Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11494153November 18, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving the vehicle, there was a rod knock coming at 1,500 RPM. The contact stated occasionally the vehicle would stall right after being started. The vehicle was taken to an independent mechanic who diagnosed that the engine bearing was faulty, and the engine needed to be replaced. The vehicle was towed to the local dealer who confirmed the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493997November 17, 2022
ENGINE
My engine blew after owning it for 16 months. I couldn’t find all of my oil change receipts so my warranty denied it. So I started digging and found there’s so many other people with 2015 Santa Fe’s with blown engines. I took care of my car and have never had any issues with my cars before. I started speaking to others who have the same issues as me. The 2015 Hyundai Santa Fe sport engine was recalled. i was driving to a repair shop with rhe only indication of an issue was an off engine noise then all of a sudden my engine blew and went into limp mode. At some point the amount of people I have seen with a blown engine should be an indication that’s it’s the engine not the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493743November 16, 2022
ENGINE, POWER TRAIN, AIR BAGS
With no warning lights, no unusual sounds coming from engine (knocking, or otherwise) - complete engine shutoff. Driving on highway at 55-60mph during acceleration. I was able to coast to the side. Unable to restart engine for about 30 minutes. Engine able to restart, then shutoff again a few minutes later at 45mph. There have been reports of unusually high motor oil consumption with the Theta 2 engine. There are no leaks, smells, smoke (from engine or exhaust) however, I must continuously add motor oil and check levels about every 100 miles. Oil level will reduce from max line to almost empty very quickly, maybe 1-3 weeks after refilling. All service maintenance is timely and done at authorized shops (Goodyear and Hyundai dealership). Dealership will perform oil consumption test to determine if eligible for powertrain warranty. Further research shows Hyundai denied many claims related to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493766November 16, 2022
ENGINE
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 35 MPH, the vehicle started losing motive power. There was no warning light illuminated. The vehicle was diagnosed but no failure was found. On another occasion, the contact heard a knocking sound coming for the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine needed to be replaced. The vehicle was taken to the dealer, and it was confirmed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was under warranty and that the repair would be covered. The failure mileage was 57,521.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493812November 16, 2022
ENGINE
The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated that while his father was driving at an undisclosed speed, the engine seized and then lost motive power. Additionally, the vehicle made rattling sounds while driving. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The dealer declined the engine replacement due to a lack of oil change records. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 101,128.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493730November 15, 2022
ENGINE
Is burning the engine oil, is bthe 2nd time I got engine oil light On in less than 1 month with this SUV. I brought in Enterprise Car Sales in Oct 2022 and they send me to a Hyundai's dealership to get some service but they said is normal in the car. Hoy is possible, mostly a brand new SUV is burning oil and i have to fill up every week with oil? So I am spending more money than I was expecting in a brand new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493395November 13, 2022
UNKNOWN OR OTHER
When I was driving the moonroof exploded without any incident and we didn’t have any car near us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493337November 13, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING, ELECTRICAL SYSTEM
While driving the crash avoidance emergency braking came on out of nowhere, and the steering locked up. I was driving on a straight and level roadway with no vehicles in front of me when suddenly the whole dash lit up with warning lights and the car, a 2021 Hyundai Santa Fe, came to a emergency stop, the steering wheel was shaking and wouldn't turn. This was the second time this happened. The first time on 09/29/22 I called the car dealer and was told that "They knew of the problem and that there was no remedy". This is extremely dangerous, both times it happened while I was driving on a highway at a steady speed, thankfully the roadway was dry if it had been raining I would have probably crashed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493225November 11, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
The sunvisors for passenger and driver are defective. I have had the car since 2013 and have had to replace both visors at LEAST once a year, if not more frequently. The visor will suddenly break, swing down, impairing vision of the driver while the car is in motion, including highway speeds. I have been hit in the head several times when it breaks & swings while driving -- I am going to have a wreck eventually if Huydai does not address this defect in their visors & it is clearly a defect (check YouTube for all the hacks in how to attempt to fix it).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493112November 10, 2022
ENGINE
I bought a Santa Fe Sport made by Hyundai Theta Engine Settlement Ext Warranty on March 18, 2022. Also, I did the maintenance and changed the oil after about three months. On August 29, my vehicle shut off while driving without any alarm and did not start again. Imagine what a severe accident may happen to me; thankfully, no one was injured. I towed the car to the Hyundai Wolfchase dealership, in Cordova, TN, and they set an appointment for October 20, 2022. After waiting 50 days, I towed it again there, and their inspections showed the engine seized, and the estimation for repair is $8,200.00. I contacted Hyundai's customer care to use the vehicle warranty that can recall the engine for a vehicle less than ten years old. But they declined my request due to Campaign 953 software that should be installed in my car!!! I did not know about it, and it was not my fault that this car did not have this alarm system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493000November 10, 2022
ENGINE
The car started to stall and then completely turned off while I was driving. I had to turn the engine off and restart the car. I was petrified. This has happened to me twice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492869November 9, 2022
ENGINE
I was driving on highway and my car lost power and went into limp mode and check engine light started blinking on and off. I was driving about 60 to 65 miles a hour and it went to 25 mph with no warning. We have taken care of our car with regular oil changes at every 3,000 to 3,500 miles. We checked oil and it was 3 quarts low for the second time in between oil changes with NO WARNING LIGHTS coming on but that was a month ago. I was told that losing oil is common for these motors by Valvoline instant oil change and a private mechanic. I'm not sure what to do and after reading about all these other motors doing same thing I'm really scared and we are not financially able to fix this and we have a payment on it for 2 more years. It seems like all these motors are having same issue around same milage. I am not sure why something isn't being done to help us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492935November 9, 2022
STRUCTURE:BODY:ROOF AND PILLARS
Two of my luggage rack covers have popped off while driving, leaving an unsightly look to vehicle and could have hit cars behind. Not for sure if any damage to roof occurred but did hear loud thump when they came off. They came off at different speeds and about two weeks apart. One came off while driving 40mph the other at 75mph. I only lost covers on passenger side. The other two on drivers side are still intact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492737November 8, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492800November 8, 2022
ENGINE
Sudden loss of power and ability to accelerate on the freeway, which was caused by a failure of the Engine Timing System. This is concerning since we had engine failure on our previous Hyundai ( a Sonata). This model of the Santa Fe isn't listed under that recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492583November 7, 2022
ENGINE
2017 Hyundai Santa Fe rod bearing failure occurred 10/09/22 without warning (no indicator lamp, messages or symptoms). The vehicle is currently at Keyes Hyundai in Van Nuys CA, Hyundai is refusing to cover the repair as the vehicle is over 100k miles. If the engine rod had blown while we were on the freeway this would have likely been fatal. Problem confirmed by Hyundai 11/3/22, the vehicle is available for inspection by NHTSA. Hyundai has a lengthy history of engine problems and my vehicle ought to be covered under this condition. I still owe over $4k on the vehicle and only owned it 5 years. Hyundai Corporate Care representative offered and then retracted coverage, we transported the vehicle with the assumption of coverage. Transcripts of her voicemails are attached. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492623November 7, 2022
FUEL/PROPULSION SYSTEM
The fuel tank level sensor failed and yes can be inspected. Check engine light goes on and fuel says empty with little yellow light .My mechanic checked my car and told me it was the fuel tank level sensor. Check engine light goes on and the fuel needle goes up and down to empty. When I fill the tank, the check engine light goes off and the needle rises to full. When the gas reaches a certain level the check engine light goes on and fuel needle drops to empty . It will go up and down. This first occurred October 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492637November 7, 2022
ENGINE
Head on impact rear ending a truck. Engine locked melted head gaskets and destroyed radiator
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11492492November 6, 2022
ENGINE
While driving 25 mph the engine just stalled , initially it would not restart after about 30 minutes the vechile restarted but had missing sound and at this time the check engine light came on as able to drive vechile home which was 2 miles however would not go over 15-20 mph had a lot of smoke coming out of exhaust , had dealer check and stated it was engine failure and that certain 2017 Santa Fe had a recall for engine issue that was exactly like what’s wrong with this one but it isn’t included in recall is what I was told and that it would 15k to fix , I think if that make and model had a recall on the engines due to failure it should be for every 2017 3.3 l v6 engine as looking at the vechile history that is a very common issue the car had 125000 miles on that is not very many and all maintenance was maintained on this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492466November 6, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While backing out of our garage, the “eyebrow” glass portion of the panoramic sunroof shattered. Nothing struck the glass. Our insurance is paying for the repair and rental car for a week. Hyundai will not cover the glass damage under the warranty. Online searches indicate that Hyundai has a lengthy history of faulty panoramic sunroofs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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