Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11270656October 24, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE TURN SIGNAL INDICATORS AND THE CRUISE CONTROL FEATURE WOULD NOT OPERATE WHEN NEEDED. IN ADDITION, THE ECM WARNING INDICATOR ILLUMINATED WHEN THE FAILURES OCCURRED. ALSO, WHEN THE CONTACT REPLACED THE REAR PASSENGER SIDE TURN SIGNAL BULB, THE REAR DRIVER SIDE BULB ALSO FAILED TO OPERATE. FURTHERMORE, THE CONTACT STATED THAT BOTH BRAKE LIGHTS BEGAN TO FAIL AFTER THE BULBS WERE REPLACED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ECM FAILED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 13V113000 (SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING), WHICH LISTED THE SAME FAILURES SHE WAS EXPERIENCING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270897October 24, 2019
SUSPENSION
I JUST GOT IT A FEW MONTHS AGO AND HAPPENED TO LOOK UP RECALLS,AND SEEN 3 I TOOK IT TO A HYUNDAI DEALERSHIP AND THEY SAID THERE WERE JUST 2 BUT ONE WAS SUSPENSION AND THEY HAVEN'T CALLED ME ABOUT IT IN AROUND A MONTH NOWB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270477October 23, 2019
ENGINE
WAS DRIVING ON THE HIGHWAY AND HEARD A LOUD KNOCKING. PULLED OFF EXIT RAMP AND CONTINUED TO FIND A SAFE PLACE TO PULL OVER. AFTER PULLING OVER INTO A PARKING LOT, THE KNOCKING IN THE ENGINE WAS MUCH WORSE. CALLED FOR A TOW AND WAS TOWED TO A GARAGE. THE REPAIR GARAGE STATED THE MOTOR HAD SPUN A MAIN BEARING. ( THE OIL FILTER WAS SAFED). AFTER THEY DID THERE WORK I DECIDED TO ATTEMPT TO DRIVE IT TO A DEALER SHIP. ON MY THERE THE PISTON ARM BROKE AND WENT THROUGH THE SIDE OF THE BLOCK. NOW THE VEHICLE IS NO GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270284October 22, 2019
AIR BAGS
THE AIR BAG INDICATOR LIGHT IN THE INSTRUMENT CLUSTER STAYS ON ALL THE TIME WHEN THE IGNITION KEY IS TURNED ON. THIS INDICATES THERE IS A PROBLEM WITH AIR BAG SYSTEM AND NEEDS FURTHER EVALUATION. BECAUSE THE INDICATOR LIGHT IS ON, POSES A SIGNIFICANT RISK FOR OCCUPANT SAFETY DURING A CRASH EVENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270310October 22, 2019
STEERING
AS I WAS DRIVING ON CURVES, THE WHEEL GOING OUT OF CONTROL PULLING TO LEFT TOWARD EMERGENCY LANE AND GETTING EXTREMELY HARD TO CONTROL BY HANDS. THE CAR WAS DRIVING GOOD UNDER 50 MILES, HOWEVER WHEN I SPEED UP TO 65 OR 70, I WAS NOT ABLE TO CONTROL THE STEERING WHEEL. DRIVER ATTENTION WARNING SETS TO HIGH" WHICH WILL CAUSE THE STEERING WHEEL TO ACTS HAPTIC TO SHAKE STEERING AS DESIGNED". I CONTACTED THE HYUNDAI CUSTOMER SERVICE WITH CASE # 16268782 ADDRESSING THE ISSUE AND REQUESTED THE COMPENSATION FOR $4,500 EACH FOR MYSELF AND MY OTHER FAMILY MEMBERS OF TWO IN THE CAR FOR EMOTIONAL STRESS, FEAR, ANGER AND ANXIETY DURING THE TRIP . THEY SEND ME A RESPONSE THAT HYUNDAI IS ONLY ABLE TO OFFER REIMBURSEMENT FOR HYUNDAI OWNERS WHICH IS ENTERPRISE RENT A CAR. TODAY, I RECEIVED A PHONE CALL FROM ENTERPRISE RENTAL CAR, INDICATING THAT I SHOULD NOT CALL, EMAILS REGARDING THIS ISSUE TO ENTERPRISE RENTAL CAR AREA MANAGER, AS THEY DONE THEIR PART TO TAKE THE CAR TO DEALERSHIP AND MY FUTURE EMAIL WILL BE CONSIDER AS HARASSMENTS TO THEM. WE HAVE BEEN SUFFERING FROM EMOTION STRESS, FEAR, AND ANXIETY DURING THE TRIP, AND HYUNDAI WOULD SEND A COMPENSATION TO ENTERPRISE RENTAL CAR AND ENTERPRISE RENTAL CAR ASKING TO NOT TO FURTHER CONTACT THEM REGARDING THIS ISSUE. PLEASE FOLLOW UP THE ISSUE WITH HYUNDAI DEALERSHIP, ENTERPRISE RENTAL CAR AND MAKE SURE THE COMPENSATION MAKE TO PEOPLE WHO SUFFER FROM INCIDENT NOT THE ENTERPRISE RENTAL CAR, AND IF THEY SEND A COMPENSATION TO OWNER (RENTAL CAR), THEY WILL FORWARD IT TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269840October 21, 2019
FUEL/PROPULSION SYSTEM
WHEN GETTING GAS, THE PUMP ALWAYS 'CLICKS OFF' WHEN IM PUMPING GAS. DOES NOT MATTER HOW FULL. THE ONLY WAY TO ENSURE A FULL TANK IS TO CONTINUE PUMPING UNTIL GAS COMES OUT THE TOP OF THE FILLER NECK. THIS USUALLY MEANS OVERRIDING AS MANY AS 50 PUMP 'CLICK OFFS'. I HAVE SEEN OTHER SANTA FE OWNERS COMPLAINING ABOUT THE SAME PROBLEM OBVIOUSLY THIS IS A MANUFACTURING FLAW & NEEDS TO BE FIXED. THIS METHOD OF GETTING A FULL TANK IS NOT DESIRABLE AND WHAT'S THE POINT OF HAVING A 17 GALLON GAS TANK IF IT TAKES 45MINUTES TO FILL UP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269843October 21, 2019
STEERING
WHENEVER I NEED TO MAKE TURNS OR PARK AT A SLOWER SPEED I LOSE MY POWER STEERING AND IT IS GETTING WORSE. WHEN I TALKED TO A HYUNDAI DEALER THEY MENTIONED THEY HAVE DONE A RECALL ON THE POWER STEERING BUT MY VIN NUMBER WASN'T INCLYDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269989October 21, 2019
UNKNOWN OR OTHER
THE VECHILE ONLY HAS 78000 MILES ON IT, AND THIS WAS FOUND IN THE PARKING LOT OF A GROCERY STORE AT THE TIME OF THE INCIDENT. APPEARS THAT INSULATION IN THE MUFFLER SYSTEM STARTS TO COME OUT. IT APPEARS THAT THERE IS A HAIR LIKE SUBSTANCE THAT COMES OUT OF THE MUFFLER, BUT IS IS FOUND TO BE THE INSULATION THAT LINES THE MUFFLER WHEN IT IS FAULTY/OR BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269733October 20, 2019
POWER TRAIN
THE AUTOMATIC TRANSMISSION SLIPS AND THEN VIOLENTLY KICKS INTO FIRST GEAR WHEN STARTING OUT. IT WILL ALSO SLIP WHILE DRIVING ALONG AND THEN KICK BACK INTO GEAR WITH A BANG SOUND. THESE SLIPS SEEM TO OCCUR WHEN THE ENGINE IS COLD( JUST STARTED AND TEMPERATURE GAGE READS AT OR NEAR C). I HAVE TAKEN IT TO THE DEALER 3 TIMES OVER THE YEARS AND THEY TELL ME THEY FIND NOTHING WRONG. THE PROBLEM RECURS AT LEAST WEEKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269295October 18, 2019
ENGINE, POWER TRAIN
I HAVE A BRAND NEW 2019 SANTA FE ULTIMATE 2.0T LEASED IN AUGUST WITH 1600 MILES AND I HAVE ALREADY HAD THE CAR IN TWICE WHERE THEY HAVE HAD TO RECALIBRATED THE TRANSMISSION. WHENEVER I WAS AT A STOP OR WAITING TO MAKE A TURN I WOULD PUT MY FOOT ON THE GAS PEDAL AND THE RPMS WOULD GO UP BUT THE CAR WOULDN'T MOVE. I WAS ALMOST REAR ENDED A COUPLE OF TIMES BECAUSE THE CAR WOULDN'T GO INTO GEAR AND MOVE WITH THE GAS PEDAL PUSHED ALL THE WAY DOWN TO THE FLOOR AND THEN ALL OF SUDDEN THE TRANSMISSION WOULD SHIFT INTO GEARS. THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! LOOKING AT DIFFERENT MODELS THIS SEEMS TO BE AN ON GOING PROBLEM WITH HYUNDAI. I HAVEN'T BEEN ABLE TO ENJOY MY CAR BECAUSE IT'S BEEN IN THE SHOP. THEY FIX IT AND IT WORKS FOR A WEEK OR SO AND THEN IT HAPPENS AGAIN. SOMETHING IS DEFINITELY WRONG! I WAS TOLD IF IT HAPPENS AGAIN THEN THEY WILL CALL THE MAIN HEADQUARTERS. THEY SHOULD BE DOING THAT ALREADY TO FIND OUT HOW TO FIX IT ONCE AND FOR ALL SO I DON'T HAVE TO KEEP COMING BACK. I HOPE YOU WILL LOOK INTO THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269420October 18, 2019
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE. WHILE THE CONTACT'S FATHER WAS DRIVING VARIOUS SPEEDS, HE NOTICED AN ABNORMAL ODOR COMING FROM THE VEHICLE. ONCE THE VEHICLE WAS HOME, THE CONTACT OPENED THE FRONT PASSENGER DOOR AND NOTICED THAT THE PASSENGER SEAT HAD BURNED WITHOUT WARNING. THERE WAS NO INDICATION OF ANY FLAMES. THE VEHICLE WAS TAKEN TO GREEN HYUNDAI (1200 S DIRKSEN PKWY, SPRINGFIELD, IL 62703, (217) 525-1370) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER STATED THAT THE SEAT COVER WAS CUT BY AN OBJECT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE SEAT AND CONFIRMED THAT IT WAS BURNED BY A FAULTY SEAT WARMER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,845. *LN*JB *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269221October 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 30 MPH, A LOUD SNAPPING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO UNIVERSAL HYUNDAI (321-418-6386, LOCATED AT 12801 S ORANGE BLOSSOM TRL, ORLANDO, FL 32837) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER'S FOR THE PAST MONTH. THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OVER TWO YEARS OLD AND WOULD NOT BE ENTITLED TO THE LEMON LAW CONSIDERATION; THEREFORE, THEY COULD NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268939October 16, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. WHILE DRIVING 80 MPH, THE BRAKES APPLIED ON THEIR OWN AND THE BCA BRAKE SYSTEM ACTIVATED WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN TO PUENTE HILLS HYUNDAI (LOCATED AT 17621 GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 581-5300), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1,656.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268459October 15, 2019
ENGINE, POWER TRAIN
ON MARCH , 19 2019 AROUND 5:00AM I WAS ON MY WAY TO WORK LIKE NORMAL. AS I WAS GETTING ON THE FREEWAY AT ABOUT 45 MILES PER HOUR MY CAR SHUT OFF WHILE DRIVING. I HAD NO POWER STEERING BUT I COASTED TO A STOP IN THE RIGHT LANE OF FREEWAY TURNED MY CAR BACK ON AND DROVE ABOUT 500 FEET AND THE SAME THING HAPPEN BUT THIS TIME IT WOULD NOT TURN BACK ON. I HAD AAA TOW MY CAR TO THEIR SHOP. 3/20/2019 AAA TOW MY CAR TO CARDINALEWAY HYUNDAI 2525 WARDLOW ROAD CORONA, CA 92882 SERVICE: (951) 271-3333 5/13/2019 - [X] I ACCEPT HYUNDAI MOTOR AMERICA'S GOODWILL OFFER OF COVERING THE OF PARTS AND YOU COVERING THE LABOR $1,100.00 JORDAN NATIONAL CONSUMER AFFAIRS ‪ (714) 965-3976‬ HYUNDAI MOTOR AMERICA 9/16/2019 - NEW ENGINE IS INSTALLED | CAR IS READY | I I PAY THE THE 1,100.00 AND PICK UP MY CAR. 9/17/2019 - BROUGHT THE CAR BACK TO DEALER. A LEAK WAS FIXED 2 SPARK PLUGS CHANGED 9/18/2019 - I WENT TO PICK UP MY CAR ON 9/18/2019 WHEN I TURNED MY CAR ON THE CHECK ENGINE LIGHT WAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268484October 15, 2019
POWER TRAIN
DEALER REFLASHED (UPGRADED?) THE COMPUTER DURING AN UNRELATED DOOR LOCK REPAIR. AFTERWARDS, THE TRANSMISSION DISENGAGES AT LOW SPEED/COASTING, THEN REENGAGES VIOLENTLY. WHEN REQUESTED TO RESTORE THE COMPUTER TO THE ORIGINAL FACTORY PROGRAM, THE DEALER SAID IT CANNOT BE DONE. THERE HAVE BEEN SUBSEQUENT REFLASHES INSTALLED TO IMPROVE THE SITUATION, BUT TO NO AVAIL. DEALER SAYS "THE COMPUTER JUST HAS TO LEARN MY DRIVING HABITS". IT'S A DANGEROUS SITUATION WHEN YOU'RE NOT AWARE OF THE DISENGAGEMENT, THE ENGINE RPM INCREASES, THEN A SUDDEN ENGAGEMENT OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268780October 15, 2019
ENGINE
WHILE UNDER NORMAL DRIVING CONDITIONS, AFTER OPERATING FOR APPROX. 10 MINUTES, I WAS DRIVING ON A STATE ROUTE WITH TRAFFIC AND THE ENGINE COMPLETELY SHUT OFF. NO WARNING, NO DASH WARNING LIGHTS, NOT STALLING OF ENGINE, IT SIMPLY SHUT OFF. HAD TO PULL OFF SIDE OF ROAD, THRU TRAFFIC, AND LEAVE VEHICLE SITTING UNTIL IT COULD BE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268246October 14, 2019
ENGINE
2013 HYUNDAI SANTA FE SPORT - HAD ENGINE REPLACED DUE TO RECALL END OF JUNE 2019. OCTOBER 6TH CAR STARED BUCKING AND UNABLE TO GO MORE THAN 3-5 MPH WITH PEDAL TO FLOOR. CAR TOWED TO HYUNDAI WHO AFTER INSPECTION SAID IT WAS THROTTLE BODY. COST TO REPAIR WAS JUST ABOUT $900. HAD TO RENT CAR IN ORDER TO GET TO WORK. PICKED UP CAR ON MONDAY NIGHT. WEDNESDAY MORNING MADE IT ABOUT 2 MILES FROM HOUSE AND CAR DID EXACTLY THE SAME THING. HAD IT TOWED TO HYUNDAI AGAIN!!! THE PROVIDED A RENTAL CAR THIS TIME. THEY RESET CODE AND CHECKED THAT THROTTLE BODY WAS PROPERLY INSTALLED AND THAT ALL CONNECTIONS TIGHT. HYUNDAI SAID THEY DROVE CAR FOR 60 MILES AND COULD NOT REPLICATE PROBLEM. PRIOR TO PICK UP I INFORMED HYUNDAI SERVICE MANAGER THAT I WAS NOT CONFIDENT THAT THEY FIXED PROBLEM. PICKED UP CAR FRIDAY. IT IS NOW MONDAY MORNING (3 DAYS LATER) AND DIDN'T EVEN MAKE IT OUT OF MY DEVELOPMENT. SAME PROBLEM!!! SHAME ON HYUNDAI!!! I AM FEARFUL TO DRIVE THIS CAR EVEN IF THEY FIX THIS PROBLEM. DON'T TRUST THAT ENGINE REPLACEMENT WAS DONE CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268269October 14, 2019
POWER TRAIN
WE PURCHASED THE VEHICLE 7 MONTHS AGO WITH JUST OVER 62K MILES. THE VEHICLE WILL NOT GO FASTER THAN 30 ON THE ROAD. DEALERSHIP DID A DIAGNOSTIC AND TOLD US WE NEED TO REPLACE THE TRANSMISSION AND CD AXLE. AFTER RESEARCH THERE WAS A RECALL ON THIS MODEL'S TRANSMISSION. OURS WAS BUILT 3 MONTHS AFTER THE RECALL BUT IS DOING THE SAME THING. SAFETY ISSUE AND A QUALITY HYUNDAI SHOULD STAND BEHIND AND REPAIR. WE HAVE THE DIAGNOSTIC REPORT FROM THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268117October 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
WHILE TURNING RIGHT OUT OF A PARKING LOT ONTO A TWO LANE ROAD, THE VEHICLE SUDDENLY STOPPED ACCELERATING FOR 3-5 SECONDS AS A TRUCK WAS BEARING DOWN ON US. THE POSITION OF THE GAS PEDAL MADE NO DIFFERENCE. THE ENGINE WAS RUNNING AT AN IDLE WITH ZERO RESPONSE FROM PEDAL INPUT. WHEN IT DID FINALLY ACCELERATE, IT LURCHED FORWARD AS THE PEDAL WAS PRESSED TO THE FLOOR. WE ARE ALSO EXPERIENCING WHAT COULD BE DESCRIBED AS A SHUDDER WHEN DECELERATING TO A STOP. IT TYPICALLY SEEMS TO OCCUR BETWEEN 20-12 MPH. IT FEELS AS IF THE ENGINE IS STUMBLING OR IT IS HAVING TROUBLE DOWNSHIFTING SMOOTHLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267569October 10, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
OVER ONE MONTH AGO, MY GPS VIEWER SHOWED A WRONG TIME. I RESET THE CLOCK AND EXITED THE FEATURE. THE CLOCK QUIT APPEARING ON THE SCREEN. AT FIRST I DIDN'T NOTICE IT. THEN WHEN I DID, I WASN'T ABLE TO ENTER THE PROGRAM TO SET THE CLOCK: IT WAS ALL DARK ON THE CHOICES. I READ BOTH MY MANUALS AND NOTHING IN THEM TALKED ABOUT THIS PROBLEM. I HAD SEVERAL FRIENDS READ THE MANUAL AND THEY COULDN'T FIND ANY INFORMATION TO FIX THIS EITHER. I WENT TO THE DEALER AND HAVE IT FIXED AND THEY SAID THERE IS NO FIX FOR THIS. THE SECOND TIME I CAME TO THE DEALER, THE TECHNICIAN ORDERED THE WHOLE HEAD UNIT AND THEY SAID I HAVE TO WAIT FOR THE ORDER. IT'S ABOUT 4-5 WEEKS NOW AND I STILL HAVEN'T HEARD ANYTHING. I CALLED LAST WEEK AND THEY SAID THERE IS NO ETA FOR IT. I DO NOT KNOW WHAT TO DO ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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