Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11467877June 6, 2022
ENGINE
The contact owns a 2012 Hyundai Santa Fe. The contact stated that he received notification of NHTSA Campaign Number: 20V746000 (Engine) and the vehicle was taken to the dealer for the recall repair. The dealer inspected the vehicle and informed the contact that they did not have the proper equipment to complete the inspection of the vehicle as instructed by the manufacturer. The contact stated while driving 60 MPH, he heard abnormal sounds coming from the vehicle. There was no warning light illuminated. The contact stated that the failure recurred increasingly while driving and occasionally the vehicle would stall. The vehicle was towed to the residence of the contact’s niece. The vehicle was then towed to the local dealer where the failure was diagnosed as a fractured connecting rod and camshaft bearing failure. The dealer sent a diagnostic report to the manufacturer; however, the manufacturer declined to cover the repair under NHTSA Campaign Number: 20V746000 (Engine). The vehicle was not repaired. The failure mileage was approximately 205,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467889June 6, 2022
ENGINE, POWER TRAIN
My 2013 Santa Fe Sport 2.0t seized. After getting multiple inputs from Licensed Mechanics I was informed about a known recall for my vehicle with symptoms that aligned with the symptoms of my vehicle. That is also listed on the NHTSA re-call list. I contacted Hyundai shortly after that to make them aware of the issue; I got an appointment for an inspection on 04/05. I was informed that my vehicle would not be fixed under the recall because my car was out of warranty. They also stated that I was at fault for a lack of "service"; I am requesting that Hyundai replaces any and all parts necessary + labor considering the fact that this recall is known to cause pre-mature engine wear, engine friction and engine seizure. In addition to this, the dealership marked my vehicle engine re-call as "completed" on 04/05/22 per Hyundai website through running my vehicle in # see attached documents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467670June 5, 2022
ENGINE
A worn connecting rod bearing which produced a knocking noise from the engine and engine warning light. Engine had 80 thousand miles with routine oil changes using 100% synthetic oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467478June 4, 2022
ENGINE
I was driving the vehicle at highway speeds, when I attempted to pass a vehicle, the engine started making a knocking sound. I had the vehicle towed to the Hyundai dealership. When they did their initial inspection, there was no oil in the engine. The engine oil had been changed by a reputable dealer within 3,000 miles. The vehicle is well maintained and regularly maintained. No warning lights came on to indicate low oil or any other warning light to indicate any problems with the engine at all. Manufacturer has 10yr 100,000 mile warranty for first vehicle owner, but the warranty for second owner is 5 yr 60,000 mile. There are known issues with this engine and other Hyundai GDI engines. Dealership gave me a repair bill for a used engine replacement with labor of $12,650. Manufacturer says they are not responsible for the engine since it is out of warranty (although within original manufacturer warranty). The GDI engine is faulty and dangerous. A 5 year old vehicle burning 4 quarts of oil within 3,000 miles is not user error, thats manufacturer fault and they should be held accountable for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467356June 3, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466967June 1, 2022
SERVICE BRAKES
Hyundai initiated a recall campaign 218 on 02/02/2022 for: VEHICLES THAT ARE EQUIPPED WITH ANTI-LOCK BRAKE SYSTEM ("ABS") MODULES THAT COULD MALFUNCTION INTERNALLY AND CAUSE AN ELECTRICAL SHORT OVER TIME. URGENT: FIRE RISK WHEN PARKED The manufacturer has FAILED to remedy this safety recall for your vehicle in a timely manner. I am unable to park my vehicle in garage and have not heard any response when this will be remedied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466979June 1, 2022
SUSPENSION
Front coil spring rotted and broke while driving vehicle. 2007-2011 vehicles had recall for this but the 2012 did not. Broke after 115K miles which is not excessive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467014June 1, 2022
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2022 Hyundai Santa Fe. The contact stated there was an engineering speed control fault while driving approximately 65 MPH. The contact stated that the smart cruise control rode the brakes while going downhill and destroyed the rotors. There were no warning lights illuminated. The vehicle was taken to the local dealer and to be diagnosed. The dealer turned the rotors; however, the contact stated that if the cruise control was activated, it would destroy the rotors. The manufacturer was notified of the failure. The approximate failure mileage was 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466702May 31, 2022
ENGINE
Engine failure due to "rod failing". Car lost power and RPMs. Mileage was 119325. Car always serviced at dealership. Dealership recognized the issue and referred me to customer service. Case File #1959318 was files with Hyundai Customer Service. They rejected any assistance in replacing engine citing that it was more than 10% over 100,000 miles. Replaced used engine cost $10,146.04. Thomas Cumberland Invoice 6035219 (Mar 28, 2022)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466641May 30, 2022
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Problem #1 - At least 4 quarts of oil spewed from the oil tank and covered most of the engine for an unknown period time. There were no notifications, alerts, or any other indication concerning the oil tank having 1 or less quart of oil. Ultimately, there are at least three (3) questions that need to be addressed 1.In a 2021 Santa Fe, what would cause both the timing and valve covers to leak out at least four (4) quarts of oil out of the oil tank onto the engine. 2.Why was there no notification, alerts, or indication that the oil tank only had less than one (1) quart of oil. 3.What other damage could there have been to the engine beyond the several parts identified as needing to be replaced, that was not identified. A Chronological Order of Events is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466451May 27, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving to pickup my dog from daycare centre and when I arrive to house, put my car in Park then a huge amount of smoke came out from the front hood of car. The smoke got bigger and bigger within 30 seconds I couldn't see anything from front of car and around driver's seat. There was no Hazard alerts or signs on my car that my car was overheating. There was no signal or emergency shut off on the car when the overheating began. My boyfriend was in car at time. My dog was walking outside with daycare caretaker when a flame started on Driver's side engine. The flame lit and sparked into a huge flame. I ran out of car while my boyfriend yelled for everyone to back away from car before it explodes. The flame grew and engine bursted into flames, a loud explosion followed. I did not have any time to even gather what was going on before my eyes, I was trembling in shock and could not speak clearly. Immediately, I called police to come put out the fire. The fire department was transferred into my phone call. I was able to give address and they arrived on scene within 3-4 minutes. Fire department put out the flames with a water hose. The car was completely damaged, falling apart into pieces, front hood was on fire to the back seats, doors were on fire, steering wheel was gone, entire front dashboard and chairs were melted and gone in pieces. I started feeling sick and overwhelming stressed.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11466331May 27, 2022
ENGINE
Bearing wearing that resulted in engine seizing. The vehicle started to make an engine noise without any light bulb on the dash or any signal of damage or oil leak. Due to the increment in noise I opted to stop the vehicle and tow it to the Hyundai dealer. Consumer's vehicle (2014 Santa Fe xl) started to sound bad out of nowhere on December 2021 and decided to stop it and take it to the Hyundai. The vehicle never light any bulb or lack any power, just the noise. Consumer was told by Hyundai engine needed replacement but they won’t cover because consumer is the second owner. The vehicle have 97,000 miles and all the oil changes had been made according to the recommended time by the manufacturer. There is a recall due to the same issues for the Santa Fe sport but consumer's wasn't included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466226May 26, 2022
ENGINE
The contact owns a 2013 Hyundai Santa Fe. The contact stated while driving at an undisclosed speed, there was an abnormal knocking sound detected. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the engine needed to be taken apart to determine the cause of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466127May 25, 2022
ENGINE
On Mothers day 2022 while driving 70 mph on I-295 in FL, my 2015 Hyundai Sante Fe 2.0 Turbo quickly reduced speed down to 38 mph without any warning. I had to quickly cross over 2 lanes of traffic to pull over before my vehicle stopped completely it was then I noticed my check engine light on. After I pull to the side I immediately place my car in park and shut off the engine. My 15 year old son asked what was going on and why did the car smell as if something was burning. This is a huge safety issue and could have caused grave damage had I not acted as quickly as I did. With the reduced speed due to engine failure another vehicle could have slammed in the back of my vehicle and or hitting another car trying to avoid a rear end collision. My car is currently at the Hyundai dealership in Jax FL. I'm realizing there is a safety recall on my vehicle as well as a lot of others. I still don't have my vehicle back and I'm waiting on Hyundai to replace my engine. Hyundai has a backlog of vehicle different models. I loved my car and wouldike it fixed in a timely manner. Hyundai made the car with issues, they have identified their issues with the recalls now they need to take ownership and repair the issues. Something has to be done about unexpected engine stalls and or failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466133May 25, 2022
STRUCTURE:BODY
I noticed a Crack in the lower part of the windshield on the driver's side. I was told by Safelite there was rust around the windshield and they would not replace the windshield unless the rust was repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466134May 25, 2022
HYBRID PROPULSION SYSTEM
The contact owns a 2022 Hyundai Santa Fe. The contact stated while driving approximately 70 MPH, the vehicle started jerking. The contact was driving uphill when the jerking occurred. The vehicle functionality of switching from the electric hybrid mode to the engine failed, and the vehicle lost motive and electrical power. The contact was able to glide down the hill safely. The hybrid system warning light was illuminated. The vehicle was towed to a local mechanic. The mechanic diagnosed a failure with the hybrid switching over the engine. The vehicle was being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465913May 24, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465939May 24, 2022
SEAT BELTS
Front seat passenger seat belt retractor is locked. Dealer says seat belt and retractor needs to be replaced at a cost of $900. How many owners are going to spend that much money to replace the most important safety device in the vehicle? Soon after I purchased the vehicle in 2014, the same thing happened to a rear passenger seat belt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465820May 23, 2022
ENGINE
Daughter was driving vehicle when began hesitating on road and losing power. She also heard knocking sound coming from engine. Concerned she would get rear ended she pulled off to side of road. No engine warning lights. Had vehicle towed to dealership where upon inspection determined total engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465643May 22, 2022
UNKNOWN OR OTHER
I have a 202 Hyundai Sante Fe. I was pulling into a parking garage parking spot, going about 3 miles per hours. Suddenly about 3 feet away from the wall (with my foot on the break) my SUV's engine suddenly race and propelled me forward into the wall. No warning lights or messages. No front- end auto breaking, I have reported it to Hyundai. I was injured from the air bag and the seat belt, my passenger was not injured. I am waiting for my SUV to be assessed by my insurance and my auto body company. I have read many articles about circumstances like these and am considering contacting an attorney.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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