Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11154311November 27, 2018
AIR BAGS
AIR BAG WARNING LIGHT ON DASH STAYS LIT. CAR SCANNED AT DEALER. SHOWS AIR BAG CONTROL MODULE DEFECTIVE. TOLD AIR BAGS NON FUNCTIONING. CAR IS AT DEALER NOW. OTHER WARNING LIGHTS ACTIVATED AT SAME TIME (TRACTION CONTROL AND DOWN HILL BRAKE). CAR WAS BEING DRIVEN WHEN ERROR LIGHTS ACTIVATED.WAITING ON CALL BACK FROM HYUNDAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155108November 24, 2018
ENGINE AND ENGINE COOLING
WAS TRAVELING ON INTERSTATE AT 70 MPH. EXITED AND SLOWED TO ABOUT 35 MPH, AT WHICH TIME THE ENGINE SHUT DOWN. ENGINE STARTED RIGHT BACK UP AND RAN OK REST OF WAY HOME. THE NEXT DAY WHEN DRIVING UP A HILL, ENGINE BEGAN TO KNOCK AND CHECK ENGINE LIGHT CAME ON. I CONTINUED ON TO AN AUTOZONE WHERE I HAD IT CHECKED WITH A CODE READER. CODE RETRIEVED WAS P0014 WHICH IS B CAMSHAFT TIMING OVER-ADVANCED OR SYSTEM PERFORMANCE BANK 1. REMOVED VALVE COVER AND FRONT COVER AND INSPECTED THE CAMSHAFT AND TIMING COMPONENTS. THESE CHECKED OK, REMOVED OIL PAN AND DISCOVERED THAT THE #4 ROD BEARING HAD SPUN ON CRANKSHAFT. I THEN FOUND THAT HYUNDAI HAD HAD THIS PROBLEM WITH MANY OF THEIR 2.4L ENGINES AND THAT THERE WAS ACTUALLY A RECALL ON SOME. I CONTACTED HYUNDAI BY EMAIL AND WAS INFORMED THAT MY VIN# WAS NOT INCLUDED. SO NOW I AM STUCK WITH A VEHICLE THAT I OWE ON AND THAT WILL COST ME AT LEAST $5,000 TO HAVE A NEW ENGINE INSTALLED, WHICH I CAN NOT AFFORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153534November 24, 2018
FUEL/PROPULSION SYSTEM
THE FUEL LEVEL SENSOR HAS GONE BAD. FROM MY RESEARCH, THIS IS A KNOWN PROBLEM WITH THE 2007 SANTA FE. IT HAS BECOME NECESSARY TO USE MY TRIP METER TO GAUGE HOW MUCH FUEL I HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153403November 23, 2018
SERVICE BRAKES
TAMARA RECALL. MY CALIBERS KEEPING STICKING ON THE ROTORS. I REPLACED THEM BOTH AND 1 MONTH LATER IT KEPT STICKING AND WORE THE BRAKES AND ROTOR. THIS ALSO HAPPENED TO MY 2009 HYUNDAI DANTE FE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153288November 23, 2018
UNKNOWN OR OTHER
PLASTIC INSIDE DOOR HANDLES FATIQUED AND SNAPPED OFF PREVENTING DOOR FROM BEING OPENED FROM INSIDE! (SERIOUS SAFETY ISSUE) HOW DO YOU GET OUT OF THE CAR IF YOU CAN'T OPEN THE DOOR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153314November 23, 2018
STEERING
TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD RATTLING, ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO ROGER BEASLEY HYUNDAI (24795 I-35, KYLE, TX 78640, (512) 262-2020) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153036November 21, 2018
FUEL/PROPULSION SYSTEM
WHEN ACCELERATING FROM A DEAD STOP OR NEARLY A DEAD STOP THE CAR DOES NOT ACCELERATE SMOOTHLY. THERE SEEMS TO BE A PAUSE AND THEN IT ACCELERATES QUICKLY, THIS CAUSED A FAMILY MEMBER TO HIT A CAR IN A PARKING LOT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11152826November 20, 2018
STRUCTURE:BODY
THE PAINT IS PEELING OFF IN SOME AREAS AND THE CAR IS GETTING RUST SPOTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152409November 19, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. FOX ANN ARBOR HYUNDAI (LOCATED AT 3975 JACKSON RD, ANN ARBOR, MI 48103, (734) 663-7770) WAS NOTIFIED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152419November 19, 2018
STEERING, SUSPENSION, WHEELS
"TAKATA RECALL" MY DRIVER SIDE FRONT WHEEL FEELS LIKE IT'S GONNA FALL OFF ALL THE LUG NUTS ARE TIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152555November 19, 2018
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 5 MPH AND ATTEMPTING TO PARK, THE ENGINE SUDDENLY REVVED VERY HIGH, THE RPMS INCREASED, AND THE VEHICLE ATTEMPTED TO ACCELERATE. THE DRIVER IMMEDIATELY DEPRESSED THE BRAKE PEDAL AND SHUT THE ENGINE OFF TO PREVENT THE VEHICLE FROM ACCELERATING FORWARD AND CRASHING INTO A WALL. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 123,279.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152556November 19, 2018
ENGINE
ON MONDAY, NOVEMBER 12, 2018 I WAS DRIVING AT 60 MPH ON INTERSTATE 64 IN NEWPORT NEWS, VA. I STARTED HEARING A CLANGING NOISE FROM THE FRONT OF THE CAR. I THOUGHT A FENDER HAD COME LOOSE. THE NOISE PERSISTED AND I REALIZED IT WAS COMING FROM THE ENGINE COMPARTMENT. MY VEHICLE, WITH 140,527 MILES ALSO HAD A BURNING SMELL ALTHOUGH THERE WAS NO FIRE. I PULLED OVER TO THE SIDE OF THE ROAD AND WAS TOWED TO WILLIAMSBURG HYUNDAI DEALERSHIP IN WILLIAMSBURG, VA. THEY CALLED ME LATER THAT DAY AND TOLD ME THAT "SOMETHING HAD COME LOOSE IN THE ENGINE AND MADE A HOLE IN THE ENGINE BLOCK". I WAS TOLD I NEEDED A REPLACEMENT ENGINE AT A COST OF $7,200 WHEN THE VEHICLE IS ONLY WORTH ABOUT THAT ON THE PRIVATE MARKET. THE DEALER DID NOT INFORM ME ABOUT THE ISSUES WITH THE THETA II ENGINES IN THE 2011-2014 HYUNDAI SONATAS WHICH HAS THE SAME ENGINE AND HAS BEEN RECALLED. I CALLED HYUNDAI CUSTOMER CARE AND OPENED A CASE WITH THEM ON NOVEMBER 15, 2018. THEY ADVISED ME TO HAVE THE DEALER SUBMIT A CLAIM REQUEST FORM CONCERNING THE INCIDENT AND THEY WOULD DETERMINE WHAT TO DO. NHTSA NEEDS TO RECALL ALL 2012 SANTA FE'S WITH THE THETA II ENGINE NOW BEFORE SOMEONE IS KILLED FROM A CRASH CAUSED BY AN ENGINE MALFUNCTION AT HIGH SPEED. MY HYUNDAI CASE NUMBER IS 12401191.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152585November 19, 2018
FUEL/PROPULSION SYSTEM
FUEL GAUGE WENT UP AND DOWN. RAN OUT OF GAS GOING 70MPH ON TURNPIKE IT WAS HARROWING. GAUGE SAYS FULL AND THEN EMPTY RIGHT AWAY. FUEL SENSORS NEED REPLACED, CHECK ENGINE LIGHT IS NOW SHOWING. I NOTICE MANY OTHERS WITH THE SAME PROBLEM. MINE COULDVE CAUSED A BAD ACCIDENT. OUTRAGEOUSLY EXPENSIVE AND COST PROHIBITIVE TO FIX WHAT I THINK IS A SAFETY ISSUE. 70,000 MILES IS NOT A LOT FOR THIS TO HAVE HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152140November 17, 2018
STEERING
WHILE DRIVING ON THE HIGHWAY AT SPEEDS OVER 50 MPH, THE VEHICLE DRIFTS TO THE LEFT AND RIGHT. I HAVE TO OVER CORRECT THE STEERING AND FORCE THE VEHICLE TO STAY STRAIGHT. THE DEALER PERFORMED AN ALIGNMENT. HOWEVER; IT DID NOT CORRECT THE ISSUE. I'M AFRAID FOR OUR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152181November 17, 2018
ELECTRICAL SYSTEM
MY 2013 HYUNDAI SANTA FE LIMITED HAS PREVIOUSLY HAD TWO OF FOUR DOOR LATCH ASSEMBLIES FAIL. ONE WAS REPLACED UNDER WARRANTY ONE I PAID THE DEALERSHIP TO REPLACE. NOW A THIRD LATCH ASSEMBLY HAS FAILED. THERE ARE TWO TSBS AGAINST THIS FAILURE (14-01-004-1 AND 14-01-004) SPECIFICALLY FOR THE 2013 HYUNDAI SANTA FE YET THE DEALERSHIP SAYS MY VEHICLE IS NOT INCLUDED. THIS IS A SERIOUS SAFETY ISSUE AS WHEN IT OCCURS YOU HAVE NO ABILITY TO RECEIVE ANY SAFETY INFORMATION FROM THE CARS MONITORING SYSTEM BECAUSE THE ENTIRE DISPLAY JUST SAYS "DOOR AJAR"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152076November 16, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY NEW 2019 HYUNDAI SANTE FE FROM THE TIME I BOUGHT IT HAD THE YELLOW CHECK ENGINE LIGHT COME ON. IT SAID THE BSM SYSTEM WASN'T WORKING. THEN THE ENGINE WOULD NOT START ON 4 SEPARATE OCCASIONS. I HAD TO WAIT TO GET IT TO START. THERE HAVE BEEN 3 OCCASIONS WHEN IT DID START IT SOUNDED LIKE IT WAS GOING DIE, VERY SLUGGISH AND DIDN'T WANT TO ACCELERATE. THE RPM WOULD NOT INCREASE. IT ALSO STARTED 2 SEPARATE OCCASIONS IT LOST STEERING WHEEL POWER AND THE A/C STOPPED BLOWING COLD AIR. I HAD TO TURN IT OFF AND WAIT TO RESTART IT. IT IS CURRENTLY AT THE DEALERSHIP WAITING FOR THE BLIND SPOT MONITORING MODULES. THE FIRST TIME THEY REPLACED THE MODULE IT STILL SHOWED IT NOT WORKING. SO NOW IT IS UNDRIVABLE AT GENE MESSER HYUNDAI IN LUBBOCK TEXAS, THEY SAY IT'S NOT SAFE TO DRIVE SO I AM DRIVING A LOANER. THEY SAY THEY CAN'T DETERMINE WHY THE ENGINE DID THE DESCRIBED THINGS ABOVE. THESE THINGS HAPPENED WHILE IN MOTION AND PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151482November 14, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE SUDDENLY LOST POWER AND THERE WAS A DRASTIC REDUCTION IN SPEED TO THE POINT THAT THE VEHICLE COULD STALL. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE DEALER (SACRAMENTO HYUNDAI, 6250 FLORIN RD, SACRAMENTO, CA 95823, 916-427-1234) INDICATED THAT THEY PERFORMED THE RECALL REPAIR, BUT THE ENGINE SEIZED SHORTLY AFTERWARDS. THE VEHICLE WAS UNABLE TO BE DRIVEN AND THE DEALER REFUSED TO REPAIR THE VEHICLE AGAIN. THE DEALER ALSO INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT EXPLAINED TO THE DEALER THAT THE REPLACEMENT PART FOR THE RECALL FAILED; THEREFORE, SHE SHOULD NOT BE RESPONSIBLE FOR REPLACING THE ENGINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING THEIR RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151569November 14, 2018
SERVICE BRAKES, WHEELS
MY ABS LIGHTS ARE ON AND WON'T GO OFF. I HAD IT CHECKED FOR 80$ TO GET TOLD IT IS A SENSOR IN THE REAR HUB OF TIRE THAT IS NOT READING THE TIRE SPEED. THEY WANT 500$ TO REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151248November 13, 2018
POWER TRAIN
MY VEHICLE WAS IN THE STATIONARY POSITION OR WAS SUPPOSED TO BE IN PARK. I HAD PULLED INTO MY DRIVEWAY, PUT MY CAR INTO PARK AND TURNED THE ENGINE OFF. UPON EXITING MY VEHICLE WITH GROCERIES IN HAND MY VEHICLE STARTED ROLLING (THANK GOD I WAS ABLE TO GET OUT OF THE WAY) VEHICLE ROLLED OUT OF MY DRIVEWAY, ACROSS THE STREET AND INTO MY NEIGHBOR'S DRIVEWAY WHERE IT CAME TO A STOP. (THANK GOD NO ONE WAS INJURED DURING THIS) I STARTED MY VEHICLE TO GET IT OUT OF MY NEIGHBOR'S DRIVEWAY AND NOTICED THAT EVEN THOUGH THE SHIFTER WAS IN PARK,MY DASH SHOWED THAT MY CAR WAS IN REVERSE! ATTACHED IS A PHOTO OF MY DASH SHOWING THAT IT IS IN "REVERSE" BUT AS YOU CAN CLEARLY SEE MY SHIFT LEVER IS IN PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150942November 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM, WHEELS
I OWN A 2013 SANTA FE AND I HAVE HAD SEVERAL ISSUES WITH IT, THE ENGINE BEING REPLACED DUE TO FAILING WHILE DRIVING ON THE HIGHWAY, IT WAS SERVICED WITH A FEW OTHER ITEMS DEALER FOUND TO BE NEEDED FOR SOME RECALLS. BUT NONE I CAN RECALL FOR SURE WAS REGARDING THE ENGINE ITSELF, WILL NEED TO CHECK SERVICE RECORDS. THEN LATER IT WAS THE FUEL PUMP(INJECTOR) NEED TO VERIFY SPECIFICS, BUT GAS FUMES AND SMOKE COMING FROM THE ENGINE AND THIS WAS REPLACED, THEN LATER AGAIN HAD TO TAKE IN AGAIN FOR REPAIR DUE TO SERVICE ERROR OF TUBING BEING BENT ECT WHEN INSTALLED, NOTICED THE HIGH AMOUNT OF GAS FUMES AND SMOKE FROM THE ENGINE AND INTO THE CABIN. THIS WAS A FEW MONTHS AGO, THEN NOV 9 2018 MY CAR CAUGHT FIRE AND WAS DESTROYED BY FLAMES. I HAD JUST SECONDS TO PULL THE CAR OVER AND PUT IN PARK, GRAB MY 6 YEAR OLD SON AND GET OUT BEFORE FLAMES COVERED THE ENTIRE ENGINE THEN THE ENTIRE CAR. I WAS IN MY NEIGHBORHOOD AND PULLED OVER ON THE SIDE OF THE STREET. I WOULD LIKE TO START AN INVESTIGATION REGARDING THIS MATTER, I FEAR I AND MY SON COULD HAVE DIED DUE TO THIS KNOWN AND NEGLECTED ISSUE THESE SANTA FE'S HAVE BEEN HAVING. I HAVE HAD THE CAR SERVICED AT THE DEALERSHIP SO I WILL BE ABLE TO SUPPLY THE SERVICE REPORTS AND THE CASE NUMBER FOR THE WILLIAMSON COUNTY SHERIFF REPORT OF THE FIRE AND OTHER DOCUMENTS NEEDED. MY CELL [XXX] PLEASE LEAVE A MESSAGE IF I MISS YOUR CALL AND EMAIL INSTRUCTIONS AND OR INFORMATION NEEDED TO MOVE FORWARD. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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