Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11465398May 20, 2022
ENGINE
The contact owns a 2012 Hyundai Santa Fe. The contact stated that while his daughter was driving, the vehicle stalled without warning. The contact jumped started the vehicle however, the vehicle stalled again. The vehicle was towed to an independent mechanic where he informed the contact that the engine had seized. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465477May 20, 2022
SERVICE BRAKES
The contact owned a 2017 Hyundai Santa Fe. The contact stated while coming off the highway ramp she saw smoke coming from the hood of the vehicle. A witness stated there was fire coming from the hood. There were no warning lights illuminated. The contact pulled over to the parking lot and the vehicle would not stop. The contact let the vehicle slow down until she hit a bump and safely jumped out of the vehicle. There were no injuries and there was no medical attention needed. The fire and police were there to file a report. The fire department extinguished the fire. The vehicle was deemed a total loss. The vehicle was towed to a city pound. The manufacturer was not notified of the failure. The NHTSA Campaign Number: 22V056000 ( Engine Compartment Fire) was referenced. The failure mileage was 124,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11465243May 19, 2022
POWER TRAIN, ENGINE
The vehicle is equipped with a Theta II engine. After several months of oil consumption tests Colonial Hyundai in Downingtown PA changed the motor but not the spark plugs. Vehicle became disabled while driving with a clogged catalytic converter which an independent mechanic said was clogged with burnt oil. Hyundai dealership contends excessive oil consumption has negative impact on catalytic converter. This seems to be a performance and possible safety issue for vehicles which were subjected to running while consuming excessive oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465314May 19, 2022
UNKNOWN OR OTHER
I was driving and the car just turned off. A check engine light went on. I was able to restart the car. The dealer says they cant see any issues. I was put at risk because I was actively driving and the cars around me were driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465105May 18, 2022
AIR BAGS, SERVICE BRAKES, SEAT BELTS
The contact owned a 2014 Hyundai Santa Fe. The contact stated that while driving approximately at 75-80 mph when another vehicle driving at high speeds crashed into the rear of the vehicle causing the vehicle to sway. The contact attempted to avoid crashing into another vehicle but crashed into a concrete divider. When the contact depressed the brake pedal, it failed to respond. As a result, the vehicle flipped over. During the incident, the seat let's failed to retract and secure the contact therefore he collided with the windshield during the impact. The air bags failed to deploy. The contact sustained injuries to his back, ribs, and shoulder that required medical attention. The vehicle was towed and deemed totaled. A police report was not filed. The manufacturer was made aware of the failure. The approximate failure mileage was 70,100.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11465205May 18, 2022
ENGINE
When driving on a main highway at about 65 MPH, my engine started to make a weird ticking sound and my car was slowing down. I was able to cross 3 lanes of traffic to an exit and stop at a gas station. There were no warning lights on initially but after a few minutes, a solid engine light came on and stayed on. Prior to this incident, there were no warning lights for my engine, oil, battery, etc. When getting to a repair shop, they told me the engine had seized and my battery was dead. They said there may be a recall but after calling Hyundai, they said there was no recall on my specific car, although it seems like many people with my type of engine have had the exact problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464853May 16, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Hyundai Santa Fe. The contact stated that the rear driver’s side door would not open from inside or outside the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464185May 11, 2022
ENGINE
The contact owns a 2015 Hyundai Santa Fe Sport. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled. The contact depressed the accelerator pedal however, the vehicle failed to respond. The contact steered the vehicle off of the roadway safely. The contact was unable to restart the vehicle. The contact stated no warning light was illuminated. The vehicle was towed to the residence and then to a dealer. The dealer diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 194,353.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463997May 10, 2022
ENGINE
While driving to work on the highway. My car begin to stall and hesitated. There were no warning lights no indication that anything was wrong with my car. I’ve been pretty good about keeping up with the maintenance on my car. I creep into work and ask one of my mechanics to look over my car because of what happened on the highway. The mechanic checked it out and found there was no oil in the car. It was not time for my scheduled oil change. He asked if any lights came on, if there was any way the oil could have leaked out. No lights came on and I park in my garage everyday, no oil leaks. I told him this isn’t the first time it happened. He put some oil in my car and I told him I was scheduled for an oil change later that week. He said ok. On my way home the engine to knock and again stall. I didn’t take the highway home. My car shut off on me just before I made it home. I decidedly to call the dealership the next day. I parked it in the garage. The next morning I was letting my dog out and there was a strong gas/engine smell in my breezeway. I opened the garage to check to see if something was visibly wrong with my car still no leakage. I brought my car to the dealership, explain what happened. While waiting I was checking on recalls and discovered this is a serious on going problems with the 2017 Santa Fe’s. The dealership quoted me at $12000 to replace the engine. I’m a single parent where am I gonna get $12000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464007May 10, 2022
ELECTRICAL SYSTEM
The vehicle has a wireless phone charger which causes the phone to overheat. It causes so much heat that the phone shuts down to prevent damage to the phone. There is a potential risk for fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464089May 10, 2022
STRUCTURE:BODY
The back driver side child safety lock is stuck between on and off and the door will not open. I am an Uber driver. If there was an accident a passenger might get trapped inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464115May 10, 2022
ENGINE
While driving on the freeway, without warning the driver was unable to accelerate to change lanes and suddenly multiple warning lights illuminated. Car was able to coast and driver slowly made way to exit and left the freeway to off ramp. Steering and brakes were still operable. No signs of smoke, odors or noises during incident. Once stopped car was placed in park and turned off and engine would not turn over. Slight smell was noticed a few minutes later. Before driving no indicator lights were illuminated warning of possible issues with car. This was a dangerous situation as the driver and family was on a freeway at high speeds. Automobile is currently at Dealer who has confirmed that the engine has seized and is no longer operable. Dealer is in contact with Manufacturer on next steps. Automobile is up to date on all recall repairs. Last service maintenance was conducted 2 months prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463913May 9, 2022
ENGINE, UNKNOWN OR OTHER
Engine light came on took it to the dealer they told me that it had been looked at when they pulled the vehicle up to inspect the bottom the vehicle showed melted parts from the vehicle that are on sure what caused it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463972May 9, 2022
ENGINE
My Santa Fe has less than 14k miles. In many instances, the car has stalled when turning on. The engine would tremble and then shut the engine off while the dash lighting/symbols stay on. It will idle for a quick second and then drop to zero. Another instance is when driving into a parking spot and driveway and we applied the brakes. At that moment the engine shut off while the dash lights/radio and everything else stayed on. In all instances, if we apply the brake and then hit the start button, the car will typically turn on and act like nothing ever happened. In 2 instances, the blind side detection would turn off while driving and all the warning lights would come on the dash. After turning it off and letting it sit for a few minutes it would disappear. One time the front detection would go off and there was no car in front of me for about 8ft. The beeping continued after we drove off and it eventually reset itself and never happened again. I’ve notified the Hyundai dealer but they claim if they can’t recreate it then they can’t fix anything. My previous Santa Fe did the same thing and they had it for 2 weeks with no results. Although my blue link app showed the car was never moved from the parking spot which made me wonder if they even tried anything. I have videos of the Santa Fe stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463716May 7, 2022
FUEL/PROPULSION SYSTEM
This vehicle hesitates to a dangerous degree when trying to accelerate from a stop or rolling stop. When pressure is applied to the gas pedal, the vehicle will not accelerate until nearly a whole second later. This delay in response has created dangerous situations where merging onto a road in a predictable and smooth manner is crucial (i.e. turning right at a red light, a 4-way stop). I did not notice this problem during my test drive, but now at almost 10,000 miles, the problem has become more pronounced. No warning messages in the gauge display. The vehicle has not been inspected by police, manufacturer, or insurance representative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463722May 7, 2022
ENGINE
Engine started using excessive oil. Monitored and refilled as needed. On Sept 15, 2021, Engine completely seized while driving. Took over a month to get appointment at local Hyundai dealership. Towed to dealership and confirmed engine needed to be replaced and possible AWD system damage (can’t confirm until engine is replaced). At dealer since Oct 25, 2021 (now May 2022). Hyundai refused warranty coverage as we are second owners. Dealer advised delay to repairs due to numerous similar engine failures and lack of parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463694May 6, 2022
UNKNOWN OR OTHER
vehicle had a recall in 2017 recall#947 to perform underbody corrision prevent service. in April of 2022 vehicle was taken to a service shop for a oil change at that point the tech sent pictures of the frame that was rotted and suggested bringing the vehicle to the dealer for them to inspect. Vehicle was taken to Sansone Auto Mall in Avenel N.J. on April 22,2022 at such time pictures of rotted frame was sent to Hyundai and dealer infomed me that vehicle was unsafe to drive.Two weeks have gone by with no response from Hyundai or dealer after numerous calls. What can I do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463516May 5, 2022
ENGINE
At highway speed during moving to exit ramp car stalled and luckily coasted to safety without an accident but was very scary and could have ended badly. Restarted car and all seems to be working fine currently but worried it will happen again, this is the first time. No engine codes and had it checked with a odb2 scanner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463517May 5, 2022
STRUCTURE:BODY
This car is equipped with a panoramic roof that opens both all the way and tilts for ventilation. While driving 70 MPH (posted speed limit) on I-95 in North Carolina in March, we had the roof tilted open. The sky was sunny, and the temperature was about 70 degrees. The roof spontaneously exploded, sending glass particles through out the inside of the car. The car did not collide with any object; the roof just shattered on its own. I was able to safely maintain control of the car, and pulled off at the next intersection. I was able to find a vacuum in a short amount of time to clean out the shattered glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463518May 5, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Hyundai Santa Fe. The contact stated that while her husband was driving at an undisclosed speed, the vehicle was not able to stop immediately while the brake pedal was depressed, causing his vehicle to rear-end another vehicle. The failure recurred on a separate occasion while the contact's husband was driving, and the brakes failed to stop the vehicle from crashing into their daughter's residence. The air bags did not deploy in either collision. No injuries were sustained and no medical attention was received for either collision. No police report was filed for either collision. The contact's husband was able to drive the vehicle away from both the scenes of the collisions. The vehicle's front end was damaged; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 28,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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