GMC Acadia Complaints

5,595 consumer complaints on file.

#10628583August 26, 2014
STEERING
OUR 2009 GMC ACADIA'S POWER STEERING LOCKS UP AT LOW SPEEDS. THIS HAPPENS RANDOMLY AND TYPICALLY ALWAYS WHEN THE WHEEL IS TURNED. ONCE THE WHEEL LOCKS IT REMAINS 'STUCK' FOR A LITTLE OVER 1 SECOND. WHILE THE WHEEL IS 'STUCK' IT CANNOT BE TURNED. THIS IS A VERY COMMON COMPLAINT ON THIS VEHICLE AND CREATES AN VERY DANGEROUS DRIVING CONDITION. A MECHANIC HAS DIAGNOSED THIS ISSUE AS A FAULTY RACK AND PINION. THE MECHANIC ALSO CLAIMED THAT THIS IS VERY COMMON ON THESE VEHICLES. I WAS SHOCKED THE FIRST TIME THE WHEEL BECAME STUCK WHILE I WAS DRIVING; IT INSTANTLY SENT ME IN TO A PANIC. THERE NEEDS TO BE A RECALL ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628045August 25, 2014
ELECTRICAL SYSTEM, STRUCTURE
WATER LEAKING AFTER RAIN STORM DOWN TO FLOOR MATS ON BOTH THE DRIVER AND PASSENGER SIDE. WE HAD OUR WINDSHIELD RECENTLY REPLACED BACK IN MAY OF THIS YEAR, SO I THOUGHT THAT THIS WAS MAYBE THE ISSUE AND TOOK BACK TO THE GLASS REPAIR SHOP. UPON INVESTIGATING FURTHER, THEY FOUND THAT THE ISSUE WAS HAPPENING TO MANY OF THE GMC VEHICLES ON THE ELECTRICAL RECALL. I WENT TO GM'S WEBSITE AND ENTERED MY VIN AND NOTHING ABOUT THIS ISSUE ON OUR PERSONAL VEHICLE. IN OUR SMALL COMMUNITY THERE HAVE BEEN TWO HOUSE FIRES, MAJOR DAMAGE CAUSED BY THE ELECTRICAL SYSTEM IGNITION ETC ON GM VEHICLES. WE DO NOT WANT TO BE THE NEXT VICTIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628072August 25, 2014
STEERING
THE POWER STEERING GOES OUT AT LOW SPEED TURNS, WHICH MAKES IT A DIFFICULT AND IS A SAFETY HAZARD. IT IS STARTING GOING OUT AT MEDIUM SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628181August 25, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:HATCHBACK/LIFTGATE, ENGINE
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL ELECTRICAL FAILURES. THE REAR DOORS WOULD NOT UNLOCK, THE LIFTGATE FAILED TO OPEN, THE CHECK ENGINE INDICATOR ILLUMINATED INTERMITTENTLY, AND THE BATTERY FAILED WHILE THE KEY WAS STUCK IN THE IGNITION. WHEN THE BATTERY WAS REPLACED, THE KEY WAS REMOVED; HOWEVER, THE ENGINE WAS STILL OPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE IT WAS STATED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628265August 25, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE JERKED WITHOUT WARNING. THE CONTACT ALSO STATED THAT SHIFTING WAS DIFFICULT. ON ONE OCCASION, THE VEHICLE WAS SHIFTED INTO REVERSE AND THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE FAILED TO REVERSE. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628281August 25, 2014
POWER TRAIN
AT 72000 MILES WE HAD THE ACADIA SERVICED BECAUSE OF SHIFTING PROBLEMS, LOOKED AT AGAIN SEVERAL TIMES BETWEEN THEM AN 108000 WHEN MY WIFE HAD A NEAR CATASTROPHIC FAILURE AS THE TRANSMISSION FAILED RE ENGAGE WHILE IN DRIVE IN THE MIDDLE OF A BUSY INTERSECTION AND CALLED 911 BECAUSE OF THE DANGER TO MY DAUGHTER, HERSELF AND THOSE MOTORISTS ON THE ROAD WHO COULDN'T SEE THE HAZARD LIGHTS IN THE SETTING SUN DRIVING WESTBOUND - SHE NARROWLY AVOIDED BEING REAR ENDED AND LEFT THE VEHICLE AND SAT ON THE EMBANKMENT UNTIL POLICE ARRIVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627583August 22, 2014
STEERING
WHEN PULLING ONTO THE ROAD OR OUT OF A PARKING LOT AT LOW SPEED, THE STEERING FAILS. I HAVE MANHANDLE THE STEERING WHEEL TO MAKE THE CAR TURN. ON SEVERAL OCCASIONS I HAVE HAD TO STOP TO AVOID HITTING ON COMING CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627337August 21, 2014
STEERING, POWER TRAIN
STEERING LOCKS UP WHEN DRIVING DOWN THE ROAD CAUSING YOU TO LOSE ALL CONTROL OF YOUR VEHICLES STEERING. WE ALMOST HIT TRAFFIC LIGHT AND HIT BY A SEMI ON THE INTERSTATE. ALSO TRANSMISSION FAILED AND WILL LOOSE ALL POWER WHEN YOUR DRIVING DOWN THE ROAD. THIS VEHICLE IS DANGEROUS TO DRIVE AND IS A VERY COMMON PROBLEM. THIS NEEDS TO BE RECALLED OR A CLASS ACTION LAWSUIT NEEDS TO BE OPENED. THIS VEHICLE ONLY HAS 88,000 MILES ON IT AND IS A HAZARD TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626626August 20, 2014
AIR BAGS
I CONTINUALLY HAVE A MESSAGE IN MY DISPLAY TO SERVICE AIRBAGS; I HAVE TAKEN THE CAR IN AT LEAST 3 DIFFERENT TIMES AND PAID EACH TIME FOR THE SERVICE DEPARTMENT TO DETERMINE WHAT IS CAUSING THE PROBLEM. THEY HAVE BEEN UNABLE TO FIND THE PROBLEM AND THE MESSAGE CONTINUES TO DISPLAY. I'M CONCERNED BECAUSE OF ALL THE ONGOING PROBLEMS WITH VEHICLE AIRBAGS. IT ISN'T FAIR TO HAVE TO PAY FOR SO MANY INSPECTIONS WITH NO RESULTS AND ESPECIALLY FOR SUCH A SERIOUS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626617August 20, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER STATED THAT THE PASSENGER PRESENCE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,927.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625903August 18, 2014
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
MY GMC ACADIA 2008 CONSTANTLY STALLS ON ME THE ISSUES STARTED AUGUST 5 AND HAS CONTINUE UP TO LAST NIGHT AUGUST 17TH. WHILE I'M DRIVING THE CAR WOULD SHUT OFF ON ME AND THE CHECK ENGINE LIGHT WOULD APPEAR. I WONT BE ABLE TO RESTART THE CAR SO I HAD THE CAR TOWED TO THE NEAREST GMC DEALER. AFTER PAYING FOR A DIAGNOSTIC REPORT THE MECHANIC TOLD ME THEY COULD NOT FIND ANY CODES INDICATION THE CHECK ENGINE LIGHT EVEN CAME ON. LAST NIGHT I WAS SCARED BECAUSE I LEFT WORK AT MIDNIGHT AFTER DRIVING ABOUT 10 MINUTES THE CAR STARTED JUMPING THEN TURNED OFF AND THE CHECK ENGINE LIGHT CAME ON IN THE MIDDLE OF THE STREET . I CALLED ON-STAR AND THEY WERE DISPATCHING A TOW TRUCK BECAUSE THE CAR WOULD NOT COME ON. AFTER 45 MINUTES I TRIED TO TURN THE CAR ON AND IT CAME ON SO I CANCELLED THE TOW TRUCK SERVICE. THIS IS A ISSUE THAT'S BEEN HAPPENING FOR THE LAST 2 WEEKS. I CANT GET THE ISSUED FIXED BECAUSE THE LAST 2 DIAGNOSTIC REPORTS THAT WERE RAN STATES NO ISSUES. I ALSO HAD ON-STAR RUN A DIAGNOSTIC REPORT RIGHT WHEN THE ISSUE HAPPENED AND THEY ALSO TOLD ME THEY DON'T SEE ANY ISSUES. I TOOK A PICTURE WITH MY CELL PHONE WHEN THE CHECK ENGINE LIGHT CAME ON BUT NO ONE SEEMS TO KNOW THE ISSUES THE SUV IS FACING. EVERYTHING STAYS ON THE RADIO THE LIGHTS JUST THE CAR SHUTS OFF AND WONT START FOR LIKE 45 MINUTES TO AN HOUR. I'VE LOOKED ON DIFFERENT GMC ACADIA FORUMS AND IT SEEMS I'M NOT THE ONLY PERSON HAVING THIS ISSUE WITH THIS SAME MAKE MODEL AND YEAR CAR. SOMEONE ON THE FORUM SUGGESTED I MAKE A COMPLIANT AT THE NTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625914August 18, 2014
STEERING
EARLY PART OF JUNE, 2014, NOTICED AT VERY ISOLATED TIMES STEERING WAS HARD WHILE MAKING VERY LOW SPEED TURNS. THIS HAPPENED VERY INFREQUENTLY DURING VERY LOW SPEEDS SUCH AS PARKING OR TURNING INTO A SMALL SPACES. THE INTERVALS OF THIS PROBLEM BEGAN TO INCREASE IN JULY, BUT ONLY AT LOW SPEEDS. TOWARDS THE END OF JULY THE STEERING BECAME HARDER AT TURNING AND THE SPEED BECAME HIGHER AT WHICH THE EVENT OCCURRED. BEGINNING OF AUGUST IT BECAME A SAFETY CONCERN WHEN TURNING CORNERS THE POWER STEERING WOULD GO OUT AND CONTROL OF THE VEHICLE BECAME DIFFICULT. I CALLED THE DEALER AND MADE AN APPOINTMENT TO DIAGNOSE THE PROBLEM. THE DEALER FOUND THE POWER STEERING PUMP AND RACK OF THE STEERING TO HAVE SLOW LEAKS. THE SOLUTION WAS TO REPLACE THE PARTS. FORTUNATELY I HAD PURCHASED AN EXTENDED WARRANTY AS THE COST OF LABOR AND PARTS CAME TO OVER $1,300. BECAUSE I HAVE COMMERCIAL DRIVING EXPERIENCE, I WAS ABLE TO DEAL WITH THE LOSS OF STEERING IN WHAT COULD HAVE RESULTED LOSS OF CONTROL OF THE VEHICLE. IN MY OPINION, THIS IS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625988August 18, 2014
STEERING, SERVICE BRAKES, ENGINE
ON 08/17/14 AT APPROXIMATELY 15:30, I WAS BACKING UP IN MY DRIVEWAY FROM A MAJOR ROADWAY AND MY VEHICLE SUDDENLY LOST ALL POWER, STEERING AND BRAKES. I LOOKED AT THE DRIVER INFORMATION CENTER AND IT SAID SOMETHING LIKE "POWER LOSS" AND "BATTERY". I WAS IN TOO BIG OF A HURRY TO PUT IT IN PARK AND RESTART THE VEHICLE AND GET OUT OF THE ROAD TO CONCENTRATE ON WHAT IT WAS SAYING. I SIGNED A LEASE FOR THIS VEHICLE ON JULY 3, 2014 AND ACTUALLY WAS TOLD AFTER I SIGNED ALL THE PAPERS THAT MY VEHICLE WAS ONE THAT WAS INVOLVED IN THE IGNITION RECALL AND TO PLEASE DROP IT OFF AT THIS DEALER ON MONDAY, JULY 7, 2014 SO THEY COULD REPLACE THE IGNITION. ON MONDAY,JULY 7, 2014, THE DEALER PICKED MY VEHICLE UP FROM MY WORKPLACE, I'M JUST DOWN THE ROAD. I PICKED MY VEHICLE UP ON MY WAY HOME. FROM THAT TIME FORWARD, I NOTICED OCCASIONALLY I WAS UNABLE TO TURN THE KEY IN THE IGNITION. LIKE SOMETIMES WHEN YOUR STEERING WHEEL IS JUST WRONG. AFTER A FEW ATTEMPTS, I WAS ABLE TO START THE VEHICLE. THIS HAPPENED MAYBE 5-6 TIMES. ON 08/18/14, I TRIED TO CONTACT MY SALESMAN AND HE IS ON VACATION UNTIL NEXT MONDAY. I HAVE NOT CALLED THE DEALER BACK YET TO REPORT THIS, I AM AT WORK. MY MOTIVATION FOR REPORTING THIS IS THAT THE IGNITION WAS REPLACED BECAUSE OF THE RECALL. NOW, I DON'T KNOW THAT IS THE REASON FOR THE POWER FAILURE ON SATURDAY, BUT I AM SUSPICIOUS OF THAT REPLACEMENT IGNITION. IT'S A BRAND NEW VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626151August 18, 2014
STEERING
VEHICLE LOOSES POWER STEERING AT LOW SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626175August 18, 2014
POWER TRAIN, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
COMPLETE TRANSMISSION FAILURE DUE TO 3-5 WAVE PLATE FAILURE. *TR THE CONSUMER HAS AN ISSUE WITH THE HEAD RESTRAINTS IN THE NEW ACADIA'S. HE STATED THE EIGHT PASSENGER VEHICLE ONLY OFFERS FOUR ADULT HEAD RESTRAINTS. UPDATED 06/03/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625883August 17, 2014
STEERING
MY WIFE DRIVES THIS CAR. SHE AND MY SON WHO HAD BORROWED IT CLAIMED THAT "THE STEERING ISN'T WORKING PROPERLY". ON 16 AUGUST I WAS DRIVING THE VEHICLE AND ATTEMPTED TO MAKE A RIGHT TURN INTO A SIDE STREET. AS I WAS DOING SO THE POWER STEERING FAILED AND I WAS UNABLE TO NEGOTIATE THE CORNER WITHOUT CROSSING INTO THE ON COMING LANE. I WAS TRAVELING AT ABOUT 3-5MPH. AT THAT MOMENT A CAR APPROACHED IN THE ADJACENT ONCOMING LANE AND TO AVOID HITTING THAT VEHICLE I HIT THE BREAKS SUDDENLY AND STOPPED THE VEHICLE. I WAS ABLE TO COMPLETE THE TURN AFTER THE OTHER VEHICLE MOVED ON FROM THE STOP LINE AND (CONJECTURE) I WAS ACCELERATING. SINCE THAT INCIDENT I HAVE DRIVEN THE VEHICLE AND HAVE HAD NUMEROUS SIMILAR INCIDENTS - TODAY'S DATE IS 8/17/2014.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625709August 16, 2014
VEHICLE SPEED CONTROL
THE ABOVE MILEAGE AND DATES ARE APPROXIMATE--DEALER AND GMC (CASE #[XXX]) ARE AWARE OF PROBLEM WHICH INVOLVES A SUDDEN POWER SURGE AS I HAVE BEEN STOPPING AT MY MAILBOX, STOPPING AT STOP SIGN AND PULLING INTO PARKING PLACE. EACH TIME MY SPEED WAS SLOW ENOUGH AND MY FOOT WAS ON THE BRAKE, THAT I COULD MAINTAIN CONTROL WHILE THE RPMS SURGED TO OVER 4,000. I PUT TRANSMISSION INTO NEUTRAL AND SHUT ENGINE OFF AND, WITH RESTART, PROBLEM WENT AWAY. DEALER HAS ATTACHED A MONITOR TO TRY TO IDENTIFY THE ERROR CODE, BUT AFTER A FEW WEEKS OF HAVING IT IN PLACE, I RETURNED TO DEALERSHIP AND HAD IT REMOVED. THE FOLLOWING MORNING IT HAPPENED AGAIN AS I STOPPED AT MY MAILBOX. I HAVEN'T BEEN BACK TO MY DEALER TO REPORT THAT INCIDENT. VEHICLE NOW HAS JUST A FEW MILES OVER 101,000 AND THERE HAS BEEN NO RECENT ISSUE OF THE SAME TYPE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622448August 15, 2014
STEERING:RACK AND PINION
TL* THE CONTACT TOWNS A 2008 GMC ACADIA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL BECAME ALMOST IMPOSSIBLE TO MANEUVER. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. ALSO, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO AGREED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED AND STATED THAT A HOSE THAT WAS CONNECTED TO THE RACK AND PINION AND STEERING PUMP MAY HAVE COLLAPSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE APPROXIMATELY WAS 68,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622463August 15, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
BACK HATCH ON VEHICLE WILL NOT OPEN. REPLACED FUSE AND STILL WILL NOT OPEN, THERE IS NOT A SAFETY OPEN INCLUDED WITH THIS VEHICLE THEREFORE THE DOOR CANNOT BE OPENED FROM THE INSIDE. THE FULL VEHICLE IS NOT ABLE TO BE USED AND IS UNSAFE FOR THIRD ROW RIDERS IN THE EVENT OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621649August 14, 2014
ENGINE AND ENGINE COOLING, STEERING
2010 GMC ACADIA. CONSUMER WRITES IN REGARDS TO VEHICLE STEERING ISSUE. *SMD THE CONSUMER STATED THE STEERING WOULD BECOME STIFF AND MADE TURNING DIFFICULT AT LOW SPEEDS AND THE ENGINE WOULD ALSO RACE AT A LOW STEADY SPEED WITHOUT ACCELERATION. THE CONSUMER'S PRIVATE MECHANIC, INFORMED HER, THE STEERING GEAR WAS LEAKING AND RECOMMENDED SHE TAKE THE VEHICLE TO THE DEALER. THE DEALER REPLACED THE STEERING GEAR AND FRONT WHEEL DRIVE SHAFT SEAL. THE VEHICLE WAS RETURNED TO HER. HOWEVER, FIVE DAYS LATER, THE CONSUMER EXPERIENCED THE ISSUE AGAIN, WITH THE ENGINE RACING AND THE TIGHT STEERING. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN, BUT THE DEALER WAS UNABLE TO REPLICATE THE PROBLEM. WHEN SHE LEFT THE DEALER, THE ENGINE RACED AGAIN. SHE WENT BACK TO THE DEALER, AND LEFT THE VEHICLE. THE MECHANIC DIAGNOSED THE PROBLEM AS TIMING CHAIN ISSUE. THE TIMING CHAIN AND TENSIONER WERE REPLACED, AS WELL AS THE STEERING RACK AND PINION. BETWEEN MAY 2013 AND AUGUST 2013, THE CONSUMER CONTINUED TO EXPERIENCE SEVERAL SPORADIC INCIDENTS OF THE POWER STEERING FAILING OR SIGNIFICANTLY TIGHTENING ON LOW SPEEDS. ALSO, A NOISE AND VIBRATION DEVELOPED IN THE RIGHT FRONT SIDE OF THE VEHICLE. THE CONSUMER WAS INFORMED THE MOTOR MOUNT WAS LOOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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