Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11497804December 16, 2022
ENGINE
I am a 2017 SantaFe Sport owner. I purchased my Santa Fe in Florida in December 2016 to include all the premium options, including a 10-year powertrain warranty. I believed I was investing in a vehicle that I would have for years to come, at least 10 years. I have always taken my car to be serviced at the Hyundai Service Center and paid for all the recommended services. Earlier this year, I was about to take a long distance trip in my trusted car with my son and elder mother. As I checked my vehicle to make sure it was road ready, to my surprise, it had no engine oil although there was over 1K miles till the next oil change! The oil stick was completely dry. Feeling unsure about my car, I ended up having to make an unnecessary expense and rent a vehicle. After seeing my service advisor at Hyundai, he recommended we start an oil consumption test. After several failed tests, car rental expenses, time away from work, purchase of engine oil and oil funnels, and a recommended Combustion Chamber Cleaning, my car is still consuming the oil with over 4K miles (4 months) till the next oil change. My car was back again at the dealer for the past 3 weeks for another oil consumption test and another submission for an engine replacement. Yet, Hyundai refuses to replace the engine stating my vehicle is operating at standard. I personally don’t know of a vehicle, not even a race car, that consumes oil at the rate my Hyundai SantaFe is consuming oil. I have spoken with Hyundai, the service manager, and have proof of all of my documentation. It has been a week since I picked up my car from the service center and it consumed all 4 quarts and the oil stick is dry again. I have also done my research and learned this a known problem that have cause people’s cars to stall while driving in the highway and also causing fires. There are thousands of people worldwide affected by this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497809December 16, 2022
POWER TRAIN
The contact owns a 2021 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497702December 16, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the center console electronic gear shifter intermittently failed to operate as needed. The contact stated that she depressed the button on the console several times to shift the vehicle into the intended gear. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 3. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497605December 15, 2022
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
In 2015 Hyundai issued service campaign 936 for 2007-2009 Santa Fe valve cover & alternator due to the valve cover leaking & dripping oil onto the alternator, potentially damaging the alternator resulting in the charging system becoming inoperative. My 2007 Santa Fe was repaired under this campaign. Now with less than 30K miles since the repair the same problem exists, the valve cover is leaking oil onto the alternator again. I've contacted my local Hyundai dealer but they refuse to repair the issue under the campaign a 2nd time. The issue was detected by the local dealership during a routine oil change & they advised me that the cost to replace the valve cover gasket & the alternator would be in excess of $1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497616December 15, 2022
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine failed and started losing power. It is available at the dealership it was towed to. How was your safety or the safety of others put at risk? I was driving with my family and had just accelerated onto the highway onramp when the engine started rattling and started losing power. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer has confirmed the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer technician has looked over the engine to determine the issue and claimed the engine's rod bearing(s) had failed and that they did not see signs of maintenance neglect to have caused it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? At the time, no, there weren't any warning lamps until when the engine problem actually happened and the check engine light came on. There had been a couple check engine lights over the past 2 years where the car went into limp mode temporarily. The first one a dealer couldn't reproduce as the engine light had cleared itself. The second time they replaced a sensor which may have been causing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497665December 15, 2022
POWER TRAIN
Vehicle warning alarm activated, car went into limp mode for about 20 seconds, and then lost all drive. Warning message for Transmission Control Unit problem. Several previous temporary failures with no stored codes over past two or three months, one previously reported to NHTSA. Drive would not engage even after multiple restart attempts. The short amount of time and reduced speed could cause a serious accident. Very fortunate that I knew what I was happening and reacted quickly to get vehicle to side of highway. Dealer service has confirmed problem. Awaiting new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497633December 15, 2022
POWER TRAIN, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2022 Hyundai Santa Fe. The contact stated that upon the start of her vehicle while at a gas station, the vehicle initially failed to accelerate upon the depression of the accelerator pedal. The contact repeatedly tapped on the accelerator pedal as the vehicle abruptly accelerated at a high rate of speed. The contact immediately depressed the brake pedal before crashing into a pole. The contact also stated that the same failure occurred while in a parking lot which resulted in the vehicle crashing into a handicapped parking sign which damaged the sign. A police report was not filed, the contact was not injured, and the contact was able to drive away from the scene. The contact then took the vehicle to the dealer where they diagnosed the vehicle with a transmission failure. The contact later discovered that the vehicle was placed under NHTSA Campaign Number: 22V746000 (Power Train) which she linked to her failure. The manufacturer had yet to be notified of the failure. The vehicle had been repaired under recall. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11497467December 14, 2022
AIR BAGS, AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
The contact owns a 2005 Hyundai Santa Fe. The contact stated that the air bag warning light was illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497449December 14, 2022
ENGINE
HAVE REPEATEDLY TRIED TO GET THIS RECALL FIXED. HYUNDAI CURRENTLY HAS NO FIX AND NONE IN THE FUTURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497228December 13, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497187December 13, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497125December 12, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
On December 11 and 12, 2022, my 2023 Hyundai Santa Fe Limited Hybrid failed to accelerate in traffic. In both cases I was attempting gradual acceleration to change lanes, or merge onto an another high traffic street and when I pressed the accelerator nothing happened. On second occasion I could not get any power for several seconds. In both cases I activated hazard signals to avoid a collision by vehicles rapidly approaching me from behind in a 50 Mph speed zone. The vehicle has 900 miles on it and I took delivery November 14,2022. I see where this has occurred to other Santa Fr Hybrids, yet when I called the dealer they seemed unaware of any problems.I am scheduled for a long driving trip to Michigan in a week. 567 miles and I am very concerned about driving on the Turnpikes with this problem. I am going to Pohanka Hyundai of Fredericksburg VA tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497116December 12, 2022
POWER TRAIN, ENGINE
The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving at various speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve a fault code. The contact stated that while her husband was driving approximately 35 MPH, the vehicle stalled without warning. The contact was able to coast off the roadway. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 22V746000 (Power Train). The approximate failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497009December 12, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
I was accelerating after being at a stop sign onto a major two lane road when all of the warning systems came on and the car stalled while the front of the car was partially on the major two lane road. The alarms, including the collision warning were going off, and it took me several minutes to restart the engine. I was very lucky that I was not hit by oncoming traffic. This was immediately reported to our local Hyundai dealer. They took two weeks to schedule our appointment and then told us nothing was wrong and that everything "checks out". Today, I receive the recall notice telling me the loss of power "could increase the risk of a crash" and yet they do not yet have a fix for it. This means I am paying for a car that is unsafe to use with no remedy in sight. Had this occurred on the highway, I would have been killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496881December 10, 2022
POWER TRAIN
The issue first came up in June 2022. When driving the vehicle and coming to a stop the vehicle lost power and would not drive at all. After a few seconds the check engine light came on. After multiple attempts to shift into gear and restart the vehicle the vehicle did have power but for only about 10 miles before doing it again. We ended up having the vehicle towed to the Hyundai dealership. They told us it was a transmission electric oil pump going out (which is now recalled). They replaced the pump but immediately after getting the vehicle and driving down the road less than a couple of miles, the vehicle lost power again and did the exact same thing. The dealership towed the vehicle back and this time said they will need to replace the whole transmission assembly. After waiting over 3 months they finally replaced it. We got the vehicle back and currently is able to drive. However, the transmission shifts hard and there have been times where the transmission lags for a long time before shifting into gear to make the vehicle move. When it does finally go into gear the vehicle will take off real hard and quick. I do not feel safe in this vehicle. Considering how the vehicle lags and takes off real hard at times, I feel this is putting me at risk for a wreck. This is absolutely unacceptable for a vehicle this new and so few miles. Unfortunately, I do not feel Hyundai will back up their poor product and give a fair refund. We have received a recall notice for the oil pump but they have no solution. This recall does not take into account how poorly the transmission now shifts after being replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496694December 9, 2022
AIR BAGS, SUSPENSION
got in a roll over accident where the air bags did not deploy and caused serious injuries.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11496750December 9, 2022
POWER TRAIN, UNKNOWN OR OTHER
I have been aware of this SAFETY DEFECT/RECALL for over 2 months now yet Hyundai has no remedy planned thus placing owners and others on the road in serious danger. This is unacceptable and I wish to file a formal complaint with the NHTSA. (NHTSA recall number 22V-746)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496616December 8, 2022
POWER TRAIN, ENGINE
The contact owns a 2021 Hyundai Santa Fe. The contact stated while making a turn from a complete stop, the vehicle responded but suddenly stopped. There was no warning light illuminated. The contact turned off and restarted the vehicle 5 minutes later. However, upon depressing the accelerator pedal, the engine made abnormal roaring sounds. The contact was able to drive after several attempts and pulled into a parking lot, however, the failure reoccurred. The contact restarted the vehicle and pulled into a parking spot. The vehicle was towed to the dealer where the failure could not be duplicated. An unknown software update and an unknown repair were completed; however, the vehicle hesitated to respond while driving and depressing the accelerator pedal. Additionally, the check engine warning light was illuminated. The vehicle was taken to a second dealer, Key Hyundai (4660 Southside Blvd #100, Jacksonville, FL 32216) where it was diagnosed that the transmission needed to be replaced and that the failure was associated with NHTSA Campaign Number: 22V746000 (Power Train). However, the parts for the recall repair were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 11,900. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496382December 7, 2022
ENGINE
Cvvt timing malfunction causing over advanced bank 1 shaft to blow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496406December 7, 2022
ENGINE
The engine failed and is available for inspection upon request. The failure caused the vehicle to stall dangerously on the interstate and almost crashed. The problem was due to engine bearing (as diagnosed by third party repair shop) and matches a safety recall (17V578000) for Hyundai 2017 Santa Fes. The VIN, however, does not fall under this safety recall. But it should and I wish to dispute. The vehicle now is at the Courtesy Hyundai of Tampa. No warning messages appeared before stalling to my knowledge. This happened 4-5 weeks ago and has been in the shop since. There was a delay in reporting a safety problem because I tried working with the manufacturer directly. There was miscommunication and they submitted a case on my behalf to check the car for warranty but not to investigate the safety recall. Repair invoices yet to be provided. Courtesy Hyundai of Tampa should have more information: 813-356-7576
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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