Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11361184September 25, 2020
SUSPENSION
PURCHASED USED VEHICLE SEP 2018 FROM USED CAR CHEVY DEALER. 3 DAYS INTO DRIVING THE RIGHT FRONT SPRING BROKE AND PUNCTURED THE TIRE FORCING ME TO PULL OVER TO THE SIDE QUICKLY, LUCKILY WITHOUT ACCIDENT. CAR TOWED & REPAIRED BY DEALER. HYUNDAI WOULD NOT RESPOND TO COMPLAINTS ABOUT THIS EVEN THOUGH HAVE SEEN OTHERS WITH SAME ISSUE. CAR SOUNDED HORRIBLE AND I HAVE HAD THE SUSPENSION STRUTS AND COILS REPLACED NOW TWICE WITH THIS VEHICLE IN THE LAST TWO YEARS DUE TO BAD WEAR, ABRASIONS AND SQUEAKING IN THE SUSPENSION. REPAIR AND REPLACEMENT WORK DONE AGAIN ON SEP. 2020. POOR QUALITY METAL AND PARTS WITH THIS VEHICLE BRAND AND DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360928September 24, 2020
SERVICE BRAKES, ENGINE
TL* THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE STARTED TO SMOKE FROM THE EXHAUST PIPE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE ENGINE WAS BURNING OIL AND NEEDED TO BE CHANGED. THE OIL WAS CHANGED IN HOPES IT WOULD REPAIR THE FAILURE. THE VEHICLE WAS THEN TOWED TO HERB CONNOLLY HYUNDAI, 520 WORCESTER RD, FRAMINGHAM, MA 01702, AND WAS DIAGNOSED THAT THE ENGINE OIL LEVEL WAS PERFECT ON ARRIVAL AND WAS NOT REPLICATING THE FAILURE OF THE SMOKE. THE FAILURE RECURRED. THE VEHICLE WAS THEN TOWED TO MIRAK HYUNDAI, 1165 MASSACHUSETTS AVE, ARLINGTON, MA 02476, WHERE IT WAS DIAGNOSED THAT TOO MUCH OIL WAS ADDED. THE DEALER INFORMED THE CONTACT WAS TO PICK UP THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THERE WAS NO REMEDY AVAILABLE FOR THE OPEN RECALL OF NHTSA CAMPAIGN NUMBER: 20V520000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. PART DISTRIBUTION DISCONNECTED. - (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11360639September 23, 2020
UNKNOWN OR OTHER
MY VEHICLE WAS TAKEN FOR AN OIL CHANGE AT ETD SERVICE CENTER ON SATURDAY, 9/19/2020. I THEN DROVE DOWN THE PARKWAY FOR THE WEEKEND. I RETURNED SUNDAY NIGHT AND NOTICED MY OIL LIGHT WAS BLINKING WHILE STOPPED AT A LIGHT. I RETURNED TO ETD FIRST THING MONDAY MORNING 9/21/2020 WHO ADVISED THAT "IF IT HAPPENED AGAIN, BRING IT TO THE DEALER". TODAY ON 9/23/2020, THE OIL LIGHT WAS BLINKING AGAIN WHILE STOPPED AT A LIGHT AND THE VEHICLE WAS IDLING. THERE IS NO OIL LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360413September 22, 2020
ENGINE
GOOD MORNING, I'M REACHING HERE BECAUSE HYUNDAI HAD BEEN NEGLECTING HELPING ME WITH A RECALL THE VEHICLE HAS. THE VEHICLE IS IN THE DOMINICAN REPUBLIC. THE VEHICLE IS AT THE MAGNA HYUNDAI, OFFICIAL DEALER FROM HYUNDAI IN THE DOMINICAN REPUBLIC. I'M ATTACHING THE LAST EMAIL CORPORATE HYUNDAI USA SENT ME. ALL I'M ASKING IS TO FIX THE ENGINE FAILURE BECAUSE OF THE RECALL. THE DEALER IN THE DOMINICAN US WILLING TO COOPERATE IF HYUNDAI USA GIVES THEM THE GREEN LIGHT. THE VEHICLE WAS BUILT HERE IN THE USA. THE VEHICLE WAS JUST USED FOR ABOUT 1K MILES. WE BOUGHT IT IN MARCH 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360462September 22, 2020
ENGINE
MY 2014 SANTA FE WENT INTO "LIMP MODE" AND WOULDN'T TRAVEL MORE THAN 5 MILES AN HOUR. I WAS TOLD THAT MY ENGINE HAD NO OIL AND WAS PART OF A SAFETY RECALL. AFTER MONTHS OF JUMPING THROUGH THE HOOPS WITH A SERIES OF OIL CONSUMPTION TESTS, I WAS TOLD THAT IF I REPLACED A SLIGHTLY DRIPPY OIL PAN GASKET (A LEAK SO SMALL THAT IT NEVER HIT MY CONCRETE CARPORT) THAT HYUNDAI OF CUMMING WOULD SEND OUR PAPERWORK TO HYUNDAI CORPORATE FOR A RECALL OF THE ENGINE. I NEVER KNEW THAT THE CAR COMPLETELY-SHUTTING-DOWN WHILE DRIVING WAS A POSSIBILITY. APPARENTLY, THE RECALLED ENGINES DO EXACTLY THAT! THEY SHUT DOWN WHILE BEING DRIVEN WITH NO WARNING! WHILE DRIVING, MY SANTA FE COMPLETELY SHUT-DOWN. NO POWER STEERING, NO POWER BRAKES, NOTHING! NO WARNING LIGHTS EVER CAME ON TO ALERT ME OF A PROBLEM. THE TIMING OF THIS HAPPENING WAS CONVENIENT THOUGH AS I WAS GOING AWAY FOR 5 DAYS. I DROPPED MY CAR AT THE CUMMING GA DEALERSHIP. I ASKED THEM TO REPLACE THE OIL PAN SEAL AND TROUBLE SHOOT THE STALLING PROBLEM. 5 DAYS THEY SAT ON MY CAR. THEY DID NOTHING. TURNS OUT, THEY WERE WAITING ON THE SERVICE-REP WHO DID MY REPAIR ESTIMATE TO RETURN FROM VACATION. THEY WERE GOING TO WAIT 11 DAYS WITHOUT DOING THE WORK OR TALKING TO ME. THEY SAID THAT THEY DIDN'T DO THE WORK BECAUSE MY CAR DID NOT QUALIFY FOR THE RECALL. RECALL OR NO RECALL, I NEED MY CAR FIXED! AFTER SHOWING UP IN PERSON, I WAS GIVEN A LOANER CAR UNTIL THEY COULD DIAGNOSIS THE ENGINE & REPLACE OIL PAN GASKET. THIS WAS TUES 9/15. THEY GAVE ME THE LOANER CAR UNTIL FRI. CALLED ON FRI, THEY HADN'T FOUND THE STALLING PROBLEM AND SAID KEEP THE LOANER UNTIL 9/25. WAS TOLD TODAY THAT THEY STILL HAVE NOT REPLACED THE OIL PAN GASKET, BUT THEY WANT THE LOANER BACK. THIS IS OUTRAGEOUS. I DON'T FEEL SAFE IN THIS CAR. AND DESPITE BEING A PAYING CUSTOMER, THEY STILL HAVEN'T DONE THE WORK THEY SAID I NEED TO HAVE DONE FOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360143September 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING, VISIBILITY/WIPER
1. SPEED SENSOR- REPLACED BY RECALL AND CONTINUE TO FAIL. 2. REAR GLASS IN HATCHBACK, JUST BROKE ORIGINATION FROM WIPER HOLE IN GLASS WHILE THE CAR WAS OCCUPIED SITTING NOT MOVING A A PARKING LOT. 3. STEERING RATTLES BECAUSE A SHOCK DAMPER WEARS OUT PREMATURELY. 4. SEATS- ELECTRIC CONTROL BUTTON CONTACTS TARNISH WITH USE AND QUIT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360301September 21, 2020
AIR BAGS, UNKNOWN OR OTHER
THE CONTROLS ON THE STEERING WHEEL HAVE COMPLETELY STOPPED WORKING. ACCORDING TO MY RESEARCH IT APPEARS THE CLOCK SPRING IN THE STEERING WHEEL HAS GONE BAD. HYUNDAI HAS EXTENDED THE WARRANTY FOR OTHER MODELS WITH CLOCK SPRING ISSUES (SEE ATTACHMENT) BUT NOT THE 2014 HYUNDAI SANTA FE SPORT TO DATE. A BAD CLOCK SPRING COULD AFFECT THE AIR BAG INCLUDING POSSIBLY DEPLOYING IN AN ACCIDENT. THIS IS DEFINITELY A SAFETY ISSUE. AT THE BEGINNING OF THE CLOCK SPRING GOING BAD, THE CONTROLS ON THE STEERING WHEEL WOULD WORK WITH THE STEERING WHEEL TURNED ALL THE WAY IN EITHER DIRECTION. NOW, THEY DON'T WORK AT ALL. SINCE THE CLOCK SPRING COULD CAUSE A SERIOUS SAFETY ISSUE THE 2014 MODEL SHOULD BE INCLUDED IN THEIR EXTENDED WARRANTY OR RECALL....OR SHALL THEY WAIT TO SEE HOW MANY PEOPLE GET HURT OR POSSIBLY KILLED FIRST. I CONTACTED HYUNDAI AND THEIR CONSUMER AFFAIRS REPRESENTATIVE TOLD ME THERE IS NO EXTENDED WARRANTY OR RECALL FOR MY MODEL CAR. I TOLD HER I WAS GOING TO REPORT IT NHTSA AND SHE SAID I SHOULD BECAUSE THAT IS HOW THESE THINGS GET TAKEN CARE OF.....SAD THAT A COMPANY WILL WAIT ON SUCH A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360335September 21, 2020
ENGINE
MY CAR WAS STALLING, AT A STOP LIGHT, WOULDN'T START UP AT HOME AND WOULDN'T START AT WORK. CALLED TRIPLE AAA AND PURCHASED A BATTERY FROM THEM, HOWEVER I HAD THE OLD BATTERY TESTED AND IT WAS STILL GOOD. TOOK MY CAR TO THE DEALERSHIP BECAUSE MY CAR WAS LEAKING OIL AFTER 2 MONTHS BACK AND FORTH IN THEIR SHOP THEY COULD NOT FIND THE ISSUE. I CALLED CORPORATE TO FILE A COMPLAINT A FEW TIMES AND WAS ALWAYS TOLD THAT THERE WAS NOTHING THEY CAN DO BECAUSE WARRANTY HAD EXPIRED. I TOOK MY CAR TO AN OUTSIDE MECHANIC WITHIN 30MINS THEY FOUND THE ISSUE. WHEN THE TECH REMOVED THE CYLINDER HEAD 6 OF THE REAR HEAD BOLTS WERE LOOSE AND THE THREADS HAD PULLED OUT OF THE BLOCK AND 4 FROM THE FRONT HEAD. TECH DRILLED OUT ALL REAR BLOCK HEAD BOLT HOLES AND INSTALLED TIME SERTS AND THE 4 IN THE FRONT HEAD. AFTER REPAIR NO MORE OIL LEAKS. I CALLED HYUNDAI CORPORATE BECAUSE OF THERE DESIGN FAILURE IT WAS THEIR RESPONSIBILITY TO PAY FOR IT $4526.02. AGAIN HYUNDAI SAID THEY WERE NOT LIABLE. I WANT TO BE REIMBURSE FOR ALL MY OUT OF POCKET EXPENSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360101September 20, 2020
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
THERE IS ONE RECALL OUT ON MY 2015 HYUNDAI SANTA FE SPORT HAVING TO DO WITH RISK OF ENGINE COMPARTMENT FIRE. THE ABS SYSTEM CAN LEAK ONTO AN ELECTRICAL MOTOR AND CAUSE AN ENGINE COMPARTMENT FIRE. I HAVE NEVER RECEIVED AN OFFICIAL WORD ON THIS RECALL - ONLY WORD OF MONTH/ RADIO. THERE IS NO REMEDY YET UNTIL END OF OCTOBER 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359871September 18, 2020
ENGINE
ENGINE SEIZED ON 2015 HYUNDAI SANTA FE. NO WARNING AT ALL. TOWED TO LOCAL MECHANIC SHOP. DID NOT TAKE TO HYUNDAI DEALERSHIP. MECHANIC FOUND NO OIL IN THE DIP STICK. SYNTHETIC OIL CHANGE DONE A LITTLE OVER A MONTH AGO. VEHICLE JUST WENT OVER 100K IN MILEAGE. I'VE KEPT UP WITH THE MAINTENANCE SCHEDULES. HAS TO BE SOMETHING WITH THESE HYUNDAI ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355627September 17, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED WHEN SHIFTING GEARS FROM DRIVE TO REVERSE, SHE HEARD AN ABNORMAL NOISE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT CALLED THE LOCAL DEALER INVER GROVE HYUNDAI LOCATED AT 1290 50TH ST E, INVER GROVE HEIGHTS, MN 55077, (888) 706-5928, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V261000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355690September 17, 2020
ENGINE, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
FUEL CONSUMED MORE , LIGHTENING IN BACK NOT CLEAR , ENGINE SOUND ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355086September 15, 2020
ENGINE
SUV STOPPED COMPLETELY IN THE MIDDLE OF FREE WAY. ALL THE LIGHTS IN THE BOARD TURN ON AND HAD TO GET IT TOWED. WAS TOLD IT WAS THE ENGINE WHICH I THINK IT'S I'MPOSIBLE BEING A FOUR YEAR OLD CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354909September 14, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE OIL SENSOR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED THAT TWO MONTHS LATER, THAT THE ENGINE LEAKED OIL AND FAILED TO RETAIN ENGINE OIL. THE CONTACT CALLED THE HYUNDAI OF BECKLEY DEALER LOCATED AT 3921 ROBERT C BYRD DR, BECKLEY, WV 25801, (304)-254-8220, AND SCHEDULED AN APPOINTMENT. THE CONTACT INQUIRED ABOUT AN UNKNOWN OIL LEAK RECALL AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS CALLED BUT, NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354753September 13, 2020
ENGINE, POWER TRAIN
THIS VEHICLE HAS A INTERMITTENT ACCELERATION PROBLEM WHICH CAUSES A DELAY IN THE VEHICLE MOVEMENT. THE DEALER STATED THEY CANNOT DUPLICATE THE PROBLEM HOWEVER THE ISSUE DOES EXIST. MANY OWNERS ARE HAVING THE SAME PROBLEM AS I READ ON LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354811September 13, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHILE DRIVING ABOUT 65 MPH ON THE HIGHWAY ALL OF THE WARNING LIGHTS (ENGINE, OIL, ETC...) CAME ON AT THE SAME TIME AND THE CAR JUST SHUT DOWN AND LOST POWER STEERING. LUCKILY I WAS ABLE TO PULL OVER WITHOUT ANY PROBLEMS. THE VEHICLE WOULDNT START. IT JUST MAD A CLICK WHEN TURNING THE KEY. ALL OF THE LIGHTS WORK IN THE VEHICLE. THE VEHICLE HAS ABOUT 82,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354332September 11, 2020
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING TO WORK AND MY ESC OFF LIGHT CAME ON. AS SOON AS IT CAME ON MY BRAKES GOT TOUCHY, MY ENTIRE CAR STARTED SHAKING LIKE CRAZY, & MY CAR WOULD NOT GO OVER 20-25 MILES. I HAD TO PRESS THE BRAKES REALLY HARD BC I WAS AFRAID THAT I WAS GOING TO HIT ANOTHER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354449September 11, 2020
UNKNOWN OR OTHER
WHEN COMING TO A STOP WITH THE BRAKES APPLIED, THE RPMS JUMP TO 4,000 AND THE VEHICLE SURGES FORWARD. THE VEHICLE STOPPED AFTER PUTTING IT IN NEUTRAL. THIS HAPPENED ON 8/23/20 AND OTHER TIMES. DEALER COULD NOT REPLICATE AND DENIED ANY KNOWLEDGE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354500September 11, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY HUSBAND AND I PURCHASED THIS CAR BRAND NEW, WITH ONLY 252 MILES ON IT. ON THE THIRD DAY OF OWNING IT WE WERE DRIVING AND WITHIN 5 MILES THE CAR BEGAN ALARMING WITH THE CENTER DRIVER CONSOLE INDICATING THE ENGINE WAS OVERHEATED. THE TEMPERATURE GAUGE WAS IN THE RED ZONE. AFTER A FEW SECONDS IT DROPPED SLIGHTLY AND FLUCTUATED IN THE UPPER 2/3S OF THE HIGH TEMPERATURE REGION. WE DROVE TO THE DEALERSHIP, WHICH WAS WITHIN 10 MILES. ONCE WE WERE WITHIN HALF A MILE THE CAR ENGINE BEGAN RATTLING EVERY-TIME I TRIED TO ACCELERATE AND THE TEMPERATURE GAUGE AT THIS POINT REMAINED IN THE REDLINE. IN ADDITION, DURING ALL OF THIS WE TURNED THE HEAT ON TO PULL SOME HEAT FROM THE ENGINE BUT ONLY COLD AIR WOULD BLOW. WE WERE WITHIN THE 3 DAY GRACE PERIOD OF NO QUESTIONS ASKED RETURN POLICY SO WE DECIDED TO RETURN THE CALL AS IT WAS BRAND NEW AND HAD SUCH A SERIOUS MALFUNCTION. WE HAVE NOT HEARD BACK FROM THE DEALERSHIP AS TO WHY THE CAR MALFUNCTIONED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354117September 10, 2020
POWER TRAIN
BOTH CV AXLE BOOTS TORN DUE TO FAILED LOWER CONTROL ARMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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