GMC Acadia Complaints

5,595 consumer complaints on file.

#10448481February 19, 2012
SEATS
I HAD SOME WARRANTY WORK PERFORM ON MY 2010 GMC ACADIA. I RECEIVED MY CAR BACK FROM THE DEALERSHIP AND NEEDED TO REINSTALL MY TWO FORWARD FACING CAR SEATS IN THE SECOND ROW SEATS FOR MY TWO CHILDREN. I HAD BUCKLED MY 2 YEAR OLD CHILD IN THE INSTALLED CAR SEAT BEHIND THE DRIVER'S SEAT WHILE I WAS DOING OTHER WORK IN THE CAR. AT SOME POINT, I PUSHED THE DRIVER'S SEAT MEMORY BUTTON 1 WHICH HAD BEEN SET FOR MY DRIVING PREFERENCES. I DIDN'T NOTICE THAT THE SEAT MOVED BACKWARDS AND ALSO INTO A RECLINE AS A RESULT OF THE AUTOMATED MEMORY SEAT. I ONLY NOTICED WHEN MY CHILD BEGAN SCREAMING BECAUSE THE DRIVER'S SEAT BACK WAS PUSHING INTO HER LEGS AND CONTINUING TO MOVE INTO HER. SHE WAS THANKFULLY NOT SERIOUSLY INJURED AS A RESULT OF THIS, BUT I AM CONCERNED THAT SHE COULD HAVE BEEN. AFTER THE INCIDENT, I ESTIMATED THAT SHE HAD ABOUT 2 INCHES OF SPACE FOR HER LEGS BETWEEN THE BACK OF THE DRIVER'S SEAT AND HER CAR SEAT. THE MEMORY SEAT SETTINGS WERE NOT SET AS I EXPECTED WHEN I PUSHED THE BUTTON, BUT IT SEEMS TO ME THAT ANY SETTING SHOULD NEVER ALLOW IT TO AUTOMATICALLY PUSH INTO A CHILD'S LEGS TO THE POINT THAT SHE COULD BE INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446765February 6, 2012
STEERING
POWER STEERING FAILS AT LOW RPM. ENGAGES ABOVE 1500 RPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446294February 2, 2012
ELECTRICAL SYSTEM, STEERING, ENGINE AND ENGINE COOLING
THE HEADLIGHT WENT OUT AND GMC QUOTED ME AT APPROXIMATELY $120 TO REPLACE. HUSBAND ATTEMPTED TO REPLACE IT BUT YOU HAD TO TAKE OFF THE WHEEL IN ORDER TO GET TO THE ACTUAL LIGHT. I GAVE GMC THE GO AHEAD TO REPLACE AND THEY CALLED ME BACK AND TOLD ME THAT THE WIRING HAD MELTED AND THAT IT WOULD NOW BE OVER $300 TO DO IT. I TOLD THEM NO AND MADE A COMPLAINT. THEY CALLED ME A FEW DAYS LATER TELLING ME THEY WOULD DO IT BUT I HAD TO PAY $50 DEDUCTIBLE (ASSUMING THEY WENT THROUGH SOME TYPE OF WARRANTY). IT EVENTUALLY BECAME A RECALL AND I AM NOW LOOKING INTO GETTING REIMBURSED FOR MY $50. NOTICED MY CAR STARTED OVER HEATING AND TOOK IT INTO A MECHANIC FRIEND, LET US KNOW THAT THE WATER PUMP NEEDED TO BE REPLACED THIS WAS AT APPROX 45,000 MILES. I DID MY RESEARCH AND THE GMC WARRANTY COVERED THE COST. AT APPROXIMATELY 56-57,000 MILES THE CAR STARTED MAKING A WHINING NOISE WHEN DRIVEN SLOW OR FIRST THING IN THE MORNING WHEN IT WAS COLD. TOOK IT IN TO GMC TO GET IT CHECKED OUT AND IT TURNS OUT THAT THE STEERING RACK HAD A LEAK ON EACH SIDE OF THE WHEELS AND PINIONS, AND POWER STEERING PUMP NEEDED TO BE REPLACED. QUOTE ALMOST $1500 DOLLARS. I COULD NOT AFFORD THAT PRICE SO TOOK IT BACK TO MY MECHANIC TO SEE IF IT WOULD BE CHEAPER. HE ENDED UP REPLACING THE PINIONS AND RACK BUT SAID THE PUMP DID NOT NEED TO BE REPLACED AND ENDED PAYING $600 OUT OF POCKET. I'M HOPING THAT GMC WILL SEE THAT MANY OF US ARE HAVING THE SAME PROBLEM AND WILL MAKE IT A RECALL. I WILL NOT BE BUYING ANYMORE GMC VEHICLES. ALL I WANT IS A RELIABLE CAR THAT WON'T BREAK THE BANK. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446115February 1, 2012
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT SLIGHTLY TURNED THE STEERING WHEEL AND THERE WAS AN ABRUPT FORCEFUL RESPONSE. THE FAILURE OCCURRED WHILE DRIVING AT ANY SPEED. WHEN TURNING THE STEERING WHEEL, EXCESSIVE FORCE WAS REQUIRED TO PREVENT THE VEHICLE FROM WANDERING OFF THE ROAD OR INTO ANOTHER LANE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON THREE DIFFERENT OCCASIONS FOR THE SAME FAILURE. THE TECHNICIAN STATED THAT THE VEHICLE PERFORMED WITHIN FACTORY SPECIFICATIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 350. UPDATED 03/14/12*LJ THE CONSUMER STATED WHILE DRIVING, THE VEHICLE WOULD DRIFT IN EITHER DIRECTION. WHEN HE TRIED TO CORRECT IT, THE VEHICLE WOULD DIVE IN THE OPPOSITE DIRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445740January 29, 2012
STEERING, ELECTRICAL SYSTEM
CAR WILL NOT SHUT OFF AFTER REMOVING KEY FROM IGNITION TAKES A MINUTE FOR CAR TO SHUT OFF CAR WOULD NOT START NEXT MORNING INTRUNENT PANEL SHOWS MULTIPAL PROBLEMS HAVE READ ONLINE CONSUMERS WITH SAME PROBLEMS WHO IS RESPONSIBLE FOR THIS ISSUE.NEED HELP HAVE HAD VEHICLE FPR THREE WEEKS WAS NOT TOLD BY DEALER ABOUGHT PROBLEMS WITH ELECTRICAL HAVE PRINTED ALL OTHER COMPLAINTS ON LINE AND WILL SHOW TO DEALER I WOULD HOPE THAT GMC DOES NOT APPROVE WITH THESE ACTIONS.ALSO HAVE PROBLEM WITH SREERING IT MAKES A LOUD CLUNKING SOUND WHEN TURNING STEERING WHEEL THIS COUL BE A SERIOUS SAFETY ISSUE TO MY FAMILY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445221January 25, 2012
STEERING
SINCE PURCHASE OF CAR NEW IT WOULD MAKE A LOUD CLUNKING NOISE, WHICH COULD BE FELT ON DRIVER SIDE FLOOR. COULD NEVER DUPLICATE FOR TECH. EVERYTIME IT IN SHOP THEY CHECKED THE PROBLEM. FINALLY AT 20,000 MILES THEY DECIDED TO CHANGE ENTIRE RACK, THOUGHT THIS WOULD FIX PROBLEM. IT DIDN'T. CLUNK GOT LOUDER AND LOUDER, BUT OF COURSE STILL COULD NOT DUPLICATE FOR TECH. AT 45,000 THEY CHANGED RACK AGAIN. I GUESS THIS CAR HAS A DISPOSABLE RACK. LUCKY FOR ME I HAD A CLAIM NUMBER WITH GENERAL MOTORS AND IT WAS COVERED. ON APPROX 12/22 PUT CAR IN PARK ON A FLAT SURFACE. CAR MOVED APPROX 4FT, HAD TO PUT BRAKE ON TO STOP. THEN A FEW DAYS LATER IT HAPPENED AGAIN. WAS TOLD BY TECH 1ST TIME I IT'S A CHARACTERISTIC OF ACADIA. WHEN I CONTACTED GM THEY SAY THEY HAVE NEVER HEARD THIS AND THE TECH COULD NOT DUPLICATE. THIS CAR IS NOT SAFE. GM OFFERED ME 2,000 FOR ME TO BUY A NEW CAR BUY A NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445260January 25, 2012
AIR BAGS
PPS MODULE-PASSENGER PRESENCE SYSTEM- DETECTS FRONT SEAT PASSENGER PRESENCE TO ACTIVATE RESTRAINT SYSTEM, THE DEALER FOUND TO HAVE A SHORT AND WAS SENDING SIGNAL TO DASHBOARD ALERT-- "SERVICE AIRBAG" DEALER ALSO FOUND FRONT SENSORS ALSO BAD. HOWEVER, NO WARRANTY COVERAGE EVEN THOUGH AN EXTENDED GM WARRANTY WAS PURCHASED WHEN VEHICLE WAS NEW. APPEARS FROM OTHER COMPLAINTS WITH NHTSA DEALING WITH AIRBAG ISSUES ON SAME MODEL VEHICLE THERE IS A SAFETY ISSUE GMC NEEDS TO ADDRESS, OR NHTSA NEEDS TO GET GMC TO ISSUE A RECALL..SEE MY PRIOR SUBMISSION CASE #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444454January 18, 2012
STEERING
WOW WHAT A SHOCK ANOTHER GCM ACADIA WITH STEERING PROBLEMS! I WAS TURNING A FEW DAYS AGO AND MY STEERING WHEEL LOCKED UP AND IT ACTUALLY FELT LIKE I LOST A LOT OF POWER WHEN THIS HAPPENED LIKE IT WAS GOING TO STALL. I NEARLY CRASHED INTO ANOTHER CAR BECAUSE OF THIS. IT ISNT A CONSTANT PROBLEM BUT IT OCCURS PROBABLY 75% OF THE TIMES I TURN AND MY TURNS ARE SUPER WIDE NOW. I CANNOT PARK ON THE FIRST TRY WHICH IS RIDICULOUS IT TAKES ME NOW 3 OR 4 TRIES TO PARK IN A SPACE AT WORK. I FEEL LIKE IM DRIVING MY DADS 1965 CHEVY THAT DIDNT COME WITH POWER STEERING. WHY HASNT THIS BEEN RECALLED?? ARE YOU WAITING FOR SOMEONE TO GET KILLED BECAUSE THEY COULDNT TURN FAST ENOUGH??? THATS NEGLIGENCE!! I FOUND HUNDREDS OF DIFFERENT COMPLAINTS ABOUT THIS SAME PROBLEM ONLINE AND NOTHING HAS BEEN DONE!! FIX THIS PLEASE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444293January 17, 2012
ELECTRICAL SYSTEM, STRUCTURE
WE HAVE EXPERIENCED RECURRING LEAKS IN ROOF OF VEHICLE, APPARENTLY RELATED TO PROBLEMS WITH SUNROOF DRAINS, RESULTING IN ISSUES WITH ELECTRICAL SYSTEM (INTERMITTENT PROBLEMS WITH STEREO, WINDOWS, POWER LOCKS, POWER MIRRORS, ETC.) VERY CONCERNED ABOUT IMPACT ON AIR BAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443267January 10, 2012
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), STEERING:HYDRAULIC POWER ASSIST:PUMP
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A SQUEAKING SOUND COMING FROM THE STEERING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED TO THE CONTACT THAT THE RACK AND PINION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. UPDATED 02/01/12 *BF THE CONSUMER STATED THE PROBLEM HAS BECOME MORE INTENSE AND THE RUBBING NOISE IS MORE PRONOUNCED, THE STEERING WHEEL MADE A NOTICEABLE CLICK WHEN RETURNING TO NEUTRAL FROM BOTH THE LEFT AND THE RIGHT AT SLOW SPEEDS. THE CONSUMER STATED THE POWER STEERING PUMP HAS BEEN REPLACED THREE TIMES. THE CONSUMER ALSO STATED HE WOULD BE HAVING THE STEERING RACK AND PINION GEAR BOX REPLACED. UPDATED 02/08/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443312January 10, 2012
STEERING
TL* THE CONTACT OWNS A 2010 GMC ACADIA 2WD. THE CONTACT STATED THAT THE VEHICLE FAILED TO STEER PROPERLY WHEN DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443381January 10, 2012
AIR BAGS, STRUCTURE
GMC IS AWARE OF THE PROBLEM WITH THE ACADIA THAT THE CAR LEAKS WATER FROM THE ROOF, AND I MEAN POURS IN. THIS WATER ALSO ENTERS THE ELECTRICAL SYSTEM OF THE VEHICLE AND AFFECTS THE AIRBAGS. THIS IS A HUGE SAFETY CONCERN FOR ME. THERE IS NO TELLING WHAT OTHER SAFETY FEATURES WILL BE COMPROMISED WITH THIS WATER LEAK ISSUE. ANY HELP CONCERNING THIS ISSUE WILL BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442393January 4, 2012
STEERING, VISIBILITY
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE REGAINED ITS STEERING FUNCTION ON ITS OWN A FEW MOMENTS LATER. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. ALSO, THE FRONT PASSENGER SIDE WINDOW WOULD NOT CLOSE WHEN THE BUTTON ON THE DRIVER'S SIDE DOOR PANEL WAS DEPRESSED. THE PASSENGER SIDE WINDOW WOULD ONLY CLOSE IF THE BUTTON ON THE PASSENGER SIDE DOOR PANEL WAS USED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441976December 31, 2011
STEERING:ELECTRIC POWER ASSIST SYSTEM
WHEN EVER IT RAINS PRODUCING PUDDLES THE POWER STEERING STOPS MAKING IT HARD TO TURN. IT HAS DONE THIS SINCE HAVING CAR. I CHECKED WITH OTHER OWNERS THEY ARE HAVING SAME PROBLEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441592December 29, 2011
TIRES, WHEELS
TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHEN DRIVING IN RAINY OR ICY WEATHER, THE TIRES WOULD SPIN ABNORMALLY WHEN ACCELERATING FROM A STOP AND WOULD NOT GRIP THE PAVEMENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS TEST DRIVEN. THE DEALER INFORMED THE CONTACT THAT THEY WERE UNABLE TO LOCATE A FAILURE WITHIN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR FURTHER INSPECTION. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO ADVISED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 16,000. UPDATED 02/15/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441256December 26, 2011
VISIBILITY, FUEL SYSTEM, GASOLINE, POWER TRAIN
1- ISSUE HEATING WIPER FLUID SYSTEM-FIX PUT IN PLACE 2-ISSUE HEATING WIPER FLUID SYSTEM-FIX DID NOT WORK HAD TO BE DISABLED 3- MARCH 2011 FUEL PUMP HAD TO BE REPLACED 4-NOV 2011- TIMING CHAINS AND CATLYST COVERTER REPLACED 5-DEC 2011 NEW RECALL LIGHTING SYSTEM ISSUE-HAD TO CONTACT GMC CAUSE DEALER SHIP COULD NOT DO WORK CASE NUMBER GMC IS [XXX] FIRST OWNER OF THIS CAR AND BOUGHT IT BRAND NEW IN LATE SEPT OF 2007 AND THE ABOVE HAS BEEN DONE TO MY CAR AND FEEL I GOT A BAD DEAL... DEALER SHIP LOCATION BURLINGTON NC 27215, DAVID WESCOTT DEALER SHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441196December 26, 2011
STEERING
MY WIFE WAS DRIVING IN THE WALMART PARKING LOT AND WENT THROUGH A PUDDLE OF WATER CAUSING THE POWER STEERING TO STOP WORKING. I TOLD HER TO STAY THERE UNTIL I COULD GET THERE TO MEET HER. WHEN I ARRIVED, I DROVE THE VEHICLE THROUGH ABOUT AN INCH OF STANDING WATER IN THE SAME PARKING LOT AND THE POWER STEERING STOPPED WORKING AGAIN. THIS HAS HAPPENED ONE MORE TIME SINCE THEN WHILE DRIVING ABOUT 25 MPH ON A ROAD NEAR OUR HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441208December 26, 2011
AIR BAGS, ELECTRICAL SYSTEM
REPEATED (AT LEAST 5 TIMES) LEAK ALONG THE AIRBAG DRIVER AND PASSENGER SIDE. DEALER SAYS THEY FIX IT AND THE PROBLEM REAPPEARS ON THE NEXT RAIN EVENT. CAUSING ELECTRICAL PROBLEMS AND MOLD PROBLEM IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441073December 23, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY, AIR BAGS
I AM ON ACTIVE DUTY AN ACTIVE DUTY MILITARY MEMBER. WHILE ATTENDING A MILITARY SCHOOL, I PURCHASED A NEW 2007 GMC ACADIA FROM A GMC DEALERSHIP NEARBY. AFTER THE COURSE, I SERVED A YEAR AT A MILITARY STATION IN ANOTHER STATE, WHILE THERE, MY VEHICLE WAS SERVICED TWICE FOR RECALLS BY A GMC SERVICE CENTER NEARBY. ONE OF THE RECALLS WAS TO FIX A DEFECT IN THE SUN ROOF THAT WAS CAUSING WATER LEAKS. I HAD THE VEHICLE SERVICED IN 09 WHILE THE VEHICLE WAS STILL UNDER WARRANTY JUST BEFORE SHIPPING FOR A 2 YEAR OVERSEAS ASSIGNMENT. AT THAT TIME, I IDENTIFIED SOME ELECTRICAL ISSUES. SOON AFTER MY ARRIVAL TO MY OVERSEAS ASSIGNMENT, MORE ELECTRICAL ISSUES DEVELOPED ALONG WITH MYSTERY WATER LEAKS THAT WERE SATURATING THE CARPET AND CAUSING MOLD TO GROW INSIDE THE VEHICLE. THERE WAS NO GM SERVICE CENTER IN THAT COUNTRY SO I HAD TO LIVE WITH THE LEAKS AND ELECTRICAL PROBLEMS. FINALLY AFTER ABOUT A YEAR, I HAD A MINOR ACCIDENT WHERE MY TIRE HIT A GUARD RAIL DOING ABOUT 10 MPH. ALL THE AIR BAGS DEPLOYED BUT THERE WAS NO OTHER DAMAGE TO THE VEHICLE. AT THIS POINT I QUIT USING THE VEHICLE. THE SEAT BELTS DIDN'T WORK, THE AC AND HEATER DIDN'T WORK, THE LEFT BLINKER DIDN'T WORK, THE ENGINE WOULD NOT SHUT OFF WITH THE KEY, THE BATTERY BOX BEHIND THE PASSENGER SEAT KEPT FLOODING WITH WATER AND I HAD TO DISCONNECT A BATTERY CABLE EVERY TIME I PARKED THE CAR TO KEEP THE BATTERY FROM DYING. THE VEHICLE WAS UNSAFE. I AM NOW STATIONED IN THE US AND HAVE SHIPPED THE VEHICLE BACK TO THE USA. I AM NOW TRYING TO RESOLVE ALL THESE ISSUES WITH A LOCAL GM SERVICE CENTER BUT I AM BEING TOLD BY THAT SERVICE CENTER THAT THE VEHICLE IS BASICALLY TOTALED WITH ONLY 60K MILES BUT SINCE IT IS NOW OUT OF WARRANTY, I AM RESPONSIBLE FOR THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440381December 19, 2011
ELECTRICAL SYSTEM
PURCHASED USED ACADIA 10/6/11 AND IN DECEMBER 2011 HAD TO HAVE BATTERY REPLACED BECAUSE WOULD NOT START. TWO WEEKS LATER CAR WOULD NOT START AGAIN. TOOK TO DEALERSHIP WHO DISCOVERED SUNROOF DRAIN HAD BEEN PLUGGED AND CAUSED THE WHOLE UNDERCARRIAGE TO FLOOD AND SHUT ALL ELECTRICAL POWER DOWN. I HEAR FROM PEOPLE THAT THERE HAD BEEN A RECALL ON THE SUNROOF DRAIN FOR EXACTLY THIS PROBLEM. HOW CAN A DEALERSHIP SELL A CAR THAT HAS HAD A RECALL NOT TAKEN CARE OF?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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