Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11489952October 19, 2022
ENGINE
2017 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARD TO HIGH OIL LOSS AND ENGINE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490069October 19, 2022
ENGINE
At ~114k miles, the engine failed without warning. While driving on the freeway in overdrive, at ~65 mph, the vehicle struggled to down shift or accelerate further. I exited the freeway in <quarter mile and pulled into a parking lot, putting the car in park. The oil light, check engine light, and oil pressure lights came on simultaneously, and the car shut off. A local mechanic diagnosed the issue as a thrown rod. No check engine light, oil pressure, or oil change light alerted me of an issue. All scheduled, routine oil changes were performed through the life of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489891October 18, 2022
POWER TRAIN
Car engine failed at highway speeds in the middle of the road nearly causing an accident. Brought to hyundia dealeship who is refusing to pay for rental costs while engine is being replaced. Car only has 50,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489872October 18, 2022
POWER TRAIN
I received the warning: "A possible condition with your Transmission Control System has been detected with your 2022 SANTA FE (5NMS5DAL4NH384740) on 10/17/2022 at 05:12 pm PDT. A full system check is recommended to be done when convenient. Use the MyHyundai app or visit www.myhyundai.com to schedule an appointment with your preferred dealer."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489810October 18, 2022
SERVICE BRAKES
The vehicle is exhibiting heat spots on the rotors causing shaking while braking and making the vehicle not stop as designed or even reasonably safe. The issue first started at 7000 miles and became very undrivable by 9000 miles. The dealer turned the rotors at that time. Now the vehicle has 16000 miles and the issue has come back. I know of multiple others with the same issue including 1 family member with the same vehicle and year and multiple people on the hyunda forums. The service tech at the dealer said they see seeing this a lot now. Hyundai doesn't want to fix the issue any longer and it's still under warranty. The braking system is not sufficient for the size of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489513October 17, 2022
ENGINE, POWER TRAIN
The contact owns a 2022 Hyundai Santa Fe. The contact stated that on multiple occasions while driving approximately 25-40 MPH, the RPM increased to 5,000 however, the vehicle failed to respond. The contact was turned off and restarted the vehicle. No warning lights were illuminated. The contact called the local dealer and was advised to schedule an appointment to have the vehicle diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489484October 16, 2022
ENGINE
My wife and I were driving home from a road trip when all of a sudden the engine starts making a weird noise. No lights were on the dash and I was 5 min from a family members, so we drove there. We checked our oil and realized that there was none in the engine. My car only had 120,000 on it and we've taken it to the dealership for all oil changes and have purchased every recommended package to keep the car in tip top shape. The dealer service center said they had three cars in right now trying to get new engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489363October 15, 2022
ENGINE, POWER TRAIN
1. Tranny went out at 115,00 miles. 02/22. Replaced $2400.00. 2. Engine went out, 125,000. 10/22. Yet to be fixed. MANY 2.4L HAVE DONE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489367October 15, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Having issues with the dash going completely black; so you can not see any instruments on the dash panel or the head unit (navigation/radio/airplay). The car has been into the shop three times so far with no resolution. The newest issue; the horn doesn't work, the safety features such as lane assist, lane departure etc. only work intermittently, and I have had the brakes slam on for no reason. The last time I took the car back to dealer and told them I was afraid to drive the car, the service manager changed the settings on the safety features, not sure how that was to fix anything? We have been so close to being rear-ended because of the faulty braking system. The electrical system is having major issues, I have videos of the car doing all these things and have showed them to the dealership and they claim they can not fix the car because it doesn't happen when they drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489264October 14, 2022
POWER TRAIN
This vehicle is an All Wheel Drive. While approaching an intersection right before coming to a stop the vehicle's rear differential locked up. Attempted several times but the vehicle would not move forward. The vehicle would drive forward but would move in reverse. I drove the car in reverse back to the house. We lifter the car and the rear differential lock while moving forward but works moving backwards. My wife is afraid that even if they fix this issue what if its a defect and the rear axel locks up at higher speeds the outcome would be different.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489276October 14, 2022
ENGINE
The contact owns a 2015 Hyundai Santa Fe. The contact stated while driving at approximately 45 MPH, the engine started making an abnormal sound. The contact stated no warning light was illuminated. The contact pulled off the roadway and stopped the engine and had the vehicle towed to a dealer. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the rod bearing was damaged and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V568000 (Engine). The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489106October 13, 2022
EXTERIOR LIGHTING
The contact owns a 2007 Hyundai Santa Fe. The contact stated while driving approximately 35 MPH with adaptive cruise control mode, the electronic stability control warning light was illuminated. The contact also stated that the vehicle hesitated to respond when depressing the accelerator pedal or the brake pedal. Additionally, the adaptive cruise control mode was no longer operable. The contact stated that she noticed that the adaptive cruise control mode stopped functioning when the electronic stability control warning light was illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. They associated the failure with NHTSA Campaign Number: 09V122000 (Exterior Lighting); however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 165,000. The contact stated that they purchased the part necessary for repairs and had a mechanic replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488530October 9, 2022
ENGINE
THE ENGINE AT 65,000 MILE CONSUME OIL THAT LEADS TO ENGINE FAILIER I REPORT IT TO HYUNDAI USA AMERICA THEY GIVE ME A CASE NUMBER GOT BACK TO ME AND TOLD ME THAT IT WAS A NORMAL ISSUE I TOOK THE CAR TO THE NEW ROCHELLE HYUNDAY NEW YORK THAT DEALER DID 3 TEST EVERY TEST AT 1000 MILE THE CAR CONSUME 2 QUARTS OF OIL THE DEALER REPORT IT TO HYUNDAI DENIED TO REMEDY THE ISSUE NOW THE CAR AT 90,000 THE CAR CONSUME 3 QUART HYUNDAI HAVE REPLACE THE ENGINE TO OTHER HYUNDAI CONSUMERS THEY DO NOT WANT TO REPLACE THE ENGINE I NEED HELP ON THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488565October 9, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
For the duration of the vehicle's ownership, it has underperformed and operated unpredictably under hard braking, specifically with relation to the vehicle's ABS system. The conditions have caused meto never drive the car in snow, as this weather condition in particular exacerbates the braking issues and makes the car unsafe. Issues with the braking/ABS include: The ABS activating at slow speeds in all conditions, even on dry roads The ABS activating and preventing the vehicle from being emergency stopped in adverse conditions The ABS activating and exponentially extending the braking distance until it disnegages The ABS, once activated, does not stop unless the brake pedal is lifted from its initial activation position The vehicle doesn't appear to have any mechancial braking issues. Everything seems to be related to the ABS system, wheel-speed sensors and/or vehicle-management systems. The overall braking experience in this vehicle with the ABS on is that it simply will not stop within a safe braking distance window. The only way to stop this vehicle is without ABS. There is no other way to safely stop this vehicle with ABS. I have reached out to my Hyundai dealer and Hyndai corporate directly, both times being dismissed without anyone attempting to recreate the braking issues. I have a life's worth of experience driving in snow and multiple ABS activations in a range of vehicles. This is abnormal based on all of the experiential knowledge I possess, as well as a lifelong interest in cars. While I am not an engineer, I possess enough firsthand and academic vehicle experience to recognize the abnormality of this vehicle braking operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487972October 5, 2022
ENGINE
The contact owns a 2019 Hyundai Santa Fe. The contact stated that while at a complete stop with the auto engine Start/Stop feature activated, the vehicle would intermittently shut off upon depression of the accelerator pedal with several warning lights illuminated on the instrument panel. The contact would be forced to turn off the vehicle and open the driver’s side door to reset the vehicle; after multiple attempts, the engine would restart and resume normal operation. The contact had taken the vehicle to two separate dealers, Freehold Hyundai (4065 US-9, Freehold, NJ 07728) and Greg May Hyundai (1501 TX-340 Loop, Waco, TX 76712)] on multiple occasions but neither dealer was able to duplicate the failure. The manufacturer was also notified of the failure and provided a case number. The contact was referred back to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488104October 5, 2022
ENGINE
I was at a stop light and turned right onto the road. As I was turning, the dashboard lit up like a Christmas tree. And then the car stopped running. I was able to pull into a parking lot NOTE: THIS IS THE 2nd ENGINE THAT HAS FAILED ON MY CAR. Additionally, I’ve just learned there was a recall and I was never informed of it prior to today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488108October 5, 2022
ENGINE, POWER TRAIN
My 2017 Santa Fe's engine seized in 2019 at about 46K miles while I was going up a large hill. The entire vehicle began shaking, the oil light came on and then the vehicle lost power in bumper to bumper traffic. Fortunately a large truck behind me moved to act and nudged me up the rest of the hill with his truck so I could pull over safely. Hyundai replaced that engine after a few months and then replaced the turbo because they noticed that was failing even after engine replacement. This was prior to the class action lawsuits. My vehicle is now at about 64K miles with less than 15 on the new engine and turbo. In Fall of 2022, I got an oil change, took a quick short road trip later that day and on the way back with my family, the engine oil light came on. We pulled over and saw that the oil had mostly leaked out so we found a good Samaritan who helped get us oil to top it off so we could get home safely. I took it back to the oil change location the next day, thinking they had made a mistake and they advised the leak was due to my turbo failing. They took several pictures of the source of the leak and told me to get it to the dealer ASAP to prevent further leak, risk of fire or engine seizure. I towed the vehicle in.Hyundai advised it would be 6 weeks before they take a look at my vehicle. In addition, they offered no recourse or alternative transport while waiting for a determination despite the extended warranties that apply to my situation. They sent me a form to allow them to start the repair with no estimate attached and with a total waiver of my rights to join a class action suit but they haven't even looked at the vehicle. Not only am I worried about my safety, with a second engine failure, I am also worried they are sneaking in clauses to strip consumers of their rights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487859October 4, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
While driving on the highway, when I pushed on gas pedal the car would not accelerate, I was uncertain if I was losing power of the vehicle, luckily it maintained the current speed and did not decelerate,but I was unsure at the moment if I was losing complete power, because it wasn't responding, it felt like the car was going to stall similar to when you run out of fuel. This occured for around 20 seconds, i would guess, long enough to notice that the car was not responding and continued to not respond,and to be concerned from a safety perspective. The night before I had filled the fuel tank and I noticed to guage that predicts fuel mileage kept changing by 3-5 miles difference,back and forth repeatedly, before I even left the fueling station and as I continued to drive. I'm unsure if that is related to the driving performance issue of not accelerating the next day. The next morning when the non acceleration occurred the predicted fuel mileage was consistent. The next time I drove the vehicle following the non accelerating issue, there was an error that popped up on my digital dash stating "A possible condition with your engine control system has been detected. A full system check is recommended to be done when convenient. Please contact your local dealership to schedule an appointment." Also, the check engine light came on. MyHyundai app showed a DTC - P040B00, DTC system - powertrain, DTC sub system- EMS. I took the vehicle to the Hyundai dealership to confirm that the car was safe to drive or if I should rent a car until it can be further inspected. They read the codes and said it is safe to drive and no additional information, I will be taking the car back to the dealership in a week, which is their first available appointment with a hybrid certified technician. Both the dealership and Hyundai corporate customer service states there are no current recalls, but through other car forums, it appears to be a similar issue that has occurred with other Hyundai models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487411October 1, 2022
ENGINE
Driving at approx. 55 mph on busy 2-way road when the engine stopped completely. There were vehicles all around me when I lost power brakes, power steering and nearly lost control. There was no prior warning. I managed to get off the road into a field. Towed to service station. They thought engine had failed but it was too big a job for them. Then had it towed to the nearest Hyundai dealer in Augusta, ME. They checked it and agreed the engine had simply frozen. According to the dealer 2 days later, Hyundai agreed that the engine had to be replaced and was covered under warranty. They have offered a rental car until the car is repaired. Dealer estimated to be 10/14/22. The dealer has been a pleasure to deal with but my problem is that this seems to be a very common issue with 2013 Hyundai Sports vehicles. After checking several websites there seem to be dozens of these incidents reported and probably many more unreported. We were very fortunate to not be in a severe accident. It seems just a matter of time before someone is killed because of this vehicle malfunction. Hyundai should have a complete recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487322September 30, 2022
FUEL/PROPULSION SYSTEM
The vehicle's check engine light came on and the fuel gauge shows "E". I did an OBD scan and it shows the fuel sending unit has issues. The gauge will work intermittently and the check engine light will go away. Further reviews from others show the same issues with their vehicle with each needing a bad sending unit replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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