Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11553171November 2, 2023
ENGINE, UNKNOWN OR OTHER
Hello, I'm not sure if this is something that you would handle or not. My husband and I have a Hyundai Santa Fe (husband-2015, Mine - 2013). We both bought the vehicles used and haven't had any major problems until about a year ago when both of our vehicles started drinking motor oil like people drink water. We don't have any signs of a leak anywhere. We had taken it to the Hyundai Dealerships and other mechanics and both say that Hyundai has been known to have this problem. Many years ago, I had a Hyundai Sonata which I bought brand new around 2003 and had it for many years. I never had this problem. After doing my research, I have seen where other people have had this problem with their Hyundai vehicles. I emailed several people about our situation, one being [XXX] , and received a response from Hailey, Customer Service Specialist with Hyundai Motor America and her response was for us to have Oil Consumption Testing done. She said that it would be our responsibility to pay for the testing and any repairs that need to be done since we're past the warranty and the years of our vehicles. From what the dealership and other mechanics keep saying, I feel it should be a recall for this problem due to Hyundai being aware that this has been a problem with their vehicles for years. I've known people to have cars much older than ours that never had an oil consumption problem such as this. Also, from what I read, this Oil Consumption Testing is a process that is done in stages which can be costly. Plus this Oil Consumption problem can lead to our engine dying without us knowing when it will die. With this problem, we don't have any warning that our motor oil is low or empty for our oil light will either blink or don't come on at all. I have seen mine blink, but by then the oil was already gone. My husband's oil stick had burnt and he purchased another one from Hyundai. The new one is now burnt and mine is burnt as well. This is a safety hazard. I feel that Hyundai should INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553172November 2, 2023
ENGINE, UNKNOWN OR OTHER
Hello, I'm not sure if this is something that you would handle or not. My husband and I have a Hyundai Santa Fe (husband-2015, Mine - 2013). We both bought the vehicles used and haven't had any major problems until about a year ago when both of our vehicles started drinking motor oil like people drink water. We don't have any signs of a leak anywhere. We had taken it to the Hyundai Dealerships and other mechanics and both say that Hyundai has been known to have this problem. Many years ago, I had a Hyundai Sonata which I bought brand new around 2003 and had it for many years. I never had this problem. After doing my research, I have seen where other people have had this problem with their Hyundai vehicles. I emailed several people about our situation, one being [XXX] , and received a response from Hailey, Customer Service Specialist with Hyundai Motor America and her response was for us to have Oil Consumption Testing done. She said that it would be our responsibility to pay for the testing and any repairs that need to be done since we're past the warranty and the years of our vehicles. From what the dealership and other mechanics keep saying, I feel it should be a recall for this problem due to Hyundai being aware that this has been a problem with their vehicles for years. I've known people to have cars much older than ours that never had an oil consumption problem such as this. Also, from what I read, this Oil Consumption Testing is a process that is done in stages which can be costly. Plus this Oil Consumption problem can lead to our engine dying without us knowing when it will die. With this problem, we don't have any warning that our motor oil is low or empty for our oil light will either blink or don't come on at all. I have seen mine blink, but by then the oil was already gone. My husband's oil stick had burnt and he purchased another one from Hyundai. The new one is now burnt and mine is burnt as well. This is a safety hazard. I feel that Hyundai shoul INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553296November 2, 2023
POWER TRAIN
My 2023 Hyundai Santa Fe have a recall to fix the trailer hitch, since that I notice some issues with the shifting with a loss of power while driving, my car is 15k miles and showed a check-engine light. I made an appointment for the dealership the next morning. After two days, I was told that the car needs a new transmission. After 3 days still waiting for the car to be fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553150November 2, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
When traveling along the front collision warning system is triggered even though nothing is around the vehicle. The car remains running, but there is no response from the gas pedal. I have to coast to the side if possible or stop and turn on flashers (very dangerous on interstate highway). Once safely stopped, turning off the car and then starting again reboots the system and it runs fine until it happens again randomly. The check engine light stays on for a day, but does not light up the next morning. The dealership does diagnostics, but nothing shows up as wrong. It happens so fast there is no way to take a picture or video before the warning disappears. So far I have been lucky as this has happened at least 6 times. It is dangerous and I am terrified someone will not see flashers and run into me at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553044November 1, 2023
FUEL/PROPULSION SYSTEM
My kids and I were going to town one afternoon and I started to smell gas coming from the air vents the gas smell was very strong I opened the hood and could see that it was wet I touched the spot and smelled it and it was fuel.i was worried about driving home with my children in the car so I called my brother he came looked and tracked down the issue and the fuel leak was coming from the front fuel rail.i had never heard of a fuel rail going out on a vehicle before so calling around to parts stores and auto parts recycling places to get it fixed and no one will sale me one they have all told me to take it to dealership.please help it's the only vehicle my children and i have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553103November 1, 2023
AIR BAGS, ENGINE, UNKNOWN OR OTHER
I purchased this vehicle 05/05/2019 as a certified pre-owned vehicle from the dealership. I have kept regular maintenance on the car. Three same day of purchase, the engine quit as I was driving it. I was making a left hand turn and it quit while I was in the intersection. My children were in the car. Hyundai replaced the engine, but about a year and half later, that engine did the exact same thing. This time I was coming off the freeway. I can't imagine the possibilities if this had happened while on the freeway. Now, the engine is making the same sound as with the first two engines. I took it to Hyundai, and they claim it's normal. The car has issues where I will be trying to safely merge into traffic and it will hesitate. There are multiple intermittent issues that occur, but the scariest is knowing how the first two engines felt/ran and sounded prior to their failure, and once again experiencing those exact issues. How many times should an engine have to be replaced in a four year period? It is very likely that one of my children could be fatally injured depending on where we happen to be when this most recent engine fails, because it will - guaranteed. Online forums are full of thousands of people who purchased vehicles from Hyundai that have the EXACT same issue. No check engine warning. Just a rough sounding engine, and then it will just quit as they're driving. Something needs to be done. Lastly, June 18th, 2023 I had a collision with another vehicle. I collided with another vehicle, my front end to the other drivers driver's side. My air bags did not deploy. Nobody was injured, but I truly feel my airbags should have went off for the amount of damage to my front end. Pictures will be included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552789October 31, 2023
AIR BAGS, SEAT BELTS, STEERING
Took my car in for repair because I was told that my power steering pump and gaskets were bad. Upon further investigation it wasn’t neither. It was the power steering hose that goes from the power steering to the racket pinion. Both of the hoses had holes in them and were rusted out. Here Hyundai upgraded the power steering pump because of problems and I was never notified about the upgrade and you cannot purchase the hoses needed you have to purchase a whole new power steering pump that I don’t need. The airbag light is on and I couldn’t even order the airbag it was on back order when asked. The seat belt on the right passenger side in the back will not lock in place due to I don’t know what. Campaign 947 the under body corrosion treatment didn’t protect what it was suppose to causing my frame and control arms to go bad. I have had to replace upper and lower ball joints more than 4-5 times since I purchase this vehicle new from the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552923October 31, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
The horn is not working. I looked on google and it says that the manufacturer does not know about the problem and other cars are not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552596October 30, 2023
STEERING
I have noticed for the past year that my steering column feels loose. It makes a popping noise and really makes noise on rough pavement. I feel like the steering wheel is just gonna come off into my hands. It's very loose to turn and you can feel the pops within the steering wheel. I took my car to local repair shop and they told me there was a recall and that I should take to dealer. I called dealer but my Vin # is not listed within the actual recall. However I read the recall itself and that is what is happening to my Hyundai. It makes no sense that my exact Vin # would not be included in recall since I am having that problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552599October 30, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving on the freeway yesterday, my sunroof exploded above me. There was no rock or any evidence of anything hitting my car roof to make it explode it just happened out of no where.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552225October 27, 2023
ENGINE
Vehicle has 139k miles, regular maintenance, and engine had catastrophic failure at city street speeds when crankshaft and/or connecting rods failed. Hyundai advises that our vehicle VIN is not covered by their recall for this same issue. They say it only pertained to a small footprint of that manufacturing year. We still owe several years on this vehicle, and the cost to replace engine (with an equally problematic engine) will cost almost as much as we still owe, basically causing us to purchase the car twice. There should be some kind of recourse on these 3.3l engines with all the same issues. Reddit is full of people with the exact same issues. Our local shop quoted us at $11k to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552272October 27, 2023
ENGINE
Engine failed while driving. No warning lights. No check engine lights. Lost complete power whole driving at normal speeds. Complete engine failure. Regualr maintenance records kept. 104k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552295October 27, 2023
ENGINE
I was driving my 2017 Hyundai Santa Fe with 70,039 miles on the odometer. The engine shut off without warning while I was driving it. No check engine or any indication of a problem was displayed. This created a dangerous situation for myself and my 5-year-old daughter as I had no choice but to manage to push the vehicle out of the roadway to a safe place without power steering. Exiting the vehicle with a child in a car seat was equally dangerous and not a viable option. Capital Hyundai in San Jose CA inspected the engine and reported the engine siezed and required replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552351October 27, 2023
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? ENGINE FAILED How was your safety or the safety of others put at risk? CAR CUT OFF ON BUSY HIGHWAY WITH MY KIDS IN THE CAR AND WE WERE ALMOST HIT SEVERAL TIMES TRYING TO MAKE IT TO THE RIGHT LANE TO PULL OVER!!! Has the problem been reproduced or confirmed by a dealer or independent service center? THE DEALERSHIP STATED THE ENGINE HAS SEIZED AND NEEDS TO BE REPLACED. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO! Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO LIGHTS APPEARED UNTIL THE ENGINE SEIZED…I STILL HAD PLENTY DAYS AND MILES TO GO BEFORE OIL CHANGED!!!! CAR BROKE DOWN OUT OF NO WHERE & THIS IS MY 3RD TIME POSTING ON HERE ABOUT THIS ISSUE. I TRIED OPENING AN INVESTIGATION AND NO ONE RESPONDS. AN INVESTIGATION NEEDS TO BE OPEN FOR THR HYUNDAI SANTA FE 3.3L ENGINES!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551974October 26, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My 2010 Hyundai Sante Fe caught fire on 9/27/23 while I was operating the vehicle and this fire ultimately caused my electrical systems to overheat and the wiring to melt. There was no indication that my alternator was about to fail (no battery light on my dash, no issues with starting my car) and I regularly maintenance my car with oil changes, tire rotations, and I redid my whole brake system in August 2023. My safety, the safety of my passenger, as well as the safety of ALL the patrons in the building that sat above the parking garage I was located in when the fire was burning were put at risk by this incident. My passenger acted quickly enough to put out the fire before anything more serious occurred, however according to my insurance we didn't let the fire burn long enough for there to be damage... even though my electrical harness is melted from it overheating due to the fire... The dealership/insurance have inspected my vehicle and say that the fire occurred because the alternator shorted out/failed however I believe this is false and Hyundai is covering their butts. When alternators fail the car doesn't just burst into flames, typically the car just fails to turn on since the alternator is no longer charging the battery... at least that's what I've read and heard from friends that are mechanics. Hyundai and Kia have been plagued by fire problems since 2015. The Center for Auto Safety successfully petitioned U.S. regulators to seek recalls in 2018 and says that the automakers have recalled more than 9.2 million vehicles for fires and engine problems. More than two dozen of the recalls involved over 20 models from the 2006 through 2021 model years and ALL are for fire risk. This is a KNOWN issue with Hyundai cars in general. My thought is that the same issues that are listed in the most recent Hyundai recall for the Sante Fe's from 2011-2015 is what occurred in my vehicle but Hyundai is refusing to take ownership of the issue.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11552010October 26, 2023
ENGINE
I bought the vehicle used and have had it for less than 2 months (to the date of the incident). I checked the oil before a long drive which was 2 weeks before the incident. Oil was topped off and looked and smelled fresh. I began to notice a knock followed by a check engine light for camshaft position sensor. I shut the car off immediately. When I checked the dipstick (2 weeks after our trip) there was not a drop on the dipstick. There are no signs of oil leaks to be seen. I drained what was left in the crankcase (less than a quart) and it was silver, thick, with metal flakes all in it. I refilled the crankcase and did not solve the knock (I ran it for 2 seconds after refilling it to test it). I contacted Hyundai with the issue and they asked that we make an appointment with our local dealer to have it inspected (closest appointment was 2 months out). The car has not run since I changed the oil (2 months ago). I checked the dipstick yesterday and it was still topped off. This rules out any oil leaks. The engine is eating the oil with no oil smell or smoke. There were no warning lights for low oil or low oil pressure. Our inspection is tomorrow so I am hoping they can do something about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552144October 26, 2023
ENGINE
The engine in my vehicle seized, prompting an inspection that unequivocally attributed the failure to a well-documented and acknowledged issue with the engine. This incident occurred while I was navigating on highway, placing my family and fellow road users in a precarious situation. The dealership's assessment reaffirmed that this recurring engine problem afflicts my vehicle model and had been thoroughly scrutinized by their experts. Remarkably, there were no warning signals such as the engine light or oil light to forewarn me of the impending engine failure. Despite having undergone a recent oil change, no apparent symptoms signaled that my engine was running perilously low on oil. Regrettably, Hyundai has chosen to decline any responsibility for replacing my engine or extending assistance. Their reasoning is grounded in my failure to procure a software update that, unbeknownst to me, was an essential requirement. Furthermore, I had received no prior communication via mail, email, or phone alerting me to the necessity of this update. It is crucial to note that this software update, while designed to enhance warning mechanisms, does not offer any guarantees against engine failure but merely serves to provide advanced notice of potential issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551817October 25, 2023
ENGINE
On October 7, while driving on the interstate, the engine started rattling, then stopped completely, causing me to drift across lanes to get to the shoulder. Upon restarting the car, the check engine light was flashing and the car was in limp mode. After bringing it to a shop, they diagnosed the P1326 engine code, where I was instructed to drive the car on the back roads to the nearest dealership, 50 miles away. The dealership confirmed that the engine needs to be replaced. One month prior to this incident, a P0420 code appeared (catalytic converter needs to be replaced). I had not yet replaced it, since the part is on backorder. My go-to auto shop is still waiting for the catalytic converter to come in. The car currently has about 137,000 miles on it, and has been serviced and inspected regularly. If the engine needs to be inspected, the car is currently awaiting a new engine at the dealer. It will take several months for the dealer to replace the engine, so the car should be available. My safety and the general public's safety was put at risk when my car became difficult to control when the engine stopped unexpectedly while driving at highway speeds on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551818October 25, 2023
ENGINE
I was driving down the freeway when all the hazard lights came on, the rpms went all the way to 6000 rpms and then I had no acceleration when I pressed the gas pedal. I somehow made it over to the right lane and pulled over. The car would not restart so I had a tow truck take it to the dealership. Hyundai will not honor their warranty because I couldn't come up with the receipts for my oil and filters. The engine, Theta II, is well known to consume too much oil and sieze engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551681October 24, 2023
ENGINE
The issue with Hyundai 2.5 L turbocharged engines is getting a lot of exposure on-line. My story begins about a year ago with me complaining to the Hyundai service department about my 2022 Santa Fe Limited hesitating, lurching, and stalling (once) following acceleration from a complete stop, all without the Check Engine Light (CEL) illuminating (which the dealership said is needed to initiate troubleshooting). In addition, there is a common thread where dealerships are telling owners that it is "... probably bad gas." On 2 October 2023 the SUV started and was idling very rough, and as I drove off, the CEL illuminated (finally). After turning off the SUV for five minutes, it started fine with no CEL. My OBD-II code reader pulled three codes from the SUV that afternoon: P0300, P0301, and P0302 (Misfire - General, Misfire - Cylinder 1, and Misfire - Cylinder 2). The trouble codes should be sufficient for the service department to locate a problem, and to their credit I was placed in a loaner vehicle when I dropped the SUV off on 7 October 2023. So far (24 October), they have not identified a problem, even though there is a fuel injector Technical Service Bulletin (TSB) for multiple Hyundai vehicles (including my Make/Model/Year) that may or may not apply to my specific vehicle. Bottom line: The vehicle is unsafe to drive (as I told the service manager), has had this problem for approximately one year, and if the vehicle stalls when I am entering traffic it is not going to end well - not for me in a stalled vehicle and not for Hyundai after they had an opportunity to address the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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