took the car. So, that's not possible. The dealership said they added oil and that we would need a new engine. After discussing with the dealership my very expensive option, I have been researching the recalls and problems others have been having with the exact same thing happening. If there was no oil, why wasn't the oil light coming on? Why am I not due for an oil change for 1000+ mile? Putting my family at risk in a well maintained car that should last 75k-100k more miles is a huge problem. I will continue to fight this until myself and others receive the proper care from Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605747July 31, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving 70 MPH on highway and the AEB activated despite no other vehicles in front of me. Thankfully the car behind me was far enough behind that they could swerve out of the way, or it could have been a massive collision. Additionally the person behind me could have swerved into traffic Causing a massive accident. This is happened twice the other time I was going 50 miles an hour. I am afraid to drive this car on the highway now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605722July 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2024 Hyundai Santa Fe. The contact stated while operating the vehicle, there was water leaking into the cabin of the vehicle from underneath the instrument panel onto the accelerator pedal. Additionally, while operating the vehicle, the engine and outside the vehicle were extremely hot, and the temperature gauge had malfunctioned. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605470July 30, 2024
ENGINE
The vehicle shuts off completely when stopped at a stop sign, traffic light, or parking space. This has occurred multiple times. Hyundai can not find the problem after multiple times in the shop. The last time it occurred I was in the middle of a busy intersection and was almost broadsided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605260July 29, 2024
FORWARD COLLISION AVOIDANCE
The contact owned a 2022 Hyundai Santa Fe Hybrid. The contact stated while coming out of a parking space and driving approximately 5 MPH, he got distracted and crashed into a parking lot light pole. The contact stated that the Forward Collision Avoidance sensors failed to operate as intended. The vehicle was towed and was deemed totaled. No injuries were reported. The contact also stated that the vehicle started leaking from the radiator after the impact. The manufacturer was made aware of the failure; however, no further assistance was provided. The failure mileage was approximately 50,100.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11605081July 29, 2024
UNKNOWN OR OTHER
On July 3, 2024 the vehicle was parked on my driveway. My driveway is very steep, the sun was out and it was windy. I opened the car and got in, the wind caught the door and it slammed shut. The back window shattered and many small glass particles were on ground behind the car and on the backs of the second and third row seats that were down. If someone had been sitting in the third row seat they would have been cover in glass. The dealer said that this could not have happened as described, but it did, and that I should repair the window my self. The glass is only 1/8 inch thick and I asked the glass company if they could get a thicker pane, none is available. I believe the manufacturer should recall and replace the back window with a stronger pane. Pictures and repair invoice to be mailed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605078July 29, 2024
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
The car completely shut off in the middle of driving and I was unable to put the car into park or use the emergency brake and hazard lights because all of the controls are electronic. The lack of mechanical safety features is a danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604870July 27, 2024
STRUCTURE:BODY
The left back door of the vehicle is not operational. This issue is causing significant concern, especially in potential emergency situations where access through this door may be crucial. It is imperative that this problem is addressed promptly to ensure the safety and functionality of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604681July 26, 2024
ENGINE, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
Vehicle was driven on a highway approximately 45-50 mph when a loud knocking sound occured. The vehicle began to shake erratically and a bunch of lights displayed. I pulled over at a safety point and turned the vehicle off to inspect it. A large amount of smoke poured from under the hood. The vehicle sat for about 45 minutes to cool down before I attempted to start it again. The engine continued to make a loud knocking sound and kept stalling. At the given time of engine failure, I was driving on a fairly busy highway with my two toddlers where we were forced in a dangerous situation to be struck by a vehicle. Hours later, I went back to start the vehicle where I was able to get it started and drive approximately 15 mph to a safer area for the vehicle to be parked. The vehicle has been at the Hyundai Bowser Chippewa location in Beaver Falls, PA. I was denied for any assistance through Hyundai and the BBB-Hyundai due to 3 open recalls, mainly the engine knock system not being updated. All issues and diagnostics were conducted at the dealership where the vehicle is being stored. No police report has been filed, nor was an insurance claim conducted. No lights or warnings came about until the engine started to noticably fail. I didn't receive any notifications from Hyundai regarding recalls, and nothing is displayed on the NHTSA site.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604688July 26, 2024
ENGINE
This past Tuesday, July 23, 2024, I started to drive out of my driveway and I heard a very loud knocking noise coming from under the hood. Upon driving the car less than 100 feet the car lost power. It was extremely difficult to get the car back to my driveway. The car was completely impossible to drive and control of my Santa Fe Limited was lost. I had a tow company tow my Santa Fe to the place where I got normal routine service done. Both the tow truck driver and the owner of the auto service business stated the failure was a broken connecting rod or something very similar in the engine. The result was the engine is not able to be repaired and would need to be replaced by a new engine. I purchased the Santa Fe Limited new on May 17, 2024 and I am the only owner. It currently has 72,600 miles on it. I performed all service requirements and changed oil and filter every 5000 miles. Also had my tires rotated and balanced every 5000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604406July 25, 2024
ENGINE
2017 Santa Fe 2.4 L bought at 70,000 miles. We stalled on the highway which was terrifying. We could have been hit or caused an accident. Check engine light went on at this time and there was a knocking sound. Took to Firestone mechanic right away, they said they found metal shavings within the engine and that we would need a total engine replacement which would be up to $10,000. We did a google search and there are thousands of other Hyundai Santa Fe 2017 owners with the same issue. This happened at random the car was running perfectly. This is a safety issue and needs to be recalled. We are devastated having only bought this car 6 months ago and it’s only at 80,000 mile's!!! We can’t afford another car but it is a basic need where we live.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604173July 24, 2024
ENGINE
My 2015 Hyundai Santa Fe GLS 3.3L engine started ticking sound while driving in residential are with the speed below 25miles. Within seconds, Engine started screaming and dropped power in the middle of the road. It is a huge security and life threatening risk. I was lucky that I was driving in residential area with very slow speed, and just imagine if it happens in the middle of the freeway cruising at 65MPH. It is at 107k miles and not sure what to do at this time. Hyundai better recall there 3.3L V6 engines and help us our here. My vehicle is now dead and I have nowhere to go to get help because it a huge cost to get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604178July 24, 2024
FUEL/PROPULSION SYSTEM
Getting occasional knocking sound while vehicle is running and immediately even when the vehicle is turned off. Sound is emanating from the rear of the vehicle (gas tank).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604387July 24, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I was driving on the freeway when suddenly I heard a clunking sound. Suddenly I was unable to accelerate at all. My speed was 60 mph and I had the gas pedal pressed all the way to the floor. Nothing happened and my speed would not go over 60. Then a message began flashing on my dashboard. I cannot remember the exact verbiage, but something along the lines of Hybrid System Failure. My car began losing speed and I was unable to accelerate to make it go faster at all. I lost complete control of the speed control. I was in the middle lane of a 5 lane freeway and struggling to get over since I was unable to accelerate at all. It was an extremely dangerous situation as I could no longer control the speed of my vehicle on a freeway. Finally, I was able to exit to an off ramp. My car continued to lose acceleration and finally came to a complete stop on a side street. My car was then towed to the dealer and they are unsure what the issue is. On doing some internet research, I have found a lot of postings of people having this same exact issue with the Hyndai Santa Fe Hybrid 2022 and I think it's a dangerous defect in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604096July 23, 2024
ENGINE, UNKNOWN OR OTHER
On November 28 2023, I was pulling onto a small highway when an alarm went off, car stopped (engine off) as other cars were coming towards me. The message displayed was "autostop is off. Shift to P or N and start engine manually". Because the alarm was so loud and I was concerned, I snapped a picture which will be attached. I immediately pushed start button and was able to get out of the way. I had not turned the Idle Start Stop (ISS) button to off - so supposedly it was on. (You have to push this button to turn ISS off. This happened twice until I was able to get to service department. After much time (and using a loaner car) Hyundai agreed to provide a new battery because of its health. This happened again. I took the car back and the manager showed me a technical service bulletin - regarding my car - "Rough Shift and Hesitation Improved Logic". This didn't sound like Idle Start Stop bulletin but I was assured it was (attached). Though the stall has not occurred since, the ISS icon at times just isn't there. My dealer is communicating with Hyundai to try to keep my car again and provide a loaner. I am reporting this because many others on Hyundai Forums are describing the same incidents. Yet I haven't seen anyone mention the Technical Service Bulletin, even though many have taken this problem to their dealer. To me this needs to be considered for a recall. I had a daughter and grand daughter in my car and had no idea what to do with cars approaching. Fortunately, just pushing start worked. I have read the manual and know what is required for ISS to work. All requirements were net. It is possible the TSB has fixed stall issue so I am mainly reporting for other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603896July 22, 2024
ENGINE
This vehicle has been well serviced. On 06.24.2024, with 55,857 odometer reading, it was being taken to the dealer because it was making engine noise but it seized on the way. I had just gotten on the interstate and up to 65mph when I lost all power and had to coast to the shoulder of the road and call a tow truck to get it the rest of the way. Stayed at the dealer for a couple of weeks before we received a call to tell us it wasn't covered under warranty because of time...understandable but not acceptable. So we reached out to Hyundai ourselves and got a representative to look into why it wouldn't be covered if there were obvious (what we have come to find out) issues.There are already TSBS indicating timing chain issues but in order to determine what the cause of failure was would require taking it apart which they weren't willing to do. It appears this will be the next class action lawsuit as there are too many having similar problems and Hyundai isn't willing to stand up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603655July 21, 2024
WHEELS, ENGINE, ELECTRICAL SYSTEM
Driving up steep hill to my mom’s house car would not drive up, as it hesitated I pressed gas pedal to no avail. I turned off car, got out & nothing was blocking me. Turned car back on & accelerated, this time it went forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603644July 21, 2024
UNKNOWN OR OTHER
I was driving down the expressway and my sunroof exploded. It scared me so bad that I swerved and almost lost control of the car. I thought something hit me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603507July 20, 2024
UNKNOWN OR OTHER, STRUCTURE:BODY
Drive side door latch does not open from inside or out. Even after removing inner door panel and manually pulling latch cables the latch remains in the locked position. This is an obvious and major safety issue where the driver is unavailable to exit the vehicle. Other years were recalled for this issue however my 2014 model is not on the recall list for some reason. Even though the very same safety issue with door latch occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603528July 20, 2024
ENGINE
went in for a routine oil change on vehicle at bob king hyundai in Winston salem, NC. Left home a few days later and home is 4hrs away roughly. When i got back home my Oil pressure light came on so i parked and checked the situation. There was no oil on my dipstick at all. Called dealer and asked why i'm empty if they just put oil in vehicle and they said they put in the right amount but my suv was saying another story. I literally had to fight with them to get a oil consumption test done free of charge for them to tell me what i already knew it was consuming or leaking, however they failed to tell me where it was going. Didn't want to honor the warranty that i bought into after i brought up the issues before it ran out and they denied my claim. i'm losing 1.5 - 2 qtrs. a week this is unacceptable by the manufacture to put bad equipment in or mess up a service and not take responsibility for their own actions! I had a trash bag full of empty oil jugs and i have had to make multiple trips to get my oil changed in that first week of not knowing why my motor was going through oil. My pressure light comes on during crank up to start and then goes away after i reach i certain speed on the rd and will come back off on on during rides. I also field multiple cases with BBB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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