Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11510708March 7, 2023
ENGINE
Driving on the highway on February 8th 2023 and my car just died, no warnings nothing! Luckily I was able to get over and not cause a crash or worse. Engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510435March 6, 2023
ENGINE
This vehicle is a Hybrid and the issue is an on/off error message that states that the inverter coolant level issue. When I lift the hood and view the inverter coolant level it is at the same location as the car was delivered in (exactly on the high mark). I have contacted two separate Hyundai dealerships in my area and one choose not to respond and the other stated that they were aware of this issue but had no fix for it. I tried to purchase the inverter coolant from the dealer and they do not even have it in stock to sell even if the coolant level was low. They have admitted that they do not know how to fix it or what is causing this issue. It is all over the forums and Hyundai is doing nothing to address it with anyone. I have a feeling that Hyundai does not know what the issue is and I know that they are aware and making no attempt to repair or replace it. If something is important enough to have a warning light go off shouldn't it be replaceable or repairable. These cars are put out so quickly and not enough testing and dealer personnel are not trained on how to troubleshoot or repair. I purchased the vehicle for cash and if Hyundai cannot fix it I believe I should be able to return it as a defect and get my money back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510449March 6, 2023
ENGINE
Engine failed, left us on the road. This engine is under class action lawsuit and recall. Took the car to the Hyundai dealer, they said it failed due to sludge that it wasn't serviced regularly, I produced proof of regular service then the claim was denied due to the lack of a knock sensor recall being performed. I never got a letter regarding the knock sensor recall and the previous owner had moved 3 times during the time they owned the car and had no recollection of getting a notice. So a knock sensor recognizes a knock but it locked up on the side of the road, knock sensor or not the motor would have been junk even if the knock sensor had detected the issue. Regardless the engine would have to be replaced. Also this engine is under recall for being a junk engine to begin with so why is Hyundai denying a claim on an engine that they clearly knew they had an issue with. I thought the point of a recall on an engine was to protect the consumer of future issues with the recalled component so why can they get out of doing what is required by law? Also if they can deny responsibility for a recalled item what is the point of having a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510317March 6, 2023
SERVICE BRAKES
The contact owns a 2021 Hyundai Santa Fe. The contact stated that while his wife was driving at various speeds, she had to depress the brake pedal to the floorboard to stop the vehicle. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with TSB: 21-01-181H. The manufacturer had been informed of the failure. The failure mileage was approximately 58,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510047March 3, 2023
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SUMP/TANK:DRAIN PLUG
Vehicle not moving transmisión fail after u turn off the engine it will work again Oil leak by bolt in the oil pan
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510054March 3, 2023
SUSPENSION, STEERING
While I was driving home, I went to make a turn and I heard a cracking noise and it felt like the steering wheel went one way and the frame was going the opposite way. I drove very slowly to a service station and when they looked at it they said they couldn't believe I drove the car without getting into an accident, they said the car was undrivable because the frame broke, They went on to say it was due to rust. I'm a 2nd owner and when I called the Hyundai corporate Headquarters they informed me there was a recall #947 Santa Fe underbody corrosion. I was told I should've received the recall when I received the new registration, I never received the recall, where do I stand with getting my car repaired, is Hyundai responsible to do the repair, I left a message with the service group at the dealership and haven't received a response yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509795March 2, 2023
ENGINE
I bought a 2017 Hyundai Sante Fe Limited trim with the 3.3 L 6 cylinder on Nov 2, 2022. The car was running perfect until Feb 28, 2023, when while driving the engine started knocking and the check engine light came on. This happened instantly. I had it towed to a mechanic where it was discovered that the oil pan and oil filter were covered in metal shavings. The engine failed at 97,000 miles. The code that is being read is “P0014 Exhuast Camshaft position timing - over advanced. This is the same exact thing that is happening with earlier and Hyundai and Kia engines, but there aren’t any recalls, campaigns, or class action law suits open for my specific vehicle, so the Hyundai dealership that I am bought it from are pretty much telling me too bad too sad, you didn’t buy the extended warranty. Hyundai has a significantly documented issues that are exactly the same problems and seem to only be addressing the older vehicles with the same exact issues. This is almost criminal of Hyundai, because even though corporate and their dealerships are aware of these issues and acting like they are sympathizing, they are offering absolutely no help to their customers for their faulty engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509902March 2, 2023
LANE DEPARTURE: ASSIST
When Lane Follow Assist(LFA) is engaged, the vehicle is expected to steer itself following lane markings. eg: in freeways. Even when engaged, at certain times, the vehicle disengages this feature possibly to due to failure to detect lanes or due to any other issues. This disengagement happens without any audible notice to the driver. All that happens is a very small icon in the console turning white from green. This can be easily missed as it can be easily hidden behind the steering wheel. Moreover, it's not safe to keep looking into the console when the driver is supposed to watch the road ahead. As heard, this issue is present in many Hyundai vehicles. An audible warning and bigger icon notification are most important for these safety critical situations. A driver may never know that the LFA is disengaged and probably can be in a collision before the driver realizes it. This is an important safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509922March 2, 2023
AIR BAGS
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED DUE TO COMING TO A CONCLUSION WITH THE DEALER*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509841March 2, 2023
POWER TRAIN
The contact owns a 2021 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509426February 28, 2023
ENGINE
On the incident date listed, we were driving in Denison, Texas, going southbound on US Hwy 75. Traveling at 70mph, the vehicle started to have a loss of power and the vehicle started to shake, as if we were traveling on uneven pavement. Thankfully, we were able to pull to the side of the road to avoid being struck by traffic following behind us. Approximately 7 miles ahead, road construction is being performed, and there is no shoulder. If this incident would have happened in this area, we would certainly have been killed, because there was no place to move the vehicle. After having the vehicle towed to the dealership, the engine no longer had fire in the first and third cylinders. This was due to no oil in the engine. An oil change had been performed on the car on 11/19/2022, at 115,323 miles. So we had traveled 1205 miles since the oil change. When the oil was checked, no oil showed on the dipstick and there were only 2 quarts of oil in the reservoir. 5 quarts of oil had to be put into the engine to attempt to start the vehicle. After doing research on an issue we did not know existed prior to purchase, Hyundai has shown to have an unusual instance of burning oil in their engines. Leaking is not a sign of trouble, or we would have seen this and had it addressed. We are outside of the warranty by 16k miles and the dealership is unwilling to work with us. We believe this should be brought to the NHTSA's attention, to prevent a potentially deadly incident from happening in the near future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509452February 28, 2023
ENGINE
Our 2017 Hyundai Santa Fe was driving perfect up until an engine light came on last week. During which the vehicle began sounding like a diesel engine idling rough. Using an inexpensive code reader I connected to the vehicle OBDII port and the code related to an crankshaft position error (i don't recall the actual code set). I brought the vehicle into the dealership for a routine oil change and check why the engine light came on. After the oil change had started the dealer brought me into the garage to show me excessive amounts of metal pieces caught within the oil filter making the vehicle inoperable. They mentioned something must have failed within the engine and the engine chewed it to pieces causing the rough idle. They also mentioned they're surprised the vehicle was still working and it was just a matter of time before the engine failed. The dealer explained it would take 9 months to repair due to the 50 other vehicles ahead of me all needing engines and only 1 technician on their staff qualified to replace engines. I researched online for "2017 hyundai santa fe engine failure" and a recall showed up sounding very similar to my issue (Recall No. 17V578000); however, my vehicle VIN number was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509557February 28, 2023
POWER TRAIN
The contact owns a 2019 Hyundai Santa Fe. The contact stated while driving from a stop signal, the vehicle experienced a delay while accelerating. The contact stated that the vehicle was jerking without warning. The contact stated that on another occasion while driving 60 MPH, the vehicle inadvertently made a sudden stop without warning. The vehicle was taken to the dealer; however, the mechanic was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509621February 28, 2023
ENGINE
All of sudden check engine came on along with engine oil and battery on dashboard and couldn’t go over 55 MPH on highway and car has been burning oil the past couple months and was told it wasn’t an issue until engine failed on my husband on the way home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509437February 28, 2023
ENGINE, POWER TRAIN
When driving on the highway the suv would not change gears. It felt like it was stuck in 1st gear, reving very high. Was unable to move the suv to the side of the road. Came to a stop with heavy traffic blowing there horns. Put the suv into park, switched it over to sport mode and was able to get going. This is the third time the suv has lost power. Also have noticed the transmission has been taking to long to change gears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509168February 26, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The panoramic sunroof on our 2017 Hyundai Santa Fe unexpectedly and without warning, exploded during a leisurely drive through our town this morning. At a speed not exceeding 40 mph, we were suddenly met with a loud, gunshot like sound that instantly frightened us. We immediately put our hazards on and pulled off to the side of the road to find that the sunroof had completely shattered. Thank goodness we had just closed the sun shade or else our three year old and family pet would have been covered in glass shards, shards that would have most definitely caused serious injuries had that sun shade not been closed. We were on a paved road where no other vehicles were present, leaving no chance for a rock or any sort of debris to have impacted the vehicle. There has been no prior glass work done on the sunroof and we have not experienced any sort of major temperature differential in our area recently. There were no chips or hairline cracks present prior to this incident. We have contacted our insurance company but are waiting to file a claim until we reach out to the dealership (it is currently a Sunday and all dealerships are closed here). Had we been on a major highway or road, this could have most definitely caused an accident as the noise was incredibly loud and shocking. Again, what is most concerning is the fact that had we not just closed the sun shade, our toddler could have been seriously injured by the glass shards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509162February 26, 2023
VISIBILITY/WIPER
Windshield cracked and webbed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509161February 26, 2023
VISIBILITY/WIPER
Windshield cracks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509048February 25, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
It all started on Thursday, February 16 when I went into my garage and noticed a strange chemical smell and my car battery was dead. My husband replaced the battery that night, but we noticed the break lights stayed on. When took it to a Firestone Department on Friday, February 17, they replaced the battery terminal and ran diagnostics. We finally called and got an answer on Monday, February 20. The mechanic said it was the ABS Control Module and wiring harness. We transported the car that Monday afternoon to the local Hyundai dealership, which we really didn’t want to deal with since we haven’t had nice experiences with them in the past. They never called us and when we finally got ahold of the service department on Wednesday, February 22, they stated that they believe that it is the ABS Control Module, but they are unable to fix it locally. We would have to send it to another Hyundai dealership which is about 100 miles away. After speaking to the Hyundai Corporate Office, they suggested with previous recalls to place an incident report. The recall for the ABS Systems for Hyundai came out on May 16, 2018 and the recall number 218. The recall includes cars with the cruise control systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509126February 25, 2023
ENGINE, UNKNOWN OR OTHER
Caught on fire while driving
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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