Hyundai Santa Fe Complaints
8,019 consumer complaints on file.
- #11342991August 3, 2020AIR BAGS
TL* THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 11V472000 (AIR BAGS) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,580.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11342484July 31, 2020ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
CAR WAS BOTH TO DEALERSHIP ON 3/7/2020 -3/12/2020 THE HEADLIGHT WENT OUT THEY REPLACED THE BCM RETURNED TO DEALERSHIP ON 3/19/2020 HEADLIGHT NOT TURNING ON HEATED SEAT WENT OUT AND REAR WINDSHIELDWIPER NOT WORKING GOT BABK 3/20/20 BOUGHT BACK AGING ON 4/22/202 AND RETURNED TO ME ON 5/07/2020 FOR SAME THING IT IS BACK AGAIN AT DEALERSHIP FOR THE SAME THING. I WENT TO START THE CAR UP TO GO TO WORK AND THE LIGHTS DID NOT COME ON IT WAS RAINING THAT DAY AND TURNED ON THE REAR WIPER ON THAT DID NOT TURN ON THEN I TRIED THE HEATED SEAT TURNED IT ON AND IT WENT OUT.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11342078July 29, 2020POWER TRAIN
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT UPON SERVICING HIS VEHICLE, HE DISCOVERED GREASE LEAKING FROM A STUB LOCATED BETWEEN THE RIGHT AXLE AND THE TRANSMISSION. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 13V355000 (POWER TRAIN) WHICH WAS LINKED TO THE FAILURE. THE CONTACT PERFORMED A VIN SEARCH WHICH SHOWED THAT THE VIN WAS INCLUDED. THE CONTACT REACHED OUT TO THE MANUFACTURER WHO FIRST INFORMED HIM THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT THEN STATED THAT AFTER HE GAVE THE MANUFACTURER ADDITIONAL INFORMATION, IT WAS DETERMINED THAT THE VEHICLE WAS INCLUDED. THE VEHICLE WAS TAKEN TO COUGHLIN HYUNDAI (2300 HEBRON RD, HEATH, OH 43056) WHERE THE CONTACT PROVIDED THE DEALER WITH A CASE NUMBER FROM THE MANUFACTURER WHICH STATED THAT THE VEHICLE SHOULD BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V355000 (POWER TRAIN). THE DEALER DISPUTED THE CLAIM AND CONTACTED THE MANUFACTURER WHO THEN DENIED THE REPAIR FOR THE RECALL. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11341752July 28, 2020ELECTRONIC STABILITY CONTROL (ESC), ENGINE, SEAT BELTS
DRIVING TO WORK MY ENGINE STARTED HEATING UP AND ALL ELECTRONICS WERE NOT WORKING PROPERLY AND I LOST SPEED CONTROL WHILE ON THE HIGHWAY THERE IT STARTS TO MISSFIRE ALSO SEATBELT IS INSIDE OUT NOT WORKING PROPERLY ON DRIVER'S SIDE
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11341922July 28, 2020ENGINE
CAR STARTED SMOKING BLUE SMOKE OUT OF THE EXHAUST AT 45,000 MILES WAS NEVER TREATED FOR AN OIL CONSUMPTION TEST. I DIDN'T KNOW THERE WAS SUCH A THING WAS NOT ADVISED AT THAT TIME NOW 3 YEARS LATER SUV ONLY HAS 56,000 IT USED 2 QUARTS OF OIL IN 1700 MILES. SINCE I DON'T DRIVE IT MUCH THEY ARE SAYING I HAVE TO START ALL OVER AGAIN SINCE I HAD NOT BEEN IN SINCE MAY 2020. IT IS NOW JULY DRIVEN IT 1300 MILE I WAS TOLD MUST START CONSUMPTION TEST FROM BEGINNING NOT WITH IN THE 1000 MILE RANGE . THEY NEVER FILED OUT ANY CONSUMPTION CHART TO START WITH . THIS CAR ONLY HAS ONE YEAR REMAINING ON WARRANTY AND THEY ARE TRYING TO RUN OUT THE WARRANTY WITHOUT FIXING IT. CAR SMOKES UP MY WHOLE GARAGE UPON STARTING , IT HAS COVERED PEOPLE UP WITH BLUE SMOKE IT THEY ARE BEHIND ME IN A PARKING LOT. I CAN NOT UPLOADED. A DOCUMENT
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11341680July 27, 2020STEERING
WHILE DRIVING TO WORK FROM MY RESIDENCE, I BEGAN HEARING A CLICKING SOUND WHEN TURNING MY STEERING WHEEL, AS WELL AS EXPERIENCING EXTENSIVE "PLAY" IN IT AS WELL. THIS MADE IT DIFFICULT TO MAINTAIN MY LANE ON THE HIGHWAY, WHICH HAS VERY CLOSE TRAFFIC, AND MADE RESPONSE TO MY STEERING ACTIONS SEEM DELAYED BECAUSE OF SAID PLAY. EVEN ON NORMAL CITY, SURFACE STREETS, IT WAS NOT HANDLING CORRECTLY, AND TOOK EFFORT TO MAINTAIN MY DESIGNATED LANE, AS WELL AS MAKING TURNS AND RESPONSE TO OTHER TRAFFIC WHERE MY STEERING WAS PERTINENT. THE ISSUE PROGRESSIVELY WORSENED TO THE POINT I WAS AFRAID TO DRIVE IT. I RESEARCHED THE ISSUE AND FOUND THAT IT IS NOT AN ISOLATED INCIDENT IN HYUNDAI VEHICLES, AS WELL AS THEIR KIA VEHICLES. I COULD NOT FIND A RECALL, BUT DID SEE WHERE THEY EXTENDED THE WARRANTY ON KIA VEHICLES TO ADDRESS THE PROBLEM AND AVOID THE RECALL. SO WHY NOT ON THE HYUNDAI VEHICLES AFFECTED WITH THIS SAFETY PROBLEM.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11340927July 22, 2020ENGINE
WAS DRIVING TO WORK ON AN INTERSTATE HIGHWAY, GOING APPROXIMATELY 65-75MPH FOR ABOUT 10 MINUTES. AS I PUSHED THE ACCELERATOR TO PREPARE FOR A LANE CHANGE, I REALIZED THAT I COULD PUT THE ACCELERATOR ALL THE WAY TO THE FLOOR WITH NO RESPONSE. I IMMEDIATELY NOTICED THAT MY "CHECK ENGINE" LIGHT APPEARED. I TRIED AGAIN UNSUCCESSFULLY, THEN TRIED THE BREAKS. THE BREAKS WERE VERY STIFF, AS IF THEIR POWER TO THE ENGINE WAS CUT OFF. I TRIED TO TURN OFF OF THE HIGHWAY ONTO THE CURB, AND I NOTICED THAT MY STEERING WHEEL WAS ALSO VERY STIFF. ALTHOUGH I COULD TURN, IT TOOK MUCH MORE STRENGTH THAN USUAL. I LET THE SPEED DECLINE NATURALLY UNTIL IT STOPPED ENTIRELY ON THE SIDE OF THE HIGHWAY. WHILE STOPPED, I TRIED REPEATEDLY TO USE THE BREAKS, GAS, AND TEST THE STEERING, BUT THE SAME ISSUES WERE THERE WITH ZERO SUCCESS. ONE THING I CAN NOTE WAS THAT THE BATTERY APPEARED TO BE WORKING JUST FINE, AS MY RADIO WAS ON THROUGHOUT THIS ENTIRE TIME. THE CHECK ENGINE LIGHT REMAINED ON UNTIL I TURNED THE CAR OFF, AND WAITED A FEW MINUTES. I TURNED THE CAR ON AFTER SOME TIME AND IT IMMEDIATELY WORKED - WITH EVERYTHING ELSE APPEARING TO FUNCTION PROPERLY. THE LIGHT AT THIS TIME WAS OFF, AND HAS NOT HAPPENED SINCE. I IMMEDIATELY TURNED THE CAR INTO THE HYUNDAI DEALERSHIP, BUT BECAUSE THE LIGHT TURNED OFF, THEY CLAIM THAT THEY ARE NOT ABLE TO READ WHAT HAD HAPPENED DURING THIS INCIDENT. THEY GAVE THE CAR BACK TO ME WHILE OFFERING NO SUGGESTIONS, THEY DID NOT EVEN TAKE THE TIME TO LOOK AT THE ENGINE. THEY EVEN SAID THAT THEY WOULD TRADE IN THE CAR FOR RESALE - AS IF THEY WOULD LET SOMEONE ELSE TAKE THIS DEFECTIVE PRODUCT. I AM LUCKY I DIDN'T DIE, AND THIS COULD HAVE BEEN WORSE. MY PROBLEM APPEARS TO LOOK MUCH LIKE THE RECALLS OF OTHER SANTA FE YEARS AROUND 2015. I HAVE TRIED FOR A WEEK TO CONTACT HYUNDAI WITH NO SUCCESS IN GETTING IN CONTACT WITH A CASE MANAGER. FAILURE MILEAGE AROUND 83,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11340563July 21, 2020BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE BACK-UP CAMERA WAS INOPERABLE. THE VEHICLE WAS TAKEN TO OXMOOR HYUNDAI (8107 SHELBYVILLE RD, LOUISVILLE, KY 40222, 502-894-3400) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *BF CONSUMER STATED HEADLIGHTS WERE REPLACED 5 TIMES BUT NOT THE WIRING.*JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11340624July 21, 2020ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
IT STARTED OFF AS WHAT SEEMED LIKE JUST THE BULBS BURNING OUT IN ANY WHICH LIGHT. THEN MY PASSENGER WINDOW STOPPED WORKING THEN STARTED WORKING. THE LIGHTS STILL WERE HAVING ISSUES. IT TOOK A BIT FOR ME TO REALIZE THAT THERE IS A SHORT OR SOMETHING IN THE CAR. THE LIGHTS GO OUT THEN COME BACK ON THEN SWITCH WHICH ONE IS OUT. THE WORST TIME WAS WHEN IT WENT IN FOR AN OIL CHANGE AND CAME BACK OUT WITH NO LIGHTS WORKING. I CONTACTED THE COMPANY TO MAKE SURE THERE WAS NO FOUL PLAY AND THEY CHECKED THEIR CAMERA. I'VE HAD THE LIGHTS LOOKED AT MULTIPLE TIMES BY MULTIPLE DIFFERENT COMPANIES. IT NEVER FIXES THE PROBLEM PERMANENTLY. A FEW WEEKS AGO THE BACK RIGHT PASSENGER LOCK STOPPED WORKING THEN THE NEXT WEEK THE FRONT PASSENGER WINDOW AGAIN. THEN YESTERDAY THE LOCK STARTED TO WORK AND TODAY IT DOESN'T AGAIN. AND SPEEDOMETER IS OFF. HARD TO SAY BY HOW MUCH. DEPENDS ON WHICH SPEED READER I GO BY.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11340723July 21, 2020STRUCTURE:BODY, POWER TRAIN
WHEN TRAVELING AT DIFFERENT SPEEDS AND UPON ACCELERATION THERE'S LOSS OF POWER FOR A SPLIT SECOND, AND THEN IT'S BUMPING REAL HARD. IT CAN BE DESCRIBED AS A BUMPING NOISE, CLUNKING NOISE OR THUMPING NOISE. MORE LIKELY TO HAPPEN BETWEEN 50-70 MPH. ALSO, THE PASSENGER BACK DOOR LOCK HAS BEEN WORKING OFF AND ON. IT FINALLY HAS STOPPED OPENING THE DOOR ENTIRELY. I'VE TAKEN IT TO THE DEALER AND THEY HAVE YET TO DIAGNOSE AN ISSUE AFTER TWO INSPECTIONS. AS OF 7/21/20 THE VEHICLE IS STILL HAVING THESE ISSUES.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11340049July 18, 2020ENGINE
WHILE DRIVING THE VEHICLE AT HIGHWAY SPEED APPROX. 60MPH ENGINE BEGAN TO MAKE A KNOCKING SOUND IN THE ENGINE BAY. HAD THE VEHICLE TOWED TO THE NEAREST HYUNDAI DEALER AND BEGAN FILING A COMPLAINT TO HYUNDAI USA. AFTER 2 WEEKS OF THE VEHICLE SITTING THERE AND NO WORD BACK I CALLED THE DEALER TO FIND OUT IF IT HAD BEEN DIAGNOSED. NO ONE HAD LOOKED AT IT! NEXT DAY WE GOT A CALL STATING MOTOR WAS BLOWN UP AND A COST TO REPAIR WOULD BE $15,720!!!!! THIS VEHICLE WAS AND HAS BEEN VERY WELL MAINTAINED WITH REGULAR OIL CHANGES ETC. ( VERIFIED BY DEALER OIL LEVEL WAS GOOD ) OIL LIGHT WAS NOT ON NOR DID ANY WARNING LIGHTS ILLUMINATE DURING ANY OF THIS. THIS IS OUR SECOND HYUNDAI THAT WE HAVE OWNED WITH AN ENGINE FAILURE ( LAST VEHICLE HAD BEEN RECALLED FOR ENGINE. ) AND THIS WILL BE OUR LAST HYUNDAI.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11339989July 17, 2020ENGINE
ENGINE STARTED KNOCKING. TOOK IN TO DEALERSHIP. LOW 4 QUARTS OF OIL. NO CHECK ENGINE LIGHTS CAME ON. NO OIL LIGHT CAME ON. NO CHANGE OIL SOON LIGHT CAME ON. WHICH CAUSED METAL SHAVINGS IN OIL FILTER WHEN LOOKED AT BY A MECHANIC. VEHICLE WAS BEING DRIVEN ON CITY STREET THAT THE NOISES STARTED. BOUGHT CAR 5000 MILES AGO.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11339931July 17, 2020ENGINE
I WAS NOT NOTIFIED OF MY CAR'S ENTIRE ENGINE RECALL, BY MAIL, EMAIL, PHONE..NOTHING. I WAS ON THE BUSIEST FREEWAY (DRIVING THE SPEED LIMIT...75MPH) IN THE STATE, AND MY CAR'S ENGINE FAILED!! I WAS SCARED TO DEATH. I COULD HAVE BEEN KILLED. IT WAS THE MOST HORRIBLE AUTO EXPERIENCE IN MY LIFE. I AM NOW SCARED TO DRIVE AND CAN'T DRIVE ON FREEWAYS. THE WHOLE ORDEAL, TOWING, EVENTUAL MOTOR REPLACEMENT , HAVING TO DRIVE BACK UP TO EXCHANGE RENTAL CARS, LOANER VEHICLES, ETC., HAS CAUSED ME SOME PTSD. I WAS TOLD BY THE DEALER IN THE TOWN CLOSE TO WHERE THE CAR MOTOR FAILED, HYUNDAI DID NOT SEND OUT ANY RECALL NOTICES.THEY DID NOT WANT TO BE INUNDATED WITH OWNERS. YES, THE HYUNDAI DEALERSHIP MANY MILES FROM MY HOME EVENTUALLY REPLACED THE MOTOR. HOWEVER, HYUNDAI DID NOT MAKE IT EASY FOR ME . IE., AT FIRST, NO LOANER CAR AVAILABLE (I HAD TO GET A RENTAL CAR.) I HAVE YET TO BE REIMBURSED FOR MY TOWING AND RENTAL CAR EXPENSES. WHEN I FLASHBACK TO THIS, I GET UPSET. I CAN'T AFFORD TO SELL MY CAR, BUT DO NOT WANT TO KEEP IT EITHER. LOOK INTO THIS. AS I SAID, I COULD HAVE BEEN KILLED OR SERIOUSLY INJURED. SAVE OTHERS FROM DYING OR INJURY PLEASE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11339815July 16, 2020ENGINE
WHILE DRIVING. DASH BOARD LIGHTS FLICKERED, CAR SHUT OFF, (LUCKILY NOT WHILE ON THE HIGHWAY) WHEN TRYING TO START THE CAR, ENGINE WOULD NOT TURN OVER. HAZARD LIGHTS DID WORK.TOWED TO DEALERSHIP. HYUNDAI ASSESSED AND CLAIMED AN ENGINE RECALL. IT'S BEEN A MONTH. BUT HYUNDAI DID REPLACE THE ENGINE ALONE WITH ADDITIONAL PART.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11339367July 14, 2020FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) AT ATLANTIC HYUNDAI LOCATED AT 193 SUNRISE HWY NORTH SERVICE RD, WEST ISLIP, NY 11795, (631) 587-0700. THE CONTACT STATED THAT 6,000 MILES AFTER THE REPAIR WAS COMPLETED, WHILE STARTING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR IN THE CABIN OF THE VEHICLE. THE VEHICLE TOWED TO INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE HIGH-PRESSURE FUEL LINE NEEDED TO BE REPLACED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 18V934000 (ENGINE, FUEL SYSTEM, GASOLINE) HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 39,000. *LN
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11339377July 14, 2020ENGINE
THE SANTA FE'S ENGINE SEIZED WHILE TRAVELING ON AN INTERSTATE HIGHWAY GOING ~65 MPH. AFTER THE CAR WAS STOPPED ON THE SIDE OF THE HIGHWAY, OIL LEAKING FROM THE ENGINE WAS VISIBLE ON THE GROUND. THE SANTA FE'S ENGINE WOULD NOT TURN OVER/START. AFTER TOWING AND LETTING THE CAR SIT OVERNIGHT AT AN AUTO SHOP, THE COLD ENGINE WOULD STILL NOT TURN OVER/START WHEN THE MECHANIC TRIED. THE TRUSTED MECHANIC SAID THE ENGINE HAD SEIZED AND WAS USELESS. A RECALL WAS ISSUED FOR HYUNDAI'S SANTA FE SPORT AND SONATA OF THE SAME YEAR, 2013-2014 MODELS. THE RECALL IS FOR MACHINING ERRORS DURING ENGINE MANUFACTURING. THESE ERRORS CAN CAUSE PREMATURE WEAR OF THE BEARINGS LEADING TO ENGINE SEIZURES. HAVE OTHER PEOPLE EXPERIENCED THIS DEFECT IN THE 2014 SANTA FE?
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11339140July 13, 2020STEERING, UNKNOWN OR OTHER
WHEN I FIRST "TESTED" THE CAR I MENTIONED TO THE SALES PERSON THAT I THOUGHT IT WAS PULLING TO THE RIGHT. HE CONVINCED ME IT WASN'T. ON 7/31/19 I PURCHASED 4 NEW TIRES AND HAD A WHEEL ALIGNMENT. I TOOK IT BACK FOR ADJUSTMENTS TO THE ALIGNMENT 3 TIMES BEFORE THE COVID OUTBREAK (TWICE BEFORE JANUARY). IT IS NOW MAJORLY VEERING TO THE RIGHT AND I HAVE TO KEEP IT FROM GOING THAT WAY WHEN DRIVING. I DON'T DRIVE FAR TO WORK WHICH IS WHY IT WASN'T AS MUCH OF A PROBLEM BEFORE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11339141July 13, 2020ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT AND SEVERAL OTHER UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER AND INSPECTED THE VEHICLE. THE CONTACT STATED THAT THERE WAS A LARGE QUANTITY OF OIL UNDERNEATH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO THE BILL HOOD FORD LOCATED AT 1500 N MORRISON BLVD, HAMMOND, LA 70401 WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11338777July 11, 2020SERVICE BRAKES
HYUNDAI ISSUED A RECALL RECENTLY RELATED TO THE ABS MODULE, WHICH CAN RESULT IN A FIRE. I CALLED HYUNDAI AND SCHEDULED A SERVICE APPOINTMENT IN ADVANCE, AND AFTER WAITING FOR AN HOUR ON THE DAY OF THE APPOINTMENT WAS TOLD THAT THEY WOULD NEED TO ORDER PARTS. THEY KNEW THE PROBLEM AND WHAT NEEDED TO BE REPLACED BEFORE I CAME FOR THE APPOINTMENT, THIS DOES NOT MAKE SENSE AND PUTS DRIVERS IN DANGER BY EXTENDING TIME SPENT DRIVING WITH THIS COMBUSTION HAZARD. IT HAS NOW BEEN TWO WEEKS (ON MONDAY) SINCE THE HYUNDAI DEALERSHIP ORDERED THE PARTS AND I STILL HAVE NOT RECEIVED A CALL BACK TO SCHEDULE THE REPAIR. I CALLED LAST WEEK TO CHECK IN AND THEY SAID THAT THE PART STILL HAD NOT BEEN RECEIVED AND THAT THEY WOULD CALL ME WHEN IT ARRIVED. GIVEN THAT THIS IS A SERIOUS SAFETY HAZARD THAT HAS THE POTENTIAL TO CAUSE SERIOUS INJURY OR DEATH, IT SEEMS TOTALLY UNACCEPTABLE THAT HYUNDAI IS TAKING THIS LONG AND NOT PROVIDING A SAFE ALTERNATIVE VEHICLE WHILE AFFECTED CUSTOMERS ARE WAITING ON THE PARTS.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11338280July 8, 2020ENGINE
THE CAR IS SLUGGISH ON ACCELERATION. LOOKING UP FORUMS IT SEEMS THAT QUITE A FEW ARE EXPERIENCING THIS. I JUST READ "I JUST READ AN ARTICLE THAT SAID THAT HYUNDAI WILL BE REPLACING SOME ENGINES FOR THIS SAME ISSUE DUE TO A MANUFACTURING DEFECT WITH THE CRANKSHAFT PIN." ON A FORUM.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0