Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11209501May 23, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE BLUE LINK REMOTE START OFTEN DOES NOT RESPOND. THIS IS VERY DIFFICULT TO GET FIXED. THE DEALER DOES NOT HAVE ACCESS TO THIS SYSTEM. HYUNDAI DOES NOT HAVE A CONTACT NUMBER THAT IS EASY TO LOCATE. WHEN YOU DO CALL THEY ARE DIFFICULT TO TALK WITH AND OFTEN JUST HANG UP ON YOU. THIS HAS BEEN AN ONGOING STRUGGLE FOR SEVERAL MONTHS. IT IS ALMOST IMPOSSIBLE TO REACH SOMEONE TO TALK TOO ABOUT THIS. THEY HAVE RECENTLY SENT AN E MAIL TELLING ME THAT THAT I MUST ACCEPT CHANGES IN MY BLUE LINK (THEY ARE GOING TO SHARE DATA FROM THAT WITH OTHER COMPANIES). YOU DO NOT HAVE AN OPTION TO DECLINE. THEY GIVE YOU AN OPTION TO AGREE OR THEY NOTE THAT CONTINUED USE OF BLUE LINK GIVES CONSENT. I DO NOT GIVE MY CONSENT. BLUE LINK IS NOT DEPENDABLE AND AS A RESULT DATA FROM THAT SYSTEM IS LIKELY TO INACCURATE. I OWN THREE HYUNDAI'S AND BUYING THE 2019 WAS A MISTAKE. THE BLUE LINK SYSTEM IS A MESS. THE SELL YOU THE SYSTEM IT WORKS ON YOUR PHONE, WORKS FROM ANYWHERE NO DISTANCE LIMITATIONS ECT. BUT AFTER YOU BUY IT THEY POINT OUT THAT YOU CANT COMPLAIN BECAUSE ITS A COMPLEMENTARY SERVICE. THIS ONLY COMES OUT AFTER YOU BUY THE CAR. THEY NEVER TALK ABOUT IT BEFORE THE PURCHASE. AFTER OWNING HYUNDAI'S FOR SEVERAL YEARS (3 OF THEM) I AM BEYOND DISAPPOINTED THEY THE CUSTOMER SERVICE IS SO POOR. WHATS WORSE IS THAT WHEN YOU COMPLAIN THEY CAN'T FIND A NUMBER TO CONTACT WHERE YOU CAN GET HYUNDAI AMERICA TO EVEN LISTEN TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209522May 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. WHILE DRIVING 30 MPH, A KNOCKING NOISE WAS HEARD UNDERNEATH THE FRONT OF THE VEHICLE. IN ADDITION, WHEN DRIVING AT A LOW SPEED, THE VEHICLE WOULD JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OURISMAN HYUNDAI (LOCATED AT 3516 FORT MEADE RD, LAUREL, MD 20724, (301) 725-4400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 15786624. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209445May 23, 2019
STEERING, SUSPENSION, WHEELS
WHEN ACCELERATING BETWEEN 30-50 MPH, THE STEERING WHEEL PULLS VIOLENTLY TO THE RIGHT. WHEN THE ACCELERATOR IS RELEASED, THE TENSION ON THE WHEEL GOES AWAY. THE FRONT TIRES WEAR FASTER THEN UNSEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209227May 22, 2019
AIR BAGS
MY WIFE HAS HAD A BAD BACK FOR MANY YEARS AND REQUIRES A CUSHION TO EASE THE BACK PAIN WHILE RIDING IN THE PASSENGER SEAT. BY DOING THAT THE AIR BAG ON THE PASSENGER SIT WILL NOT ACTIVATE. THIS HAS CREATED A REAL PROBLEM FOR PEOPLE WITH A DISABILITY. I'VE REACHED OUT TO HYUNDAI TO HAVE THE PASSENGER AIR BAG ACTIVE CONTINUOUSLY BUT THEY HAVE REFUSED. I'M NOT ASKING THEM TO TURN IT OFF, I'M ASKING THEM TO TURN IT ON SO WE CAN BE MORE SECURE IN THE VEHICLE. WE HAVE TRIED MANY DIFFERENT PILLOWS, CUSHIONS AND BACK SUPPORTS TO NO AVAIL. RIDING WITH THE AIR BAG INOPERABLE IS NOT AN OPTION, RESEARCH ON THE INTERNET SHOWS THOUSANDS OF COMPLAINTS WITH THE SAME PROBLEM. HYUNDAI'S ANSWER IS BUCKLE UP TIGHT AND SIT BACK AWAY FROM THE DASH. THIS IS NOT AN ANSWER TO A PROBLEM THAT CAN EFFECT MILLIONS OF DISABLED PEOPLE SPENDING MANY THOUSANDS OF DOLLARS ON NEW CARS THAT WANT TO FEEL SAFE. PLEASE LET ME KNOW IF YOU HAVE ANY SUGGESTIONS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208557May 20, 2019
FUEL/PROPULSION SYSTEM
FUEL GAUGE NOT WORKING PROPERLY. GOES TO EMPTY WHEN I PUT GAS IN TO FILL TANK AND FUEL LIGHT COMES ON. AFTER DRIVING A FEW MILES, NEEDLE ON GAUGE FLUCTUATES. THEN CHECK ENGINE LIGHT COMES ON. I RAN OUT OF GAS WHILE TRYING TO ENTER INTO TRAFFIC ON HIGHWAY AND ALMOST GOT RAN OVER , ALMOST CAUSING A SERIOUS ACCIDENT. EXTREMELY DANGEROUS SITUATION! MY MECHANIC JUST REPLACED BOTH FUEL SENSORS ON 4/29/2019 AS CHECK ENGINE READOUT INDICATED. THIS COSTLY REPAIR DID NOT FIX THE PROBLEM. THE FUEL GAUGE STILL FLUCTUATES, READS EMPTY WHEN FILLING, FUEL LIGHT COMES ON AND NOW CHECK ENGINE LIGHT IS ON AGAIN. THIS IS A SERIOUS SAFTY PROPLEM AND SHOULD BE RECALLED BY HYUNDAI. I AM AFRAID NOW WHEN DRIVING MY CAR BECAUSE OF THIS. IS HYUNDAI NOT RECALLING BECAUSE THEY KNOW EVEN WHEN REPLACED, THE NEW PARTS ARE FAULTY TOO? NHTSA, YOU NEED TO PLEASE STEP IN BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED. YOU HAVE PLENTY OF COMPLAINTS OF THIS PROBLEM AND I FEEL I JUST WASTED MY MONEY ON THIS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208604May 20, 2019
STEERING
WHILE DRIVING NEAR 40 MPH, STEERING PULLS TO THE LEFT DURING ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208686May 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, WHEELS
VEHICLE WAS SOLD WITHOUT TITLE OR DISCLOSURE DEALERSHIP TOOK MONEY REFUSE TO HEAR COMPLAINTS. CONTACT ME AS I AM HANDICAPPED AND HAVE NO TITTLE TRYING TO RETURN VEHICLE IT VEERED TOWARD DITCH AS THE VEHICLE IS INOPERABLE AND DANGEROUS PER DMV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207875May 15, 2019
FUEL/PROPULSION SYSTEM
GAS TANK HAS CORROSION AND MECHANIC CONFIRMS THE TANK IS LEAKING GASOLINE DUE TO THE CORROSION!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207901May 15, 2019
ENGINE
MY 2011 HYUNDAI SANTA FE WAS BEING DRIVEN ON THE CITY STREETS AT A SPEED OF APPROX. 30MPH WHEN THE ENGINE STARTING MAKING A LOUD NOISE IN THE ENGINE. FOUND THE ENGINE HAS A BENT ROD. THE CAR HAS 110,000 MILES AND HAS HAD A REGULAR OIL CHANGE EVER SINCE WE BOUGHT THE CAR. HAS ANYONE ELSE HAD THIS PROBLEM. ALL OTHER VEHICLES I HAVE OWNED OR OWN NOW LAST WELL OVER 200,000 MILES. HAD TO TOW THE VEHICLE HOME 80 MILES. HOPE THIS DOESN'T HAPPEN TO ANYONE ELSE. NEVER HAD A WARNING THIS WAS ABOUT TO HAPPEN. THANK GOODNESS HE WAS ON A CITY STREET..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206463May 9, 2019
ENGINE
ON HIGHWAY AND ENGINE SUDDENLY DECELERATES, NO THROTTLE RESPONSE, WON'T GO OVER 40 MPH, ENGINE LIGHT BLINKS. IN FOR SERVICE 2 TIMES IN 2 DAYS FOR THE SAME ISSUE. SERVICE TELLING ME IT IS THE KNOCK SENSOR OR WIRING. CAR HAS ONLY 7950 MILES. CAMPAIGN #953 RECALL DONE AT 7400 MILE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206336May 8, 2019
ENGINE
ON FRIDAY 4/26/19, I WAS DRIVING ALONG THE HIGHWAY AND ALL OF A SUDDEN THERE WAS A JERKING MOVEMENT, ALL ERROR LIGHTS CAME ON TO THE DASHBOARD, AND LOTS OF SMOKE OUT THE BACK UNDERNEATH THE CAR. I IMMEDIATELY PULLED OVER TO THE SIDE OF THE HIGHWAY AND A GENTLEMAN SAW WHAT HAPPENED SAID TO SHUT OFF THE ENGINE THAT THERE WAS FIRE. I GOT OUT AND NOTICED ALL OF THE OIL DRAINING FROM THE ENGINE AND LIQUID DRIPPING AND SPARKING UPON REACHING THE GROUND. THERE WAS A BOLT FOUND ON THE FLATBED TOW TRUCK WHICH WAS DETERMINED TO BE A BOLT FOR A PISTON ROD THAT SHOT THROUGH THE BLOCK AND OIL PAN. THERE WAS A CATASTROPHIC FAILURE TO THE ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11206047May 7, 2019
ENGINE
I WAS DRIVING ON THE HIGHWAY WHEN I ACCELERATED TO PASS A CAR, IT STARTED TO LOSE POWER. I WAS ABLE TO PULL OVER TO THE SHOULDER HAD THE CAR TOWED TO THE DEALERSHIP. I WAS TOLD THERE WAS AN ENGINE RECALL THAT I WAS NOT INFORMED ABOUT. THEY DIDN'T HAVE A LOANER FOR ME SO I HAD TO RENT A CAR UNTIL ONE BECAME AVAILABLE. THEY HAD THE CAR FOR 3 MONTHS. 1 MONTH LATER SAME EXACT PROBLEM. I HAD THE CAR TOWED TO THE DEALERSHIP. I WAS TOLD IT WAS BECAUSE OF THE RECALL. WHY WOULD THIS HAPPEN AGAIN WITH A NEW ENGINE? I WAS TOLD THEY GOT A BAD BATCH OF ENGINES AND A NEW ENGINE WAS REPLACED WITH A NEWER ENGINE. THIS TIME THEY HAD THE CAR FOR A MONTH. I PICK UP THE CAR 4 DAYS LATER SAME PROBLEM. I DON'T KNOW WHERE TO TURN. I HAVE FILED A COMPLAINT WITH HYUNDAI USA AND I AM WAITING TO HEAR BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205772May 6, 2019
ENGINE
ENGINE FAILED AT 63,000 MILES WHILE DRIVING ON INTERSTATE. HYUNDAI BLAMES IT ON SLUDGE IN OIL PAN. WITH OUT SERVICE RECEIPTS WILL NOT WARRANTY ENGINE. SERVICED ENGINE MYSELF AND DIDN'T SAVE CASH RECEIPTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205800May 6, 2019
SUSPENSION
BOTH LOWER CONTROL ARMS ARE RUSTING OUT DUE TO SALT ROADWAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205882May 6, 2019
FUEL/PROPULSION SYSTEM, SEAT BELTS, SUSPENSION
TAKATA RECALL, THE SEAT BELT IS GETTING STOCKED AND TIGHT DURING DRIVING ALSO DOESN'T RECLINE WHEN TAKING IT OFF STILL HANGING, THE FUEL EVAPORATES FROM THE FUEL TANK AND DOESN'T GIVE ANY MILEAGE AS DESCRIBED WHEN DRIVING FEEL EVERY LITTLE THING ON THE ROAD INCLUDING SMALL ROCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205494May 3, 2019
ELECTRICAL SYSTEM
CAN WAS SITTING FROM 7:00 PM ON 5/2 AND WE WOKE TO FULL ON FIRE FROM REAR OF VEHICLE AT 4:50 AM ON 5/3 - FIRE CO BELIEVES ELECTRICAL
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11205497May 3, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE HESITATED AND JERKED. ALSO, WHILE ACCELERATING FROM A STOP SIGN, THE VEHICLE FELT AS IF IT DOWNSHIFTED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS NORMAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE DEALER WAS NOT CALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205165May 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY DECELERATED TO APPROXIMATELY 40 MPH. THE VEHICLE WAS TAKEN TO WILLIAMSBURG HYUNDAI (7277 RICHMOND RD, WILLIAMSBURG, VA) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER A MANUFACTURER CAMPAIGN FOR THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205372May 2, 2019
FUEL/PROPULSION SYSTEM
ACCELERATOR STUCK WHILE MERGING ONTO THE FREEWAY, VEHICLE WAS GOING 85 MPH WHEN I PUT IT IN NEUTRAL AND USED BRAKES TO STOP. THE ENGINE CONTINUED "RACING" AFTER STOPPING AND STOPPED ONLY AFTER I SHUT OFF THE IGNITION. NOW ALSO HAPPENS WHEN ACCELERATING ON CITY STREETS. EXTREME DANGER IF SOMEONE DRIVING HAS THIS HAPPEN AND PANICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204921May 1, 2019
VEHICLE SPEED CONTROL
WHILE DRIVING ACCELERATION STOPS. HAVE TO TRY TO COAST TO SIDE OF ROAD, TURN OFF VEHICLE AND RESTART. THEN ITS FINE UNTIL THE NEXT TIME. HAS HAPPENED 5 TIMES IN 4 DAYS. NO RECALL BUT MANY OTHERS EXPERIENCING SAME PROBLEM. ON A SIDE STREET, AT AN INTERSECTION, WHILE DRIVING 45,ON A BUSY HWY, AT A STOP SIGN. ONCE TURNING AT A LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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