Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11496467December 7, 2022
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
There were two warning (?) "bings" from the instrument cluster and then vehicle completely lost power and would not exceed maybe 2 MPH. Vehicle had forward drive, but no willingness for engine to speed up beyond idle speed. Was like this for several city blocks until I was able to restart at a traffic light and then it resumed normal operation. Did not notice any warning lights and no messages popped up in the instrument or vehicle display. Just the two "bings" before power loss. This is actually the second time this has happened. Last time was while accelerating on a freeway onramp, but vehicle corrected itself more quickly and without need for restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496451December 7, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that after starting the vehicle in her driveway, she was unable to shift the vehicle into drive(D). The contact stated that the vehicle could not be shifted into any gear. The contact stated that the following day the vehicle was started and then was driven to a dealer. The vehicle had not yet been diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 6,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496421December 7, 2022
POWER TRAIN
Vehicle recalled 2 months ago and the manufacturer/dealer don't know how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496118December 5, 2022
ENGINE
Vehicle emitted smell of burning turned on check engine light and oil. Warranty service indicates that the fault corresponds to the oil pump, what is a safety hazard. Santa Fe 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495941December 4, 2022
ENGINE, UNKNOWN OR OTHER
I purchased this 2014 Hyundai Santa Fe 3.3L V6 with what I think must be the Lambda II engine in 2020 from a Honda Dealership in Louisville Kentucky. Upon purchase, I was not made aware of any recalls, Manufacturer Communications, Investigations, or class action law suits with this model. On May 27, 2021 I took the car in for an oil change and again was not made aware of the above issues. Not enjoying my service experience at that dealership, I took my car in to a Hyundai dealership for an oil change on June 15, 2022 it was reported the engine only had 1 quart of oil. Upon leaving, once again, I was not informed of the above issues with Hyundai, specifically the engine and engine cooling in various models and engines. On October 3, 2022 I took my car into a Good Year for an oil change and was told the car had zero oil. Ironically, Good Year is who told me about the class action law suit regarding the engine and oil issues. They told me to keep checking the oil and adding oil as needed to avoid a problem. 4 days later on October 7, 2022 I was driving on a highway when all of a sudden and without warning my engine blew, my accelerator deactivated and white smoke billowed from under my hood and I could not see. Thankfully I was able to quickly pull over to the side of the highway. I feared the engine was on fire but the smoke eventually cleared. I took pictures underneath the engine (attached) and of the large pool of oil that spilled from the car (attached). The car was towed to the nearest Hyundai dealership where they told me the car experienced a catastrophic engine failure and I would need a new engine. I do not have warranty and it appears my model and year are not included in any of the recalls or investigations. However, my car did experience the exact failure and I want my year, model and engine to be included in the investigation, recalls and remediation. I would appreciate a response with advice for next steps. Thank you!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495461November 30, 2022
ENGINE
Vehicle: 2017 Hyundai Sante Fe Sport - While driving down the highway, the day before Thanksgiving, 11/23/22, the Sante Fe began to knock and immediately began to decelerate leaving my youngest sister stranded on a dark backroad in NC in the middle of the night! She pulled over into a local church that was thankfully in the area and had to wait alone for a while. This is extremely dangerous as the road she was on was a winding road, 55 mph speed limit, steep shoulders, and the vehicle gave her no warning prior that something was wrong. After getting the car towed to a repairman we got the news that the engine has failed and that the engine rebuild alone is $10,000 (low estimate). This is not the Hyundai that I know and something must be done to rectify this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495549November 30, 2022
VISIBILITY/WIPER
The windshield has waves through it causing parts of the windshield to be blurry.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495257November 29, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495318November 29, 2022
ENGINE
Failure of Oil Pressure Switch Assembly resulting in oil leak. Not covered by warranty. Dealer repair resulted in cost of $544.94 to owner. Vehicle mileage: 63591 miles. Appears as wide spread problem with this engine type from Hyundai/Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495326November 29, 2022
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2011 Hyundai Santa Fe. The contact stated while taking the vehicle to the yearly inspection, the vehicle failed the inspection due to a hole in the rear driver’s side subframe. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495357November 29, 2022
FIRERELATED, VEHICLE SPEED CONTROL:CRUISE CONTROL
Vehicle spontaneously caught on fire in the engine compartment while driving in a parking lot. Within 30 minutes, the vehicle was incinerated down to the frame. Prior to this incident, a warning had flashed on the message center that the adaptive cruise control system was being disabled. It is pending insurance inspection and we are trying to contract Hyundai. The police report is not available yet, but is with the Faribault, MN, Police Department and is #[XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495138November 28, 2022
SERVICE BRAKES, ENGINE, POWER TRAIN
I was accelerating on the highway and my RMPS shot the whole way up over 7,000 then bottomed out. I lost speed so I pulled over. Another car pulled over to inform me my car was on fire. I turned the car off and the fire went out. The car was towed to Blaise Alexander (dealership) in Altoona, PA. The mechanic reported that a connector rod went through the oil pan, engine block, and brake starter. He kept repeating to me "I've never seen anything like this before". He reached out to Hyundai to ask if they would cover repairs (starting at $13,790). Hyundai said no. I believe this incident was more than mechanical, and is related to the open recall. I attempted twice to have my car repaired under the recall but the dealership "didn't have the part".
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11494975November 26, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My car has stalled and shut down and locked up completely while I was driving the vehicle for the 4 th time Thanksgiving Day. I was petrified! I called service at the dealership and they wanted to charge me. The car isn’t even a year old! What is Hyundai going to do about this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494859November 25, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Hyundai Santa Fe. The contact stated that the brakes made an abnormal squealing sound upon depression of the brake pedal without warning. The contact also stated that the vehicle would jerk forward while accelerating. The contact then received a notification for NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer and manufacturer were notified about the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494793November 24, 2022
ENGINE
I bought my 2018 Hyundai Santa Fe 3.3L a year and a half ago with 58k miles from a dealer in Clarksville, MD. On October 18th 2022 with 70k miles my Hyundai Santa Fe starting making a loud noise in engine so I took it to a Hyundai dealer where I was told my engine would need to be replaced and was quoted 19.1k to replace it. I'm the second owner of the car so technically not under warranty. Hyundai is paying half of repair and rental extended warranty is paying the other half and a 10 day rental. Car has been there for a month parts still aren't there and was told it could take months to get my car back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494661November 23, 2022
ENGINE
Hernstine Hyundai of chillicothe Ohio refused to replace my engine after it failed the inspection when I took it to have the recalls repaired and a week later my engine blew up going 65 on the highway on my way home almost causing me to get into an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494415November 21, 2022
ENGINE, UNKNOWN OR OTHER
On October 20, 2022 my husband was driving the vehicle traveling around 40mph. He said he noticed that the engine light went on and then it sounded different and the vehicle struggled to accelerate. He quickly pulled into the first parking lot that was available and he parked, turned off the car and went to get out and within seconds, the entire vehicle was engulfed in flames. Had he waited and kept driving, he probably wouldn't be here today. Thank goodness my baby wasn't in the car. I can't imagine ripping a child out of her carseat while the car is on fire!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11494486November 21, 2022
ENGINE
Engine stopped working while driving; left stranded and without a vehicle after this incident and was asked to pay $11,000 to replace engine with an used engine after denied good faith repair. This is an extremely common issue with Hyundais.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494489November 21, 2022
ENGINE
I was on my way home from work in the interstate, I started to exit the interstate and my car would not accelerate, and just died. I was going around 45 mph and there was no indication till it happened and then the check engine light came on. I couldn’t get into Hyundai since they have so many broken cars so I took it to 2 mechanics who both told me the car is immaculate condition and should not have had no oil in it unless there was a malfunction with the engine. Both mechanics told me to get it to Hyundai because my car is doing exactly what the 4 cyl that they are recalling is doing. I made apt and got car in last week. Dealer is telling me that it’s out of warranty so they won’t do anything. My daughters car is same year (different model) with same mileage and he’d engine also went out 2 months later. Something is not right with this brand of vehicles and will cause serious injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494097November 18, 2022
POWER TRAIN, ENGINE
On November 14, 2022 at approximately 0800 while traveling 495N in Massachusetts from Cape Cod my 2017 Hyundai Santa Fe with 109,000 miles experienced catastrophic engine failure. I was maintaining a speed of approximately 70 MPH when without waring the 3.3L V6 engine stalled and made loud clunking noises while smoke filled up the cabin of the vehicle causing me to cough and choke, my visibility was also diminished. I was fortunate enough to pull the vehicle to the right side of the highway and did cut someone off because I panicked and could not see almost causing a serious crash. The vehicle was then towed to a Hyundai dealership in Raynham, MA. The service advisors tried helping me with getting a new engine replacement from Hyundai Corporate, Corporate would not honor their demands and now I'm without a vehicle for myself to get to and from work and for my family so they can attend school, doctors appointments and social events.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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