GMC Envoy Complaints

3,582 consumer complaints on file.

#10038668September 10, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE PASSING ANOTHER VEHICLE WE LOST ENGINE POWER, NO ACCELERATION POWER, FOOT HAD GAS PEDAL ALL THE WAY TO THE FLOOR. WE WERE FACING A CAR HEAD ON AND A RAVINE ON THE LEFT. THE CAR WE WERE PASSING REALIZED THERE WAS A PROBLEM AND WE WERE ABLE TO MANUVER BACK INTO THE RIGHT LANE WITHOUT BEING HIT. WE STOPPED AND WAITED AND THEN TRIED TO RESTART AND WAS ABLE TO HAVE ENGINE POWER AND GAS RETURN. I CALLED THE DEALERSHIP AND THEY FIRST TOLD ME IT MUST HAVE FIXED ITSELF. I WAS REALLY AFRAID THIS WOULD HAPPEN AGAIN AND REQUESTED THEY TAKE THE VEHICLE AND RUN A COMPUTER HISTORY TO SEE IF IT STORED THE CODE. THEY CONFIRMED THAT THE THROTTLE BODY WAS DEFECTIVE. DEALER REPLACED. I REVIEWED YOUR WEBSITE AND SEE ALL OF THE SAME COMPLAINTS ABOUT STALLS, ENGINE FAILURE, NO ACCELERATION. I CONTACTED GM AND REQUESTED THEY TAKE MY VEHICLE AS TRADE IN ON 2003 YUKON THAT HAD 2500 MILES BUT, WAS COMPARABLE TO MY 2002 ENVOY. I WOULD BE BACK IN A 5 YEAR NOTE BUT, I WOULD FEEL MUCH SAFER. THE GM COMPLAINT CLERK I WAS ASSIGNED TOLD ME THERE WAS NOT ANYTHING HE COULD DO BECAUSE MY VEHICLE WAS REPAIRED AND STILL UNDER WARRANTY. BUT, HE CALLED THE DEALER AND TOLD THEM HE WOULD ALLOW ME A $1000.00 CASH VOUCHER TO USE TOWARD THE PURCHASE OF A NEW VEHICLE. I DID NOT ASK FOR A NEW VEHICLE, I WAS WILLING TO TRADE FOR THE 2003 BUT THIS IS A SLAP IN THE FACE. THEY DIDN'T EVEN WANT TO GIVE ME THE TRADE IN VALUE ON MY ENVOY. I WOULD HAVE THEN BEEN UPSIDE DOWN IN A VEHICLE LOAN. THIS IS THE WORST SERVICE AND TREATMENT I HAVE EVER RECEIVED. THESE VEHICLES ARE DANGEROUS..JUST LOOK AT THE COMPLAINTS FOR THE SAME PROBLEM. WE WERE SO CLOSE TO BEING KILLED!! DO SOMETHING! I REALLY HOPE YOU WILL DO SOMETHING TO HELP THE CONSUMER BEFORE SOMEONE DOES DIE. (THIS VEH WAS IN THE DEALER IN JULY AND I COMPLAINED THEN THAT I WAS GETTING 14MPG IN TOWN AND 18 ON THE HWY. THEY TRIED TO SELL ME AN ENGINE FLUSH. I NO LONGER FEEL SAFE IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037571September 9, 2003
VEHICLE SPEED CONTROL
2003 GMC ENVOY HIGH ENGINE IDLE WHEN SLOWING TO STOP ENGINE WILL NOT RETURN TO IDLE UNTIL ALMOST AT A STOP. WHEN SLOWING IF YOU DO NOT TOUCH THE BRAKE PEDAL THE CAR WILL CONTINUE ON A FLAT ROAD AT 30TO 35 MPH.GM ANSWER TO THIS POINT IS THAT THEY ALL DO IT. I SEE THIS AS A SAFETY CONCERN AND ON SLIPERY ROAD CCOULD CAUSE THE VEHICLE TO SKID NOT TO MENTION UNUSUAL BRAKE WEAR AND FUEL CONSUMPTION. THAKS SAM MCNEIL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038379September 8, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER, ELECTRICAL SYSTEM
WINDSHIELD WIPERS AND TRANSMISSION ARE NOT FUNCTIONING PROPERLY DUE TO A MALFUNCTION IN THE ELECTRICAL SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038343September 5, 2003
STRUCTURE:BODY:DOOR
RIGHT REAR DOOR OPENED WITHOUT WARNING AT THE GAS STATION WHILE PULLING OUT, CAUSING CONSUMER'S DAUGHTER TO FALL OUT OF THE TRUCK AND BREAKING HER RIGHT HAND. SHE WAS TRANSPORTED TO THE HOSPITAL THE DEALER WAS NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10038226September 4, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ABOUT 65 MPH ON THE HIGHWAY ENGINE CHECK LIGHT APPEARED ON THE DASHBOARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038035September 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPS GEARS WHILE DRIVING. DEALER WILL REPAIR THE TRANSMISSION, BUT HAS NOT INFORMED THE CONSUMER EXACTLY WHAT COMPONENT FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033085August 19, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
WHILE PARKED IN MY GARAGE W/ ENGINE OFF. I CAME AROUND THE CORNER & HEARD WATER RUNNING. MY GMC 2003 ENVOY'S FRONT WINDSHIELD WIPERS WERE SPRAYING SPONTANEOUSLY & WIPERS WERE RUNNING. ENGINE WAS MAKING A LOUD SCREECHING NOISE. BACKED VEHICLE OUT OF GARGAGE & PULLED OUT FUSE. SPRAY STOPPED, BUT WIPERS STILL PROCEEDED TO GO. ENGINE COULD HAVE CAUGHT ON FIRE! DEALER REPLACED WIPER MOTOR STATING IT HAD BEEN FLOODED W/ WATER. PREVIOUSLY TO THIS EVENT, THE FRONT WIPERS WOULD GO OFF & ON EVEN WHILE SWITCH WAS IN THE OFF POSITION. ALSO, BACK WIPERS STOPPED WORKING & HAD BACK WIPER MOTOR REPLACED TOO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032568August 11, 2003
SEAT BELTS:FRONT:RETRACTOR
THE DRIVER'S SIDE SEAT-BELT WOULD LOCK-UP IN THE FULLY RETRACTED POSITION. DRIVER IS UNABLE TO PULL THE SEAT-BELT FROM THE "LOCKED" POSITION. MUST WAIT A FEW SECONDS/MINUTES BEFORE SEAT-BELT WILL RELEASE ITSELF SO THAT THE DRIVER CAN PUT IT ON. THE DEALERSHIP I PURCHASED IT AT (WAGNER-BUICK GMC IN BELLEVILLE, IL) REPLACED THE SEAT-BELT AT 5XXX MILES AND NOW THEY'VE PUT IN A SECOND ONE AT 82XX MILES TODAY (8/11/03). *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029894August 7, 2003
AIR BAGS, SEAT BELTS:FRONT
CONSUMER STATED WHILE SHE AND HER HUSBAND WERE TRAVELING ON THE HIGHWAY AT APPROXIMATELY 40-50 MPH, THE VEHICLE IN FRONT OF THEM DECIDED TO MAKE A QUICK TURN, WHICH CAUSED HER HUSBAND TO HIT THE VEHICLE IN THE SIDE. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. BOTH SHE AND HER HUSBAND SUSTAINED INJURIES. HIS KNEES WENT INTO THE DASH AND HE WAS SORE FROM HEAD TO TOE. THIS IMPACT CAUSED HER HEAD TO SNAP BACK, RESULTING IN A CHEST WALL INJURY/A STIFF NECK , AND BACK. THIS WAS A MALFUNCTION BECAUSE THE AIR BAGS SHOULD HAVE DEPLOYED BECAUSE OF THE RATE OF SPEED. *AK *CB THE CONSUMER ALSO FELT THE SEAT BELT DID NOT REALLY PERFORM AS DESIGNED. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10026216August 7, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES THAT ALL FOUR ROTORS HAVE FAILED AT 30000. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030833August 5, 2003
SEAT BELTS:REAR/OTHER
WE PURCHASED A BRAND NEW 2003 GMC ENVOY WITH A THIRD ROW OF SEATS. IN THE MANUAL IT INDICATES THAT THERE ARE SEAT BELT ADJUSTERS ON THE BACK OF THE SEATS TO SHORTEN THE HEIGHT AT WHICH THE SEATBELT COMES ACROSS THE PASSENGER. THESE ADJUSTERS ARE NOT INCLUDED IN OUR CAR. WE NOTICED THIS ISSUE WHEN A CHILD SAT IN THE BACK SEAT (ONE OF THE REASONS FOR PURCHASING A 7 PASSENGER VEHICLE) AND THE SEATBELT CAME ACROSS THEIR FACE. WE BROUGHT THE CAR TO A DEALER ONLY TO BE TOLD THAT WE WERE CORRECT THE ADJUSTERS WERE NOT INSTALLED (A MANUFACTURER'S DEFAULT), BUT THAT THERE WAS NOTHING THAT COULD BE DONE TO INSTALL THEM AT THIS POINT. WE NOW HAVE A BRAND NEW CAR THAT WE CANNOT USE FOR THE PURPOSE FOR WHICH IT WAS PURCHASED. THE CAR IS COMPLETELY COVERED UNDER WARRANTY AND WE STRONGLY CONSIDER THIS A SAFETY ISSUE. I KNOW OF A COUPLE OF OTHER OWNERS THAT HAVE THE SAME PROBLEM. IF I CHILD (OR EVEN AN ADULT) WERE TO SIT IN THOSE SEATS WITHOUT ADJUSTING THE HEIGHT OF THE SEAT BELT IT COULD BE VERY DANGEROUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031346July 29, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES, HYDRAULIC
CONSUMER STATES WHILE COMIING DOWN A HILL PCM SHORTED OUT. AS A RESULT, DRIVER LOST ALL ELECTRICAL FUNCTIONS. STEERING WHEEL GOT REALLY STIFF. BRAKE PEDAL BECAME HARD TO PRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031368July 29, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES
CONSUMER STATES THAT DRIVER'S AND PASSENGER'S OUTSIDE MIRRORS ARE TOO SMALL FOR THE VEHICLE. NOT ABLE TO SE ON COMING CARS. WHEN THE MIRRORS ARE SET THEY WILL NOT STAY SET ON THAT POSITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024769July 24, 2003
SEAT BELTS:FRONT:RETRACTOR
THE DRIVER'S SIDE SEAT BELT LOCKED, WOULD NOT ENGAGE AND THE SEAT BELT LIGHT ILLUMINATED ON THE DASH. THIS WAS AN INTERMITTENT PROBLEM. THE SEAT BELT WAS REPLACED ON JULY 1, 2003. *AK *CB *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028903July 22, 2003
VISIBILITY
VEHICLE WAS BROUGHT IN FOR SEVERAL PROBLEMS. SIDE VIEW MIRROR PROBLEM [NOT STAYING SET] WAS RESOLVED UNTIL TODAY WHEN SIDE VIEW MIRROR AGAIN MALFUNCTIONED WITHIN ONE WEEK OF BEING REPAIRED BY DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029726July 21, 2003
AIR BAGS:FRONTAL
WHILE DRIVING 50 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, BUT AIR BAGS DID NOT DEPLOY. DEALER NOTIFIED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10029585July 17, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WHILE TRAVELING 35 MPH ON THE HIGHWAY AND WITHOUT PRIOR WARNING 4-WHEEL DRIVE WILL AUTOMATICALLY GO INTO EFFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028446July 16, 2003
ENGINE AND ENGINE COOLING:ENGINE, VISIBILITY:REARVIEW MIRRORS/DEVICES
RE ODI#10026102: VEHICLE WITH STALLING PROBLEM BROUGHT TO DEALER WHO DETECTED NO DEFECT. DEALER UNABLE TO RECTIFY PROBLEM. I HOPE STALLING PROBLEM DOES NOT OCCUR AT HIGHWAY SPEEDS AS IT HAS WITH OTHER VEHICLES, SAME MAKE AND MODEL.DEALER STATED WANDERING DRIVERSIDE MIRROR FIXED. WE'LL SEE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026102July 15, 2003
ENGINE AND ENGINE COOLING:ENGINE, VISIBILITY:REARVIEW MIRRORS/DEVICES
WHILE WAITING TO PROCEED IN TRAFFIC WITH FOOT ON BRAKE AND CAR IN DRIVE, ENGINE SUDDENLY STALLED OUT AND WAS UNABLE TO BE RESTARTED. ALSO, DRIVERSIDE MIRROR KEEPS RESETTING WHEN UNLOCKING THE AUTOMATIC DOORS. WIPERS DON'T FUNCTION PROPERLY WHEN IN INTERMITTENT MODE. CAR IS AT DEALER NOW, HOPEFULLY THEY CAN RESOLVE THIS. *AK VEHICLE IS EQUIPPED WITH RAINSENSE AUTOMATIC RAIN SENSING WIPERS. RAINSENSE WORKS ONLY WHEN IN INTERMITTENT MODE. SETTINGS ADJUST SENSITIVITY OF WIPERS BUT NOT FREQUENCY. WIPER FAILS TO MAKE A COMPLETE SMOOTH PASS ACROSS WINDSHIELD. THEY STOP SEVERAL TIMES DURING THEIR SWEEP AND STUTTER. AFTER A FEW SECOND PAUSE THEY RESUME THEIR SWEEP. WIPERS WORK FINE WHEN SET TO STANDARD HIGH OR LOW WIPER SETTINGS. *KMB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027218July 14, 2003
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE CONSUMER WAS TRYING TO CHANGE A FLAT TIRE IN THE REAR OF THE VEHICLE AND NOTICED THAT JACK HANDLE IS TOO SHORT, CAUSING THE CONSUMERS BODY TO BE ALMOST UNDER THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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