Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11556600November 23, 2023
ENGINE
My engine light came on December of 2022. I took it to Autozone and had them to a diagnostic text to read the code. They stated it was a misfire on 3. My vehicle was also burning oil. I took it to the dealer(Napleton). They changed the spark plug. That didn’t fix the issue. I took it back because the check engine light came back on. Napleton Downtown Chicago, IL, kept the vehicle for 5 months because they stated they had to replace the engine. About 2 weeks ago my check engine light came back on. I made an appointment to take it into to Napleton Downtown Chicago on November 27, 2023. Yesterday November 22, 2023, my vehicle cut off, started smoking and didn’t cut back on, I had to have it towed to Napleton in Urbana, IL. Clearly this vehicle is having engine problems. I been telling Napleton Downtown Chicago that there’s a defect with this vehicle and to replace it. Please look into for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556606November 23, 2023
ELECTRICAL SYSTEM, SEAT BELTS
There was a recall with the abs slipper slope and traction this left these warning symbols stay on constantly. I was told by Westside hyundai in Jacksonville this would cost me over $200.00 but I shouldn't have to pay for something that was recalled that left my vehicle this way. Also the drivers identified seatbelt doesn't click it will come loosen and out unless you hold down the button then put the seat belt in and let go of the button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556221November 21, 2023
ENGINE
On 11/17/23, my engine failed with 167,818 miles on the odometer. Luckily, I was not in danger other than blocking a city street during Friday rush hour. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. It was towed to a professional car care facility that did a diagnostics on it. The only warning lamps that were on was the ABS, which are on because the failed rear hub sensors have yet to be replaced (The dealership determined this and was ordering the parts). This 2014 Santa Fe XLE has the 3.3L GDI V6 engine and with all the lawsuits going on over the 2.4L engine (in the Sport model), I find it hard to believe that this engine would not have the same or similar problem. The report (attached) by the mechanic said it had lost 4-5 quarts of oil before it stopped running. I change the oil regularly and have all the records indicating oil changes at 5-7.5k intervals. The contact is being sold for spare parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556359November 21, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Upon braking hard and suddenly due to being cutoff on the interstate, it felt as if the antilock brakes did not properly engage but rather grabbed/grinded/scraped. Only when I let off the brake did they disengage. This happened the first time within 2 months of owning the car and with less than 2k miles on it, at highway speeds (65-70 MPH) and this sensation has happened probably 4 times in the 7 months I have owned the car under various scenarios of stopping quickly. In addition, it recently happened when driving 25-30 MPH and coming to a normal stop approaching a stop sign - where it felt as if the brake on the front passenger tire grabbed/grinded/scraped (but not on the 3 other tires). I have taken the car back for inspection at the dealer twice, neither time have they found any issues. In addition, one evening the stability control light flickered, sounded as if the dash was frying/sizzling with no reason - roads were not wet, no leaves, grass or other debris, etc. and speed was 25-30 - this happened twice within 3 miles. Dealer found no issue with car after performing visual inspection of wiring, check of system for code errors, nor driving test to reproduce issue. Had the brakes failed, I could have been in an accident causing serious harm to me/my passengers or whomever I could have hit. I believe the ABS system needs to be replaced or reprogrammed but the dealer refuses to acknowledge a problem exists. Online forums indicate similar (and worse) issues, also with people stating they cannot get a dealer to resolve their problems. This is a serious malfunction of either the electric or braking system in some capacity and should be fixed before people are severely injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556133November 20, 2023
ENGINE, POWER TRAIN
Dealership verified several months ago that vehicle engine is burning oil (was initially informed of this issue about 6 months prior from a quick oil change business). In spite of documented evidence of oil changes every 3,000--5,000 miles since purchasing the new vehicle, claim filed with Hyundai for a new engine was denied (engine is 1 year past warranty). On 11/11/23, engine catastrophically failed traveling 70 mph on the interstate (loud "bang" from engine compartment followed by inability to accelerate; created hazard due to density of traffic and vehicle location in the passing lane). Was able to get vehicle to shoulder without incident. Check engine light was blinking. Had vehicle towed to Hyundai of Cookeville, TN. Since then, have struggled to get dealership to determine precise cause of engine failure. (Engine is available for inspection upon request.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556150November 20, 2023
ENGINE, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
On June2 2023 I was driving on I75 north to Wesley chapel, Pasco exit ramp 273 I and granddaughter were left on highway no Emergency lights nothing. My SUV just shut down just no warning no lights no noise huge smell of chemical burn when my daughter and the road ranger arrived they notice the bad smell at engine like chemical very bad. There was ni emergency lights, rpms were not working i notice ut dropped down, a tractor trailer wad seconds inches on my suv. I did a sudden sharp turn steering column so I can get the SUV to glide into the triangular Divider with the exit was for me to get off so we were stuck I 75 north in between pasco exit to 73 that's where my SUV broke down. No Warning nothing now which is November 2023 my car still not running I had a recall dates but I became ill now ill Now I have to find out I can get my car fixed. When I purchase the car several months later I noticed the Abs lights were on but ABS breaks the slope and the traction all those lights go on emergency break light goes on while i drive but that did not happen during the time that I was driving on the i75 north highway. I had my granddaughter who was 9 years old at the time. We could have been hit. Suv was locked down And said goodbye it was like someone controlling my suv. SUV was zzz like gliding I have a full tank of gas. I had to tow it after waiting 8 hours no lights on suv but I also tried to have the battery tested or started it'll start but the key fob will not work. Its confused. I'm very very upset I paid off my suv, had one recall after I bought and now again. This time SUV died no warning nothing I feel courtesy Hyundai should tow my suv, recall check, courtesy check and my two key fobs. This I should not have to feel UNSAFE in my suv always wondering will this happen again and will I be a fatal driver hoping I don't have any of my grandchildren nor my adult kids or any human being.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555938November 19, 2023
ENGINE, ELECTRICAL SYSTEM
I was driving on the highway, and suddenly oil and battery light came on and engine stopped and I had to pull over. The only warning was the check engine light came on when I started it 10 minutes before the engine died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555670November 17, 2023
SERVICE BRAKES
On July 26, 2023 the brakes totally failed on my 2013 Santa Fe Sport. I paid $$$ to have the brakes fully repaired. This week I received a Hyundai recall campaign notice 251 that suggested brakes might fail with a potential for resulting fire. This recall message prompted me to report my incident to Hyundai. Since it has been over 10 years, Hyundai says it has no responsibility. The issue for me was traffic safety to protect our loved ones and to avoid causing a serious accident or injury to others. I would Hyundai to be be responsible and pay for my brake repair and ensure its vehicle are safe and road worthy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555742November 17, 2023
ENGINE
On 01/21/2023 after exiting thr highway and pulling into a shopping center signals started popping up on my dashboard and ny car lost speed. I tried making it down the rd to a tire discounters but ny car lost complete power and would not turn on. A tow truck toad it to the tire discounters and once on the flat bed it was a puddle of oil and a trail of oil coming from my car. Once there tire discounters states that my car needed to go to a dealership. It set at kerry hyundai Alexandria until may 2023 waiting to be diagnosed. Once diagnosed it stated that ny car was missing the drain plug and that I needed a brand new engine. I had a oil change at car x on 12/10/2023 and hyundai blamed car x stating that they didn't tighten my plug. But car x denied. I got a lawyer n began to sue car x when car x lawyer responded stating that there were other people having the same problem and hyundai was being investigated. My car is currently still sitting at hyundsi because I don't have 7800 for a engine and hyundai will not cover the engine under warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555700November 17, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2023 Hyundai Santa Fe. The contact stated that while driving at night with the low beam headlights illuminated, there was a dark shadow present in the top section of the illuminated light field causing a visibility hazard to the driver. The vehicle was taken to the local dealer who confirmed the issue was present but informed the contact that the headlights were operating as intended. The manufacturer was made aware of the issue. The failure mileage was 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555498November 16, 2023
ENGINE
The engine had oil consumption issues that were addressed with dealership. The engine then just seized up and stopped working one day while driving down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555182November 15, 2023
STEERING, SUSPENSION, POWER TRAIN
Whenever i hit a bump on the side of the road, the truck jerks really badly and if im not grasping the steering wheel with all my strength, it will jerk me off the highway from the bump making the entire car go off the road. Also, each bump i hit, i hear a very very loud metal on metal knocking sound from the right passenger side of the tire area. Not sure if it is a strut assembly or engine mount that wasn't correctly bolted down during manufacturing. Also, when i press the gas pedal, it sounds as if theres some type of cable thats being stripped or something. And whenever i am holding the steering wheel straight and firmly, the truck automatically has a mind of its on at times and will jerk the car to the right or to the left while im holding the wheel still. All mechanics have said that they don't see anything wrong with it but there's obviously something wrong with it and I am scared to drive it. It has got to be a manufacturers defect on those components of the vehicle. Please remedy this or replace my vehicle with one of the same or lesser valued cars . This truck is going to end up killing me or someone else or both ... Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555307November 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom emergency braking occurred on two separate occasions a few months apart while traveling at 50-60 MPH for no reason. Almost rear ended. Flashing red zigzag alert stating “Emergency Braking”. Vehicle towed to dealership for inspection and diagnostics. Afraid to drive on freeway or highway. Dealership unable to reproduce or solve issue first time. Now at another dealership for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555030November 14, 2023
ENGINE
While I was stopped at a stoplight turn lane in my 2017 Hyundai Santa Fe sport, smoke started to come out of my engine. I removed myself from the turn lane and got my car into a parking lot, and within a minute, flames appeared from the engine. I do not recall a warning light alerting me, as I was focused on getting the car to a safe place. I called 911 and the fire dept put out the flames as it consumed the front of my car. The whole engine area is toast, so not sure of the cause, and insurance will be processing the claim as a 100% loss. I was up to date on my service/recalls and the car had just hit 90,000 miles. We had recently checked fluid levels, so that was fine, but I did notice when driving the day before and that morning on my way to my destination, that the engine/ car seemed to be a little off or running a little rough. That may have been the precursor to the engine fire I experienced.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11554870November 13, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER, ELECTRICAL SYSTEM
The blue link on all older models is not being supported which cause the screen to become stuck on loading screen. This is a visibility and safety issue because it cause blue link to reload and bright lights to flash as you are driving at night every time it reloads. It is a distraction from the road if you shut it off completely you have no access to radio or sound. The issue it cannot be fixed unless you pay for manual update but you have to it working to actually get the update to run. There are many forums discussing the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554963November 13, 2023
ENGINE
Without any warning the car stopped running was able to pull over. Called for tow to dealership who after 30 days said it was the engine. Less than 50,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554526November 10, 2023
ENGINE, POWER TRAIN
The engine has been reported as failed. It is available for inspection. The safety of the persons in the vehicle and on the road around us were at risk, specifically with the loss of acceleration and power while driving in traffic and merging. Vehicle became unsafe for use for our family to use so we towed it to be evaluated at odometer reading of 97,181. What happened: Vehicle suddenly started making knocking noise. While driving the vehicle a sudden loss of acceleration and inability to accelerate. Engine started to shut off when it had been in park and then placed into gear. Towed vehicle to be assessed by a mechanic. When assessed at a mechanic, the problem was confirmed and it was also noted that oil had been consumed and noted to be loosing oil internally and has burn on dipstick. No oil spots noted in area where car had been parked or leaking oil on engine. Mechanic assessed that there was engine failure and the engine would need to be replaced. Mechanic also ran diagnostic testing and noted to only have active codes for the tire pressure monitor system of C1212 VSS. Diagnostic health report noted to have no issues. Readiness monitors completed with no issues. Diagnostic health report available. Transported vehicle to dealership, where it was inspected and engine issue was confirmed as well as identical health diagnostic report. It was reported that this model was not part of the recall and warranty extension because it is a V6 engine and not a 4 cylinder so manufacturer would not be replacing engine. Due to being the second owners of this vehicle, we do not meet criteria to utilize the 100k mile warranty. All of this has occurred with out an engine warning light turning on the dash or service code being found when computer was interrogated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554536November 10, 2023
ENGINE
Engine failure at 145,000 miles. Has been having extreme oil consumption and taken to the dealership a dozen times. Repeatedly told there is not an issue. Car shut off at 70 miles per hour on the highway with myself and three passengers inside. The check engine light came on mere seconds before cutting off. Dealership now states there are two holes in cylinder 2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554543November 10, 2023
ELECTRICAL SYSTEM, ENGINE
EXCESSIVE ENGINE OIL CONSOMPTION AND THE BRAKE LIGHTBULL KEEP BURNING FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554548November 10, 2023
ENGINE
Engine seized while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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