Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11478317August 9, 2022
AIR BAGS
The contact owns a 2018 Hyundai Santa Fe. The contact stated while his fiancee was driving at 45 mph, a deer impacted the driver's side of the vehicle. No air bags deployed. The contact stated the air bag warning light was illuminated after the impact. The contact stated no one was injured nor sought medication attention. No police report was filed. The driver continued driving to their residence. The contact took the vehicle to the repair facility, where it was being serviced at the moment. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11478334August 9, 2022
SERVICE BRAKES, ENGINE, STEERING
I HAVE A 2014 HYUNDAI SANTA FE SPORT THAT BURNS AN EXSESSIVE AMOUNTS OF OIL. I DO ALOT OF DRIVING MAYBE AROUND 36 MILES A DAY. EVERY TWO WEEKS ANOTHER OIL CHANGE IS NEEDED. BOUGHT THIS VECHLE IN 2017 WITH ONLY 20,000 MILES ON IT THE EVERYTIME I GOES TO JIFFY LUBE IT SHOWS THAT THE ENGINE WAS SUPPOSED TO BE REPLACED. THERE HAS BEEN MULTIPLE PROBLEMS WITH THIS VECHILE SINCE DAY ONE OF HAVING IT. I NEVER GOTTEN A NOTICE ABOUT THIS INFORMATION. HYUNDAI HAS BEEN CALLED NUMEROUS OF TIMES CONCERNING THIS MATTER. THE ENGINE WAS NEVER REPLACED OIL STILL BURNING REALLY FAST. ITS CAUSING A LOT OF TIME AND MONEY. I DONT THINK ANY OF THE PROBLEMS WERE TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478417August 9, 2022
ENGINE, POWER TRAIN
car was in shop for recall on wheel sensor ,next day the engine stopped working properly .ran really ruff and hesitated .took back to dealer and told 2 cylinders were not running correctly. i was told they would submit the Hyundai for engine replacement. Hyundai denied its under warranty or there problem ,when there is a history or engines failing in the 2017 year .class action lawsuits against them for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478308August 9, 2022
ENGINE
It's been 6 months since I bought my car new. Around about 5,000 miles I started noticing that it rev'd really high before it would switch gears. It really became a problem when I pulled out onto a busy main road from a side street and it got up to 20mph then just rev'd really high and wouldnt go any faster. I had my son with me in the car and he looked behind us and said, mom cars are coming why arent we moving. I told him I was trying to, I took my foot off the gas pedal then pushed it again, I did this several times as we were coasting to a stop. The car then felt like it finally jolted into gear and started to go. It did this a couple more times, especially when trying to speed up from a stop or a slow roll. I called the Hyundai service department and explained the situation, they took my car and looked at it. They said nothings wrong and nothing showed up on the computer they plug into it. So I took the car home and continued driving it as its my only vehicle. It started to now just rev real high alot with trying to go from a stop. It also started jolting real hard when putting it in drive from park but not all the time. I called the Hyundai service department again around 7500 miles and explained to them again. Again they brushed it off and told me theres nothing. When I picked it up I asked them what do I do then they basically told me nothing and the service guy told me he didnt believe me. I told him I have looked this up online and it has been an issue with other years of the Santa Fe. He still brushed me off and I asked for corporates number so I could contact them. This is dangerous because I dont know when it is going to act like this and when pulling out into traffic it is not safe. Not only is it not safe for my son and myself, but for other drivers around me as well. I just want the problem fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478179August 8, 2022
VISIBILITY/WIPER
The sun visor does not meet the A Pillar. There is a large gap there. This gap frequently allows the sun glare to impact the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478074August 7, 2022
ENGINE
I was driving the vehicle. Engine started pecking then a loud pop noise came from the vehicle. I stopped beside the road. I saw it was leaking engine oil. I drove it to the nearest mechanic. I was told the valve cover had a hole in it. When the valve cover came in. The mechanic took the cover off and checked the engine . He said a bolt or pin came lose on the crankshaft and broke off pieces of the engine on the inside. I was quoted for a new engine at 11,000 dollars. I said I can't afford that and I was would have it towed home. I had it towed to a hyundai dealer inside at the beginning of June. I told them what happened and left it there. I also filed a claim on the hyundai website. Mid July I got a call saying it was the timing chain and since I had no warranty, and hyundai was not going to cover it. The cost would be about 1,500. I asked them are you sure the mechanic took it apart and checked because I had it looked at already and I was told the crankshaft did it. Two days later I got a call back at was told it was the crankshaft that caused the problem. I needed a new engine. They quoted me a engine replacement from 14,500. I told them I can't afford that and had it towed home. I dont believe they sent the problem to hyundai to see it it would be covered. I bought that vehicle less than a year a go. I have been without that vehicle since May, and I have been out of town for 2 months unable to come up with a solution. I believe this is the same recall that is on the sport additions and think it should be added to the current engine recall as the sport models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477976August 6, 2022
ENGINE, ELECTRICAL SYSTEM
While driving vehicle on freeway car stalled and would not accelerate. Car was then pulled over to side of road .Turned vehicle off now it will not turn back on . This almost cause accident on freeway .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477826August 5, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
While I was traveling 70-75 mph the vehicle had a sudden loss of engine and battery output performance and I began losing speed. There was a very rapid decrease in speed, and no warning chime activated per manual. “Check Hybrid System. Stop Safely, triangle warning displayed.” The vehicle would not accelerate despite pressing the gas pedal all the way to the floor and had to be coasted off the interstate through three lanes of traffic to get to the shoulder. No fault indications were present in the Bluelink app despite warnings present on the dash. Mileage was 6506 at the occurrence, vehicle was in Smart. Adaptive Cruise Control and Lane Keep Assist were being utilized, when disabled acceleration did not return. I was advised to turn off the car and turn it back on due to no faults present via remote troubleshooting tools and no dealership within 150 miles, and the vehicle resumed operating okay. After taking it for service at the next available “emergency slot” two weeks later at my local dealership and the car being there for one week, they reported condition could not be duplicated, the vehicle is operating to the manufacturer's specifications. I noted my serious concerns and that a serious safety defect that allows a vehicle to lose all acceleration on the highway and the vehicle not sounding a warning chime can lead to dangerous scenarios on the road and I was assured there was nothing wrong with my vehicle and it would not occur again as it was operating within manufacturer specifications. The vehicle did have a subsequent failure of this same type at a later date. It was not investigated by anyone other dealership. The manufacturer failed to address the loss of acceleration concerns when requested. No chime activated but should have received one per manual. A safety warning was present on the dash, “Check Hybrid System. Stop Safely” service warning triangle. I am unsure how long it appeared before the loss of acceleration due to no chime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477832August 5, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
While traveling 70 mph the vehicle had a sudden loss of engine and battery output performance while driving and began losing speed despite the accelerator being fully depressed. There was a very rapid decrease in speed, and no warning chime activated per manual. “Check Hybrid System. Stop Safely, triangle warning displayed.” Observed battery indicator rapidly deflecting left and right. The vehicle would not accelerate and had to be coasted through four lanes of traffic to get to the shoulder of the highway. While on an SOS call with Bluelink, who was unable to see the location of my vehicle, Oil Light illuminated, and a message on the dash said “Check Battery Discharge.” After the first Bluelink Operator was unable to assist in dispatching a tow truck due to the inability to see the vehicle’s exact location, the second Bluelink Operator was able to assist and dispatch a tow truck to the location and tow the vehicle to the closest dealership. The vehicle could not be turned on or placed in neutral. Was given a jump start to place in neutral to tow. Upon arrival at the dealership, the key fob would not register inside the vehicle for the service manager and technician to move with the tow truck operator. The vehicle was evaluated by the dealership and the only reported issue was a signal error that was present when the vehicle arrived at the dealership after being towed. Dealership reported radar was not vertical and contributed that to the cause of loss of acceleration on the highway despite not having identified it before or being a result of being towed. I requested this be reported if truly the cause since that could be catastrophic. The matter was considered resolved by the dealer since it couldn’t be duplicated. This unknown, continued sudden loss of output power, acceleration, and electrical power is a Serious Safety Defect and significant impairment to the vehicle, posing a fatal risk for the operator and other motorists on the road. Occurred at 24618 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477526August 4, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477655August 4, 2022
ELECTRICAL SYSTEM, SEATS
Seat full forward, into the dash with no input from operator. SECOND OCCURRENCE 08/04/2022 at 1700 Central time when parking the Santa Fe in the garage. When turned off, the driver's seat ran full forward and reclined forward into the dash - unsafe and potential injuries -- have a photo. I will be contacting the local dealership tomorrow to schedule an appointment for an inspection and routine maintenance. Since this is no longer an isolated occurrence we will be asking our dealer for assistance. Complaint Number 11475184
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477309August 3, 2022
ENGINE
Excessive oil consumption since May 2022. Recently, stalling, misfiring, and engine light just came on. Yes it is available for inspection if needed. Safety risk - leaving me stranded on the side of the road, causing an accident which could possible end in injury or death of myself or someone else, engine fire. Yes, the dealer has identified there is an oil consumption problem by doing 4 oil consumption tests, which 2.5-3.5 quarts of oil have burned within 1,000 miles. No, corporate has not inspected anything, they tell me to contact the dealer. The dealer had performed oil consumption tests but nothing else has been planned. I have had this problem since May 2022, the engine light just came on August 1st, which is because the spark plug has heavy deposits of oil and ash on it from the oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477376August 3, 2022
ENGINE
While driving for approximately 4 hours I heard a loud pop and the car shut off with no warning. Smoke began to come from under the hood and as I opened the hood you can see a small fire coming from underneath the engine. Luckily I was able to put out the fire and had the car towed to a mechanic who informed me that I had a hole in my engine block. Had vehicle towed to dealership and contacted Hyundai about issue. I’m told their was a recall but I never received notice. There’s a case being investigated by Hyundai but as of now no details. Vehicle remains at dealership until further notice.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11477478August 3, 2022
ENGINE
When I first purchased the SFS I noticed the shift change was always inconsistent. RPM would jump no matter what the speed was. It slowly started to lose MPG and power. The major issue began with a tapping sound coming from the engine. Shortly after, the CE light came on. Had the sensor replaced and soon after- engine stalls again. Days later, the car stalls while excelerating on the Delaware Memorial bridge. The most horrific detail about this incident is that my 5 year old was in the car and it was 5pm rush hour traffic. We were “lucky” enough to coast to the end of the bridge to be able to pull over. Without a proper place to pull over, we were almost hit by a semi who noticed my vehicle seconds before ramming into us. It was the most helpless feeling to not be able to get out of your vehicle and walk to safe location. I will not risk driving my vehicle even a mile. I fear that my vehicle will be the cause of an accident and I can’t bear to think of what would happen. I still do not have an answer to what is causing this issue. Scanners do not pick up any issues and the CE light is not on. All fluids are good and battery was replaced 6 months ago. I’m at a complete loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477488August 3, 2022
AIR BAGS
At 1641, I was driving 55mph on tonganoxie rd with the right of way & no stop signed. The other driver did have a stop sign but did not yield and entered the intersection causing my vehicle to strike the middle of the passenger side and spinning my vehicle and stopped 90’ to my right facing the direction she was traveling. All of my air back opened and inflated properly, except the driver side airbag. Because of this, my head slammed into the glass window, which then threw up upper body towards the passenger side. Had I not had a seatbelt on I would have ended up there. Due to the kinetic impact to the window (airbag only inflated about 1/4 of the way) I suffered a TBI severe concussion, tore my upper ribs from the breast bone, whiplash to my neck and back. There was a recall for this EXACT vehicle and driver airbag issue but mine was not listed as being on it. It has been a month and I still have a lump and tenderness at the impact site, brain fog and severe headaches, neck and back pain causing my to out of work at leave without pay. The headaches are worsening a bad do not want anyone else hurt.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11477421August 3, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine and oil warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed that there was 1/3 amount of water in the fuel tank, causing damage to the fuel injector. The dealer informed the contact that the fuel injector needed to be replaced; however, the part was not covered under warranty. The vehicle was not repaired. The contact stated that she had received a copy of the state inspection notice that it had passed for clean fuel from the gas station where she refueled. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476901August 1, 2022
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 25 MPH, the vehicle started losing motive power, then started jerking before independently accelerating. The contact also stated there were times when the vehicle inadvertently lost motive power and stopped. The contact would then restart the vehicle and continue driving. There were no warning lights illuminated. The vehicle was taken to the local dealer but was diagnosed with no failure being found. The failure reoccurred often. The vehicle was also taken to another local dealer who diagnosed the vehicle but also found no failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,399.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476943August 1, 2022
ENGINE, POWER TRAIN
One of the cam shafts failed, also the actuator. We had purchased an extended warranty so the repair is supposed to be covered. However when the dealership submitted a pre-authorization they were asked to remove the oil plan and check for metal. They did find metal in the oil pan so they required that the engine short block be replaced in order to cover the cost. That part- the short block - is back ordered and we have been told to expect a delay of at least 3-4 months. The warranty company will only cover a rental car for 10 days so we are stuck. We have spoken to multiple mechanics and dealerships who are telling us that they are seeing this all over - V6 CVT engines failing after 65-70k miles. Obviously the Hyunday Certified Pre-Owned warranty folks also know there is a problem since they made the mechanic check for metal. This is clearly problem and we will be without a car for months. We made were up to date on all regular maintenance. HYUNDAI Case# 19971861
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476978August 1, 2022
ENGINE, POWER TRAIN
Engine started to make a knocking noise right at 100k miles. We bought the car used with 78k miles on it and kept up with oil changes and tires. Once we noticed the noise we changed the oil again just to make sure everything was lubricated correctly. There were a lot of metal shavings in the oil and the noise just kept getting louder and louder so we stopped driving it and it has been sitting for about 9 months now and everyone we talk to says that the engine has blown. After looking into it, Hyundai has had many vehicles with this exact issue. This model and year needs to be covered under the engine recall that is for the Santa Fe sports and Sonatas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476825August 1, 2022
ENGINE
The engine blow when I was driving smoke was come out in the bottle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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