GMC Envoy Complaints

3,582 consumer complaints on file.

#10053974January 13, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
WHEN PUTTING GAS IN THE VEHICLE IT SPILLS OVER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052743January 9, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
SMELL OF BURNING PLASTIC COMING FROM UNDERSIDE OF VEHICLE. UNKNOWN IF HEAT SOURCE IS EXHAUST SYSTEM OR BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048096January 9, 2004
TIRES, AIR BAGS
WHILE DRIVING 70 MPH, THE LEFT REAR TIRE BLEW OUT. THE DRIVER ATTEMPTED TO STEER THE VEHICLE TO THE SIDE OF THE ROAD BUT THE VEHICLE ROLLED OVER TWICE AND LANDED UPRIGHT. THE FRONT AND SIDE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MINOR BRUISES. *AK *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10050332January 8, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WHEN THE LIGHT WENT OUT ON THE 4-WHEEL DRIVE, THE CONSUMER HAD TO THE SHUT VEHICLE OFF AND RESTART THE 4-WHEEL DRIVE.*AK DURING SNOW CONDITIONS, THE OWNER FOUND OUT THE VEHICLE WOULD NOT SHIFT TO 4 WHEEL DRIVE WHEN THE INDICATOR LIGHT WAS ON. IN ORDER TO RESTORE 4 WHEEL DRIVE THE VEHICLE MUST BE SHUT DOWN AND STARTED AGAIN UNTIL IT LIGHTS UP . THE VEHICLE HAS BEEN WORKED ON THREE TIMES WITH NO REPAIR ORDERS PROVIDED. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052498January 6, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TRANSFER CASE: WHILE DRIVING AT HIGHWAY SPEED OF ABOUT 65 MPH WITH THE TRANSFER CASE SWTICH SET TO A4WD THE TRRANSFER SWITCH WITHOUT ANY INPUT OR OPERATOR CONTROL SWITCHED TO 4HI (BOTH THE SWITCH POSITION AND INDICATOR LIGHT) AND THE 4LO INDICATOR LIGHT WAS FLASHING AMBER INDICATING THE TRANSFER CASE WAS ATTEMPTING TO SWTICH INTO 4LO. THIS HAS OCCURRED APROXIMATELY 6 TIMES PREVIOUSLY AT VARIOUS SPEEDS, WHILE DRIVING STRIAGHT OR CONDUCTING TURNING MANEUVERS; BUT ONLY WHEN THE ENGINE IS WARM. THE LATEST INCIDENT ON 12/28/2003 (PROMPTING THIS COMPLAINT) OCCURRED AFTER THE DEALERSHIP COMPLETED THE REMEDY SPECIFIED BY SERVICE BULLETIN 02-04-21-002A ON 12/26/2003.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052517January 6, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
AIR CONDITIONER INTERMITENTLLY BLOWS WARM AIR. THIS AIR CONDITIONING FAILURE HAS BEEN REPORTED SEVERAL TIMES TO THE TWO DEALERS I HAVE MY 2003 GMC ENVOY SERVICED: BECK & MASTEN AND CHAMPION PONTIAC GMC. THE DEALERS SAID THE PROBLEM WAS A BAD SWITCH THAT THEY REPLACED EACH TIME I COMPLAIN OF THE AIR CONDITIONING FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052334January 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
ON DEC. 3, 2003, I TOOK MY 2002 ENVOY INTO THE DEALERSHIP BECAUSE I WAS EXPERIENCING SERIOUS SHIFTING ISSUES. REPEATEDLY MY CAR WOULD SHIFT WHILE I WAS DRIVING BETWEEN 2WD AND 4 WD HI. THE CAR WOULD ALSO WOULD MAKE CHUGGING NOISES. FURTHERMORE, THE VEHICLE SHIFTED BETWEEN GEARS ON ITS OWN WHILE I WOULD BE MAKING SHARP TURNS SUCH AS INTO A PARKING SPACE. WHILE IN PARK, IF I DID NOT HAVE MY FOOT ON THE BRAKE PETAL, THE CAR WOULD JUMP FORWARD. THE CAR ALMOST JUMPED THROUGH A STORE FRONT WINDOW. THE DEALER COULD FIND NOTHING WRONG WITH MY CAR. I TOLD THEM TO KEEP IT ANOTHER DAY, THAT THERE WAS SOMETHING SERIOUSLY WRONG WITH THE CAR. THE DEALER KEPT THE CAR ANOTHER DAY, AND STILL FOUND NOTHING. ON DECEMBER 31, 2003, I CONTINUED TO EXPERIENCE THE AFOREMENTIONED PROBLEMS. KNOWING THAT IT WAS NEW YEAR'S EVE AND THAT THE ODDS OF THERE BEING ANY COMPETENT STAFF AT THE DEALER WAS SLIM, I HELD ONTO MY CAR AND PLANNED TO TAKE IT TO THE DEALER AFTER THE HOLIDAY. ON JANUARY 3, 2003, I WAS DRIVING AND MY CAR DIED FOR NO REASON. I WAS NOT ACCELERATING NOR BRAKING. THANK GOODNESS THE ROAD I WAS ON WAS NOT VERY BUSY AS I WOULD HAVE CREATED AN ACCIDENT. THE SITUATION WAS VERY DANGEROUS AND VERY FRIGHTENING. I CALLED ROADSIDE ASSISTANCE TO TOW MY CAR TO THE VERY DEALER THAT COULD NOT FIND ANYTHING WRONG WITH HOPES THAT THEY WOULD FIND SOMETHING WRONG. ROADSIDE ASSISTANCE, BY THE WAY, TOLD ME I NEEDED A FLATBED TRUCK TO TOW MY TRUCK TO PREVENT DAMAGE AS DID THE DEALER. ROADSIDE ASSISTANCE SHOWED UP WITHOUT A FLATBED - SO I MADE THEM LEAVE AND BRING BACK A TRUCK WITH A FLATBED. TWO HOURS LATER, MY CAR WAS FINALLY AT THE DEALERSHIP. THE DEALER FLAT OUT TOLD ME "I DON'T KNOW IF WE ARE GOING TO FIND ANYTHING WRONG WITH YOUR CAR." APPARENTLY CARS THAT STALL IN THE MIDDLE OF THE ROAD IS PERFECTLY ACCEPTABLE FOR THIS DEALERSHIP. THE DEALER TOLD ME HE COULD NOT GET ME A RENT-A-CAR FOR TWO DAYS. THE CAR IS STILL AT THE DEALERSHIP. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052336January 4, 2004
VISIBILITY:GLASS, SIDE/REAR
WHILE TRAVELING ON INTERSTATE 90 AT 75 MILES PER HOUR, THE REAR TAILGATE GLASS IMPLODE INTO THE PASSENGER COMPARTMENT FOR NO APPARENT REASON. NOTHING HAD COME IN CONTACT WITH THE REAR GLASS, NOR WHERE THERE ANY OTHER VEHICLES IN THE AREA AT THE TIME TO HAVE CAUSED THIS THE GLASS WAS SPRAYED ALL AROUND IN THE PACK COMPARTMENT OF THE VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052134December 30, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WHILE DRIVING THE 4 WHEEL DRIVE AUTOMATICALLY ENGAGED. THE CONSUMER TRIED TO MANUALLY DISENGAGE IT SEVERAL TIMES. THE DEALERSHIP WAS NOTIFIED, BUT HAS BEEN UNABLE TO RESOLVE THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051284December 29, 2003
EXTERIOR LIGHTING:HEADLIGHTS
I PURCHASED A NEW 1998 GMC ENVOY (VEHICLE IS BASED UPON THE GMC S-10 "JIMMY" MODEL) IN JANUARY 1999. THE VEHICLE AS OF 12/2003 HAS ONLY 15,400 MILES. FROM TIME TO TIME THE RIGHT HIGH INTENSITY DISCHARGE ("HID") LAMP DOES NOT FUNCTION AND THE VEHICLE OPERATES WITH ONLY ONE HEADLIGHT AT NIGHT. INITIALLY, I SOUGHT TO HAVE THE RIGHT SIDE HID LAMP REPLACED BUT AFTER DOING A SIGNFICANT AMOUNT OF RESEARCH DISCOVERED THAT THE MANUFACTURER OF THIS PARTICULAR HID LAMP NO LONGER PRODUCES IT AND THERE ARE NO AVAILABLE "LIKE-KIND" REPLACEMENTS ON THE AFTER-MARKET. GIVEN THE SPECIFIED USAGE HOURS FOR HID LAMPS, THIS TYPE OF HID LAMP MAY BE LATENTLY DEFECTIVE AS THERE ARE MANY REPORTS OF THIS PROBLEM, PARTICULARLY CONCERNING THE PASSENGER SIDE HID LAMP. FURTHER, OWNERS/OPERATORS OF VEHICLES WITH THIS TYPE OF HID SYSTEM WILL NOT KNOW OF THIS HEADLIGHT SAFETY PROBLEMS (E.G. DEFECTIVE LAMPS THAT DO NOT HAVE AN HOURLY USE LIFE AS SPECIFIED AND INABILITY OF GMC/MANUFACTURER TO PROVIDE AN ADEQUATE SUBSTITUTE) UNTIL YEARS AFER PURCHASING A VEHICLE. PRELIMINARY RESEARCH ALSO INDICATES THAT WHILE A "RETRO-FIT" MAY BE POSSIBLE, THE COST OF SUCH ACTION FOR BOTH HID LAMPS IS IN EXCESS OF $1,200 AND IN SOME INSTANCES A MODIFICATION OF A SAFETY SYSTEM (NIGHT TIME DRIVING LIGHTS) ON A VEHICLE MAY BE PROHIBITED BY STATE LAW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050823December 19, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WHEN VEHICLE STARTED UP, 4-WHEEL DRIVE LIGHT CAME ON. DIAGNOSED AS NO CODES STORED IN ATCM. OLD ATCM PROGRAMMING SCANNED FOR CODES NO CODES STORED. REFLASHED ATCM WITH NEW UPDATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050710December 18, 2003
POWER TRAIN:AXLE ASSEMBLY
COLLAPSE OF THE RIGHT FRONT LOWER AXE. AND THE DISLOCATION OF THE RIGHT WHEEL.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10051781December 18, 2003
SUSPENSION:FRONT
WHILE TURNING LEFT AT 1 MPH CONSUMER HEARD A LOUD NOISE. FRONT WHEEL SEPARATED FROM SUSPENSION AXLE, AND ARM AND BALL JOINTS DISCONNECTED FROM THE VEHICLE. DEALER REFUSED TO ADMIT THERE WERE DEFECTS IN THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051580December 16, 2003
AIR BAGS:FRONTAL
THE TRUCK WAS INVOLVED IN A HEAD ON COLLISION AT 30 MPH. THE TRUCK SPUN AROUND AND WAS HIT AGAIN ON THE DRIVER SIDE. THE FRONTAL AIR BAGS FAILED TO DEPLOY, BUT THE SIDE AIRBAG DEPLOYED UPON IMPACT. THE ENTIRE FRAME NEEDED TO BE REPLACED. THE DRIVER SUSTAINED BACK, NECK AND KNEE INJURIES AS A RESULT. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10049443December 9, 2003
AIR BAGS, STEERING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE WAS DRIVING AROUND 35 MPH DURING A CLEAR DAY WHEN SUDDENLY THE STEERING WHEEL OF OUR 2003 GMC ENVOY STARTED WOBBLING AND SHE COULDN'T CONTROL IT ANYMORE. SHE STEPPED ON THE BRAKES BUT THE VEHICLE WOULDN'T STOP. THE VEHICLE WENT OVER THE CURB AND INITIALLY HIT A UTILITY POLE ON THE LEFT PASSENGER SIDE, THEN EVENTUALLY HIT THE TREE WITH THE FRONT BUMPER AND KNOCKED THE TWO STATIONARY OBJECTS DOWN. SURPRISINGLY, THE AIRBAG DIDN'T EVEN DEPLOY. THE INSURANCE COMPANY DECLARED THE VEHICLE TOTAL WRECKED AND UNREPAIRABLE. AS EXPECTED, GMC DECLINED RESPONSIBILITIES. THEY SENT A SO CALLED INDEPENDENT INVESTIGATOR BUT THEY WOULDN'T GIVE ME HIS PHONE NUMBER. THE REPORT THEY SENT CONTAINED ONLY RAW DATA ABOUT THE AIRBAG AND NOTHING ABOUT THE STEERING WHEEL. I WILL NEVER BUY OR RECOMMEND A GMC AGAIN.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10050310December 9, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING TRANSMISSION KEPT SLIPPING OUT OF GEAR. DEALER COULD NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049312December 6, 2003
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2002 GMC ENVOY. IT SUDDENLY DIES AT HIGHWAY SPEEDS. NO ENGINE, NO BRAKES, NO STEERING. AND WON'T RESTART FOR 30 OR 40 MINUTES. THIS HAS HAPPENED 6 TIMES, THE LAST 2 ON I-99 AND THE WASHINGTON BELTWAY, WHERE I WAS NEARLY KILLED BY THE TRUCK BEHIND ME. WHILE SEARCHING THE NET , I DISCOVERED ABOUT 12 OTHER OWNERS OF THE SAME VEHICLE WHO EXPERIENCED THE SAME PROBLEMS. THE DEALER CAN FIND NO PROBLEM AND GM REFUSES TO HELP. AFTER A MONTH IN THE SHOP, MY ENVOY WAS RETURNED TO ME WITHOUT A FIX. THE DEALER SAYS GM WILL OFFER NO CONSIDERATION. I CALLED GM CUSTOMER RELATIONS, TALKED TO A MONICA COX, NO HELP. SUBSEQUENT CALLS TO HER WERE NOT RETURNED. THIS IS A VERY DANGEROUS VEHICLE AS I HAVE EXPERIENCED MORE THAN ONCE. I DON'T KNOW HOW LONG MY LUCK WILL HOLD OUT. THE DATE OF THE EVENT THAT I WILL INDICATE BELOW WILL BE FOR THE LAST EPISODE AND IS APPROXIMATE. THE VEHICLE WAS USED BUT HAD LESS THAN 1000 MILES ON IT WHEN I PURCHASED IT. 953 TO BE EXACT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048980December 1, 2003
AIR BAGS
REAR END COLLISION SENT 2002 GMC ENVOY INTO FREEWAY CENTER MEDIAN, VEHICLE THEN ROLLED OVER ONTO PASSENGER SIDE. FRONT/SIDE DRIVER AND PASSENGER AIR BAGS FAILED TO DEPLOY. APPROXIMATE SPEED OF VEHICLE AT IMPACT, 40-45 MPH. DRIVER SUFFERED MINOR INJURIES, PASSENGER (14-YR OLD) RENDERED UNCONSCIOUS AND SUFFERED CONCUSSION AND OTHER MINOR INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10047275November 20, 2003
ELECTRICAL SYSTEM
ENGINE STALLING WITH VEHICLE IN MOTION OR WHEN STOPPED. 5 STALLS OCCURRED WITHIN PAST 1000 MILES. SOMETIMES VEHICLE, CHUGS/SKIPS JUST BEFORE STALLING. VEHICLE HAS BEEN SERVICED 3 TIMES FOR THIS PROBLEM SINCE OCTOBER 27TH AND STILL NOT CORRECTED AS OF THIS WRITING. USUAL STALL SPEED IS AROUND 20 MPH. ONE TIME WAS DRIVING AT 65 MPH ON INTERSTATE, ALL DASHBOARD WARNING LIGHTS CAME ON VEHICLE HESITATED BUT DID NOT STALL. CRUISE CONTROL ALWAYS STOPS WORKING IMMEDIATELY FOLLOWING STALLING INCIDENTS. HAS STALLED UPON STOPPING AT STOP LIGHT/SIGN. VEHICLE HAS HAD MANY ELECTRICAL PROBLEMS SINCE APPROXIMATELY 800 MILES INCLUDING WINDSHIELD WASHER SYSTEM FAILURE (TWICE), ABS LIGHT ILLUMINATING, AIRBAG LIGHT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048265November 19, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
WHEN ENGINE FAN COMES ON VEHICLE SLOWS DOWN AND WON'T SHIFT TO A HIGHER GEAR. THE DEALER SAYS THIS IS NORMAL OPERATION FOR THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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